Page 2 – Player Reviews for Caxino Casino
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Dear Garethb2018, I hope you are well. Thank you for taking the time to leave a review; we appreciate your feedback, it is very valuable to us. I'm sorry to hear that you experienced trouble with placing bets during your stay at Caxino, unfortunately our customer support is not always able to resolve such problems without forwarding it to the relevant department to be investigated. Again, we're very sorry to hear that your live chat experience was not satisfactory! I hope your user experience will be better if you do ever decide to give us a second chance. Wishing you a lovely week, Garethb2018! Sincerely, Sebastian Casino Representative Caxino
Caxino casino is a casino that I joined a few months ago. I first saw them on some forums being recommended as a new casino and then upon a small research, I found out that they were a sister casino to Wildz- which I had only had great experiences with. Therefore without much of a thought, I signed up at the casino.
When I joined them first, I used their welcome bonus offer. The bonus offer was quite attractive since it gave a 100% bonus and 100 free spins on top with only 35x wagering. Initially, I wasn't doing well and my balance was nearly done when I managed to get a few "rescue" wins that kept me afloat. Later the same day I met the wagering requirements. I had played my first set of free spins but didn't win anything from them and decided to request a withdrawal. I verified my account which took about 24 hours and my withdrawal arrived to my card in a few days. In the meantime I also went back to the casino for 9 consecutive days to play my remaining sets of free spins- but the best result I had was a 5eur win from them.
Since then I've played there a few more times and really enjoy it. Their mobile casino is very friendly- everything is easy to find and I haven't experienced lagging or any technical issues. I have spoken to their live chat a few times and they're always friendly and responsive, which is a plus.
All in all, Caxino casino is a quite interesting casino and I do like them. I think that their welcome bonus offer has really good terms, but aside from that, I think they are a good fit for rewards fans. So far I have only claimed the welcome bonus but I have had several sessions with real-money deposits and I like the fact that you can level up and earn rewards. So far I have only had pleasant experiences with them, they have many good game providers and their support is nice.
Dear Blondie, Thank you for leaving a review! We couldn't be happier to hear that your Caxino experience has been smooth and you've even been able to withdraw some winnings from our welcome offer. We take great pride in providing a state-of-the-art platform for you to enjoy and it brings us great joy to hear your experience has been smooth and without a hitch! Thank you again for leaving a thought-out review of Caxino, we really do appreciate it. Wishing you a great week and good luck with your games, Blondie! Sincerely, Sebastian Casino Representative Caxino
Everything about Caxino is excellent. I 'have cashed out and it was fast and not hassle at all. THE GAME SELECTION IS GREAT and new slots are added frequently so there is always something new too spin.
The only thing I would change is to have more frequent bonuses available. There really is nothing to dislike. Great customer support and easy to navigate site.
Dear Karmen77, Thank you for taking the time to leave a review here, we appreciate it! I'm glad to hear that your Caxino experience has been impeccable, we work hard and strive to provide the best experience possible. Thank you also for your great feedback regarding the bonuses, I have forwarded it to the relevant department. Best of luck with the games, wishing you a lovely rest of your week, Karmen77! Sincerely, Sebastian Casino Representative Caxino
They pay out. I’ve deposited a lot of money and wagered a total of 16k at this casino I’m not surprised they paid me out a couple times so far. Recent received etransfer of a $180 Winning and still waiting on 2.4k. Been 3 business days. Longer than usual. But to be expected. They don’t like paying us players out big fast.
Hard to win like any real life casino. Doing some Smart betting and small betting along with patience might lead a player to success though like it has for me.
Dear Vickywins, Thank you for leaving us a review! We're happy to hear you have been able to withdraw your winnings, it's always great when someone wins such amounts. We're sorry to hear that your withdrawal has taken perhaps more than usual! Unfortunately we cannot comment on your individual withdrawal here, but please note that in general, depending on your selected withdrawal method, it may take even five banking days for the funds to arrive after being sent out by us and we unfortunately have no control over this. Please get in contact with our customer support any time you like if you have questions regarding your withdrawal, they're always more than glad to help! Kind regards, Sebastian Casino representative Caxino
- There are lots of games.
- Everything is easy to find and registration is quickly and easy.
- Support is available 24/7.
- You have to verify with IDIN which is quick and easy.
- Good legislation
- Only bonus available with ''gammification'', no cashback or deposit bonusses (only the 1st deposit)
- Support wouldn't add bonus manually
- Support only closed my account when requested SE
- No cashback
- RTP is low on Cuxino
- The screen is quite small when playing a game.
- Felt unappreciated by supports reactions
Dear Skephan, Thank you for taking the time to leave a detailed review! We're glad to hear you've found Caxino's registration and verification process to be seamless and that you appreciate our efforts with regulations and having live support available around the clock! On the other hand, we're sad to hear that your Caxino experience has not been as stellar as we strive for it to be. As you mentioned, we have an automated Gamification-based system in place which rewards the player with bonuses based on their activity. The rewards are automatically adjusted by the system and any free spins are determined by the bet sizes and games favoured by the player over time. Unfortunately with this system in place, our customer support team is not authorized to give out bonuses on request, we're very sorry to hear that this has not been your preferred way of receiving bonuses for your activity. We do sometimes offer cashback chips, the players have a chance of obtaining them either through levelling up or from different promotions, which may pop up from time to time. In addition, customers involved in our Caxino Extra program are also entitled to a weekly 20% Cashback on their past week's net losses. We are constantly monitoring active customer accounts which may fill the requirements of joining the Caxino Extra program. As you mentioned the RTP of games on Caxino being low, I would like to take the chance to mention that the games are the same products you'd find on other casinos offering the same game in their catalogue and provided for us to use by independent game providers. The general RTP and compliance of the games is also monitored by the relevant regulatory bodies (such as MGA), and we cannot affect the outcome of game rounds. In regards to the account closure issue, small screen and being left feeling unappreciated by our customer support team, We're terribly sorry to hear such feedback being necessary! Unfortunately we cannot look further into them on this forum. In order for us investigate the matters in more detail, we would kindly ask you to contact our customer support team, who will be happy to help you with any questions related directly to your account and personal site experience. Thank you again for your feedback, Skephan. It's highly important for us to know how we're doing. Kind regards, Sebastian Casino Representative Caxino
Super fast payouts, lots of games, rewards for leveling up are huge (depending on betsize), live chat, big wins, site layout, promotions, deposit methods.
Not much at all except verification took a very long time, and that you can't save you're favorite slots to play them again- there is a "last played" on your homepage but you can't make your own curated list!
Dear Remyxoxo, Thank you for taking the time to review our site. We're glad to hear that you've enjoyed your time with us! We're sorry to hear your verification process took longer than expected, hopefully everything has been sorted out with it. Depending on the amount of documents in queue, the processing time may stretch a bit at times, but we work extremely hard to process everything within a good time frame. We are also constantly growing both as a site and an operation, and are expanding our team in order to match the great popularity of the site. We have already been able to cut the wait down to size quite nicely. Thank you for your feedback regarding the "favourite games" option. The feedback has been forwarded to the relevant department, who will see if we are able to implement such a feature at some point in the future. Fingers crossed! Kind regards, Sebastian Casino representative Caxino
Compare Caxino Casino to Other Casinos
The casino has a large selection of providers and slot games to choose from. The site is also easy to use and depositing couldn’t be easier as there is an option there on the corner screen at all times.
Couldn’t play live casino as my bet was canceled every time I tried. The agent stated the technical team would contact me shortly to resolve however nothing was done to help. Live support also quite rude and unprofessional. I wouldn’t recommend it at all.