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Casinova Casino

Item: Casinova Casino
Rating: 6.4
Author: Sharon D.

The casino is restricted in your country.

Our Rating CasinoRank

6.4/10

CasinoRank

Player Rating 1 reviews

8/10

1 reviews

Complaint Response 13 complaints

2 days avg. 13 complaints

AskGamblers Quick Overview

Editors View

Casinova Casino has thousands of games to enjoy from more than 50 providers. Everything you need is in one place, and the games lobby has lots of menus and filtering options to help you find games more quickly. The one thing we would note for future improvements is there are no scrolling or navigation bars. On a more positive note, support is 24/7, and you can complete daily challenges.

Sharon D.

What we like

Low deposit options
24/7 live chat
Home to more than 50 providers

What we don’t like

Slow withdrawals
No weekend withdrawals

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Casinova Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://casinova.com/

Established

2024

Licences

Anjouan Gaming Board

Company

KNG Marketing LTD

Affiliate Program

KNG Partners

Languages

English, Spanish, Portuguese, French, Italian, Finnish, Norwegian, Polish, German, Hungarian, Czech, Greek

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information about Casinova Casino

Casinova Casino is an online casino site open to markets around the world. They boast a huge collection of games and an equally impressive selection of providers, which we’ll discuss in our casino review.

Signing up is a quick and easy process and the casino supports multiple languages. It can be played across all platforms, including the latest handsets to enjoy the mobile casino experience.

Deposit Methods

Trustly, MasterCard, Paysafecard, Skrill, Neteller, Jeton, MiFinity, Tether, Bitcoin, Litecoin, Dogecoin, Pix, Interac, CashtoCode, BLIK, Pago Efectivo, SticPay

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Skrill, Jeton, MiFinity, Tether, Bitcoin, Litecoin, Dogecoin, Pix, Interac, Visa, MasterCard, SticPay

Withdrawal Fees

Withdrawal Limit

EUR 500 per day, EUR 7,000 per month

Currencies

Euros, Norwegian kroner, Hungarian forints, Polish zlotys, New Zealand dollars, Canadian dollars, US dollars, Brazilian reals, Czech Republic korunas, Australian dollars, Chilean pesos, Peruvian nuevos soles, Swiss francs, Bitcoin, Tether, Litecoin, Dogecoin

Pending Time

0-5 days

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Casinova Casino

The casino supports the major providers so that you can fund your account with ease. It’s also a casino that accepts crypto. Generally, the minimum deposit and withdrawal starts at €10, and all deposits must be wagered at least 1x.

You must also complete the verification process before you can withdraw. The casino aims to review your documents within 1-3 business days. You can upload your documents through your account in the verification section.

Once verified, the casino aims to process your withdrawals within three business days. The finance department works Monday to Friday, 6 am to 5 pm GMT.

The amount you can withdraw depends on your VIP level. Please see the terms and conditions for the full table of limits per level and currency. At any time, you can have up to three pending withdrawals in your account.

Game Providers

1x2Games, 3 Oaks Gaming, Amatic Industries, Amusnet (Former EGT Interactive), Apollo Games, Apparat Gaming, Bally Wulff, Belatra, BetGames, Betsoft, Betsolutions, BF Games, BGaming, Big Time Gaming, Booming Games, Caleta Gaming, CandleBets, Casino Technology, ELA Games, Elk Studios, Endorphina, Evolution Gaming, Evoplay, Ezugi, Fantasma Games, Fazi, Felix Gaming, Felt Gaming, Foxium, Gaming Corps, Fugaso, G Games, GameArt, GameBeat, Gamomat, Gamzix, Givme Games, Golden Hero Games, Golden Rock Studios, Habanero, Hacksaw Gaming, High5Games, Iron Dog Studios, Just For The Win, KA Gaming, Kalamba Games, Kiron Interactive, Leap, LuckyStreak, Mascot Gaming, Merkur Gaming, Games Global, Mr. Slotty, NetEnt, NetGaming, Nolimit City, Novomatic, Nucleus Gaming, OneTouch Games, Ortiz Gaming, Oryx Gaming, PariPlay, Platipus Gaming, Play'n GO, Playson, Playtech, Pragmatic Play, Quickspin, Red Rake Gaming, Red Tiger Gaming, Relax Gaming, Revolver Gaming, Rogue, Skywind Group, SmartSoft Gaming, Spade Gaming, Spinmatic Entertainment, Spinomenal, Spribe, Stakelogic, Swintt, Thunderkick, Tom Horn Gaming, Turbo Games, Vibra Gaming, Wazdan, Yggdrasil Gaming, Zillion Games, Zitro Games

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at Casinova Casino

The casino is packed with games, including the latest online slots. There are more than 50 gaming providers available, so you’ll always have plenty of games to choose from. You can list the gaming providers and see how many games are available per provider. You can also use the filtering options to sort games into alphabetical order or use the search engine to find games more quickly.

You’ll find the latest slots, Megaways, Bonus Buy and progressive slots. The casino also has a selection of exclusive titles you’re unlikely to find anywhere. Or, you can switch to table games. You’ll find all the popular versions of blackjack, roulette, online poker and more.

The casino also has a selection of live casino games. You can join the live dealers in a host of different rooms which are open around the clock.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Casinova Casino’s Commitment to Responsible Gambling

If you need to take a break, you can self-exclude. You must send an email to customer services, and they will close your account within 24 hours.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Casinova Casino

If you need help, support is never far away. The casino has a live chat feature so you can connect with an agent with any questions or concerns. Live chat is open 24/7, and they are trained to answer most questions.

You also have the option of emailing the casino should you have additional questions or concerns. It may also be worth checking the help centre if it is a more common question. The casino has covered various topics, including casino bonuses, verification and payments.

Suggest an edit

Complaints

Read the complaints other players have left for Casinova Casino. Learn more about complaints.

Show all complaints

Submit complaint

Delayed payment delayed verification and technical problems

I would like to submit a formal complaint regarding Casinova Casino.

On 8 December 2025, I played at Casinova Casino and won a total of €1,270. I attempted to make a withdrawal immediately after winning, but I was informed that withdrawals could not be processed due to a “technical issue” on the casino’s side.

At the very beginning, I proactively asked customer support about account verification, as I wanted to ensure there would be no delays with withdrawals. Despite this, the casino did not request any verification documents at that time.

Only two weeks later was I finally asked to submit verification documents. I provided all the requested documents promptly. Now, another two weeks have passed, and I have been informed that my documents are still “under review,” with no clear explanation, deadline, or progress updates.

Throughout this process, I have contacted customer support multiple times. The responses have been vague and repetitive, stating only that the matter is being handled, without any concrete information or resolution.

This situation is unacceptable. The delay appears to be caused entirely by the casino:

Initial withdrawal attempts were blocked due to a claimed technical issue

Verification documents were requested only after a significant delay

The verification process itself has now stalled for weeks without justification

If a casino offers withdrawals and allows players to deposit and play, it should be prepared to process withdrawals and verification in a reasonable and transparent timeframe. Waiting over a month due to internal issues and delays is not reasonable.

I am requesting AskGamblers’ assistance in investigating this case and helping to ensure that my legitimate winnings of €1,270 are paid without further delay.

I am ready to provide all supporting evidence, including dates, screenshots, and communication logs, if required.

Kind regards

Resolved

€1270

Casino don't pay me

Hello,

I have been waiting for my withdrawals from Casinova since October 2nd, 2025. In total, I have €2,000 stuck in my account, but each withdrawal request was for €800, as that was the maximum amount allowed by the platform.

Throughout this entire month, I have been receiving the same email responses repeatedly. The support team asked me to send my national ID and a selfie holding it next to the Casinova website displayed on another device, which I did several weeks ago. They confirmed that they had received my documents and that they were under verification.

However, they have now stopped replying to my emails, and I can no longer access my account.
This situation is very frustrating — I have been waiting for over a month with no solution or update from the casino.

I can provide all the email conversations and evidence if needed to verify my claim.

Please, I need your help to resolve this situation and recover my funds.

Kind regards.

Resolved

€2000

Delay on payments of 1500e

Hello everyone:

I’m having some issues to withdraw my money from Casinova. I’ve been waiting more than reasonable time (about two weeks) and the only answer I receive on their chat is to wait. The total amount of money is 1,500euros.

I will show you below the evidence.

Thank you so much in advance.

We keep in contact,

Regards.

Resolved

€3500

Delay of payments 1500 euros

Good morning everyone,

I write this complaint because I’ve three pending withdrawals (500e each) since 1th July and I’m not receiving the money. The Casino just ask me to wait and wait with no reasonable reason.

I was like a month to verify my account (I actually needed help from AskGamblers with a past complaint to get my documents accepted) and now they are not paying me.

I hope you can help me again with this issue. I attach the screenshots.

Thanks in advance.

Kind regards,

Resolved

€1500

Unjustified withdrawal delays immediate action required

Hello,

I currently have two withdrawal requests of €500 pending for 6 days, and another €500 pending for 3 days. No verification has been requested, and yet nothing has been processed.

I’ve sent dozens of emails, always receiving the same generic response, with no real update or resolution.

It is unacceptable that in 2025, an online casino still fails to respect basic withdrawal timeframes. This lack of transparency and efficiency seriously damages your credibility.

I ask that you process my withdrawals immediately.

Resolved

€1500

I can't withdrawal my funds

Hi everyone,

I trying to withdraw 167€ from Casinova since 19th June and is not paid yet. My account is fully verified and they don't give me a solution. Just "sorry and wait" all the time in their chat.

I hope you can help me with that. I show you a screenshot of the pending transaction.

Kind regards.

Resolved

€167

Delay of payment 210 euros

Good morning,

I write this complaint because this Casino is delaying my payment.

I also had problems with them to verify my account some months ago, and now I'm not receiving my last withdrawal.

They just give me excuses and ask me to be patient.

I attach the screenshot.

Hope you can help me with that as you did in the past.

Kind regards.

Resolved

€210

Delay of payment since 5th June

Good afternoon,

I'm trying to withdraw some money from this Casino, and it seems impossible to me. I've had a pending one (500€ ) since the 5th of June, and they didn't give me a solution. Just wait and wait. In their condition, the time for a withdrawal is 3-4 days.

I hope you can help me with this. I attach the screenshot.

Kind regards.

Resolved

€500

Delay of payments 500 EUR

Good afternoon,

I write this complaint because Casinova is not paying me after 8 days from last request (500€). I already receive 1000€ from them in the right times but suddenly they stop paying me.

I asked on their chat and they didn't solve me nothing. Just excuses.

I attach the visual evidence.

Hope you can arbitrate this case.

Kind regards.

Resolved

€500

Not paying me my speedblackjack money

So three months ago I was playing speed blackjack on Casinova.com, I had won two 10 euro hands but then noticed my balance just went down 20 euros. I then looked at my betting history and it said I had won the hands. After this I went into support and they kept telling me they will give me updates on the situation and I never happened to get any response or so called updates. Now today three months later I go to ask them what's going on with the situation and they tell me the process is still going on. No way it takes over 3 months to fix my speed blackjack winnings and give them to me and every time I go to support they just send me the same automated texts and close the chats when I call them out on not assisting me. I will provide proof. You can see in the screenshots the bet was made in january and I messaged them now on april and still no progress. And I can't even go and talk to the providers cause everytime i try i cant even make an account there ive tried plenty of times

Resolved

€25

Complaint Statistics

Resolved 13

Avg. Amount $ 1,558

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8/10 ● 1 review

Top reviews from our players

makethisfulop

1 year ago

8/10

Casinova Casino has really impressed me since I started playing. I’m a big fan of their cashback bonuses, whether it’s for the live casino, VIP, or weekly offers, I always get an incentive!!! The unique Crab Feature for bonuses is something I haven’t seen elsewhere, and it adds a fun twist to my experience. I also appreciate the wide range of sports bonuses available, which is great for my betting interests.

However, I did face a little issue when I first joined. Since they don’t have a live chat feature for non-registered users, I couldn’t get any questions answered before I signed up. That was a bit frustrating at first, but once I took the leap and registered, I discovered I was in a great online casino. Now, I’m really enjoying my experience here!

Hi makethisfulop, Thank you for your wonderful review! We’re so happy to hear you’re enjoying your time with us. Wishing you all the best, Casinova Team

Casinova Casino 9 months ago

Casinova Casino News

Read all news about Casinova Casino, check for updates and stay tuned for exclusive bonuses.

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