Casinova Casino Complaints
Casinova Casino Complaint Stats
I contacted Casinova by email yesterday regarding the delay. Instead of providing a meaningful explanation or a timeframe for processing, I received generic responses. I contacted them again today and have received no response. I have also contacted live chat, but the responses there have likewise been generic and have not addressed the reason for the delay or provided any concrete information about when my withdrawal will be processed.
The way verification works at Casinova is that players do not need to be verified in order to request a withdrawal. If verification is required, Casinova requests the necessary documents from the player, who can then submit them through the website. The verification page on my account explicitly states that my account does not require verification. I have attached a screenshot of this page as evidence.
I have also attached a PDF containing my email correspondence with Casinova, showing the generic responses I have received regarding the withdrawal.
I therefore demand that Casinova stop delaying the withdrawal and process the €500 immediately. If there is a specific reason preventing the withdrawal from being processed, Casinova should clearly state what that reason is and what, if anything, is required from me, rather than continuing to provide generic responses or ignoring my correspondence.
I am asking AskGamblers to assist in resolving this matter and ensuring that my €500 withdrawal is processed.
Resolved
Hello,
I am opening this complaint because Casinova has been blocking my withdrawals for 4 weeks now (since mid-May). My account is fully verified, and they even successfully processed a first withdrawal of €500 at the very beginning.
​Currently, I have three pending withdrawals of €500 each (totalling €1,500) and a remaining balance of €15,000 on my account, for a total of €16,500. The support keeps giving generic excuses or ignoring me, playing for time. A French mediator from SosCasino tried to contact them, but they just deflected the issue.
​Since my account is perfectly in order and a previous payment was made, there is no legal reason to hold my money. I ask for the immediate validation of my €1,500 pending withdrawals and the guarantee that I will be able to withdraw the remaining €15,000 safely without further blockages. Thank you for your help
Unresolved
I would like request help from Ask Gamblers to get my money. I have 11 000€ stuck in Casinova. I have not used any bonuses, they don't require KYC and I have made multiple withdrawals before. Their customer service or VIP managers can't help me as they don't know what is going on. My payments has been pending now over 10 days.
Resolved
I would like to submit a formal complaint regarding Casinova Casino.
On 8 December 2025, I played at Casinova Casino and won a total of €1,270. I attempted to make a withdrawal immediately after winning, but I was informed that withdrawals could not be processed due to a “technical issue” on the casino’s side.
At the very beginning, I proactively asked customer support about account verification, as I wanted to ensure there would be no delays with withdrawals. Despite this, the casino did not request any verification documents at that time.
Only two weeks later was I finally asked to submit verification documents. I provided all the requested documents promptly. Now, another two weeks have passed, and I have been informed that my documents are still “under review,” with no clear explanation, deadline, or progress updates.
Throughout this process, I have contacted customer support multiple times. The responses have been vague and repetitive, stating only that the matter is being handled, without any concrete information or resolution.
This situation is unacceptable. The delay appears to be caused entirely by the casino:
Initial withdrawal attempts were blocked due to a claimed technical issue
Verification documents were requested only after a significant delay
The verification process itself has now stalled for weeks without justification
If a casino offers withdrawals and allows players to deposit and play, it should be prepared to process withdrawals and verification in a reasonable and transparent timeframe. Waiting over a month due to internal issues and delays is not reasonable.
I am requesting AskGamblers’ assistance in investigating this case and helping to ensure that my legitimate winnings of €1,270 are paid without further delay.
I am ready to provide all supporting evidence, including dates, screenshots, and communication logs, if required.
Kind regards
Resolved
I have been waiting for my withdrawals from Casinova since October 2nd, 2025. In total, I have €2,000 stuck in my account, but each withdrawal request was for €800, as that was the maximum amount allowed by the platform.
Throughout this entire month, I have been receiving the same email responses repeatedly. The support team asked me to send my national ID and a selfie holding it next to the Casinova website displayed on another device, which I did several weeks ago. They confirmed that they had received my documents and that they were under verification.
However, they have now stopped replying to my emails, and I can no longer access my account.
This situation is very frustrating — I have been waiting for over a month with no solution or update from the casino.
I can provide all the email conversations and evidence if needed to verify my claim.
Please, I need your help to resolve this situation and recover my funds.
Kind regards.
Resolved
I’m having some issues to withdraw my money from Casinova. I’ve been waiting more than reasonable time (about two weeks) and the only answer I receive on their chat is to wait. The total amount of money is 1,500euros.
I will show you below the evidence.
Thank you so much in advance.
We keep in contact,
Regards.
Resolved
I write this complaint because I’ve three pending withdrawals (500e each) since 1th July and I’m not receiving the money. The Casino just ask me to wait and wait with no reasonable reason.
I was like a month to verify my account (I actually needed help from AskGamblers with a past complaint to get my documents accepted) and now they are not paying me.
I hope you can help me again with this issue. I attach the screenshots.
Thanks in advance.
Kind regards,
Resolved
I currently have two withdrawal requests of €500 pending for 6 days, and another €500 pending for 3 days. No verification has been requested, and yet nothing has been processed.
I’ve sent dozens of emails, always receiving the same generic response, with no real update or resolution.
It is unacceptable that in 2025, an online casino still fails to respect basic withdrawal timeframes. This lack of transparency and efficiency seriously damages your credibility.
I ask that you process my withdrawals immediately.
Resolved
I trying to withdraw 167€ from Casinova since 19th June and is not paid yet. My account is fully verified and they don't give me a solution. Just "sorry and wait" all the time in their chat.
I hope you can help me with that. I show you a screenshot of the pending transaction.
Kind regards.
Resolved
Good morning,
I write this complaint because this Casino is delaying my payment.
I also had problems with them to verify my account some months ago, and now I'm not receiving my last withdrawal.
They just give me excuses and ask me to be patient.
I attach the screenshot.
Hope you can help me with that as you did in the past.
Kind regards.
Resolved
Good afternoon,
I'm trying to withdraw some money from this Casino, and it seems impossible to me. I've had a pending one (500€ ) since the 5th of June, and they didn't give me a solution. Just wait and wait. In their condition, the time for a withdrawal is 3-4 days.
I hope you can help me with this. I attach the screenshot.
Kind regards.
Resolved
I write this complaint because Casinova is not paying me after 8 days from last request (500€). I already receive 1000€ from them in the right times but suddenly they stop paying me.
I asked on their chat and they didn't solve me nothing. Just excuses.
I attach the visual evidence.
Hope you can arbitrate this case.
Kind regards.
Resolved
Resolved
Resolved
I have used Casinova for a while now and everything worked very well, the withdrawals took a while but that was alright by me. But then suddenly out of the blue they asked me to verify everything again with additional requests for documents. I of course delivered every document they requested and most of them were accepted despite the transaction history for my Skrill account, I then later followed up with new documents that were correct, but now Casinova have gone completely cold. I get no updates in my email, live chat can't do anything and I am completely left in the dark with money in my account and withdrawals blocked. In the verification section there is also no place to send in more documents so I am not sure what is going on now. Please help me solve this query because I am getting worried because inside the account is my hard earnt money.
Resolved
Good afternoon,
I'm writing this complaint because Casinova didn't pay me some withdrawals, any of them with almost a month of delay. I have attached the screenshot. In more than two months they only paid me 2 times and I've sent them all the verification documents. I asked few time on the chat but the only answer all the time is to be patient. In their conditions, the withdrawal time is just 3-4 days.
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I hope you can help me. Thanks in advance.
Resolved