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CasinoChan

CasinoChan
Welcome Bonus

100% up to €100 + 30 Free Spins, 1st Deposit Bonus

Bonus Code: BERLIN
Our Rating CasinoRank
5.9/10
CasinoRank
Player Rating 69 reviews
9.1/10
69 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Home to leading software companies
  • Withdrawals within 24 h once processed
  • Multiple payment options
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CasinoChan Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Tobique Gaming Commission
Company
Affiliate Program
Languages
English, French, German, Italian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

CasinoChan is an online casino home to a large variety of software providers such as Microgaming, Pragmatic Play, Playson and many more. The site offers a range of games that include the most popular video slots, table games and they have a live casino. The site supports multiple languages and can be enjoyed instantly through a web browser or on the go. CasinoChan is licensed and regulated by the Tobique Gaming Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions at the casino preventing some players from opening an account. These countries include but aren't limited to the United States of America, Spain, France, the United Kingdom, Turkey, Latvia and The Netherlands. Please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

There is a mobile version on the site too which can be opened through virtually any mobile device such as smartphone or tablet. Players will not need to download an app, all they have to do is open the casino through a compatible mobile browser and enjoy a large collection of games, just like the web version. 

Security and Fairness

The casino takes security seriously which is why they use a high level of encryption to ensure players personal and financial details are always kept safe and secure. Sensitive information and financial transactions will always be encrypted before being transmitted over the internet servers. 

Games are also proven fair as the casino uses a random number generator. This means that all games will produce fair and random results every time they are played. 

Support

Anyone who needs help and assistance can contact the casino's customer support team. One of the quickest ways to get help is by using their live chat facility which is open 24 hours a day, 7 days a week. Players can also email the casino, should they need further assistance. 

Virtual Games

Players can enjoy hundreds of video slots and the list of software providers here is impressive to say the least. So much so the casino has a drop-down box so players can carefully choose their favourite providers or just have a browse through them all. Players may also find it useful to use the search engine which can find any game, almost instantly. Titles here include the Immortal Romance Slot, Valley of the Gods Slot and many more.

The casino is also home to more traditional games which include Blackjack, Roulette and Poker. There are plenty to choose from so no player should be left disappointed. 

When it comes to card games players will also find an assortment of video poker games that are available in both single and multi-hand versions. Variations here include All Aces Poker and All American Poker. 

Live Casino

Players who enjoy table games like the ones we just mentioned may also want to take a look in their live casino. Providers here include the popular Evolution Gaming and each game is hosted by real live croupiers to add excitement and anticipation. Betting limits will vary to suit all kinds of rollers and some games are open around the clock providing constant entertainment. 

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

StallCation

CasinoChan Bonuses

Check out other CasinoChan Bonuses and pick one that suits your needs.

Discover all bonuses
Free Spins
100 Free Spins on Thursday
Minimum Deposit €30
Free Spins N/A
Free Spins WR N/A
Reload Bonus
50% up to €100 + 30 Free Spins, Monday Reload Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: AMSTERDAM
Match Deposit Bonus
50% up to €100 + 30 Free Spins, 4th Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: PRAHA
Match Deposit Bonus
50% up to €100 + 30 Free Spins, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: MOSCOW
Match Deposit Bonus
50% up to €100 + 30 Free Spins, 2nd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Bonus Code: OSLO

Complaints

Read the complaints other players have left for CasinoChan. Learn more about complaints.

Show all complaints
Withdrawal rejected while T&C updated
Hi Team,

Complaint is regarding CasinoChan, purposely delaying the acceptance of withdrawal of funds under claims of withdrawal limits to which they updated their own terms and conditions to avoid payment.

Had a feeling it would be difficult to withdraw as the first casinos where I've won, took screenshots and recorded sessions in-case something like this occurred.

**6th October 12:00 AEST**
Daily withdrawal limit was $3,000 / $4,000.
Weekly withdrawal limit was $12,590 / $16,000 (assuming a week ends somewhere between Thursday and Monday...).
Withdrawal limit from any win where bonus was used (Monday Reload Bonus) $7,000 / $10,000 (Plenty of deposits over this period).

My total balance at the time was > $1,500

Withdrawals requests here-on for $1,000 or as little as $50 were all rejected. I received email notification that "Withdrawing Limits for the current period are exceeded." When I reached out to support, they continued to state the same without advising what limit was reached, I clearly calculated and asked several times for it to be rechecked. After some time, the support member advised, that the rejection was due to COVID-19 ... After that attempt to dismiss me failed, advised that my weekly limit was reached. I asked what day the weekly limit resets, for which, no reply, simply advising they were sorry for the delay, but continued to reject my withdrawals.

The support member advised to wait 3 hours, deciding to humour them, thinking that's when their shift ended, I waited 3 hours.

By now their plan had worked and I attempted to withdraw remaining $100. This was, rejected, for the same reason. When I spoke again to support, I was astounded to find that those 3 hours were not shift related, but for them to update the terms and conditions in their favour. They updated the weekly limit from $16,000 down to $10,000 just to justify rejecting my withdrawals.

When I stated that I had proof of this and asked what day a 'week' resets, they advised "As you reach your weekly limit, the next cashout you can make a week after your last cashout request" ... that's not even a weekly limit, thats a random limit they impose at will to reject withdrawals ... Numerous emails to support went unanswered.

Have been an online gambler for a long time and while not the first time I've come across these tactics, certainly one that paints a grim picture for the industry. No gambler will gamble if they come to know if they win, T&C's will change just to make you lose.

Requesting my original withdrawal of $1,000 AUD be paid.

Hope you can help.
Status solved Resolved
$1,000

CasinoChan Complaint Stats

Resolved 2 / 2
Avg. Amount $361
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player Rating
9.1/10 69 reviews

Top reviews from our players

Casinochan standout features include its speedy cash-out options, fun tournaments, and daily rewards. I’m pleased with the prompt customer service, which quickly solves any issues. The slot variety is excellent, offering everything from classic reels to modern videos.

Hi Jep3t, Thank you for your review! 🎰 We’re glad you’re enjoying our fast cash-outs, fun tournaments, and daily rewards. Our team is always here to assist, and we appreciate your kind words about customer service. Best, CasinoChan Team

user avatar

Casinochan offers unbeatable advantages. I appreciate the high withdrawal limits, diverse bonus programs, and frequent promotional events. The fast customer support addresses concerns immediately. The game portfolio is vast and updated regularly, ensuring continuous excitement and secure play. I truly enjoy the overall rewarding and hassle-free gaming experience here.

Hi Amico, We truly appreciate your feedback! 🚀 It’s great to hear you’re loving our high withdrawal limits, exciting promotions, and diverse game selection. We’ll continue to provide a top-tier gaming experience! Best, CasinoChan Team

user avatar

I am extremely satisfied with my experience at this Casinochan. The site offers speedy withdrawals, impressive bonuses, and minimal wagering requirements. The variety of games available, including slots and live dealers, keeps the gameplay fresh and engaging. Moreover, the platform’s security and customer service are top-notch, ensuring a safe and enjoyable gaming environment every single time. Truly beyond expectation.

Hi Sweetpin11, Thanks for your amazing review! 🎉 We’re thrilled that you’re enjoying fast withdrawals, engaging games, and secure gameplay. Your satisfaction is our priority, and we hope to keep exceeding your expectations. Best, CasinoChan Team

user avatar

The game library is vast, but finding specific games is a challenge without better filtering options. It would be helpful to sort by features like volatility or RTP. Right now, browsing feels time-consuming for seasoned players looking for specifics.

Hi Nikoris778, Thank you for your honest feedback! We understand the importance of efficient game filtering, and we’ll consider adding sorting options for volatility and RTP to enhance your experience. Best, CasinoChan Team

user avatar

Casinochan variety of games and bonuses is impressive, and everything works perfectly on both desktop and mobile. I started with a $60 deposit and claimed the welcome bonus, which gave me plenty of free spins. I tried out a few jackpot slots and won $150 on one of them. The withdrawal process was quick, with my funds being transferred within 24 hours. Customer support was responsive and helpful when I reached out about the wagering requirements for the bonus. It’s a reliable and well-designed platform that I highly recommend.

Hi Solerk, We’re happy to hear that you’re enjoying CasinoChan on both desktop and mobile! 📱🎰 Congrats on your jackpot win, and we hope you continue to have an exciting gaming journey with us! Best, CasinoChan Team

user avatar

Never stress out enugh, support is supa important.....
Had an probl with my bonus not showing up, so I hit up the live chat.
They replied in like 5 mins, got the issue solved without any blabla and back and forth stuff.
Not bad at all, guyz.

Dear Burkimo45, Thank you for sharing your experience! 🌟 We’re glad to hear that our support team was able to resolve your bonus issue quickly and without any hassle. Providing fast and efficient service is something we prioritize, and we’re thrilled we could deliver for you. Happy gaming, and good luck! Best regards, The CasinoChan Team

user avatar

I had a small issue with a withdrawal due to incomplete verification. But, the support team resolved it quickly. They were responsive and super helpful. Tip: Make sure your account is fully verified to avoid delays. This level of customer service makes all the difference!

Dear MisterIn77, We appreciate your feedback! 😊 We’re sorry for the initial hiccup with your withdrawal, but we’re happy our support team could resolve it quickly. Your tip about account verification is a great reminder for all players. Thank you for recognizing our commitment to excellent customer service. Enjoy your time with CasinoChan! Best regards, The CasinoChan Team

user avatar

Using Casinochan was a delight with its seamless navigation and extensive game library. I enjoyed everything from vibrant slots to strategic table games. Withdrawals were prompt, supported by a variety of payment methods. The support team was always quick to assist. Although account verification took some extra time, it didn’t hinder my overall positive experience.

Dear Peter34, Thank you for your wonderful review! We’re thrilled to hear you had a delightful experience with CasinoChan, enjoying the seamless navigation and extensive game library. It’s great to know you appreciated the vibrant slots, strategic table games, and prompt withdrawals supported by a variety of payment methods. 🎉 We’re excited to have you as part of our community and look forward to many more enjoyable moments with you! Best regards, The CasinoChan Team

user avatar

I loved the easy navigation and the extensive game selection, including live dealer options. Casinochan supports numerous payment systems, making deposits and withdrawals straightforward.

Withdrawals were processed quickly, and the support team was always available with prompt responses. Although verification took some extra time, it didn’t affect my positive view.

Dear Kalsumi29, Thank you for your fantastic review! We’re delighted to hear you enjoyed the easy navigation, extensive game selection, and live dealer options at CasinoChan. It’s great to know that deposits and withdrawals were straightforward and processed quickly. 🎉 We appreciate your patience with the verification process and are thrilled that our support team provided prompt assistance. Thank you for choosing CasinoChan, and we look forward to continuing to make your experience enjoyable! Best regards, The CasinoChan Team

user avatar

Casino Chan has a good variety of games, and I’ve had some decent wins on the slots. Withdrawals are processed quickly, but the site could improve the way it handles bonus updates.

Dear Siegfried24, Thank you for your feedback! We’re happy to hear you’re enjoying the variety of games and have had some decent wins on the slots—congratulations! 🎉 We appreciate your suggestion about improving how bonus updates are handled and will share it with our team. Thank you for choosing CasinoChan, and we look forward to enhancing your experience even further! Best regards, The CasinoChan Team

user avatar

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