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Casino Planet

5.02
Players from your country not accepted
Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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Casino Planet Review

  • Home to leading software providers
  • Multiple payment methods
  • Mobile friendly design
  • Licensed by UK Gambling Commission
  • Live chat available only to registered users
Suggest an edit
General info & Latest Promos
Website https://www.casinoplanet.com/en
Established 2020
Owner Genesis Global Limited
Casino Promotion Casino Planet: 100% up to £100 + 200 Bonus Spins

Casino Planet is an online casino where members can enjoy games from multiple software providers that include NetEnt, Play’n GO, Microgaming and Push Gaming. The site is available instantly through a web browser or members can log in and enjoy their mobile casino. The site is primarily available in English and is home to games that include video slots, table games and they have a live dealer lounge too. Casino Planet is licensed and regulated by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include France, Spain, Denmark, Hungary, Romania, Turkey and the United States of America. This list could also include more restrictions so please refer to ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players will be able to log in and enjoy hundreds of video slots from some fantastic software providers. Games providers can be easily found in the lobby which makes it easier to browse and players can easily pick their favourites. There’s also a search engine which allows users to find any game almost instantly. Titles here include the Book of Dead Slot, Starburst Slot, Immortal Romance Slot, Bonanza Slot and Moon Princess Slot

The casino is also home to a good selection of table games which are more traditional games such as blackjack and roulette. There are many variations available so there is something here to suit everyone and table limits will vary from game to game. 

Players who enjoy card games may also like to try the casino's range of video poker games. There are lots to choose from like Bonus Poker and All Aces Poker. 

Live Casino

Finally, there are live dealer games here as well so players can join rooms that are hosted by real-life dealers. These are games like Live Blackjack and Live Roulette and they are open around the clock. The rooms are often fully immersive so players can enjoy the best possible experience. 

Mobile Gaming

Players will also be able to log in and play using their mobile devices such as smartphones and tablets. There are hundreds of mobile games available from virtually any device that has a compatible mobile browser. Play can be just as seamless as the web version and can be enjoyed any time, anywhere. 

Support

Registered members of the casino who need help and assistance can contact the casino's customer support team. Unfortunately, the live chat is not available to players who did not create an account, so they need to email the casino in case they need help. Alternatively, players will also be able to phone the casino should they need further assistance.

Security and Fairness

When it comes to security the casino utilizes the latest encryption technology to ensure that sensitive data is transferred securely to the casinos secure servers so players can enjoy complete peace of mind. 

When it comes to fairness players can enjoy peace of mind. All gaming outcomes are initiated by a Random Number Generator to ensure fair and unbiased results.

Screenshot

Casino details
More Casino Details More details
  • Website

    https://www.casinoplanet.com/en
  • Software

    Play'n GO, Evolution Gaming, NetEnt, Skywind Group, Microgaming, iSoftBet, Quickspin, Red Tiger Gaming, Big Time Gaming, Yggdrasil Gaming, Push Gaming, Gamomat, Pragmatic Play
  • Deposit Methods

    Visa, MasterCard, Maestro, Paysafe Card, Skrill, Neteller, EcoPayz, Boku, Trustly, PayPal, MuchBetter, MiFinity, Jeton
  • Withdrawal Methods

    Visa, MasterCard, Skrill, Neteller, EcoPayz, Bank Wire Transfer, Trustly, PayPal, MuchBetter, MiFinity, Jeton Wallet, Maestro
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 3-5 days

    Cheques: Not offered

    Pending Time: 0-72 hours

  • Withdrawal Limit

    USD 5,500 per week, USD 22,000 per month
  • Affiliate Program

    Genesis Affiliate
  • Restricted Countries

    • Afghanistan
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belgium
    • Bolivia
    • China
    • Cuba
    • Denmark
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Greece
    • Guadeloupe
    • Hong Kong
    • Hungary
    • Iran
    • Iraq
    • Israel
    • Italy
    • Marshall Islands
    • Mayotte
    • Myanmar [Burma]
    • North Korea
    • Portugal
    • Romania
    • Russia
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Sri Lanka
    • Sweden
    • Switzerland
    • Syria
    • Thailand
    • Turkey
    • U.S. Minor Outlying Islands
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Vietnam
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    US dollars, Bahraini dinars, British pounds sterling, Bulgarian leva, Canadian dollars, Chinese yuan, Croatian kunas, Czech Republic korunas, Denmark kroner, Euros, Georgian laris, Indian rupees, Kuwaiti dinars, Mexican pesos, New Zealand dollars, Nigerian nairas, Norwegian kroner, Peruvian nuevos soles, Polish zlotys, Qatari rials, Romanian lei, Russian rubles, Saudi riyals, South African Rand, Turkish Lira, UAE dirhams
  • Languages

    English, German, Finnish, Norwegian
  • Licences

    Malta Gaming Authority, UK Gambling Commission
  • Company

    Genesis Global Limited
  • Established

    2020
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

    Support Telephone: +35627782826

Suggest an edit

Casino Planet Reviews by Players

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Reviewed on December 9, 2021

LIKED

The casino is actually really good in terms of options and game play, Also some of the customer service agents seem like they really want to help but other just don't seem bothered at all. I just want my withdrawals proccessing.

DISLIKED

I have withdraw on few occasions no issue, but as soon as it is a large amount it goes over the 72 hour period and will be processed soon by relevant team.
CASINO PLANET REPLIED ON DECEMBER 27, 2021
Hi ROBERTT1653,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.

We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.

We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.

Kindly note that your payment has been processed on the 24th of December 2021, please wait 3-5 working days in order for balance to reflect into your account.

Regards,
Casino Planet Team
danempire 2 reviews
Ireland
Message
Reviewed on May 18, 2021

LIKED

Nothing at all! From the first moment till the last (approx. 20 mins) it was just surreal. Just automated Chat Customer Support, no options to withdraw your funds. Forget this website!

DISLIKED

Horrible customer service, no bonus upon deposit, no live games available to play, no withdrawal options! Worst online gambling site ever!!! Just avoid and save yourselves a huge disappointment!!! Really really bad!
CASINO PLANET REPLIED ON AUGUST 17, 2021
Hi DANEMPIRE,

We appreciate the time you have taken to leave us a review and we are very sorry to hear about your negative experience while on board with us.

Understanding your frustration, please note that all customers who make use of any bonuses are agreeing to the bonus terms and conditions. All rules relating to how a bonus can be used, are listed in this specific page. Therefore, it is of utmost importance that you go through these terms before you opt to use any promotion, to avoid any breaches.

Please find link below:

Understanding your frustration, please note that all customers who make use of any bonuses are agreeing to the bonus terms and conditions. All rules relating to how a bonus can be used, are listed in this specific page. Therefore, it is of utmost importance that you go through these terms before you opt to use any promotion, to avoid any breaches.

Please find link below:

https://www.casinoplanet.com/en-eu/termsandconditions/generalbonus

Should you have any further questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Casino Planet Team
youssefdoha 1 review
Canada
Reviewed on February 7, 2021

LIKED

Honestly one of the best casino online. Fast payout and really helpful. Multiple range of games online, all the new ones you see on youtubers play with. The other things that i enjoyed is the large variety of methods of payment available.
CASINO PLANET REPLIED ON AUGUST 17, 2021
Hi YOUSSEFDOHA,

We appreciate the time you have taken to leave us a review and we are happy to hear of your positive experience on our site.

Should you have any queries, please do not hesitate to contact us back.

Kind Regards,

Casino Planet Team

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