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Casino Planet - Still not paid Sept 2021


Complaint Info

Disputed casino

Casino Planet


£ 637.55

Posted on January 9, 2023

Have been owed £637.55 since September 2021. I was asked to supply various documents which were supplied. I mentioned I had a large and unexpected vet bill to cover and requested prompt payment. My account was then 'self excluded' by them for 6 months. They have not reopened it.
No further documents have been requested for some time. They have my bank details and paypal details to make the payment. Sometimes they tell me they are working on it. Sometimes my email goes to another department. Often I am just ignored. I just want to be paid. It has been so long :(

Posted on January 13, 2023

Dear Casino Planet,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.