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Casino Planet - Delay with my withdrawal since September

UNRESOLVED

Complaint Info

Disputed casino

Casino Planet

Reason

Other

Amount

£ 840

Posted on January 5, 2023

There was previously an issue with this site around September of this year in relation to a bonus I had got on this site, from the bonus I managed to win around 840 pounds however they then stated after I tried to withdraw that the winnings were terminated due to breaching a condition.

A few weeks later I had gotten an email that I hadn't seen til recently due to country regulation changes, which states because of their fault for having the bonus buy on Starburst which shouldn't have been on their site for UK players they then stated I can now withdraw my winnings.

On the 19th of this month, I tried to withdraw my winnings and didn't let me so I contacted the site, they seemed to be helpful in responding and saying there was an issue with my bank card even though I deposited with the same card and further requested a bank statement and picture of my card for a different withdrawal method in order to withdraw the money and since I've sent it I haven't heard one thing back, and strongly feel like they are trying to delay my withdrawal and have barely had responses from this site.

I've never had any trouble with any other site in relation to gameplay or withdrawal and feel very strongly that they are trying hard not to give my money even after all the initial hassle that was caused in the first place. Now due to changes of this site I cannot log in also and find it very difficult to get a response.

Also due to not being able to log in I'm not able to check my username as I've forgotten it and have not used this site in ages but I use my email to log in always.

Posted on January 7, 2023

These are all the emails I have recieved from casino planet , I've been trying to contact them ever since I sent my bank information for verification. I haven't heard one thing back and feel like they are not going to let me have my winnings eventhough they let me deposit money on their site so I hope you can help and I apologise for the delay i didn't see this until now

AskGamblers
Posted on January 11, 2023

Dear Casino Planet,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.