Casino Moon Beach is a futuristic online casino that aims to give players a truly out-of-this-world online gaming experience. They start off with an inviting atmosphere, topped off with a streaming online radio. This Panama-licensed casino is powered with B3W Group games.
Games
Casino Moon Beach's biggest draw is its slots. From classic three-reel games to extravagant 25-line games with plenty of bonus features, slot junkies of all types will find the game that's right for them at Casino Moon Beach. Players may be surprised to see that, regardless of the kind of game they select, the line wins are always relatively significant, and much more similar to traditional slots than the new wave of video slots hitting the market. This is a welcome change and sets Casino Moon Beach apart from the competition.
As far as other games go, Casino Moon Beach leaves a bit to be desired. They do offer players three variants of both blackjack and roulette, keeping both of these popular games fresh. However, they lack any casino poker, dice, or other speciality table games. Video poker players will find two variatns: Jacks or Better and Joker Poker. Although these games are far from the repertoire that other casinos have, they play very smoothly.
Support
Players need to be able to get a hold of support if a problem emerges or an answer is needed. Casino Moon Beach gets this, and has implemented a feedback system directly in the website for any inquiries. Additionally, players may e-mail the company directly, or call them using the international toll number on their site. While they don't offer live chat, there are plenty of ways to get in contact with Casino Moon Beach.
Security and Fairness
Players definitely need to know that they games they play online are secured with the latest technology. It is Casino Moon Beach's pledge that any financial transactions with their casino are protected with 128-bit SSL encryption, preventing cyber thieves from being able to obtain sensitive data from players.
Fairness is also a big deal with online gaming. Players like to know that they are getting a truly genuine game, not a rigged contest. Although Casino Moon Beach does not have any third-party audit seal to verify that their games are fair, the fact that they use well-renowned B3W Group software should be sufficient evidence for fairness.
I registered at Casino Moon Beach about two weeks ago. They are powered by Igrosoft software and I don't really know anything about their games, so when I found a no deposit bonus, I thought it would be a good opportunity to explore not only them as a casino, but Igrosoft games as well.
First thing I did was register there and I didn't like the lobby look at all, I thought it looked unprofessional and hard to navigate. After registration I was looking for a place to write the no deposit code, since there wasn't one on registration form, but I couldn't find anything. Another minus was the fact they don't have a live chat option and that is very important for me, when something happens or I want to deposit, I want to have support assistance. In this case I wrote them an email with the code and asked, if they could add this bonus for me.
I checked my email the next day and I had no response, then I checked my casino messages in my account and there was nothing new as well.I waited for 2 more days but nothing happened. I found their email contact address, but imagine my surprise, when I tried to send them an email, I got an undelivered mail message and that the domain hasn’t been found. Contacting them seemed like a mission impossible. Just few days ago I tried to contact them again and didn't succeed.
That being said, here's where my experience at Casino Moon Beach ends. After all these troubles and waiting for so long just to get into touch with support I just didn't trust them to make a deposit. They seem dated, the game selection isn't wide, there are no promotion page and most importantly- no live chat and the email that's written on their page for support doesn't work. Their overall appearance gave me an impression that they’ve been closed. This is one of the worst customer service experiences I've had and I don't trust this casino.