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Casino Fiz has been terminated due to being unresponsive. Consider these instead:

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Casino Fiz

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 14 reviews
4.1/10
14 reviews
Complaint Response 15 complaints
3 days avg. 15 complaints
What we like
  • Full selection of Rival slots and casino games
  • 24/7 support available through live chat and email
  • Secured with 128-bit SSL encryption
What we don’t like
  • No phone number to call
  • No third-party randomness audit information
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Fiz Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinofiz.com
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Dutch, English, German, Italian, Portuguese, Spanish, French
Casino Type
Download, Instant Play

Casino Fiz is a modern online casino with both instant-play and downloadable games. It uses the Rival Gaming platform, a software provider that has easily become one of the most prominent in the industry. The casino is currently licensed in the jurisdiction of Curacao.

Games

Casino Fiz is most well-known for their slots. They offer dozens of different games in a number of categories. Their largest selection, the video slots, contains several different titles with various themes and features. The i-slots are similar to these, except that their features are more dynamic and interactive. For gamblers looking for a more traditional experience, Casino Fiz also offers three-reel games.

Casino Fiz also has a good assortment of table games. Blackjack players can choose from both single-hand and multi-hand blackjack. In addition, the casino offers many other favourites including roulette, craps, red dog, war, Three Card Poker, Five Card Poker (better known as Caribbean Stud), and Let It Ride.

Video poker players have quite a bit to do at Casino Fiz as well. The casino features a number of different variants including Jacks or Better, Deuces Wild, Tens or Better, Joker Wild, and Aces and Faces. These games all feature advanced graphics and a multitude of betting options to fit every player's bankroll.

Support

The support at Casino Fiz is satisfactory for most player's needs. If you need help while playing at their casino, you can get assistance through a variety of methods. Use the casino's live chat feature if you need immediate help, or send them an email and expect a reply within 24 hours. Unfortunately they do not offer phone assistance at this time.

Security and Fairness

Upon inspection of the Casino Fiz website, it's clear that they are taking the necessary steps to keep players safe. When you furnish any financial information for banking purposes, it is kept behind 128-bit SSL encryption at all times. This ensures that no one will have access to your sensitive data at any time.

The Rival platform used at Casino Fiz has been tested several times in the past by auditors. These tests have consistently found that the software produces genuinely random results. Unfortunately, Casino Fiz does not have information about their random number generator available to their players.

StallCation

Complaints

Read the complaints other players have left for Casino Fiz. Learn more about complaints.

Show all complaints
Casino Fiz - Contradictory Terms and Conditions
The parties involved: CASINO FIZ - http://www.casinofiz.com/ The lowdown: I have been an on-line player for close to 20 years now- I am fully aware that before I deposit any amount I need to read the Terms and Conditions. In all of my time this has always meant that one should check four things- make sure that the casino offers a withdrawal method that can be processed in your country, the playthrough, the max cashout and game limitations. Via Casino Fiz, on August 27th I made a $25 deposit using a 210% deposit bonus. The terms were clearly stated on the cashier page- the playthrough was for 100x (crazy I know) with a max cashout of 10 x the bonus amount + the amount I initially deposited. The bonus amount itself would be withdrawn from my winnings, so I needed to have $602.50 sitting in my account if I wanted to walk away with top prize- Which is always my intent with a max cashout bonus. The gist: The bonus amount was for $25 x 210% = $52.50. The max cashout would therefore be $52.50 x 10 = $525.00 + $25 = $550 (not terrible but I am ok with that). By the time I had met the playthrough I was well above the max prize value but, because I have been burnt before, I withdrew the entire amount. Sure enough and as stated in the Terms, any remaining funds beyond the max prize value would be cleared from my account. The final value (automatically computed by the software after all requirements were met) cashed out was for $549.81- a number that was remarkably close to what I had showing on my phone's calculator (I assumed, and still do, that the remaining cents were due to intricacies involved with the processing of international funds). The rub: I had no problems having my security documents approved and after two weeks of checking daily I finally noticed that a payment had been processed. Unfortunately the amount was for $250. Frustrated yet patient, I contacted support only to be told that this casino (and apparently all casinos owned by this group, listed again here to help nudge search engine indexing: VEGAS DAYS CASINO - http://www.vegasdays.com/ * TRADITION CASINIO - http://www.traditioncasino.com/ * ROKBET CASINO - http://www.rockbet.com/ * CASINO FIZ - http://www.casinofiz.com/ * SLOTS JACKPOT - http://www.slotsjackpotcasino.com/) will only allow a withdrawal of 10 x the deposit if less than $250. Hmm, that's strange, as the Terms and Conditions clearly stated what I have written in the gist. Indeed I finally found what support was referencing buried deep within the Terms & Conditions found only on their website: "4.1. All Deposits of 249 USD/EURO/AUS or less have a max withdrawal of 10X the deposit for that specific play session". Obviously that is in direct conflict of what was stated on the cashier page. Also, lest any players here think that this only pertains to non-deposit or deposit bonuses- it does not. If less than $250 they will only pay out 10 x the amount deposited PERIOD, as stated by support. Of course, I asked support to submit a request to have management look into the issue to no avail. Also, just for the record, their finance department had to do some funky things with the Rival software in order to get my amount where they deemed it should be as shown here (pasted from the cashier itself) -> ***205346081787542 500.01 Wire Transfer CANCELLED Sep 11, 07:16:44 AM / 205346043078525 549.81 Wire Transfer CANCELLED Sep 11, 07:16:28 AM*** To casino management: Please pay me the remaining amount I was expecting as shown to me on the cashier page. I was fine with the terms as stated. My deposit history will show that I have deposited well above the amount I have been paid and well above the amount I would be paid should this complaint be resolved. I would gladly deposit again knowing full and well that most of the time the casino will come out ahead. There is no need to blatantly fool your clients. If there is a max cashout of 10 x a deposit if less than $250 then that should be stated in the Terms and Conditions as shown on the cashier page. It is my guess that this particular rule is going to cost you more money in lost player deposits and time spent by management playing the public relations game than by just paying your customers. You do have an out though- I have noticed that since the time of my deposit and now, all max cashout references have been removed from your cashier page. That was not the case then so please do not use that as an excuse to pay me now. Thank you for your time and thanks for reading.
staus Resolved
$250

Complaint Statistics

Resolved 7
Avg. Amount $ 639
Avg. Complaint Duration 29 days
Avg. Response Time 3 days

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Player rating
4.1/10 14 reviews

Top reviews from our players

Casino Fiz is Rival gaming software. I haven’t downloaded this casino yet as I currently have a bunch installed and trying to keep space on my machine where I can. This is one of the nice ones that always seem to have a nice little free chip offered or when there is a new game launched a nice free chip to give it a whirl with. These little things are always appreciated by us players. It is always nice to have a go at a new slot game with a free chip. It only encourages us players to deposit into that casino at same stage or another.

Every now and then I get an email from them saying that they have credited me with tourney tokens. Now, I’m not too sure if I’m going crazy or being stupid but I can’t seem to find the tourney button anywhere or even that section or even remotely know where to find it. I have tried with all my might and do not understand why I can’t find this tourney button. Or is it because that I don’t have the software loaded and that I’m in instant play that I can’t find it. This can be very frustrating especially for me. I love participating in tournaments. Tournaments are my absolute favorite!

So if I could find tournaments it would be great. I like to play games like Metal Detector & i-Slots.I found its better to come in the normal video slots then go off into the i-Slots, as some have nice tales that go with it. But you do need a bit of a pot to have a fair spin in.

Deposits can be done via Credit Card, Neteller, Ecocard as well as Ukash. I have found though in my country. A lot of people especially cashiers in local supermarkets are not familiar with customers buying Ukash vouchers. I have had to ask management after being told by a cashier they don’t have Ukash. Management confirms they do, so if you have requested before check again. I found the Ukash Pre-paid vouchers very handy.

I decided to join Casino Fiz again as part of the free deposit bonus to see what they have on offer. The website looks very good, and the live chat are fast to respond to you about the terms of the bonus. They are friendly and not too pushy although you do get the standard – if you deposit today I can give you extra! As long as you ignore them you will be find.

Onto the casino, Casino Fiz is powered by Rival, and is US accepted, and they are a pretty nice looking casino. There is an instant play that you can get hold of.I decided to play through the roulette tables to see what I could win. I bet a couple of times on the black, and it instantly resulted in 2 losses – I was hm. I bet again, and then decided to put more money on the black, and ended up it hitting red again for the third time. Not to be outdone, I thought ok – let's go for black again and increase the bet up to $5 to try and win it back. Of course this is playing on tilt and not the best idea but it would win back my losses. Fortunately I was lucky, and then I was slightly in profit. I thought that I would stick with it and try to ride out my luck. I was feeling as if the wheel moved slightly slowly, but ended up losing again – what are the chances.

I decided then to move into baccarat – a game that I have never really played before – all I know us that the banker tends to win. Normally I would not play but they let you play with small stake sizes (baccarat tends to be a big fish game) and I bet twice with the banker and won both times.

Overall this casino is fairly good – it looks good, and the games play realistically.It lacks some of the offers that would really entice me joining so I would end up rating the casino as a 6/10.

Not a long time ago I joined and deposited a little amount just to try out their casino as I had some free hours before the kick off time on a Champions League’s Tuesday or Wednesday. I was fortunate that I didn’t claim any of their bonuses because later reading them closely I didn’t like at all the requirements that attached to them.

They offered several deposit bonuses with not so good or strange conditions. Some of their playthrough restrictions – deposit+bonus -were curiously calculated like x43.33 or x44.44 (I don’t know why can’t it be x40 or x50). The bonus moneys were not withdrawable and the maximum cashout of 5 or 10 times the bonus applies!

According to their withdrawal TOS – all deposits lower than 250 credits! automatically have a max. cashout amount equal to x 10 the amount of deposit – so under these circumstances I didn’t feel myself too comfortable and I was a little bit confused, therefore I wanted some clearing explanations from support but their live chat service seemed to a ’dead zone’ which is unfortunately not surprising speaking about a Rival casino, so my questions were left unanswered.

Eventually I started playing with Candy Cottage, a not so attractive or memorable but somehow surprisingly profitable 20-payline slot game before I run into some unfortunate spins with my old buddy ’Big Cash Win’. My little money quickly slipped away and it was just like fun credits at the end.
Since then, occasionally they inform me via e-mail, they placed €5 free chips among the promotions that can be claimed. Guess, what the requirements! x 76 playthrough with €30 max. withdrawable amount.

Afterwards, I thought I would have spent my money at some other Rival casinos that I’m familiar with (or sports betting on that day’s matches). OK, maybe it’s not Casino Fiz’s fault that my time at them hasn’t left deep impression in me but personally I don’t think I will be their permanent player.

Hi Dattusch,

I have the same Problems with Casino Fiz. They dont pay my 3 withdrawals. And allways the same.
They ask for documents which they got seven times. I dont believe that we dont get any pence . And I use Neteller. Please answere if you got your money, but I think this is only a play from then to ask I the chat to send them the docs again. It seems to be that they cant pay and only collecting money.

Regards Peter

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