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Casino Blu

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CasinoRank
3.9
Player rating 7 reviews
Complaint response No complaints yet
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What we like
  • Live chat support available 24/7
  • Instant play
  • 3D video slots galore
  • SSL encryption
  • Mobile casino open
What we don’t like
  • Restricted for players from several countries
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, German, Spanish, French, Russian

Established

2014

Licences

Curacao

Affiliate Program

Company

Casino Type

Instant Play, Mobile

Deposit Methods

Maestro, MasterCard, Neteller, Paysafecard, Postepay, Ukash, Visa, iDEAL, Sofort, Nordea, POLi, Giropay, Dankort, CartaSi, ePay.bg, Skrill, TrustPay, Suomen Verkkomaksut, SafetyPay

Currencies

Australian dollars, British pounds sterling, Canadian dollars, Euros, Russian rubles, South African Rand, US dollars

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill

Withdrawal Times

EWallets: 24 hours
Bank Transfers: 3-5 days
Cheques: Not offered
Card Payments: 5-10 days
Pending Time: 3-5 days

Withdrawal Limit

EUR 5,000 per month

Software

Betsoft, iSoftBet, Playson, Booming Games, Booongo Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Casino Blu is an online casino and a mobile casino that provides a selection of casino games from several software providers, including Betsoft, Playson and others. The casino also offers a small selection of games from iSoftBet. Players can enjoy not only 3D slots, but also blackjack and roulette games, video poker games and scratch card games. Casino Blu is owned and operated by Game Tech Group N.V. in Curaçao and holds a gaming license by Curacao.

Restricted Countries

Players who reside in Israel, Singapore, Turkey, the United Kingdom and the United States will not be able to play in the casino.

Virtual Games

Betsoft offer their full range of 3D video slots at Casino Blu which are all played in High Definition in an easy to use interface. There is a huge selection of slots to choose from, including online slots by iSoftBet, Playson, Booming Games and Booongo Gaming. As well as 3D slots, players can also enjoy a range of 20+ line slots and 5-19 lines slots. 3D games include Boomanji, Heist, A Night in Paris, Fruit ZenUnder the Sea and Enchanted.

There is an impressive selection of card and table games with numerous variants of both games instantly available to play through your browser. Roulette games include Pro Roulette, Micro Roulette and Premium Roulette. Blackjack players can enjoy Blackjack Switch, Black Surrender and 21 Burn Blackjack, as well as dozens more, including Hold’em and Caribbean Poker.

Video Poker lovers can also spend hours of playing time here with over five different games to choose from like Deuces Wild, Alien Poker and Deuces on the Rocks.

There is also a scratch card section of the casino where there are over ten different games to choose from like Ghost Town, The Safe and Soccer.

Live Games

No Live Dealer games are available.

Mobile Gaming

Casino Blu is also a mobile casino, which means that their assortment of mobile slots can be played directly on smartphones and tablets.

Support

Customers can contact support 24 hours a day, 7 days a week and will also receive a human reply. There is a huge choice of FAQ's to read should you encounter a problem however if you do not find the answer to your questions here you can use the live chat facility or the online e-mail form. What's more, the casino's support team is multilingual.

Security and Fairness

Casino Blu utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the Internet to secure servers. The casino develops and employs state-of-the-art systems that ensure and maintain a secured gaming experience online. The software, which makes the odds for games played on this site, meets internationally recognized standards for fairness.

Player Reviews

3.9
7 reviews
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Date
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Player rating
Afi4wins
May 12, 2017
5

It has been more than 2 or 3 years since I signed up at Casino Blu, a BetSoft-platformed casino. As usual for me, it was the promotional offer that caught my interest at that time, but what it was I have completely forgotten by now. I hardly tend to remember such things anyway, because they aren't important at all. Only in certain exceptional cases would I remember them, like making a good win for example. At Casino Blu, no such thing happened for me. If I'm not mistaken, I have also made one deposit at the casino, lost it, and never went back, leaving Casino Blu in the deep blue sea, so to speak, hehehe.

Last month, after a fairly long dormancy period, I received a promotional email from Casino BluSky, and I was wondering, "BluSky?" Has Casino Blu been taken over by a new management? I really don't know, but I was happy to receive a free no-deposit bonus from them, an incentive to get me playing at the casino again no doubt. Upon logging into the casino, I was really surprised to see many other games besides those from BetSoft. Now, there are games from Microgaming, NetEnt, Thunderkick, Quickspin and others too, but I have yet to delve deeper to see the complete range of games available. "Ah, that's nice" I was saying to myself, "much better than before!" And not only that, I was also surprised to see a link to Madame Chance Casino within the website, so a reshuffle of some kind may have indeed been done, or maybe I'm still wrong, hahaha. Nonetheless, that free chip was played and nothing won from it. All I got was a few moments of fun, that's all.

Well, I have since taken Casino Blu out of the deep blue sea, and put it back on my display shelf. Good for seeing, but not so good for playing. Why? Because there are certain aspects of the casino that I don't quite like. The thing I don't like most concerns keeping track of my wagering progress. Casinos owned and operated by Game Tech Group N.V. just don't provide such facility, and I could never keep track of my wagerings, either how much have been completed or how much more to go. This is seriously missing, but nothing has been done about it so far, maybe not ever either. I'm expected to check out my wagering balance with the Live Chat host each and every time, and that sucks! A real waste of time on my part, and a big distraction to my game play as well. Such info should always be readily available for me to check up on at any time, either in my account, or easily visible at the top of the screen, as found in a few wonderful new casinos! I really like those! And Game Tech Casinos must follow suit, like it or not!

Message
propane007
March 6, 2017
1

Fast chat response and decent welcome package, but there is a reason for the generous package as outlined below.

The layout is cheap, the slot games are unheard of and like something from the 1980s. It's their welcome bonus that hooks people in. They do have a handful of NetEnt games but these are unavailable when making a deposit with a bonus? Something else they trip you up on also is that you can play Roulette/Blackjack etc freely with your deposit plus bonus funds but if you bet a single penny on anything other than "selected" slots you instantly void any winnings or withdrawals, so if you hit it big and beat the wagering they would then just refuse to payout, Conveniently hidden away in their T&Cs. If you are not allowed to play a game with bonus funds then why is it available to play? To con the player, as should somebody win they don't have to pay out. Never seen anything similar on other online sites I play at, if you are not allowed to play a game it would be obviously made unavailable until you had completed wagering etc.

Am truly shocked that a cowboy outfit like this is allowed to operate, and after some digging on the web I discovered that a few review sites have them down as blacklisted due to being caught using pirated NetEnt software!!
Avoid people.

Message
senator912
December 18, 2015
1

Lots of games, good graphics, easy access slots, of banking choices.

Payouts. The casino finds a way to not pay the players. They owe me 1800 euros and refuse to pay me. They said I played a game that was not considered slots. Funny thing is when I choose the section I wanted to play, I choose slots and this game was in the mix. Seems this is a good way to screw the player out of whats owed him.

I suggest that anybody who wants to play here after this review need to contact the casino before every game you choose to make sure its considered a slots game. You can do this via live chat, oh yeah hang on they don't answer the live chat. Oh yes you can use the e-mail route to get your answers, that only takes 2 days.

My suggestion go play at a legit casino and leave the corrupt ones behind. There are way to many good casinos for you to waste anytime at this one.

Message
Casino Blu
December 20, 2015

Payouts; you played a non-allowed game with your bonus, which was not in the slots category, as you chose it from the featured games category.

Communication; I have seen here many chats with the player.

dzanimac
June 1, 2015
1

No account, have fun on this casino very long because every deposit money only last a few minutes.

Message
katemak
February 8, 2015
7

When I saw that this is new casino added to Askgamblers site,first thought was its a new Netent casino, which I must say I am big fun of theirs, but I guess I was wrong a bit. After that seeing how big welcome bonus of 300% deposit match they are giving it must be some other provider and yes they are BetSoft casino with really huge welcome bonus and the wagering is only X 20 not so bad you would think,well there is a catch in this bonus ,so watch out, the maximum you can be payed from this bonus is X 10 the bonus, well so far i don't like it at all.

So yes I played a lot Bet Soft games and in lot of BetSoft casinos, but honestly, always with free bonus or free spins, why? Because I think this game area bit expensive, because some of the BetSoft casinos will make the minimum bet from 0.60 euros and that's a lot for me. Well anyway, I was browsing the net maybe 10 days ago and then i came across this casino with 13 euros free chip! Why not 13 euros its not that much but its worth of trying it.

So of course I opened account there when I was signing up inserted the bonus and voila, yes, when I activated my account the 13 euros was all ready in my account. The first game I opened, well actually that was the only game i played here, was Gypsy Rose slot, which from the 5 spin it gave me around 32 euros, so my balance reached up to 40 euros.Of course I raised the bet and in no time I lost it all and i thought i will have good time here. Well maybe my mistake, after big win I guess we should lower the bet instead of making it higher.

I was playing here maybe 10 minutes or so till I lost all the bonus money. I was nicely surprised, because many casinos I know they are Curacao license, but this guys have Malta licencs, don't know, but before i use to trust so much Malta licence Casinos, but what I can see, that lately many casinos are under Malta, so I guess it never been easier to take their license or what! Nice new casino, like i said don't like their bonuses, just because of the maximum cash out, but still new, which needs time to see how they will behave in the future, hope good!

Message
blondie
February 1, 2015
7

I joined casino Blu earlier this month because I saw that they offer a 300% welcome bonus. Although I am not a big fan of Betsoft software which is the only one they have but this was a very generous offer you don't get every day, so I just had to take it. I signed up and contacted the live support. They confirmed that I could get the bonus so I made the minimum deposit required for this bonus, which was 20$. I got 60$ bonus and my balance altogether was 80$ which was nice, as I usually wouldn't deposit that much in a Betsoft casino. The wagering I had for this was 20x deposit+bonus = 1600$

With money in my account I started to play Dr. Jekyll and Mr Hyde. I thought that with a such decent balance I should get at least few wins. I placed 0.60$ bets per spin and played 100 autospins. After about 10 spins I managed to get the potion feature which gave me a 12€ win. I was surprised, as I never get any wins from this game. It took me 140 spins to get the free spins. In the free spins I got the potion bonus and overall played 30 free spins which paid me 28$. I was expecting more, but it was nice to finally get to this bonus round. My balance was down for 3$ so I decided to play another round of 100 spins, but increase my bet to 1.20$ per spin. I got more and more empty spins, red potion came up more often and I was loosing money fast. I actually had only few dollars left when I got the red potion meter fulfilled and started the free spins. I won 13$ there, and I had around 20$ at that moment overall.

Then I went to play Gladiator. I placed 0.60$ bets and although I had a few 2$ wins, eventually I got bust. Overall I had a nice session at Casino Blu. Their live support is very easy to contact and very, very nice and helpful. The few times I contacted them I didn't feel any negativity or ignorance. The games aren't the best for my taste personally, but other than that this bonus is a nice way to try them out. But before making a deposit, read their terms very carefully, because for the first 2 welcome bonuses you cannot play any other game than slots, otherwise all your winnings will be void.

Message
bogdangy
January 31, 2015
5

I am not playing very often Betsoft games, but I saw this casino on Askgamblers and I decided to create my account because they have a generous welcome bonus! I created my account, I opened the activation e-mail, I activated the account and I went to cashier to make a deposit and to take the welcome bonus. They have good payment options, I used Skrill to deposit 20 euro and I received 60 euro bonus with only 20 x wagering requirements! The problem was that I don’t know many Betsoft games, I only played a couple of them, Rook’s Revenge, The Slotfather, Lost, Saffari Sam and I was a little bit confused because I had 80 euro in my account and I didn’t knew what game to play!

My brother advised me to play Rook’s Revenge because I won some money at this slot. I started to spin, the first 20-30 spins didn’t brought me any important win but I managed to catch the free spins that gave me a decent win of 16 euro. I want to say that I played this slot about 3 hours, it was a moment when my balance reached 130 euro but unfortunately I lost the money because the game stopped paying. Overall it was an interesting experience, I had fun at this casino even if I didn’t won anything!

I will give an 8 for the games and that’s because they don’t have NetEnt or Microgaming games!

The welcome bonus is very good in my opinion, I think that deserves a 9 because it is 300% and also has decent wagering requirements!

I will give another 9 for the payment methods, they have the methods that I am using very often and I am happy with this!

The payout rate disappointed me because I managed to win some money but it wasn’t something constant and I lost the money, so I will give only a 6!

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So far not a single complaint has been filed against this online casino.