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Caibo Casino is closed, please try these instead:

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Caibo Casino

Player Rating 1 reviews
7/10
1 reviews
Complaint Response 5 complaints
3 days avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with Caibo Casino. The menus are player-friendly, and we were able to access everything we needed. If you’re a first-time crypto user, we also found some helpful information on the site to get started. If you’re already a casino pro, you’re ready to go. 

What we like
  • Home to industry-known game studios
  • 24/7 live chat
  • Low minimum withdrawal amounts
What we don’t like
  • Low withdrawal limits
  • Limited responsible gambling features
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Caibo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.caibo.fun/
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Chinese
Casino Type
Instant Play, Live Casino, Sports, Mobile, Crypto Casino

General Information about Caibo Casino

Caibo Casino is an online casino site offering a range of casino games and sports. Our casino reviews look at casino games and operations, but you can visit us in the forum to chat about sports. 

The casino is available in two languages, which are available to select at the foot of the casino. You can open the casino from most devices, including the latest web and mobile devices. 

To get the truth before you play, check out our online casino review below. 

StallCation

Complaints

Read the complaints other players have left for Caibo Casino. Learn more about complaints.

Show all complaints
The casino does not want to carry out the verification procedure

Hello

The casino rejected the withdrawal of my winnings and informed me of the need for a verification procedure.

I hoped that there would be no problems with this, but I sent them all the documents that I had and this was not enough for them

We sorted out the identity verification quite quickly, they accepted my Russian Federation passport without any problems. But casino employees refuse to verify my residential address.

They asked for a utility bill. I am not the owner of the apartment in which I live. I live with my mother. I sent them an invoice in my mom's name. The address in this invoice coincides with the registration address in my passport of the Russian Federation. Also, my mother has the same last name as me. The casino employees did not accept this document and asked me to send a utility bill in my name. I can’t send them an invoice in my name, the invoices come in my mother’s name.

We moved on. I sent them a document from my bank. I sent them a certificate listing the expenses from my bank card. This document contains my residential address and my passport details. It fully confirms my residential address. The casino wasn’t happy with this and I didn’t understand why. The problem is that they responded to almost all my requests with an automatic letter with a list of documents that are suitable for confirming the residence address. Literally to my question why they do not accept a statement from my bank account, they responded with a letter with a list of suitable documents. And on this list was a document from the bank. Very cool, thanks

I play in many casinos and these documents were enough for everyone. I didn’t know what to do next and went to the administration of my city. There I was given an electronic document confirming my registration at my place of residence. I sent them a document that listed the registered residents of my apartment. I was in this document. And also in this document was my mother, to whom utility bills are issued. I have attached an electronic signature to the letter, which confirms the authenticity of this document.

In total, I sent them all the documents that I have. I literally had nothing else to send, because in Russia I don’t receive bills for Internet and mobile communications. The money is simply debited from your bank card. 1.I sent them my passport with registration information. 2. I sent them a utility bill in the name of my mother, where I live. 3. I sent them a document from my bank. 4 I sent them a document from the administration of my city.

I sent them a letter saying that I was going to file a complaint against them. In response, they asked me if I had sent them a utility bill. That is, after a month of our communication, the support operator did not even bother to check our email correspondence.

The casino was not interested in solving my problem. I had long verification procedures at other casinos, but in the end, I managed to find a common language with everyone and go through the procedure successfully. This is literally the worst casino I have ever played in and I want to warn all players.

Thanks for reading this.

staus Unresolved
$3966

Complaint Statistics

Resolved 1
Avg. Amount $ 5,677
Avg. Complaint Duration 3 days
Avg. Response Time 3 days

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Top reviews from our players

What I enjoy about Caibo Casino is that they offer many of the games that I enjoy and love. Bonus is that these come from renowned casino game providers which is great for their players.

As a high roller myself, I don't like the fact that the site has low withdrawal limits. This becomes a hassle in the long run. Hopefully they adjust this in the future for players like me.

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