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Bitguruz Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

Good casino, easy to navigate around their website. No hassles in finding the bonuses or live chat. Customer support is also fast, friendly and helpful. There's lots of bonus offers to take advantage of. Great all around casino.

Nice promotions, great experience, I really recommend this casino, the chance is always there. Everytime I need a relaxing time, they are available to play

Its very good, I like to play there, bonuses are fair, games have good rtp, exactly what I want from good provider of casino games. I recomend it 10/10

Lovely website with the slots collection of new and old and updated games overall experience very fun and rate a player is equally fair. Thank you guys for such a great time.

Could have the news and most recent updated games on the website but maybe have o wager ndb for bonuses but still content with what they provide

My experience at BitGuruz Casino has been good. They have an easy to navigate site. Huge variety of games to play on. I think the bonus’s are pretty decent. Good a lot selection. I would recommend to others to play.

Not much can say negative about site. Maybe would be cool if had aristocrat provider slot games only because can’t find on any casino site and I really enjoy their game selection.

Bitguruz is a modern and dynamic online casino that stands out for its smooth performance and user-friendly interface. The website is intuitive, making it easy to find your favorite games and the most attractive promotions. One of the platform’s strongest points is its wide selection of slots from top providers, along with stable performance – even during live games.

Another big advantage is the fast deposits and incredibly quick withdrawals, which are essential for today’s players. Customer support responds efficiently and professionally, and the bonuses are clearly described and genuinely achievable.

In summary: Bitguruz is a reliable and trustworthy casino, perfect for players who value convenience, a strong game selection, and fast transactions. A great choice for both new and experienced users.

The site is clean and easy to navigate, which means I could find games I actually wanted to try without digging through clutter. The payment options cover a broad range, which is always a plus. Bonus offers are a mixed bag—there are appealing promotions for new players, but like many casinos, you need to read the terms carefully to maximize value.

I am still new to Bitguruz casino but I absolutely love it so far. I am super excited that they have all my favorite game providers. The list of providers and games are endless which gives you variety. I love that. Super easy to navigate. I can't wait to see what the future will bring playing here.

Nice casino, so Many good games, live casino, easy steps with deposit, bonuses, withdrawal, live chat, good service. Nice web design, need to try that deposit and deposit bonuses

I am very satisfied with the service. They offer an excellent bonus system, their support team is always helpful, and the website runs smoothly and without any issues.

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