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Bitguruz Casino is restricted in your country, please try these instead:

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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

Secure site, very trustworthy.

Fast support, online or via email.
Their communication is really good.
I also like that they give me options on depositing and mostly their interface is amazing. I also like how they categorize all their games and the variety I can choose from.

Not much really, maybe no known local offices or affiliates. They don't offer a no deposit sign up bonus or free spins. The south African market needs safe options like bitguru.

Overall things work great here! Very good customer service and they are nice too!! The website overall is good👍🏼 It's easy to navigate and find things in here! Overall I am a happy customer! The website design is cool too!!

I don't have anything to dislike! Not a single thing comes to my mind that is worth of disliking! I won't be able to write anything here, cause I haven't disliked anything🙏🏼

The selection of games is what I like most about bitguruz. The efficiency of the site is a nice thing as well. Easy and fast transaction times are a big plus!

Not much to complain about. I guess it would be nice to have more no deposit bonuses. It would be nice to have a better communication between the consumer and customer supports

Hello everyone. I have to say that this is a very nice casino. I'm surprised. I'll definitely stay here for a while. Lots of cool top games. Many good producers. I invite you to visit the website and see for yourself.

I like that they have nice bonus offers and so far it's going well for me. Don't waste your time visiting other sites. You'll definitely like this casino. You have to see for yourself.

This is an online casino that offers up to 100 free spins to play without having to deposit. It's amazing because I've never seen a casino site offer this many free spins before. It's a 5-star rating, and I'll definitely be playing here because of the many promotions.

I don't know if I should answer this question because there's nothing I don't like about this site. There's just a really good impression and feeling.

The Best Online Casino Ever!

Bitguruz is simply amazing! 😍 Deposits and withdrawals are super fast, and the KYC process is easy and straightforward. There are tons of games to play, from all the most popular and well-known providers – even Gamomat, my favorite! 🎰

The live chat support is super helpful, always quick to respond and very friendly. The Live Casino is excellent, and the overall experience is fantastic.
Best crypto casino I have tried! 💎

If you haven’t tried it yet, you’re really missing out – this is the best casino out there! Highly recommended! 👏👏

If I had to mention something negative, it would be that some bonuses could have slightly lower wagering requirements — but honestly, that’s just me being picky. Everything else is top-notch!

Very simple easy to play on. Great games offered definitely going to continue playing my slots with this site. Nice welcome bonus as well!!!!! Thanks!!!!!

Nothing so far.....could offered alot more daily bonuses though.....that would be incentive to keep coming back for daily bonuses. Need to send more daily emails too.

Fast payouts, that's the most important thing. The games are nice they have a mix of everything really. I feel like I can spend here and not worry about not cashing out. Thanks, Bitguruz. There are so many scam casinos and I appreciate your honesty and trustworthy business.

Not much the games may be kinda old . But that's a good thing sometimes. Not many no deposit bonuses but more than most real online casinos. I can't really put too much here .

They send you freespins and no-deposit bonuses from time to time. I get so many no-deposit bonuses from all casinos that I have started to ignore them.

Most of the games that Im interested in are usualy not offered in my region. I havent looked up if they allow VPNs but thats because it usualy slows down the experience so Id rather not use them.

What I like about BitGuruz is that the withdrawals are instant and that’s very good.
The casino has a nice and clean layout and there plenty of providers to choose.

There’s nothing I dislike about Bitguruz yet but with time we will see what comes.
I hope the casino stays improving everything they can for the players best.

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