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Bitguruz Casino is restricted in your country, please try these instead:

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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

I like how clean the site is, not so many distractions or places to hide things, also there is a good selection of games, I heard from my friend that the livechat is very friendly and no problems with withdrawal. He also mentioned that there is no lags while playing the slots and also that the rtp is what it says it is. So from that I would recommend it as my friend did to me. Great site!

They could make the site more looking more welcoming. Also add 1-5 more providers. As i havent tryed myself to withrawhl yet, or have had luck. Thats the only downside with those thing i mentioned over in this post.

It is easy to navigate and really keeps you captivated while playing. The layout is perfect and easy to read so I’m thankful for that as well. So thank you

You have to spend a lot to get anything and it’s just not worth spending I’m that much money when you don’t know if it’s going to even give you the bonus.

Great online casino, with fantastic games. Top support team. Love this casino. Sometimes they give you free spins for nothing, really a fantastic casino to play.

It’s a great platform and gives no deposit bonus for doing tasks like these 🩷🩷 3 out of 5 or 6 out of 10. The interface is a little wonky. But all in all worth it

I like this casino because it is very user-friendly. Interface is well organized and clear. Also all my favorit providers are there. Live support is nice.

One of my favorite casinos! Deposits and withdrawals are instant, the chat support is very friendly and provides good explanations. Without a doubt, it's one of my favorite online casinos. I love it!!! And it's always improving without any issues.

I like all the different variety of games, they are fun. Their customer service is wonderful! I enjoy having the options with so many games and variety. I truly recommend this casino to anyone who is thinking about playing. The customer service is very helpful and friendly. One of the better online casinos.

I don't really have any dislikes about this casino. Maybe more bonus deals. I haven't had any bad experiences.. I definitely think more people should join

My overall experience was amazing. Bitguruz has one of the largest selections of team money slots I've ever seen it's insane the amount of slots you have to choose from. Not only that they have one of the quickest payouts

Bitguruz Casino offers a substantial online presence in the competitive digital gaming space. The platform is structured with a contemporary design philosophy, favoring easy navigation across its various sections. This accessible interface ensures that users, regardless of their prior experience, can find their way around the site’s considerable offerings.
​The primary attraction is the extensive library of entertainment, which covers a diverse range of categories. Players have access to a generous collection of popular reel-spinning games, alongside numerous virtual and live table options. The continuous availability of these games creates a dynamic environment for those seeking variety in their betting choices.
​In terms of financial transactions, the casino emphasizes flexibility, primarily accommodating modern digital payment methods. This approach facilitates relatively efficient processing for both placing funds into an account and requesting withdrawals, contributing to a smooth operational flow for the user. Furthermore, the platform maintains active promotional structures, providing various bonuses and incentives for both new members joining the community and existing players. All offers, naturally, come with associated terms and conditions that are standard practice within the industry.
​Lastly, user support is maintained around the clock to address any general inquiries or technical concerns. Overall, the Bitguruz Casino platform provides a functional and expansive environment for online gaming enthusiasts looking for a wide-ranging experience.

Bitguruz Casino attempts to establish a major presence in the online gaming market, but in practice, the experience often feels uninspired and overly standard. While the platform has a contemporary look, the actual execution of the interface is confusing and fails to create a genuinely intuitive user flow. Navigation, despite the effort put into the design, frequently leads to a feeling of being lost in a vast and generic environment.
​The sheer volume of content, marketed as an "extensive library," proves to be a double-edged sword. It is easy to be overwhelmed by the diverse range of categories, which includes standard reel-spinning games and typical live table options. However, this bulk quantity does little to substitute for genuine quality, and finding any truly unique or compelling entertainment quickly becomes a tedious process of sifting through repetitive choices.

Yes, a great casino, with a modern interface, a wide variety of games and deposit options, always-on support, and a very user-friendly website! That's why I like it here.

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