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Bitguruz Casino

Bitguruz Casino
Welcome Bonus
Exclusive

100% up to $2500 + 100 Free Spins, 1st Deposit

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 200 reviews
9.2/10
200 reviews
Complaint Response 6 complaints
3 days avg. 6 complaints

Bitguruz Casino: My Expert Opinion

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Romanian, Portuguese, Spanish, Hungarian, German, French, Finnish, Italian, Slovenian, Croatian, Japanese, Dutch, Latvian, Lithuanian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program
Mobile Apps
Android, IOS
Social Platforms
Telegram

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

Payment Information and Options at Bitguruz Casino

You can choose from a variety of payment options available when you open the cashier. The minimum withdrawal amount is €10, and you must wager your deposits at least once before you can make a withdrawal. You must also complete the verification process before you can withdraw. 

If your balance is at least 10 times larger than the total sum of your deposits, you will be limited to €2,000,000 (or currency equivalent) for withdrawal per month.

In other cases, the maximum withdrawal amount per month is €5,000,000.

Customer Support at Bitguruz Casino

If you need help, you can contact the casino at any time. You can launch the live chat feature to speak with the friendly support team. If you are a VIP user, you will receive priority 24/7 support. However, if you’re a regular user, you can use live chat, Telegram or email during business hours. 

Games at Bitguruz Casino

The casino is home to more than 6,000 casino games and more than 80 providers, so you’ll have plenty of variety here. You can enjoy the best online slots, and you can use the search engine to find your favourites quickly. You can also see how many players are in each game to see which ones are trending. 

If you want to try something different, you can enjoy the casino's selection of table games. There are classic variations of blackjack, poker, baccarat, craps and more. Or, you can try your luck with a selection of instant win games. 

You can also enter the live casino if you want to join the live dealers. There are hundreds of games to choose from, including VIP live tables. You can bet against other real players and enjoy an interactive experience. 

Bitguruz Casino’s Commitment to Responsible Gambling

The casino promotes responsible gambling by offering self-regulation tools. This means you’ll be able to set deposit limits to help control your finances. You can also set loss limits to restrict the amount you lose within a set period. 

To help manage your time, you can set session time alerts, which will remind you to take breaks. You can also activate cooling-off periods or opt for self-exclusion. You can temporarily block access to your account for 6 months, 1 year, 2 years or 5 years. 

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Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unreasonable KYC Delays and Withheld Withdrawal

I am filing this complaint because the casino has been delaying my account verification and withholding my withdrawal despite my full cooperation throughout the entire KYC process.

I have provided every document requested by the casino, including proof of identity, bank statements, proof of address, employment contract and additional documents regarding the source of funds. Every time I submit the requested documents, I am informed that they have been reviewed successfully, only to receive another request for different documents afterwards.

I have withdrawn 2 times before that, 500€ euro per transaction using my Skrill account. Then they cancelled my withdrawals, explaining that I need to provide more info to the KYC department and that is where the delayed process started.

The timeframe they gave was 5 days for the full process (typically they said) after that they said up to 5 days (5 working days) for one document, I waited and yet no one responded after I sent the last document and they are delaying the process for no reason, without giving any explanation.

After that I contacted the so called “ Vip manager” , the chat support said that only she could assist me in similar case, but I didn’t get the proper help from her as well.


I have fully cooperated with the verification process and responded promptly to every request. However, the casino continues to prolong the process without providing any clear explanation or timeframe for completion.

I have not used any bonus funds. All deposits were made using my own money and my gameplay was conducted in accordance with the casino's Terms and Conditions. The casino accepted my deposits and allowed me to play without any issues. The problems began only when I requested a withdrawal.

I believe the repeated requests for documents and the unreasonable delays constitute an unfair practice designed to postpone or prevent legitimate withdrawals.

I respectfully request that the casino complete the verification process immediately and process my withdrawal without any further unnecessary delays unless there is a specific and justified reason communicated to me in writing.

I am willing to provide AskGamblers with copies of all correspondence and the documents previously submitted to the casino if necessary.

I am sending screenshots of the mails I sent and received.

Thank you for your assistance I hope you can help me resolve my case and access the withdrawal option to my funds.

Status solved Resolved
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Status solved Resolved
$240

Bitguruz Casino Complaint Stats

Resolved 6 / 6
Avg. Amount $854
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Player Rating
9.2/10 200 reviews

Top reviews from our players

Bitguruz is a platform that immediately catches your attention because of how visual and accessible it seems. One of the things I like the most is its simple interface, which doesn’t make you feel lost even if you’re not an expert in online betting or gaming. It’s also appealing that the platform offers multiple promotions, bonuses, and supposed “quick-win” opportunities, which instantly attract many users. The way it presents the games and results creates the feeling that you’re always close to winning something big, making the experience exciting and engaging.

However, there are also several things I don’t like. One of the main issues is the lack of transparency: it’s often unclear whether the platform is truly reliable or legal, which makes you hesitate when it comes to depositing or trying to withdraw your money. Another negative point is that some processes, such as verification or minimum deposit requirements, are not clearly explained. This gives the impression that they mainly want you to keep putting money in without giving you straightforward answers. Overall, Bitguruz can be entertaining, but it also has aspects that make you question its seriousness and safety.

A very nice casino, lots of bonuses (including lots of no-deposit spins), a pretty nice website, support responds quickly to questions, and deposits and withdrawals are fast. I recommend it!

Fun bonuses from time to time, great support that answers quickly, a big slot selection and offers a lot of different payment methods. So far I'm enjoying it.

I would probably say the layout. It's a little bit messy because of the white on the slot thumbnails, but tbh that is a small issue and not really important. I don't have much negative to say yet as my experience has been fair so far! :)

My Overall Experience with Bitguruz Casino

My overall experience with Bitguruz Casino has been a blend of modern convenience, engaging entertainment, and a generally smooth user journey. From the moment I created my account, the platform demonstrated an emphasis on accessibility and user-friendly design, making it easy for both new and experienced players to navigate. The registration process was straightforward, and the interface itself felt clean, intuitive, and visually appealing.

One of the standout aspects of Bitguruz Casino is its wide selection of games. Whether it was slots, table classics, or live-dealer experiences, the variety ensured that there was always something new to explore. The games ran smoothly, with fast loading times and crisp graphics, which contributed to a more immersive experience. I particularly appreciated that the platform frequently introduced new titles, keeping the gaming environment fresh and exciting.

Another positive element was the platform’s focus on transactions and support. Deposits were processed quickly, and withdrawals, while sometimes taking a bit longer, were reliable and transparent. The range of payment methods—including crypto options—added flexibility and convenience. Customer support also played an important role in my overall impression. Whenever I reached out with questions, the responses were timely and helpful, creating a sense of trust and reliability.

I love the games on here!!! It's really fun. And the people here are very helpful. Ty!!! I will also recommending this app. to all of my friends...Y'all keep on being wonderful!!!

I just started to play on Bitguruz, but seems to be user-friendly. Setting up my account was super quick and easy. Bitguruz has a nice selection of games to choose from, and I look forward to playing.

I like it has an easy to use website design. A lot of current games and some great promotions. I usually use crypto when playing and they are crypto friendly.

I like that they have exclusive bonuses and the customer service staff is very helpful. The game selection is unlike no other casino that I have played on.

I like how there's so many games available to play and also the bonuses they give out are awesome and they have a fun support team you can talk to when something is wrong.

I don't like when it takes forever to log in to a game and also when I think it's gonna give out alot off money on a game but it doesn't 🙂‍↕️ and sometimes when I also lose is ratchet

Smooth casino with good machines, many fast support providers. Fast deposits and reliable withdrawals make this a good casino overall. I recommend it. Good luck!

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