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Bitdreams Casino

7.8
CasinoRank Good
8.6
Player rating 25 reviews
Complaint response 3 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Excellent choice of payment methods
  • Fast withdrawals
  • Excellent responsible gambling policy
What we don’t like
  • A small fee to use Cubits
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, French, German, Norwegian

Established

2021

Licences

Curacao

Affiliate Program

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile, Sports

Deposit Methods

Visa, MasterCard, Bank Wire Transfer, CoinsPaid, Payz, ecoVoucher, Interac, MiFinity, Neosurf, Flexepin, Neteller, Skrill, Paysafecard, Rapid Transfer, Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, Ethereum, Ripple, Maestro, Volt, Sofort, iDebit, instaDebit, MuchBetter, eZeeWallet, Jeton, Tether, Instant EFT

Currencies

Euros, Canadian dollars, Australian dollars, Japanese yen, New Zealand dollars, Norwegian kroner, US dollars, Polish zlotys, South African Rand, Bitcoin, Dogecoin, Litecoin, Ripple, Brazilian reals, Ethereum, Tether

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Skrill, Visa, Payz, Interac, MiFinity, Rapid Transfer, CoinsPaid, Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Ethereum, Ripple, Maestro, Instant EFT, Tether

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 3-7 days
Pending Time: 0-12 hours

Withdrawal Limit

EUR 5,000 per week, EUR 20,000 per month

Software

4ThePlayer, Authentic Gaming, August Gaming, Avatar UX, Belatra, BGaming, Booongo Gaming, Booming Games, Betsoft, Bulletproof Games, CT Interactive, Amusnet (Former EGT Interactive), Electric Elephant, Elk Studios, Endorphina, Evolution Gaming, Evoplay, Ezugi, Felix Gaming, GameArt, Fugaso, Gamevy, Habanero, Igrosoft, iSoftBet, Kalamba Games, Kiron Interactive, Leander Games, LuckyStreak, Mancala Gaming, Merkur Gaming, Mr. Slotty, NetEnt, Nolimit City, Northern Lights Gaming, Nucleus Gaming, Pocket Games Soft, Platipus Gaming, Play'n GO, Playtech, Pragmatic Play, Push Gaming, Quickfire, Quickspin, Red Tiger Gaming, ReelPlay, Reflex Gaming, Relax Gaming, Spinomenal, Thunderkick, Tom Horn Gaming, TrueLab Games, VIVO Gaming, Wazdan, Yggdrasil Gaming, Boomerang, Rabcat, GameBeat

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

General Information about Bitdreams Casino

Bitdreams Casino is an online casino site that has been at AskGamblers for some time and remains highly popular. There are also several Bitdreams player reviews that you can read on this page. These reviews are written by real players who have given you an insight into their experience there. 

As well as our online casino review, Bitdeams has received other affiliate accreditations, which can be found at the foot of the casino. The casino was also a finalist in the Best New Casino category ‘22 during the AskGamblers Awards. 

The site itself is available on most devices. If you enjoy mobile casino sites, you can switch from your web browser to the latest smartphones and tablets. The casino also supports multiple languages, payment methods, and games and has an excellent responsible gambling policy, but we’ll chat more about this below. 

Payment Information and Options at Bitdreams Casino

The casino supports a long list of payment methods, including the most popular credit and debit cards, web wallets and more. It’s also a crypto casino, so you can deposit and withdraw using various cryptocurrencies. 

The minimum deposit amount is 20€, and the same applies to withdrawals. Minimum limits may differ from one method to another, so check out the Payments page or cashier for more details.

The other great news is that there are no deposit or withdrawal fees. The only exception is the 0.2% fee in the Cubits payment system (for Bitcoins). Other than that, you can deposit and withdraw freely. 

When you request a withdrawal, it goes to a queue for processing by the payments team. The casino aims to process your withdrawal request instantly, but that will depend on the method used for a deposit. It might take up to 10 minutes for some cryptocurrency transactions to confirm your transaction and credit funds to your wallet.

You may also be required to send in verification documents. The time it takes to approve these are not reflected in the processing time, so bear this in mind. 

You can withdraw up to €5,000 per week and €20,000 monthly. If you are a VIP player, there may be exceptions to the rules. If you win over €20,000, the casino reserves the right to divide the payout into monthly instalments. All progressive jackpot wins will be paid in full.

Customer Support at Bitdreams Casino

Whenever you need help and assistance with anything, the casino is there. The quickest way to speak to someone is through their live chat facility, which is open 24 hours a day, 7 days a week.

When you launch the feature, you can select from three languages, and a chatbot can help to answer some of the most common questions. If your issue is more complicated, you can speak to a friendly live chat agent anytime. 

If you have any questions, you can also email the casino. You will find their contact information in the Support section of their site, and they aim to respond as quickly as possible. You’ll also find an online contact form in their support section, another way to get help and support.

You can also visit the FAQ section, as many of the most common questions have been answered.. 

Games at Bitdreams Casino

The games lobby is packed with online slots, and with so many providers, you will be pleased to know that there are some filtering options. For starters, there is a drop-down menu you can use to find your favourite providers.

If you know what they’re looking for, try the search engine. Type in your favourite games and let the search engine do the hard work. Games have also been sorted alphabetically, so finding your favourites is stress-free.

There are lots of different table games so that you can put your strategies to the test. You can test out your poker faces, spin the roulette reels, or try and beat the dealer at Blackjack. There should be tables to match all kinds of bettors.

Finally, you can check out their video poker games too. Numerous providers are supplying their games, like Deuces Wild and Four Aces.

As well as the games we just mentioned, there is also a live casino. Games here are from the likes of Evolution Gaming, Playtech and Ezugi, and they are hosted around the clock.

Each game is played with a professional live dealer and is played in real time. You’ll see the action as it happens. You can also interact with both the dealer and other real players. 

Bitdreams Casinos Commitment to Responsible Gambling

The casino has an excellent responsible gambling policy. When logged into your account, you’ll have access to multiple tools to help you maintain control of your spending. We have listed the tools above, but you will also find them in the Personal Limits feature of your account. 

You can limit the amount you deposit, lose, wager and more. You can also amend these limits at any time. However, increasing your limits can only happen after the previous limit has expired to avoid rash decisions. 

If you need a breather, you can set a Cooling-Off period of up to six months. You cannot deposit or receive promotional activities during this time. 

If you need a long break, you can self-exclude for up to one year. You can also contact support if you want a more permanent closure. 

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Player Reviews

8.6
25 reviews
Sort by
Date
Relevance
Player rating
DustinB
November 5, 2022
9

Love the casino. Smooth playing experience. Have played for a few weeks here now. Recently had a decent win and withdrawal required a few documents but it was approved quickly. Withdrawal took less than an hour in BTC. For now this will be my go to casino. Lots of bonuses as well !!! :)

The only thing I was not happy with was the limit on the bonus wins for promos is limited to 100 or 50 euro depending on the promo. Other than that everything great so far. I will update this review if I determine anything that I dislike or find negative.

Message
Bitdreams Casino
November 8, 2022

Dear DUSTINB,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

Your feedback will be sent to our relevant team for future review :)

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

MatM
October 12, 2022
6

I like the casino itself, it looks very appealing and good on both mobile and pc, it has a very good variety of games from all the top makers, although sometimes slow it works well. the customer support is good and they respond fairly quick. The live chat button doesn't work on the site which is a bummer but hey, I can just send an email and I get a pretty quick answer.

The bonuses on the site are also very good, although I don't use them much.

However. I feel like the odds on the site are a little low. i have had 1 "big" cashout of around 200€ which was originally 400€ but the verification took so long because they kept asking for so many screenshots of my mifinity wallet because I couldn't cash out via bank transfer (for some odd reason) so I lost around half of it because I got bored and the verification was prolonged.

After that and even before that I haven't really had any luck at all. So casino is good but maybe odds (for me at least) feels very low.

Bitdreams Casino
November 1, 2022

Dear Matm,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

Regarding your negative feedback, it will be send to our relevant team for the future review :)

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Hitchcock
September 27, 2022
10

I had no problems at all when using this casino. Fast withdrawals, pretty big payouts. Verification process is quick and without any issues. Big variety of games. Decent client's support. Maybe the design is the only casino's drawback.

Bitdreams Casino
October 7, 2022

Dear HITCHCOCK,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Chanord
September 22, 2022
10

Bitdreams Casino is an outstanding online betting platform worthy of a high rating. They have everything I ever needed from a casino. They have thousands of casino games, a good amount of generous bonuses, and amazing customer service.

Bitdreams Casino
October 7, 2022

Dear CHANORD,

We would like to thank you very much for your feedback and hope you are doing well!
Such feedback nourishes our day.😍
It is really great to hear that you are happy with our products and services.

The satisfaction of our customers is extremely important to us.
Our goal is your entertainment and your feedback is valued :)

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

sr5086015
August 31, 2022
9

The assortment looks quite diverse, as it consists of the best developments of all time. In addition, the administration monitors the release of new products and adds them to the catalog, so that users have the opportunity to evaluate the freshest products in the first rows.

The lobby has a search bar and a list of all software developers to make it easier for players to find suitable entertainment.

Bitdreams Casino
September 15, 2022

Dear SR5086015,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

how
August 23, 2022
10

Bitdreams Casino is the first online casino I made a withdrawal. It took some work during the verification process but customer support was very helpful and friendly. Awesome game selection and plenty to choose from. Thanks Bitdreams Casino

Bitdreams Casino
September 15, 2022

Dear How,

We would like to thank you very much for your feedback and hope you are doing well!
Such feedback nourishes our day.😍
It is really great to hear that you are happy with our products and services.

The satisfaction of our customers is extremely important to us.
Our goal is your entertainment and your feedback is valued :)

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

jamieb1993
August 3, 2022
7

Taking this new casino for a ride today, first impression is good! They have chat available even if you don't have an account so this is nice. I prefer crypto and was pleased to see they have crypto dedicated offers, like! And decent number of game providers to choose from.

Too early to comment, however, it's a pity that they have no demo mode for games, meaning you can't play the games in test mode if you're not registered.

Bitdreams Casino
September 15, 2022

Dear JAMIEB1993,

We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

Please note that we do offer "Play for Fun" mode to test slots before registration.
If you have an issue with we recommend sending us more details by contacting our friendly support on live chat or via email at [email protected].

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

haydenrhodes86
July 31, 2022
8

I often don't sign up at new casino sees days, as it is too risky as we all know. But, as far as crypto casinos go these guys are legit and do pay your cash out... I hope they continue to progress good luck to you

Nothing to complain about so far. Quiet a nice casino.
I hope they strive to get better now continue playing it. Sometimes it can go a bit slow on my mobile not sure how it is on PC

Message
Bitdreams Casino
September 15, 2022

Dear HAYDENRHODES86,

We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

We are sorry that you encounter issues with slots on your mobile. Please take into consideration that if you are using the mobile version you might have some connection issues with the network and our server.
We recommend that before starting playing you will clean your mobile browser by removing cookies and old caches, temporary files that might block your smooth running of the slots.
Please be sure that you are using a stable WiFi connection instead of a Data network.
If you experiencing such issues during your gameplay we recommend starting playing on the desktop PC version of our service.

I would like to acknowledge and thank you for your feedback. Please rest assured that we take all comments from our customers very seriously and we are doing our best to improve.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

lopesty
July 25, 2022
8

Not a bad casino with a decent bonus system. A large number of slots are available for players. There are many convenient payment options and features. Plus I really like the design of their website. The developers of the site have done an excellent job, making sure that the casino looks as bright and modern as possible.

There is one thing that really annoys me. When I was browsing the site, I was constantly asked to register an account and log in to the casino. If I didn't, a pop-up window would appear asking me to create an account and join the casino every minute or so.

Bitdreams Casino
September 15, 2022

Dear LOPESTY,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction.

Your priceless tips about the registration pop-up window will be forwarded to the appropriate department in order to improve your gaming journey.
Our goal is your entertainment and your feedback is valued :)

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dean101
July 11, 2022
1

Very unhappy with the service received from this Casino( Bit Dreams), almost seems like they have a hidden agenda with players trying to withdraw funds from the Casino, on the site it states 3-10 working days to process a withdrawal yet I am now waiting since the 28th of June and my withdrawal is still pending.

Every time I query this I get the same answer " please be patient " , when I ask to be transferred to a manager I get told they cannot, when I ask for this to be escalated I get told that it is with their finance department and that's all the info I can get.

I'm not very happy, I read the above comments of people being very happy with the service yet I have not experienced this.

I would like to warn people of this Casino as they take your funds no problem but then delay your withdrawal, I'm not sure if I will ever get these funds processed as this now almost seems like a scam casino by the responses I received thus far. I use many different online Casinos and have been part of the community for years, never have I had such poor service from an Online facility.

Bitdreams Casino
July 12, 2022

Dear Dean101,
Thank you for your honest review, your feedback is important to us by which we can only improve.
We are sorry to hear that your experience with our casino so far was not as you expected.

We would like to apologise that you did not have a chance to contact our supervisor on live chat. I can assure you that our friendly customer support is always knowledgeable and is trying to provide users with honest and appropriate feedback based on escalated cases / received feedback from relevant departments.
If your escalated case has still pending stage and is investigating internally, support asked you to be patient until the relevant team will be sure that we have completely solved your withdrawal issue.
This has nothing to do with a payout block from our site, but it has a typically technical reason to process your payout with a payment provider.
We have to be sure that the withdrawal of your winnings will be correctly transferred to you without any issues.

We recommend that you will stay in touch with our support and monitor with them your case stage.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email ([email protected]) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

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Bitdreams Casino Complaints

  • resolved

    1 of 1

  • avg response

    3 days

  • avg complaint life

    6 days

  • avg amount

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