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Problematic verification


1 year ago
Hello, I registered to BitDreams Casino on November 12,2024, I deposited 2000$CAD for their 100% welcome bonus. After completing their wagering terms, I had a balance of 10540$CAD. I completed their verification process successfully on November 15th and submitted a withdrawal the same day.

Following that began a long process of the casino asking me for additional documents for verifications , with a long wait and lack of communication in between every document. I have already sent them 5 additional documents and they just keep asking for more without any sign that this will end and they will pay me, in fact on their last request they asked me for a very confusing document. They asked for my friend's Mifinity Statement, I have no idea what Mifinity is and have never used that with this casino and even more so, I have no idea why they are asking about my friend ? since that last request, I asked for clarification, its been 5 days and no answer and the livechat refuses to share any clarification and asks me to wait for an email communication.

This casino obviously had no problem taking my deposit of 2000$ and has no intention on paying me my win that I successfully wagered, it's been almost 2 months and I have provided everything possible and now they are asking for non sense.

Please help me deal with them.

I have attached 14 email communications. That isn't counting several live chat transcripts I haven't attached.
Disputed Casino Bitdreams Casino
Amount $10540

Discussion

User name

Dear Bitdreams Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bitdreams Casino Complaint Stats

Resolved 1 / 2
Avg. Amount $3,686
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Bitdreams Casino Complaints

See all complaints for this casino
Very difficult verification
Hello, Askgamblers
I ask for your assistance in passing non-standard verification in this casino.
I registered at this casino a week ago. First, I got verified. They asked me for a passport photo and proof of residence. I uploaded my passport and bank statement. As the support service assured me that the verification was passed. Then I made a deposit, then after the bets my deposit increased to the amount of 63 dollars. I decided to withdraw $20. After that, my application for the payment of funds was canceled and then an incomprehensible situation began for me. The casino asked me for a selfie with a document and a sheet of paper, where a certain inscription should be on a piece of paper. I did it and sent it for verification. As soon as I uploaded the documents, I checked with the support service about verifying my account. The casino support assured me that the account is fully verified and I can apply again. I applied again. After that, I receive a message that my last selfie was rejected for unknown reasons. I wrote to the support service in order to clarify for what reason this was done. Then I received an answer that my selfie with a document and a piece of paper was accepted. After several hours of waiting, I checked with the support team why the $20 transaction was still not approved. I was told that I needed to take another selfie in the background holding a local newspaper and my passport. This request puzzled me. Since earlier I sent a confirmation of my residence and it was a bank statement, where my address of residence was indicated. And now I am required to make another confirmation of my residence. And I have great fears that they are mocking me and do not want to pay my winnings. And they will ask for multiple selfies with different documents so as not to pay me my money. Please help me to understand the current situation
Status solved Resolved
$20