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BigWins Casino

BigWins Casino

The casino is closed.

Player Rating 2 reviews
5/10
2 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

BigWins Casino: My Expert Opinion

BigWins Casino brings crypto-friendly casino games to the comfort of your home. The online gambling site has partnered with the world’s biggest providers to offer you a great choice of slot and table games and live casino games.

The website’s well organised and easy to navigate. Also, we love the design of this online casino, making the entire experience much better.

What we like
  • Fast withdrawals
  • Good choice of all major cryptocurrencies
  • Live chat is available
What we don’t like
  • Limited live chat hours
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BigWins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bigwins.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information About BigWins Casino

BigWins Casino is a crypto casino allowing you to deposit and play in any major cryptocurrency. The online casino is home to some of the industry's best gaming providers, all under one roof. You can play instantly through any compatible web browser or switch to their mobile casino for gaming on the go. 

EastPoint Operations B.V. operates the casino and is fully licensed and regulated by the Government of Curacao. 

For our expert casino reviews, we have looked at the casino in more detail to gather the essential information you’ll need before registering. More information can also be found above, but sit back and enjoy the rest of the review before shooting off and giving them a go. 

Payment Information and Options at BigWins Casino

You can deposit and withdraw using more than ten different cryptocurrencies listed above. They include all the major crypto tokens, and deposits start at €10, while withdrawals start at €20. Every crypto deposit goes through a specific number of combinations before the funds appear in your account. You can find how many on their payments page. 

The casino states that deposit fees may apply to some methods, but if you’re going to be charged, it will be visible in the cashier. 

Processing times for crypto payments are fast, so the casino aims to process your withdrawals as quickly as possible, usually within a few hours. Once approved, depending on the cryptocurrency, they could be paid instantaneously. The casino reserves the right to ask for verification documents on a case-by-case basis. 

Customer Support at BigWins Casino

If you need to contact the casino, speak with their friendly customer support team. You can speak to someone in several ways, but one of the quickest ways is by launching their live chat facility. Simply click the chat icon in the main menu, and a representative will be happy to assist you.

Live chat agents are friendly and professional, and you will be connected to one when you launch the live chat feature. Agents are available from 8 am to 8 pm CET. 

If you need to contact the casino outside of business hours, you can email them. The team will get back to you as soon as possible. 

You can also visit the FAQ section, where the casino has covered various topics, including bonuses, deposits and withdrawals. 

Games at BigWins Casino

The casino is home to thousands of casino games. From the most popular online slot games and table variations to the most interactive live casino games. The casino showcases the latest Bonus Buy and Megaways, jackpot titles and more!

You can easily view available providers using the main lobby's drop-down menu. You can select your favourite provider to view only their games. Or, if you have a game mind, you can use the search engine, which is available on any page at the casino. 

If you’re into table games, there are plenty of variations, including Blackjack, Baccarat, Poker and Roulette. There’s also a selection of crash games if you’re looking for something different.

You can also jump to the live casino, which is home to various providers, including Evolution Gaming and Ezugi. You’ll find the latest games of Live Blackjack, Live Roulette, and more. Or, you can try something different and bet on the newest Live Game Shows.

BigWins Casino's Commitment to Responsible Gambling

The casino wants you to enjoy your time with them, so gambling responsibly is important to them. We have listed any tools you can use above, but you can also visit their responsible gambling tab at the foot of the casino for more information. 

If gambling negatively impacts your life, and the limits you've set do not contribute towards controlling your play, you can block access to your account for as long as you need. You can also self-exclude permanently. You can contact the casino regarding this. 

If you feel that your gambling habits are getting out of hand, or you think you might have a gambling problem, you can also take the self-assessment, available at the casino.

StallCation

Complaints

Read the complaints other players have left for BigWins Casino. Learn more about complaints.

Show all complaints
Account verification is delayed
TL;DR: Bigwins.com casino delays my account verification process, asks for the same documents several times, replies to my emails with bots/AI, and holds my withdrawals that total 3772.18€.

I joined bigwins.com in June and made my first two deposits (50€ each) last week on Aug 09, 2023. On the same day I requested a withdrawal of 200€, which has been "approved" within several hours. On the following day, Aug 10, 2023, I made 11 deposits summing up to 900€. And didn't win anything. On the next day, Aug 11, 2023, I made another 7 deposits summed up to 500€ and had luck to win 3772.18€.

On the same day, I made two withdrawal requests – 700.94€ and 3071.24€. On Aug 12, 2023, I received an email from the casino, asking me to submit my picture ID, proof of address as well as image of my payment card, which I responded to within an hour, submitting copies of all the documents that were asked for.

On the following day, Aug 13, 2023, the casino informed me that they were still handling my case. I asked the support team about the processing time of my withdrawals and they answered that it usually takes “a couple of minutes, but in rare cases the withdrawal processing time may be longer due to e.g. a large amount or technical problems or other variables”.

On Aug 14, 2023 I asked the casino about the status of my verification procedure, to which they replied on the following day, Aug 15, 2023 that they require once again the following documents: photo ID, proof of address, picture of my card and bank statement that shows transactions for the last 30 days. I submitted these documents the same morning and got a response requesting me to take a selfie with my photo ID. I submitted the selfie shortly.

On Aug 16, 2023 the verification process had been taking five days (the FAQ on the website says the KYC takes up to 48 hours) and I submitted a demand to the casino to process my account verification and my withdrawal request within the following 24 hours. They replied with a general email, acknowledging that the KYC takes longer than expected, but not revealing any more information of what is holding them back from verifying my account, nor gave a specific timeframe for the verification's completion. After that, on the same day, they requested my bank statement for the current month twice – the first one didn’t contain data for the current day.

Today, on Aug 17, I asked about the status of my account verification once again and they sent me a general email describing the importance of the verification and how this protects me and other players. All the emails sent to me from their customer service are clearly written by the AI (match common AI patterns) and do not provide any details about my case.

During these days, I tried submitting several withdrawal requests on the website, all of which have been declined. Money from one approved withdrawal request that I described in the beginning never reached my account.

I seek to resolve this case with the casino as soon as possible, but need help from askgamblers.com and attention from the public.
Status solved Resolved
€3,772

BigWins Casino Complaint Stats

Resolved 1 / 2
Avg. Amount $2,093
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Top reviews from our players

It is easy to make a deposit at this casino. Also the chat is available. Games are easy to find and the speed of the games is also ok. Loading pages is fast.

BigWins always advertising with cash backs and loyalty bonus, but... I always have to beg for the cash back, never getting a loyalty bonus... and not to mention the answers i am not getting on emails... never...

BigWins has big potential for becoming a great online casino. The games are great and the bonuses are amazing. My first week playing has also been comfortable and I am confident this can be maintained in the long-term.

I'm not a fan of the casino's limited customer service. This should be more accessible even if it were bot-operated. I appreciate that they present a real agent but some inquiries don't need complex answers.

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