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BigWins Casino is closed, please try these instead:

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BigWins Casino

Player Rating 2 Reviews
5/10
2 Reviews
Complaint Response 2 Complaints
3 days avg. 2 Complaints

AskGamblers Quick Overview

Editor’s View

BigWins Casino brings crypto-friendly casino games to the comfort of your home. The online gambling site has partnered with the world’s biggest providers to offer you a great choice of slot and table games and live casino games.

The website’s well organised and easy to navigate. Also, we love the design of this online casino, making the entire experience much better.

What we like
  • Fast withdrawals
  • Good choice of all major cryptocurrencies
  • Live chat is available
What we don’t like
  • Limited live chat hours
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BigWins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bigwins.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information About BigWins Casino

BigWins Casino is a crypto casino allowing you to deposit and play in any major cryptocurrency. The online casino is home to some of the industry's best gaming providers, all under one roof. You can play instantly through any compatible web browser or switch to their mobile casino for gaming on the go. 

EastPoint Operations B.V. operates the casino and is fully licensed and regulated by the Government of Curacao. 

For our expert casino reviews, we have looked at the casino in more detail to gather the essential information you’ll need before registering. More information can also be found above, but sit back and enjoy the rest of the review before shooting off and giving them a go. 

StallCation

Complaints

Read the complaints other players have left for BigWins Casino. Learn more about complaints.

Show all complaints
BigWins Casino - Account verification is delayed
TL;DR: Bigwins.com casino delays my account verification process, asks for the same documents several times, replies to my emails with bots/AI, and holds my withdrawals that total 3772.18€.

I joined bigwins.com in June and made my first two deposits (50€ each) last week on Aug 09, 2023. On the same day I requested a withdrawal of 200€, which has been "approved" within several hours. On the following day, Aug 10, 2023, I made 11 deposits summing up to 900€. And didn't win anything. On the next day, Aug 11, 2023, I made another 7 deposits summed up to 500€ and had luck to win 3772.18€.

On the same day, I made two withdrawal requests – 700.94€ and 3071.24€. On Aug 12, 2023, I received an email from the casino, asking me to submit my picture ID, proof of address as well as image of my payment card, which I responded to within an hour, submitting copies of all the documents that were asked for.

On the following day, Aug 13, 2023, the casino informed me that they were still handling my case. I asked the support team about the processing time of my withdrawals and they answered that it usually takes “a couple of minutes, but in rare cases the withdrawal processing time may be longer due to e.g. a large amount or technical problems or other variables”.

On Aug 14, 2023 I asked the casino about the status of my verification procedure, to which they replied on the following day, Aug 15, 2023 that they require once again the following documents: photo ID, proof of address, picture of my card and bank statement that shows transactions for the last 30 days. I submitted these documents the same morning and got a response requesting me to take a selfie with my photo ID. I submitted the selfie shortly.

On Aug 16, 2023 the verification process had been taking five days (the FAQ on the website says the KYC takes up to 48 hours) and I submitted a demand to the casino to process my account verification and my withdrawal request within the following 24 hours. They replied with a general email, acknowledging that the KYC takes longer than expected, but not revealing any more information of what is holding them back from verifying my account, nor gave a specific timeframe for the verification's completion. After that, on the same day, they requested my bank statement for the current month twice – the first one didn’t contain data for the current day.

Today, on Aug 17, I asked about the status of my account verification once again and they sent me a general email describing the importance of the verification and how this protects me and other players. All the emails sent to me from their customer service are clearly written by the AI (match common AI patterns) and do not provide any details about my case.

During these days, I tried submitting several withdrawal requests on the website, all of which have been declined. Money from one approved withdrawal request that I described in the beginning never reached my account.

I seek to resolve this case with the casino as soon as possible, but need help from askgamblers.com and attention from the public.
staus Resolved
€3772.18

Complaint Statistics

Resolved 1
Avg. Amount $ 2,093
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Top reviews from our players

It is easy to make a deposit at this casino. Also the chat is available. Games are easy to find and the speed of the games is also ok. Loading pages is fast.

BigWins always advertising with cash backs and loyalty bonus, but... I always have to beg for the cash back, never getting a loyalty bonus... and not to mention the answers i am not getting on emails... never...

BigWins has big potential for becoming a great online casino. The games are great and the bonuses are amazing. My first week playing has also been comfortable and I am confident this can be maintained in the long-term.

I'm not a fan of the casino's limited customer service. This should be more accessible even if it were bot-operated. I appreciate that they present a real agent but some inquiries don't need complex answers.

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