BigClash Casino

I am filing an official complaint against BigClash Casino (operated by Nova Forge Ltd) for unfair delay tactics and refusal to pay out my legitimate winnings.

I registered through an affiliate link, deposited a total of 1,560€, played legally without any active bonuses, and managed to accumulate a total balance of 13,600.04€.

Currently, I have 3 pending withdrawals of 800€ each (total 2,400€) stuck 'Under Review' since June 23rd (12 working days ago). To avoid making the payment, the casino intentionally downgraded my VIP level to Level 2 yesterday, and my personal VIP Manager messaged me via WhatsApp, stating he no longer has access to my account, throwing me to the standard chat queue.

Moreover, my account dashboard explicitly states that my account requires no further verification ("Your account does not require verification"), proving that the casino has no legal ground to withhold my funds.

This is a clear case of bad faith, artificial delay, and psychological coercion to force me to reverse my withdrawals and lose my funds. I demand the immediate approval of all my 2,400€ pending withdrawals and the safety of my remaining 11,200.04€ balance. I have all account screenshots available.

I am seeking AskGamblers’ assistance regarding a delayed manual withdrawal from BigClash.

On 28 June 2026, I submitted a request to withdraw NZD $500. I requested a manual bank transfer from the outset because I had previously experienced issues with the withdrawal form used by BigClash’s related casinos, which was not compatible with New Zealand bank account formatting.

Throughout this process, I have fully cooperated with every request made by the casino. I provided my complete ASB Bank account details, including my SWIFT/BIC code, and when the Finance Department requested additional banking information on 3 July 2026, I supplied it immediately.

Since then, customer support has repeatedly told me that my request was forwarded to Finance, my details were received, the case was escalated, and reminders were sent. However, I still have no confirmation that the withdrawal has been initiated, and the NZD $500 remains in my casino account.

I also received conflicting information about withdrawal methods. I was told that depositing with Skrill would allow me to withdraw via Skrill, but after depositing, I was informed that Skrill withdrawals were not actually available to me, leaving manual bank transfer as my only option.

On 10 July 2026, after waiting 13 days, I contacted live chat again. The agent confirmed that my withdrawal was still processing, checked with the back office, and said Finance would only advise me once the request had been reviewed. No timeframe was provided, and the agent acknowledged that the 13-day wait was “too long and it was annoying.”

I have cooperated fully and provided everything requested, but I still have no clear explanation for the delay or any indication of when my withdrawal will be processed.

I would appreciate AskGamblers’ assistance in confirming the status of my withdrawal and helping facilitate the prompt processing of my NZD $500 manual bank transfer.

Thank you for your assistance.

I am waiting on a withdrawal from BigClash Casino. I submitted the withdrawal Sunday evening. According to their terms, it takes up to their business days to process. It is still not approved - this is the fourth business day.

It says in my account that verification is not needed at the time.

I was hoping that withdrawals would run as smoothly as deposits, but I was wrong.