Complaint #9 BigClash Casino

Legitimate winnings withheld and VIP status downgraded

By nikolaos z.

6 days ago

I am filing an official complaint against BigClash Casino (operated by Nova Forge Ltd) for unfair delay tactics and refusal to pay out my legitimate winnings.

I registered through an affiliate link, deposited a total of 1,560€, played legally without any active bonuses, and managed to accumulate a total balance of 13,600.04€.

Currently, I have 3 pending withdrawals of 800€ each (total 2,400€) stuck 'Under Review' since June 23rd (12 working days ago). To avoid making the payment, the casino intentionally downgraded my VIP level to Level 2 yesterday, and my personal VIP Manager messaged me via WhatsApp, stating he no longer has access to my account, throwing me to the standard chat queue.

Moreover, my account dashboard explicitly states that my account requires no further verification ("Your account does not require verification"), proving that the casino has no legal ground to withhold my funds.

This is a clear case of bad faith, artificial delay, and psychological coercion to force me to reverse my withdrawals and lose my funds. I demand the immediate approval of all my 2,400€ pending withdrawals and the safety of my remaining 11,200.04€ balance. I have all account screenshots available.

Disputed Casino BigClash Casino

Reason Delayed payment

Amount €13600

Discussion

75 hours left for aigeiros1978 to respond.

BigClash Casino

• Representative

20 hours ago

Dear aigeiros1978,

We kindly inform you that we are in contact with our payments team in order to receive your withdrawals without any delays.

Thank you for your understanding.

Best regards,
BigClash Team

aigeiros1978

• Greece

3 days ago

I have just submitted my first new withdrawal request of 500€, leaving my remaining balance at exactly 10,700.04€. My withdrawal requests and these unacceptable delays started way back on June 22nd. I have endured an enormous and unfair waiting period just to get a mere 3,000€ approved from my total winnings. This prolonged delay has proven to be entirely intentional and artificial on the casino's part, as there is absolutely no justification for it. My account is 100% fully verified and legitimate, and my winnings are completely genuine.

The casino's only public excuse was that they were searching for my email. This is a complete lie, as they used this exact email to contact me directly on Saturday to inform me that the three pending withdrawals I had active for 10 days were suddenly approved. This entire situation has exhausted me completely without any legitimate reason. I will not tolerate any more excuses or delays. I demand the immediate processing of my withdrawals.

Since the casino refuses to execute a bulk manual transfer of the entire remaining amount at once—even though they fully possess the technical capacity to do so—I strictly demand the immediate, daily credit of my funds using the maximum allowed limits so I can finally clear this matter. I will be updating this complaint thread every 2 to 3 withdrawals with the exact amounts credited to my bank account. I request that the AskGamblers team keeps this complaint open and active all these days to monitor the flow. I officially declare that only when 100% of my hard-earned, legitimate winnings are fully credited to my account, I will responsibly close this complaint as 'Resolved', without being forced to take further legal steps and submit my file to the Anjouan Gaming Board.

aigeiros1978

• Greece

3 days ago

I do not accept the casino's excuses regarding their "automated system" blocking a manual override. All established casino operators have the technical capacity to execute direct manual transfers to resolve legitimate VIP complaints.

However, since they publicly commit before the AskGamblers team to approve my remaining 11,200.04€ without any further delays, I will proceed to submit my next maximum withdrawal requests inside the casino immediately.

I strictly request that the AskGamblers management KEEPS THIS COMPLAINT LIVE AND ACTIVE. Do not close or resolve this case. The casino must be monitored daily to ensure they process the maximum allowed limits every single day without a single hour of delay. If they stall even for one day, I request that this case is immediately closed as 'Unresolved' so I can proceed with my file to the Anjouan Gaming Board.

BigClash Casino

• Representative

3 days ago

Dear aigeiros1978,

Thank you for your patience.

We kindly inform you that your withdrawals have been completed succesfully.

Excuse us for the inconvenience caused from this delay.

Moreover, we would like to inform you that your account level is determined automatically by our system based on your gaming activity over the past 90 days.

This includes a combination of factors such as:

-the ratio between your deposits and withdrawals or any bonuses you may have received during this time.

Please note that since the account level is automatically calculated by our system, we’re unable to manually adjust or influence it in any way.

You may kindly proceed with rest of withdrawal requests and we will monitor with our payments team in order to not occur any further delays.

Thank you for your cooperation.

Best regards,
BigClash Team

BigClash Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $1,166

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

BigClash Casino Complaints

See all complaints for this casino

BigClasn Casino - Delayed manual withdrawal 500 NZD

I am seeking AskGamblers’ assistance regarding a delayed manual withdrawal from BigClash.

On 28 June 2026, I submitted a request to withdraw NZD $500. I requested a manual bank transfer from the outset because I had previously experienced issues with the withdrawal form used by BigClash’s related casinos, which was not compatible with New Zealand bank account formatting.

Throughout this process, I have fully cooperated with every request made by the casino. I provided my complete ASB Bank account details, including my SWIFT/BIC code, and when the Finance Department requested additional banking information on 3 July 2026, I supplied it immediately.

Since then, customer support has repeatedly told me that my request was forwarded to Finance, my details were received, the case was escalated, and reminders were sent. However, I still have no confirmation that the withdrawal has been initiated, and the NZD $500 remains in my casino account.

I also received conflicting information about withdrawal methods. I was told that depositing with Skrill would allow me to withdraw via Skrill, but after depositing, I was informed that Skrill withdrawals were not actually available to me, leaving manual bank transfer as my only option.

On 10 July 2026, after waiting 13 days, I contacted live chat again. The agent confirmed that my withdrawal was still processing, checked with the back office, and said Finance would only advise me once the request had been reviewed. No timeframe was provided, and the agent acknowledged that the 13-day wait was “too long and it was annoying.”

I have cooperated fully and provided everything requested, but I still have no clear explanation for the delay or any indication of when my withdrawal will be processed.

I would appreciate AskGamblers’ assistance in confirming the status of my withdrawal and helping facilitate the prompt processing of my NZD $500 manual bank transfer.

Thank you for your assistance.

Resolved

$500

Withdraw delayed at BigClash

Dear Askgamblers,

Please help me with the delay. I registered on BigClash, first I used the bonus on the 1st deposit for sports betting, I lost, so I used the Casino bonus. I spun 50x everything according to the rules and converted the bonus into real funds.
On 24.04. I requested the 1st withdraw because the limit is €500, I have 3 withdraws of €500 each. I was not offered verification at all and the account says that it is not required. I have a screenshot before the deposit where they confirm that everything is fine with the account and that I can deposit, I also have a screenshot of the conversation from 29.04. where they confirm that the withdraw is in the final process. I sent an email to [email protected] but I did not receive any response.
I hope you can help me because this is an obvious delay, according to their rules it says 3 business days.
Thank you

Resolved

€1,500

Delayed withdrawal BigClash

I am waiting on a withdrawal from BigClash Casino. I submitted the withdrawal Sunday evening. According to their terms, it takes up to their business days to process. It is still not approved - this is the fourth business day.

It says in my account that verification is not needed at the time.

I was hoping that withdrawals would run as smoothly as deposits, but I was wrong.

Resolved

kr2,000

Delayed payments bigclash casino

Big Clash casino is operating a deliberately restrictive and deceptive withdrawal system.

After depositing and playing fairly, I discovered hidden withdrawal rules that were not clearly disclosed at registration:
- Maximum withdrawal of $800 per day
- Withdrawals processed only once every 3 days

These rules alone are highly questionable and border on deceptive practice.
However, even these limits are not being respected.

I submitted 3 withdrawal requests on December 21/22/24, 2025.
As of today, the withdrawals still marked as “Pending” with no payment made.

Customer support provides only generic responses and no clear explanation.
This indicates non-paying casino behavior rather than a temporary delay.

I believe Big Clash is intentionally delaying withdrawals to prevent players from accessing their funds.
I request AskGamblers’ assistance in resolving this non-payment issue and warning other players.

Evidence:
- Withdrawal request screenshots
- Apology Email screenshot from Bigclash

Unresolved

$2,400