Complaint #6 BigClash Casino

Withdraw delayed at BigClash

By MatejOs

4 weeks ago

Dear Askgamblers,

Please help me with the delay. I registered on BigClash, first I used the bonus on the 1st deposit for sports betting, I lost, so I used the Casino bonus. I spun 50x everything according to the rules and converted the bonus into real funds.
On 24.04. I requested the 1st withdraw because the limit is €500, I have 3 withdraws of €500 each. I was not offered verification at all and the account says that it is not required. I have a screenshot before the deposit where they confirm that everything is fine with the account and that I can deposit, I also have a screenshot of the conversation from 29.04. where they confirm that the withdraw is in the final process. I sent an email to complaint@bigclash.com but I did not receive any response.
I hope you can help me because this is an obvious delay, according to their rules it says 3 business days.
Thank you

Disputed Casino BigClash Casino

Reason Delayed payment

Amount €1500

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

MatejOs

3 weeks ago

Dear All,

Everything is completed, thanks.

Matej

MatejOs

3 weeks ago

Dear BigClash,

Thanks for your reply, feel free to contact me and I will send you everything you need. I just ask that we get it all done and that I can continue to enjoy gambling. 20 days is too long to wait for a withdraw and it keeps bothering me and taking up my time.

Thanks
Matej

BigClash Casino

• Representative

3 weeks ago

Dear Player,

We would like to inform you that the relevant department is currently reviewing your case regarding the required verification.
Rest assured that we will notify you promptly once there is an update.

Kind regards,
BigClash Casino Team

BigClash Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $1,459

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

BigClash Casino Complaints

See all complaints for this casino

Delayed withdrawal BigClash

I am waiting on a withdrawal from BigClash Casino. I submitted the withdrawal Sunday evening. According to their terms, it takes up to their business days to process. It is still not approved - this is the fourth business day.

It says in my account that verification is not needed at the time.

I was hoping that withdrawals would run as smoothly as deposits, but I was wrong.

Resolved

kr2,000

Delayed payments bigclash casino

Big Clash casino is operating a deliberately restrictive and deceptive withdrawal system.

After depositing and playing fairly, I discovered hidden withdrawal rules that were not clearly disclosed at registration:
- Maximum withdrawal of $800 per day
- Withdrawals processed only once every 3 days

These rules alone are highly questionable and border on deceptive practice.
However, even these limits are not being respected.

I submitted 3 withdrawal requests on December 21/22/24, 2025.
As of today, the withdrawals still marked as “Pending” with no payment made.

Customer support provides only generic responses and no clear explanation.
This indicates non-paying casino behavior rather than a temporary delay.

I believe Big Clash is intentionally delaying withdrawals to prevent players from accessing their funds.
I request AskGamblers’ assistance in resolving this non-payment issue and warning other players.

Evidence:
- Withdrawal request screenshots
- Apology Email screenshot from Bigclash

Unresolved

$2,400