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Blacklisted

BiamoBet Casino is a brand operated under the Biamobet Partners Casino Affiliates, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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BiamoBet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 23 reviews
7.3/10
23 reviews
Complaint Response 6 complaints
2 days avg. 6 complaints
What we like
  • 24/7 live chat
  • Plenty of payment methods
  • Mobile friendly games
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BiamoBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.biamo.bet/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Spanish, Italian, Russian, Ukrainian, Finnish, Norwegian, Polish, Thai, Turkish, Hindi, Portuguese, French, Czech, Danish, Japanese, Arabic
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

BiamoBet Casino is an online casino that is home to a large portion of the industry's well-known providers. These include the likes of Microgaming, Play’n GO, Relax Gaming, Nolimit City, NetEnt and Big Time Gaming to name a few. 

The site supports several different languages, and it can be opened through most web and mobile devices. Players can also feel secure as the casino is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here due to different online gambling laws. We have listed the full set of restricted countries and territories under the corresponding tab. Players can also check with support if they are unsure.

Mobile Gaming

Players who prefer gaming on the go can log in or register through the BiamoBet mobile casino. This is simply a mobile version of their site and no app is required.

Players can use their mobile browsers to gain access to thousands of games, just like the web version.

Security and Fairness

The casino takes reasonable steps to protect their player's private information. It is stored on secure servers and 256-bit encryption methods are used for safe transmitting of data over the internet. 

In regards to fairness, there are no issues. The casino uses a random number generator to determine the results of their games. This means they will always be fair, random, and unbiased.

StallCation

Complaints

Read the complaints other players have left for BiamoBet Casino. Learn more about complaints.

Show all complaints
BiamoBet Casino - No response about verification documents and disabled contact and upload methods
Dear AskGamblers!

After registering, depositing, and playing on the site for a while, I managed to turn my 440 eur (total) deposit into 1806.86 euros, what I would like to withdraw, but can not.

The casino keeps asking me for new documents, but they won't contact me about it, every day I have to write for their chat agent to give me an update about my verification process, where they always tell me, that there is a new document requested. I have provided the documents both on chat and their internal document uploading interface. Today, they disabled my ability to get in touch through chat, and I can not upload through their internal interface.

The following documents were provided so far in the past 1-2 weeks:

- ID front and back
- bank statement
- screenshot about my Skrill account
- Selfie with my ID
- Selfie with my ID and the website in background
- Selfie with my ID and the website (profile dashboard) in background

As there were no complaints about the pictures, I am reasonably considering them accepted, but there is another one requested as of now:
- Photocopy (scanned version) of my ID in .PDF format, as requested by the chat agent.

I can not understand why it is needed, when I already uploaded the photographed version of it and the selfie versions as well. After asking them where is this exactly located in their terms and conditions, the chat gave me the following response:

"To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement"

Upon asking for what does that mean, how does that explicitly say that I need to take a picture AND scan the ID, I got the following response, and the chat was closed down upon me:

"Unfortunately, if we do not receive the scan of your ID in good quality we are legally not in a position to process your KYC. We encourage you to provide it enabling faster application processing times." - After this response, my chat was closed, I could not even reply, and after refreshing the page, the chat option is not appearing, I can no longer access the chat support. When I tried to upload the documents through their internal interface, I got the error message, "You cannot upload more documents of this type". I am trying to upload the document in a .pdf format, which was requested by the chat agent!

Their terms and conditions say the following as of 2022, May 25th:
"To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)"

As you can see, I have already provided all the documents needed to make a full verification according to their terms and conditions, uploaded even more documents that are NOT explicitly stated by their terms and conditions, and I am perfectly willing to do a Skype, or phone verification even, to verify that it is me playing.

But I can not go any further because my chat and upload options were disabled from now on, leaving me in a hopeless situation. I have sent an email with the attached photocopy document which was accepted in other legal matters before, but have not received any significant response yet at the time of this email.


To make sure the casino will not change any T&C because of my complaint, I have saved it in a .txt file and uploaded it as an attachment.

Thank you very much for helping me in this case!
staus Resolved
€1806.86
BiamoBet Casino - Account blocked and 4500 EUR in winnings seized
Dealing with BiamoBet has got to be the worst experience I've had with a casino. Unfortunately, this was the casino where I managed to get my biggest win to date.

Here is the step by step process of how they blocked my account to seize my winnings (4500€ was on my account at the time of the block):
1. Signed up and played at their casino. In hindsight should have fully verified my account before I started playing, but I'm not sure that it would have made a difference.
2. Made my first small withdrawal (100€) to my bank account. I was asked to provide a verification document and I verified my national ID and successfully withdrew the money.
3. Continued playing and won close to 5500€ in Razor Shark with a 1€ bet. Shortly after made a withdrawal to the same bank account as I did before (in the sum of 6300€).
4. Was asked to provide extra verification (selfie with ID), which I did.
5. Nearly 2 weeks passed. I contacted their support and they replied that verifying can take up to 14 working days.
6. The withdrawal was cancelled and they claimed that the selfie with ID was edited/photoshopped (which it clearly was not). Sent them 2 additional ID selfies, both taken with my phone, no editing.
7. Meanwhile I could not make the withdrawal in the same amount anymore as they decided to lower their limit for that method to 1500€ per week (coincidental?).
8. Days passed again and my selfies were once again rejected. Support answered in broken English and they weren't at all specific as to what was wrong with them. Finally they managed to communicate to me that the original national ID photos (the ones that were verified before) were edited (which they were, I cropped them in Adobe Fireworks). Fair enough, sent them new photos of the same national ID front and back (again taken with my phone, no editing).
9. I lost some of my winnings and I was down to 4500€ when I decided to stop and not play until I manage to withdraw my full balance. Asked support to set a loss limit on my account, which they did not even reply to (their responsible gambling section states, that setting a loss limit is possible).
10. They asked for additional documents (bank card front and back, address verification). Uploaded the necessary documents to my account. Also they added Skrill as a deposit/withdrawal method during this and I now decided to withdraw to Skrill so I made a small deposit and added a screenshot of my account to verify that method as well. I then made a 1500€ withdrawal to Skrill (maximum amount).
11. After all this received an e-mail stating, that my account is blocked. They pointed to terms 6.5 and 13.8 which are basically about documents being edited/photoshopped, which none of my documents were. Blocking my account makes no sense anyway because I'm not able to provide them new verification information or contact them. Not giving a specific reason as to what they think is edited or Photoshopped or even which document they are talking about is beyond me.
12. Can't log into my account anymore and access my funds. Replied to the e-mail with all the documents required for verification again, no answer.

Stalling larger withdrawals for extra verification is more or less understandable but blocking my account and not replying sends a clear message of the real motive behind this - to seize/steal my winnings.

I have verified my account with the same documents/photos in countless other casinos.

I was and still am completely open to cooperate and get my account verified because I want to withdraw my winnings but the actions of BiamoBet do not give me much hope.

I can share privately the exchanged e-mails or other information if needed.
staus Rejected
€14000

Complaint Statistics

Resolved 3
Avg. Amount $ 6,222
Avg. Complaint Duration 23 days
Avg. Response Time 2 days

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Player rating
7.3/10 23 reviews

Top reviews from our players

I did like the games they have but no point playing if they don’t pay out and treat their loyal players so badly I joined this casino in 2023 I was a good customer

They don’t pay out I’ve waited 5 weeks still nothing !!! Lie lies and more lies and they have a fake license! I have so many screenshots of all the lies and promises but nothing, they even sent me a receipt saying my funds were paid out but that was 9 days ago and still nothing received! They have treated me really badly here and I’ve deposited a lot

Yo, I tried out biamo.bet casino and it was alright. They got some good games like slots and card games. Plus, they let you put in and take out money real quick with different payment options.

But they got some downsides too. The customer service is pretty slow, you gotta wait a while for them to get back to you, even tho they was really nice and helpful. And they don't have a mobile app, so playing on your phone can be kinda annoying.

Overall, it's a decent place to play but they could use some improvements.

Thank you for your honest review of biamo.bet casino. We're glad to hear that you enjoyed playing our games and found our payment options convenient. We apologize for any delays in our customer service response time, and we are continuously working to improve our communication with our players. As for the mobile app, we currently have one for androids, you may find more information here: https://www.biamo.bet/en/app . Thank you again for your feedback, and we hope to see you back at our casino soon.

user avatar

Good afternoon
A wide range of different games, live games and casinos work quickly.
There is a game Aviator, I think that this is the best game.
You can bet on sports, a lot of sports and leagues.
You can bet on esports.

I did not like the withdrawal limits, as I understand it, these are standard limits that can be discussed depending on the choice of deposit method. Ask support first!

Dear Bert323, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Our team is working hard 24/7 to become better and better. Come back and see us soon. Cheers!

user avatar

Very nice and responsive site. You did a good job on the hardware of the site, everything loads quickly and smoothly.
I tried to make a deposit and having tried different games. I can say that the number of providers and the games themselves pleases.
In general, everything works, I made a request for withdrawal of funds, as a result, they paid me through AstroPay.

Dear Independent, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

user avatar

Looks, good, many providers, and several tricky bonuses but always something wrong at the end! I had deposited there couple of times but never managed to finish the tricky wagering system!

I just now went to deposit here for promo offer but before deposit, I always follow AskGamblers' forum instructions. When I saw this casino has been TERMINATED from AG, then I changed my mind and left them forever. Goodbye Biamobet casino.

Dear Reme, We are so sorry that you didn't like our bonuses and services. All information about bonuses states directly in the bonus terms&conditions. As each bonus in every casino, it has some wagering requirements and there could be some max wins. If you feel that you need some help, you always may contact our customer support team which is available for you 24/7!

user avatar

Good interface with great number of games. Lots of available payment methods and popular game providers. Mobile friendly interface and ability to deposit with crypto.

I subscribed 200% bonus with wager requirements x40 for bonus sum, but when I made my first deposit (about 11EUR) I saw that casino changed my bonus to another 150% with wager x40 for bonus and deposit sum and max withdrawal x10 from bonus amount. It is even not possible to choose this bonus for the first deposit on the registration step. Support team was answering some stupid things, that I have chosen it, or came from wrong link. Anyway they haven’t helped me at all and gave wrong bonus to me. That’s disappointing.

Thank you for your feedback! Unfortunately, the information you provided about the bonus switch is false and has nothing to do with the actual bonus activation situation. A Streamer bonus of 150% can only be activated manually by the player in his dashboard

user avatar

I think the casino can be better by adding more games in their set of categories at this point. I have seen how the site has grown over the years so their games are starting to get old as well.
Maybe they could add a few more new ones that would be a big hit among many punters since a lot of players today are looking for the ones that are new to the eyes. That makes it easy for a lot of people to try this site. Another point for improvement may be their speed.
The site is arguably slow and I am having a very tough time trying to use it within less than an hour they should try to improve their server at this point.

Thank you for your feedback! The list of games will definitely be expanded in the future, and performance and loading speed issues are being addressed by our experts at the moment.

user avatar

I love the selection of available providers for slotgames. Top overview and easy to handle for searching and creating lists of slotgames, with simply filters for providers and categories. Great Support cause 24/7h a day! Nice Promotions and Bonuses! The site works very quickly even when logging in from my computer. There were no lags and a quite good, performant gameplay at any daytime possible for me :) Sports betting looks really interesting to me. I can find many preferred payment methods.

My KYC process wasn't very quick (7 days for every check from my uploads). But Live-Chat was helping me all the time, to give me a pre checkup for my uploads.

Thank you for your feedback! Regarding the verification process you mentioned. Our staff tries to do it as quickly as possible, but it is important for us to have guarantees that the player who comes to our platform is as honest as possible with us and we could ensure that he is comfortable for the duration of his stay on our site.

user avatar

Lots of good games. Simple and clear site. Easy to navigate. But then they completely rip you off. I mean if someone wins from your site just pay the player.

Hides the info button in bonus almost completely and doesn't tell the customer in the bonus terms and conditions that there is maximum win from the welcome bonus 600e. I just had 3300e in my balance and lost it like that after the bonus was wagered.

Hello, thank you for your feedback! We will definitely take your negative experience of finding information about our bonuses into account and try to improve it.

user avatar

Very quick KYC process. Very very quick withdrawal process. The whole process was done within a couple of hours. Pleasant and easy to communicate with support. Good casino with nice bonuses for beginners. They have a large catalog of games and so far I have found everything I was looking for in it. To deposit your account is also not a problem, a lot of payment systems are supported.

I´d like to get more often some new bonus offers, for example, free spins for a deposit or so on, I really don´t have so much negative to say about the casino.

Thank you for your feedback! Please note that we have a second deposit bonus available, offering freespins. Please contact us if you have any questions on the use and availability of the bonus offers, we will do our best to help you.

user avatar

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