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Blacklisted

BiamoBet Casino is a brand operated under the Biamobet Partners Casino Affiliates, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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BiamoBet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 23 reviews
7.3/10
23 reviews
Complaint Response 6 complaints
2 days avg. 6 complaints
What we like
  • 24/7 live chat
  • Plenty of payment methods
  • Mobile friendly games
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BiamoBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.biamo.bet/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Spanish, Italian, Russian, Ukrainian, Finnish, Norwegian, Polish, Thai, Turkish, Hindi, Portuguese, French, Czech, Danish, Japanese, Arabic
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

BiamoBet Casino is an online casino that is home to a large portion of the industry's well-known providers. These include the likes of Microgaming, Play’n GO, Relax Gaming, Nolimit City, NetEnt and Big Time Gaming to name a few. 

The site supports several different languages, and it can be opened through most web and mobile devices. Players can also feel secure as the casino is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here due to different online gambling laws. We have listed the full set of restricted countries and territories under the corresponding tab. Players can also check with support if they are unsure.

Mobile Gaming

Players who prefer gaming on the go can log in or register through the BiamoBet mobile casino. This is simply a mobile version of their site and no app is required.

Players can use their mobile browsers to gain access to thousands of games, just like the web version.

Security and Fairness

The casino takes reasonable steps to protect their player's private information. It is stored on secure servers and 256-bit encryption methods are used for safe transmitting of data over the internet. 

In regards to fairness, there are no issues. The casino uses a random number generator to determine the results of their games. This means they will always be fair, random, and unbiased.

StallCation

Complaints

Read the complaints other players have left for BiamoBet Casino. Learn more about complaints.

Show all complaints
BiamoBet Casino - No response about verification documents and disabled contact and upload methods
Dear AskGamblers!

After registering, depositing, and playing on the site for a while, I managed to turn my 440 eur (total) deposit into 1806.86 euros, what I would like to withdraw, but can not.

The casino keeps asking me for new documents, but they won't contact me about it, every day I have to write for their chat agent to give me an update about my verification process, where they always tell me, that there is a new document requested. I have provided the documents both on chat and their internal document uploading interface. Today, they disabled my ability to get in touch through chat, and I can not upload through their internal interface.

The following documents were provided so far in the past 1-2 weeks:

- ID front and back
- bank statement
- screenshot about my Skrill account
- Selfie with my ID
- Selfie with my ID and the website in background
- Selfie with my ID and the website (profile dashboard) in background

As there were no complaints about the pictures, I am reasonably considering them accepted, but there is another one requested as of now:
- Photocopy (scanned version) of my ID in .PDF format, as requested by the chat agent.

I can not understand why it is needed, when I already uploaded the photographed version of it and the selfie versions as well. After asking them where is this exactly located in their terms and conditions, the chat gave me the following response:

"To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement"

Upon asking for what does that mean, how does that explicitly say that I need to take a picture AND scan the ID, I got the following response, and the chat was closed down upon me:

"Unfortunately, if we do not receive the scan of your ID in good quality we are legally not in a position to process your KYC. We encourage you to provide it enabling faster application processing times." - After this response, my chat was closed, I could not even reply, and after refreshing the page, the chat option is not appearing, I can no longer access the chat support. When I tried to upload the documents through their internal interface, I got the error message, "You cannot upload more documents of this type". I am trying to upload the document in a .pdf format, which was requested by the chat agent!

Their terms and conditions say the following as of 2022, May 25th:
"To verify your age we will accept one of the following documents:
• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
• Signed Credit Agreement
• Utility Bill (less than 6 months old)
• Bank Statement (less than 6 months old)"

As you can see, I have already provided all the documents needed to make a full verification according to their terms and conditions, uploaded even more documents that are NOT explicitly stated by their terms and conditions, and I am perfectly willing to do a Skype, or phone verification even, to verify that it is me playing.

But I can not go any further because my chat and upload options were disabled from now on, leaving me in a hopeless situation. I have sent an email with the attached photocopy document which was accepted in other legal matters before, but have not received any significant response yet at the time of this email.


To make sure the casino will not change any T&C because of my complaint, I have saved it in a .txt file and uploaded it as an attachment.

Thank you very much for helping me in this case!
staus Resolved
€1806.86
BiamoBet Casino - Account blocked and 4500 EUR in winnings seized
Dealing with BiamoBet has got to be the worst experience I've had with a casino. Unfortunately, this was the casino where I managed to get my biggest win to date.

Here is the step by step process of how they blocked my account to seize my winnings (4500€ was on my account at the time of the block):
1. Signed up and played at their casino. In hindsight should have fully verified my account before I started playing, but I'm not sure that it would have made a difference.
2. Made my first small withdrawal (100€) to my bank account. I was asked to provide a verification document and I verified my national ID and successfully withdrew the money.
3. Continued playing and won close to 5500€ in Razor Shark with a 1€ bet. Shortly after made a withdrawal to the same bank account as I did before (in the sum of 6300€).
4. Was asked to provide extra verification (selfie with ID), which I did.
5. Nearly 2 weeks passed. I contacted their support and they replied that verifying can take up to 14 working days.
6. The withdrawal was cancelled and they claimed that the selfie with ID was edited/photoshopped (which it clearly was not). Sent them 2 additional ID selfies, both taken with my phone, no editing.
7. Meanwhile I could not make the withdrawal in the same amount anymore as they decided to lower their limit for that method to 1500€ per week (coincidental?).
8. Days passed again and my selfies were once again rejected. Support answered in broken English and they weren't at all specific as to what was wrong with them. Finally they managed to communicate to me that the original national ID photos (the ones that were verified before) were edited (which they were, I cropped them in Adobe Fireworks). Fair enough, sent them new photos of the same national ID front and back (again taken with my phone, no editing).
9. I lost some of my winnings and I was down to 4500€ when I decided to stop and not play until I manage to withdraw my full balance. Asked support to set a loss limit on my account, which they did not even reply to (their responsible gambling section states, that setting a loss limit is possible).
10. They asked for additional documents (bank card front and back, address verification). Uploaded the necessary documents to my account. Also they added Skrill as a deposit/withdrawal method during this and I now decided to withdraw to Skrill so I made a small deposit and added a screenshot of my account to verify that method as well. I then made a 1500€ withdrawal to Skrill (maximum amount).
11. After all this received an e-mail stating, that my account is blocked. They pointed to terms 6.5 and 13.8 which are basically about documents being edited/photoshopped, which none of my documents were. Blocking my account makes no sense anyway because I'm not able to provide them new verification information or contact them. Not giving a specific reason as to what they think is edited or Photoshopped or even which document they are talking about is beyond me.
12. Can't log into my account anymore and access my funds. Replied to the e-mail with all the documents required for verification again, no answer.

Stalling larger withdrawals for extra verification is more or less understandable but blocking my account and not replying sends a clear message of the real motive behind this - to seize/steal my winnings.

I have verified my account with the same documents/photos in countless other casinos.

I was and still am completely open to cooperate and get my account verified because I want to withdraw my winnings but the actions of BiamoBet do not give me much hope.

I can share privately the exchanged e-mails or other information if needed.
staus Rejected
€14000

Complaint Statistics

Resolved 3
Avg. Amount $ 6,222
Avg. Complaint Duration 23 days
Avg. Response Time 2 days

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Player rating
7.3/10 23 reviews

Top reviews from our players

I created an account at this casino last weekend. Large selection of game providers and payment methods in my country. Several different welcome bonuses for new players. I chose 200% for cryptocurrency replenishment. I successfully played the wager (this is already a great success!) And the next day I received a payout (this is the greatest success). Tomorrow I will make another deposit and try live dealer games

Sometimes I bet on esports. Unfortunately, at the moment this casino has a small selection of esports events. I would also be glad to see more leaderboards and various tournaments with cash prizes in this project

Thank you for your feedback! We will do our best to continue to enjoy you with our casino. We have active Tournaments, please visit Tournament section in the main menu.

user avatar

Great new casino. They accept deposits through cryptocurrency, which is a huge plus for me. Excellent selection of games and providers. Deposit Great new casino. They accept deposits through cryptocurrency, which is a huge plus for me. Excellent selection of games and providers. The deposit was credited quickly, It was a pleasure to play

So longI haven't played much yet, only two deposits have been made, there have been wins, but I didn't stop on time. I'll try my luck next time. When entering slots in the mobile version, you must constantly swipe the "curtain" left and right. When you click the "do not show again" checkbox, it still shows. Not critical, takes 1 second of time, but still.

Thank you for your feedback! We will try to look into the problem you described in the mobile version of the website and fix it!

user avatar

Biamo is a casino that has sports betting and slots which makes it interesting. As for the money part, I never had problems with deposits and withdrawals until today it always works well and has a lot of different deposit and withdrawal options. They have a good bonus. It is a varied casino with many providers and sports betting has many modalities.

As of today I have nothing negative to say about Biamobet Casino. The only negative part that I saw, but that also exists in other sportsbooks, is the part of sports betting, if you want to sell the bet the "cashout" is very little.

Thank you for your feedback! We will do our best to make you feel comfortable playing on our website.

user avatar

I really enjoy the experience biamo offers, especially the attention and help I have personally received from their support. They have helped me everytime to resolve my issues with deposits and this makes me want to continue using their casino over any other.

I would love to see biamo bonuses be more creative as I believe it would help drive a bigger adoption and retention capability to its user base. This is one of the things that makes me want to rethink if I should look for other casinos over biamo. TLDR. Would love to see more varied bonuses and more uses for the hard earned coins you get while gambling.

Thank you for your feedback and your trust in our casino! We hope to continue to delight you with our games

user avatar
Inactive user
8/10

I liked the casino. Many different providers. The rtp of slots is good for me. I won ~1000 dollars and it was quickly withdrawn to bitcoin. There is an online chat that is always in touch.

Thank you for your feedback! We will continue to strive to provide quality service!

user avatar

It's an awesome casino, I love slot machines and there I can play lots of them from the best providers.. also amazing support.. it was worth giving it a try, it´s my number one casino right now!!

Thank you for your feedback! We will do our best to continue to enjoy you with our casino.

user avatar

Really good online casino
Many deposit payment methods , but i would like to deposit with paysafecard .
I would like to play merkur games, but it doesnt work

Thank you for your feedback! We will be sure to include more deposit methods on our website in the future. Please note, that we have quite a long list of alternatives for depositing, maybe some of the methods will interest you. We look forward to seeing you at our casino and have a nice gaming!

user avatar
Inactive user
7/10

They offer bonuses often as a bonus only player this keeps me playing for a long time. Plenty of deposit methods is available including crypto! Nearly every provider that I enjoy is free to play with bonus funds!

Thank you for your feedback! We will do our best to continue to delight you with our work.

user avatar

BiamoBet has been the real top standard for me! Way too many game choices here but the wagering minimum is low and very fitting to what I am aiming for. Bonuses are just alright, could still offer more though.

Thank you for your feedback! We will try to expand our bonus offer in the future!

user avatar

It is a casino that has slots and sports betting which makes it very interactive. It is a varied casino with many providers. No problems in deposits and withdrawals until today it always works well. The staff responds quickly and helps with what we need. The betting odds are quite high and are among the best on the market. I recommend this casino.

In the sports betting part, there could be more sports and modalities. It could also have more deposit methods as well as withdrawal methods. Otherwise nothing to add.

Thank you for your feedback! We are working on extending the functionality of Sportsbook and new deposit and withdrawal methods.

user avatar

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