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Betspino Casino

Item: Betspino Casino
Rating: 1
Author: Sharon D.

Player Rating 1 reviews

1/10

1 reviews

Complaint Response 3 complaints

5 days avg. 3 complaints

AskGamblers Quick Overview

Editor’s View

Betspino Casino has a great selection of games coupled with plenty of bonus options. They also have a bonus shop so you can reap the rewards, including a VIP Club. You can also complete missions, which is a great perk for becoming a member here.

Sharon D.

What we like

Home to world-renowned gaming providers
Live chat is available

What we don’t like

Slow withdrawals
Payment fees may apply

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Betspino Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://betspino.com/

Established

2023

Licences

Curacao Gaming Control Board

Company

Casbit Group N.V.

Affiliate Program

Big Betty Affiliates

Languages

English, Polish, French, German, Danish

Casino Type

Live Casino, Mobile, Instant Play

General Information about Betspino Casino

We have welcomed Betspino Casino to AskGamblers, home to a mix of casino games and slots. Our reviews can help you choose a reliable casino, so we’ve detailed everything we know about the casino below. You can also check if there are any real casino reviews from AskGamblers players and write your own.

The casino supports multiple languages, and we have listed them above. If you are playing from a laptop or computer, you can install the casino on your desktop. If you prefer mobile casino sites, the casino is available across most mobile devices, including the latest smartphones and tablets.

Deposit Methods

MasterCard, Volt, Bank Wire Transfer, Revolut, Visa, N26, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Cardano, Ripple, TRON

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, TRON, Ripple, Cardano, Dogecoin

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per week, EUR 20,000 per month

Currencies

Euros, Brazilian reals, Mexican pesos, South Korean won, Singapore dollars, New Zealand dollars, Australian dollars, Polish zlotys, Japanese yen, Czech Republic korunas, Danish krone, Canadian dollars, Norwegian kroner, Hungarian forints, Bitcoin, Bitcoin Cash, Tether, Ethereum, Litecoin, TRON, Dogecoin, ADA, Ripple

Pending Time

0-48 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 1-5 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Betspino Casino

The casino supports a variety of payment methods and it’s also a cryptocurrency casino. You’ll see which methods are supported in your country once you open the cashier to make a payment.

The minimum deposit is currently €20, but additional fees may be applied to certain types of payment options and countries. You’ll see any fees listed in the cashier. You can make 10 deposits per day and 40 deposits per month.

The minimum withdrawal amount is €40, and you will be required to complete the KYC verification process. The maximum you can withdraw for non-jackpot winnings is capped at €20,000 per month, split over €5,000 per day or €10,000 per week. Your withdrawal limits may increase depending on your VIP level.

The casino aims to process withdrawals within two business days. Before you can make a withdrawal, all deposits must be wagered at least 1x. If you have accepted casino bonuses, you’ll need to fulfill any additional wagering requirements.

Game Providers

Pragmatic Play, Evolution Gaming, Wazdan, Play'n GO, Hacksaw Gaming, BGaming, NetEnt, Nolimit City, Spinomenal, Yggdrasil Gaming, Relax Gaming, Spribe, Thunderkick, 1spin4win, Playson, Novomatic, Booming Games, BF Games, Red Tiger Gaming, GameBeat, Evoplay, SmartSoft Gaming, Quickspin, Betsolutions, Aviatrix, Avatar UX, 3 Oaks Gaming, Pocket Games Soft, Endorphina, Mancala Gaming, Onlyplay, Belatra, Big Time Gaming, Blueprint Gaming, Darwin Gaming, Elk Studios, Fantasma Games, Fugaso, Gaming Corps, Golden Hero Games, Habanero, Igrosoft, Jili Games, KA Gaming, Kiron Interactive, Leander Games, Leap, Mascot Gaming, Mr. Slotty, NetGame, Nucleus Gaming, Platipus Gaming, Playtech, Swintt, Tom Horn Gaming, TrueLab Games

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at Betspino Casino

Enter the casino lobby to access the full collection of games, which includes the latest online slots. The casino is home to a catalogue of gaming providers, including some of the biggest names in the industry. You can list the gaming providers to see which ones are supported in your country.

You’ll see lots of useful menus so that you can jump from game to game without the stress. You’ll also see a search engine. You can use this to go directly to your favourite games. There are thousands of slots, jackpot slots and bonus buy titles.

If you want to chance your luck at table games, there are versions of Blackjack, Roulette, Poker and more. There’s also a small selection of instant win games if you want to try something different.

You can enter the live casino for a range of games from multiple live providers. Most of these games are open around the clock, allowing you to join other gaming enthusiasts in a fully interactive environment.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Betspino Casino’s Commitment to Responsible Gambling

The casino has responsible gambling measures in place to keep you away from gambling-related harm. If gambling is having a negative impact on your life, you can take a self-assessment test.

The casino supports self-exclusion, and you can email the casino to activate it.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Betspino Casino

If you have any questions or concerns, you can contact the casino using their support options. They have a live chat feature which is easily accessible and is currently available in 7 languages.

Initially, you will be met with a chatbot who can answer common questions, or you can speak with a human agent. Type your question to be transferred to an agent or press Connect to Operator from the on-screen options. The casino will prompt you to use the chatbot options before transferring you, but we found this step far more difficult than it should be. It meant that it took us quite a while to actually get connected to a human agent.

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Complaints

Read the complaints other players have left for Betspino Casino. Learn more about complaints.

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Submit complaint

Betspino Casino - Deposits not credited to Betspino account

Hello all,

On 22-08-2024 last Thursday I made a few deposits on Betspino with my creditcard 1x 50 euro and after that 1x100 euro and another 1x100 euro deposit, these deposits were made in the morning. A few hours later I wanted to do 1 more deposit of 100 euro.

I made the deposit everything went fine like before, the only problem now was that my account was not credited on Betspino with my 100 euro deposit. I took a look at my bank account, and the amount was deducted from my bank account. Ok that does happen, i thought it surely was a delay on Betspino side, so I waited a bit. After some time still no money. I got agitated and really wanted to play and thought it was just a delay of funds.

So I made another 100 euro deposit, no error screens, everything was successful like before. And yet again... funds were taken from my bank account but nothing on my Betspino account. I then contacted my VIP manager and told him what happened. He contacted the department in charge and they said they did not receive the funds from my side. I showed them a bank statement clearly showing the transactions, and i got told to wait because it could take some time ( this didnt happen to me with the first 2 deposits.. )

After waiting for hours, I wanted proof of my deposits being successful and made another deposit of 25 euro. Screenshotting all the pages I went through during my deposit, showing me the deposit was successful and everything was fine. Of course again nothing on my account and money out of my bank account, but now I could show them no error messages were shown and the deposit was successful, which you obviously don't get if your deposit fails.

Sent all the proof of my deposits to them. Again they told me to wait and nothing more.. The reserved amounts of my deposits were also claimed by the merchant my bank told me, so the money is definitely on their side now, no other option.

A day later, around 6 am in the morning, a transaction was made on my creditcard which I never authorised for an amount of 50 euro's by the same payment processor. They just took another 50 euros from me, without me even knowing or initiating a deposit or authorising this. I now blocked any payments to this payment processor being afraid they would take any more money from me without me knowing this.

I am now missing;

1x 100 euro deposit

1x 25 euro deposit

1x 50 euro which they charged me for on my card without my consent( how is this even possible? )

I would like my money refunded and sent back to me please.

Unresolved

€275

Betspino Casino - Refund agreement not received yet

Hello team AG,

I have signed a refund agreement of €6.652,50 on the 27th of May 2024. At the day of writing, it's 25th of August and i still have not received anything and all emails that i have sended are ignored for 13 weeks now. It's complete radio silence and i dont know what to do anymore. Tried everything, writing trustpilot reviews, emailing them, calling them, WhatsApp, Telegram but they ignored every form of communication. I signed the contract, did a extra KYC after i already did that when opening my account. It's insane.

This delayed payment caused me a lot of personal issues which have let to a depression. And i'm not hopefull that they will pay.

Unresolved

€6652.5

Betspino Casino - Missing deposit and Betspino do not take any responsibility

Three weeks ago, I deposited 200 euro to Betspino. The deposit was immediately deducted from my card/bank account, but never appeared in my versionen gambling account. For three weeks Betssons has said the deposit is pending, No need to worry, I will get my money back.

When contacting them again today, they say they have not received this payment and that the problem is on my side and that ai have to contact my bank. I have already been in contact with my bank -and they can just confirm the payment has been succesfully made (see attached).

If Betspino uses a payment provider that they in their turn dont receive the deposit from, that is their problem. I made the deposit on their casino web page, and the payment went through on my side but was never received by Betpino. They need to pay my 200 euro back to me.

Resolved

€200

Complaint Statistics

Resolved 1

Avg. Amount $ 2,651

Avg. Complaint Duration 5 days

Avg. Response Time 5 days

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Player rating

1/10 ● 1 review

Top reviews from our players

Criss1988

1 year ago

1/10

Do not deposit this casino, Scam
This casino doesn't want to pay out,
I had 85 euros of real money in my account I wanted to withdraw 50 euros to my visa card it said your balance is too low you can't withdraw, what a scam casino,
I swear this casino 100/100 Scam.
I'm a very honest person, please stay away from this casino, if I can I put 0 stars.

Dear Criss1988, We are very sorry to hear that you encountered issues with your withdrawal. If you are experiencing difficulties with withdrawing funds, we highly recommend reaching out to our 24/7 customer support team. Our specialists are always available and ready to assist you with any issues you may have. Once again, we apologize for any inconvenience this may have caused. Warm regards, Betspino Casino