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Bets.io Casino

Bets.io Casino

The casino is restricted in your country.

Our Rating CasinoRank
7.7/10
CasinoRank
Player Rating 294 reviews
9.3/10
294 reviews
Complaint Response 25 complaints
2 days avg. 25 complaints

AskGamblers Quick Overview

Editor’s View

Bets.io Casino is a crypto-based casino that offers access to the world’s most popular video slots and table games. There’s also a live casino lobby with a variety of choices. You can buy crypto through their website if you’ve never used crypto. Everything you need is in the side menu, while players can also find helpful links in the footer.

What we like
  • Fast withdrawals
  • No payment fees
  • No verification checks
What we don’t like
  • Poor responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bets.io Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bets.io/
Established
2021
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, French, German, Spanish, Japanese, Arabic, Turkish, Russian, Hindi, Portuguese, Chinese
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information about Bets.io Casino

Bets.io Casino has been at AskGamblers for some time now and has a high casino rating. Not only is the online casino rated highly by AskGamblers, but by our players too. You can read lots of genuine player reviews who have already tried and tested the casino, and our expert casino review is below.

If you enjoy casinos that accept crypto, you’ll be pleased to know that Bets.io is a crypto-exclusive casino, as no fiat options are available. But we’ll speak more about that below.

The casino is owned and operated by Bets Entertainments N.V. They are fully licensed and regulated by the Government of the Autonomous Island of Anjouan.

As well as being reviewed and rated at AskGamblers, the casino has received several industry accreditations and certifications. You can find more information regarding these at the foot of the casino.

StallCation

Complaints

Read the complaints other players have left for Bets.io Casino. Learn more about complaints.

Show all complaints
Gold Wheel stopped on 3 BTC Software manipulation proven by video 20 USDT credited instead VIP player
On May 26, 2026 , I spun the Gold Wheel promotion on Bets.io. The wheel clearly and visibly stopped on the 3 BTC prize (approximately 200,000 USD).
I have a full video recording (filename: Screenrecorder-2026-05-26) proving this beyond any doubt, as well as screenshots showing the wheel stopped on the 3 BTC sector with the arrow pointing directly at it, followed immediately by the system displaying a prize of only 20 USDT instead.

My VIP manager Andrew ([[email protected]](mailto:[email protected])) acknowledged receiving my video but claimed the wheel had not completed its animation. This is directly and visually contradicted by my video and screenshots, which clearly show the wheel fully stopped on 3 BTC.

I am a loyal daily VIP player with over 10,000 USD in deposits over the past year. Despite providing undeniable video proof of a clear software manipulation, Bets.io refuses to honor the legitimate winning and has provided no technical server-side evidence to support their claim.

Their responses have been contradictory and evasive — in one email mentioning withdrawal queues unrelated to this dispute, and in another claiming I would have received a notification if I had won, while my video clearly proves that the wheel stopped on 3 BTC.

I am requesting a full refund of all my deposits made on this casino platform. I have exhausted all direct communication channels with the operator without resolution.

Please find attached the email correspondence and screenshots. Unfortunately, the MP4 video file is too large to attach here, but I can send it directly to you via email if needed. The video is very clear and clearly shows the scam and the wheel stopping on 3 BTC.

Thank you in advance for your assistance, and I look forward to your response.

Kind regards,
Chart Pointer
68h left
€195,000
Unacceptable Delays During Withdrawal Process
Withdrawal Issues

I requested a withdrawal, and even after the 24‑hour timeframe, nothing was processed.
The withdrawal was rejected twice, each time with a different explanation:

- First, they claimed I hadn’t wagered an amount related to a previous deposit issue — even though my balance was already well above that amount.

- Then they rejected it again, saying there is a 2,000 USD daily withdrawal limit, something they never mentioned earlier.

Despite following all instructions correctly, my withdrawal is still pending, and no one can provide a clear timeframe. Access to the finance team is impossible.

Unresolved Deposit Problem (500+ USD Missing)

In early March, I accidentally deposited using the wrong network.
To return my own funds, Bets.io demanded a 150 EUR fee, which I paid on March 11.

Since then:
- The transaction is still pending
- No updates have been provided
- More than 500 USD of my money is still missing

This issue has been open for weeks with zero progress.
VIP Status With No Real Benefit

At some point they upgraded me to VIP, but nothing changed:
- No faster processing
- No priority support
- No access to finance
- No improvement in communication

The VIP label feels meaningless when the core issues remain unresolved.

Current Situation

At this moment, I am facing two major problems:
- My withdrawal has still not been processed
- My 500+ USD deposit (wrong network) is still unresolved, even after paying the required fee

Based on my experience so far, the platform’s handling of withdrawals, deposits, and communication is highly concerning.
Status unsolved Unresolved
$2,500
Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

Status solved Resolved
$10,000
Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,


I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.


After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.


Account Summary

Total Deposits: Over 8,500 USDT


Current Balance: 40,012 USDT

+

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)


Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.


2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.


3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.


Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.


Request for Resolution

I respectfully request the following:


Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.


Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.


Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.


Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.


Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.


I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.


Thank you for your attention and support.


I am happy to present any other documents if needed

Status rejected Rejected
$17,100

Bets.io Casino Complaint Stats

Resolved 21 / 22
Avg. Amount $9,055
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.3/10 294 reviews

Top reviews from our players

I like this casino, it had all games. Many deposit options and fast payout. The support is very good fast and helps with any problems. The best bonuses that I see. Very nice

I think this casino is absolutely the best in the market. Huge amount of games, amazing support and a VIP manager. Hands down. Nothing bad to mention about them.

Hello there! Your review today made our team smile, thank you! We are really glad to hear that you enjoy your time with us <3 It is so important for us to hear such great words! It makes us to feel that all we do is correct, and our customers value it as well. Thank you for being so nice, we appreciate it. And we will make efforts to remain the best casino for you and other users. The future prepared a lot of great news at our casino, I promise. So stay turned on, and be the first one who will give it all a try! Have a nice day, and thanks once again. With Love, Bets.io team.

user avatar
Inactive user
9/10

Good crypto casino. Fast KYC, fast withdrawls. Always within 1hour. The games I played were very smooth.
The website UI looks fine and works fast. Support answers fast with email.

Chat is first as a bot. Never got a support agent on the line. The new future, buying cryptos via the casino has bad exchange rates. Hope they will fix this soon or offer better rates. Miss the option to play games in Fiat currencies. Probaly in the future.

Thanks for sharing your opinion and experience in our casino, it's very helpful for another gambling players, and very important for us! We want to emphasize, that our support team working around the clock 7 days of a week, that makes player's stay in casino more comfortable during playing with us! Actually, we have a little secret, if you click on "Connect to operator" 3 times in conversation with chatbot, which truly can help with a lot of questions, you will connect to one of our professional agents immediately! Give us a promise to do so next time :) The task to show balance in fiat currency during game process is one of the main, and we are working on it. Right now, you may check your balance in USD. To do it, just click on the icon of currency at the right corner, near the button "Deposit". Last, but not least, our team will take into an account, your feedback regarding website crypto exchange. We'll review all the ways to make it possible with our partners nowadays.

user avatar

Good cryptocurrency casino, very friendly customer support. They always wait and listen to my question, and give me the correct direction and advice. I love their live game.

First-time players maybe don't exactly know the rule of 3X times deposit, maybe it's about their 20% cashback calculator, so everybody should pay attention to your deposit amount.

Hello there! Thank you for all your kind words, we appreciate it a lot! Our support team is glad to know, that you enjoyed talking with us, and they will do their best to continue providing a great help! You are right, according to our terms and conditions, any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. But no worries of calculating it by yourself - you always can contact our support team (they are available round the clock) and they will do it for you with pleasure! Thanks again for sharing your feedback, and have a nice day! With Love, Bets.io team.

user avatar

I'm still new to this casino but I must say this is probably one of the best crypto casinos around. The platform is super fast and they've got most of my favorite game providers like Bgaming, Betsoft, Fugaso, and Play n Go.

There's really isn't much I don't like about this casino except the icons of the game on the front page could be a bit smaller so that it doesn't look clustered. And also in the deposit/withdrawals section, I would appreciate seeing online payment methods like Skrill, Neteller, etc.

Thank you so much for sharing your feedback! We appreciate having a lot of good customers, with their important to us opinion. We can assure you, our casino will surprise you with much more cool games from the best providers in the future! Also, we want to emphasize, that we've already take on account, that we need to work on improving our website's interface a little more. Talking about payments methods: we have added a possibility to buy a crypto directly from our website newly, so you can have no doubt about the new possibilities in wallet or deposit tab. That's why, you can be sure, that Bets.io will become bigger, faster and better in the near future!

user avatar

Deposits are fast, site is working properly and support is always here to help when it's needed. They answer fast. The casino is one of the best for crypto.

I'd like to be able to display balance in usd on live games, and I can't access some games like pragmatic or play n go slots. Less wager on promotions might be good.

Hello there! We really appreciate your feedback, thanks for sharing it with us. Our team is always doing its best to keep you satisfied, and we are glad to hear that you are enjoying your time with us. Actually, it is the best compliment for us :) The task to show balance in fiat currency during game process is one of the main, and we are working on it. Right now, you may check your balance in USD. To do it, just click on the icon of currency at the right corner, near the button "Deposit". Thanks again for your kind words, and have a nice day! With Love, Bets.io support team.

user avatar

I have just signed up not that long ago and in my opinion it is one of the best cryptocurrency playing service at the market right now. They have got most played providers. I didn't nocided any kind of problems with deposits or withdrawls. Always quick responds on live chat wich is always trying to be very helpful. I Highly Recommend!

- no Sports, Live Sports section
- it could be at least one possibility as a alternative for choosing euro currency deposit
- lock of promotions on social media

Hello there! Thank you for your fair feedback, we really value your opinion. Our support team doing their best to provide our players with quick and full response as well as correct one. However, not only support team is making efforts to provide our customers with the best. Each department is working on improvement each day, so we all are glad that you spend your time with pleasure at our casino! By the way, we added a possibility to buy crypto to direct from our website to fill up your account without additional steps to break into the game. Thank you once again for your review, and we hope fortune will lead you to winnings with us! With Love, Bets.io support team.

user avatar

The site is easy to navigate and has a dark mode with a nice layout for the eyes. Customer service is friendly and genuine and is there to help with whatever you need: from deposit, withdrawal, bonus and etc. A ton of games to play, no shortage of that.

The only thing they accept is crypto for the moment but for me is not a big con. Some of the providers only deal with fiat but that goes on them and not the casino. I wish there were games from Microgaming.

Hello there! We value your feedback a lot, thanks so much for it. Bets.io team is glad to know that you are enjoying spending time with us. Moreover, since we really care of our customers, the dark mode was added specially for those, who prefer night :) Meanwhile, please, do not forget that we are always working on making our website more convenient for customers, and recently there was added one wonderful feature, that allows you to buy crypto directly from our website and skip some moves before starting a gambling party! Thanks again for all kind words, and we wish you all the best! With love, Bets.io support team

user avatar

Excellent casino. The layout is really nice. Slot selection is good. The site runs without any lags and is super fast. Withdrawals under 30-40 minutes. Support is friendly and quick. This casino is worth a visit.

Only thing they accept is crypto for the moment but for me is not a big con. Some of the providers only deal with fiat but that goes on them and not the casino. I wish there was games from microgaming.

Hello there! Thank you for your kind words, we really appreciate this! We are working on improving our service each day, and feedback from our customers helps us to become the best. By the way, have you checked our latest update? We have added a possibility to buy a crypto directly from our website, so you may skip some steps before playing with us. Thank you once again for sincere feedback, and take care! With Love, Bets.io Casino.

user avatar

Good personal bonuses, all games can be played with cryptocurrency, friendly customer support. Withdrawing is fast without issues and no hidden fees.
Definitely recommend trying out this casino.

Very slow payouts. Site is still being improved, some consider crypto only as negative.
Sometimes games could have lower minimum bet amount. I don’t have more negative reviews.

Thank you so much for your review! We really appreciate such kind of feedback, it helps us to improve our service. Crypto currency become really popular nowadays so that's why we're developing our website that way accepting crypto. Moreover, we want to emphasise that our website is ready to enjoy for our valuable players. Currently, we're adding new tournaments to the website to make the game process even more exciting.

user avatar

Good variety of games was impressed me from the first look! It's a rare in the online gambling, you know. My recommends!
We are talking about the crypto casino, it is easy for customers who are gambling with crypto for a while, and for new players.

Unfortunately, I didn't find on website my favorite game, which is stated on another casinos, but it's not a problem.
As I just mentioned in positive part, this casino show me more pretty good games, which I like a lot. So, I couldn't say anything negative, sorry

Thank you so much for sharing your feedback! We appreciate having a lot of good customers, with their important to us opinion. We can assure you, this makes us stronger and better every time! Also, we want to emphasize, that we've already take on account, that we need to work on growing our variety of games much more. Your words like a motivation, which helps us to move in the right direction, hope you’ll do it with us!

user avatar

Bets.io Casino News

Read all news about Bets.io Casino, check for updates and stay tuned for exclusive bonuses.

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Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS
Industry Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS

Bets.io Casino came out with exciting news for all sports lovers: following a partnership with SOFTSWISS Sportsbook, the online casino will soon introduce a sportsbook section on its website for the first time.By introducing a sports betting option to its existing lineup, the online casino aims to elevate the overall player experience while diversifying its offerings.Crypto Goes Sports: Bets.io Introduces SportsbookBets.io, founded by cryptocurrency enthusiasts, is known among casino enthusiasts as a gambling site with an extensive library of titles and innovative gameplay, with a heavy focus on cryptocurrencies.Operating under a Curaçao license, Bets.io caters to a niche audience that prefers cryptocurrencies over traditional fiat currencies.Following a seamless integration between the online casino and the gamified sports betting platform, SOFTSWISS Sportsbook, casino players now have access to an extensive array of over 200 sports, including esports. The betting odds are sourced from reputable providers such as Betradar and Oddin.gg. Additionally, sports enthusiasts can enhance their betting experience with a range of enticing bonuses, including Freebets and Comboboost.Bets.io will benefit from top-tier support and technical assistance from SOFTSWISS, including customising the platform to meet specific requirements and incorporating new functionalities as requested by the client.Business Enhancement Through Player Engamanet BoostCommenting on a newly forged partnership, Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, said that Bets.io is now poised to "enhance their business by increasing engagement and expanding their market reach. "Players will now have access to a wide range of sports, events, leagues, and tournaments," Kamenetskyi noted."We are excited about the opportunity to [...] offer our players something fresh and exciting," said a spokesperson for Bets.io.As part of the product ecosystem, the SOFTSWISS Sportsbook extends bonuses unique to the iGaming industry, along with the capability to launch jackpot campaigns centred around sporting events.

Join the "Non-Stop Drop 1kk" Tournament and Grab Your Prize!
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Bets.io Casino and Playson have hosted the "Non-Stop Drop 1kk" Tournament since December 2022. It has also been dropping prizes since December, with monthly prize pools of €150,000 to €200,000. It is one of the most massive tournaments from Playson so far, and there is still some time left for you to take part and try your luck.No Points or LeaderboardsThe prize pools for April and May are €150,000 each month, and wins happen randomly after each qualifying bet.Players can win up to €5,000 after any bet, and one player can win multiple Cash Blast prizes during the tournament.Since the wins are random and can happen after each bet, there are no points, rankings or leaderboards. Every player can win a prize, no matter how much they bet and how many times.Little Over a Month Left to ParticipateYou have a chance to win your share of the prize pool until 31 May. All you have to do to qualify for one of the prizes is head to Bets.io Casino and make bets of at least €0.20 in one (or more) of the 20 participating Playson slots.This promotion is available in real mode only, and you can spin the reels of your favourite slots among the 20, like Lion Gems: Hold and Win, Hit the Bank: Hold and Win or Luxor Gold: Hold and Win, to participate in the tournament.If you are a fan of Playson slots, this could be your chance to win some cool prizes while having fun. Good luck!

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