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Bets.io Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 248 reviews
9.4/10
248 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor’s View

Bets.io Casino is a crypto-based casino that offers access to the world’s most popular video slots and table games. There’s also a live casino lobby with a variety of choices. You can buy crypto through their website if you’ve never used crypto. Everything you need is in the side menu, while players can also find helpful links in the footer.

What we like
  • Fast withdrawals
  • No payment fees
  • No verification checks
What we don’t like
  • Poor responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bets.io Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bets.io/
Established
2021
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, French, German, Spanish, Japanese, Arabic, Turkish, Russian, Hindi, Portuguese, Chinese
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information about Bets.io Casino

Bets.io Casino has been at AskGamblers for some time now and has a high casino rating. Not only is the online casino rated highly by AskGamblers, but by our players too. You can read lots of genuine player reviews who have already tried and tested the casino, and our expert casino review is below.

If you enjoy casinos that accept crypto, you’ll be pleased to know that Bets.io is a crypto-exclusive casino, as no fiat options are available. But we’ll speak more about that below.

The casino is owned and operated by Bets Entertainments N.V. They are fully licensed and regulated by the Government of the Autonomous Island of Anjouan.

As well as being reviewed and rated at AskGamblers, the casino has received several industry accreditations and certifications. You can find more information regarding these at the foot of the casino.

StallCation

Complaints

Read the complaints other players have left for Bets.io Casino. Learn more about complaints.

Show all complaints
Bets.io Casino - Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

staus Resolved
$10000
Bets.io Casino - Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,


I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.


After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.


Account Summary

Total Deposits: Over 8,500 USDT


Current Balance: 40,012 USDT

+

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)


Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.


2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.


3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.


Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.


Request for Resolution

I respectfully request the following:


Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.


Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.


Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.


Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.


Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.


I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.


Thank you for your attention and support.


I am happy to present any other documents if needed

staus Rejected
$17100
Bets.io Casino - Delay in Withdrawals Money Promised Instant Payouts
I don’t know what fast withdrawals people are talking about in the reviews below, but in my case, this crypto casino took exactly 12 hours to process my first withdrawal of $3800. They said it was because it was my first withdrawal, so I stayed calm, trusted them, and let it slide. However, after my second deposit of $1000 and winning $10,000, they haven’t been able to process the withdrawal for over 24 hours now. So, there’s absolutely no talk of fast withdrawals here.

I don’t see the point of playing in a casino like this when I can play on platforms like Stake or BC Game, which have instant withdrawals. After my first deposit of $500, they gave me some so-called "VIP role" with a VIP manager, but honestly, the manager is completely useless—just an empty title with no real help.


And so, my main complaint is that the withdrawal of my last winnings of $10,000 has already taken more than 24 hours, which is unacceptable for a crypto casino. Moreover, I do NOT use ANY bonuses—absolutely none. Yet, the withdrawal still hasn’t been processed.

Their statement, which they’ve now sent me for the second time, clearly proves to be a lie. The statement reads: "Why wait when you’ve won? Enjoy the freedom of instant withdrawals."

I also have a complaint about the so-called VIP status, where they promised assistance with withdrawals. There is absolutely no help—my manager simply says, "I’m waiting for updates from them along with you." How ridiculous does that sound? :)
staus Rejected
$10000
Bets.io Casino - I have the impression that they may be hoping I cancel my withdrawal
Dear AskGamblers,

I hope this message finds you well.

Over the past few days, I have experienced significant winnings at the casino Bets.io. According to their terms and conditions, they explicitly state that withdrawal requests are processed within 30 minutes. However, I have made multiple withdrawal requests, each taking at least 3 hours to complete, but I did eventually receive the funds.

However, as of yesterday, I won an amount of 0.2 BTC and 7.8 ETH. The BTC withdrawal has now been pending for almost 20 hours, while I decided to cancel the initial ETH withdrawal and re-request the funds in smaller amounts of 1.5 ETH each.

Every time I inquire about the status of the withdrawals, I am told that my request is "in the queue," but I cannot shake the feeling that the process is not being handled fairly. I have the impression that they may be hoping I cancel my withdrawal, which is causing me concern.

For the record, I have not used or accepted any bonuses during my time playing at Bets.io. I have always refused them, as I play exclusively on Evolution's roulette games, including Lightning Roulette and other roulette tables from the same provider.

I would greatly appreciate any assistance or guidance you can offer in this matter, as I am beginning to lose confidence in the platform’s commitment to its stated withdrawal processing times.

Thank you in advance for your attention to this issue. I look forward to your prompt response.

Best regards,
staus Resolved
€13800

Complaint Statistics

Resolved 18
Avg. Amount $ 10,332
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
9.4/10 248 reviews

Top reviews from our players

The fact that they respond really fast, and have really high VIP managers and they have ability to not get made when I get mad on them because shitty free spins I got lol.

Sometimes the regards are low, this comes because they handed an certain system based mostly on luck. I would like if they change this but that's for future.

Dear VinSlied, Thank you for such valuable feedback! We are delighted to hear that you have had a wonderful experience at our casino, since we always try to provide the best customer service as we can. Moreover, we are working on improving our site and service each day, and feedback from our customers helps us to become the best. Thank you for choosing our casino, and may the fortune be on your side! Warm regards, Bets.io team

user avatar

I love bets.io because the vip concierge is very friendly. The casino is active, they have a big range of games and slots, as well as their lottery system is well made and motivating.

Too little no deposit bonuses and sometimes I feel that it not pay that much. Also not all games are available for every region and it can be frustrating.

Dear wSTARKw, Thank you for taking the time to review our Casino. We are really pleased that you are enjoyed with our VIP service and range of games provided to you. It is nicely to know, that you are satisfied with the way we work:) We are always loyal to every single player in our casino, we value their opinion and take into account all their advice to improve our casino and to be even more loyal to our players. Thank you for staying with us! Kind regards, Bets.io team

user avatar

Great casino. Never had any problems with them. Fast withdrawals less then hour and always consistent. Always bless with bonuses and just overall one of the best out there. 10/10

Dear Cdub386, We are happy to hear you are satisfied while playing in our casino. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Thank you for taking time out to share your experience in Bets.io Casino. Have a good one;) Kind regards, Bets.io team

user avatar

Fast withdrawals, takes 1 hour maximum. This is clearly the best casino I visited and I am a very active player. The managers are nice. Good VIP and other stuff for active players like cashback, free rolls and loyalty bonuses. I never write down reviews for sites or casinos. But this site really deserves it! 10/10

Dear onboybet, Thank you for your friendly review of our casino! We are happy to hear that you are satisfied with our fast payments and customer support! Every day, we put great effort into trying to make our players' journey as pleasant as possible. We are very pleased that we earned your trust! Kind regards, Bets.io team

user avatar

Great casino with a huge range of slots and live games. Also quick deposits and withdrawals without a hassle are a big plus. Plenty of popular games and really good fun. Highly recommended.

Dear Agcoin2022, Thank you for taking the time to write feedback about our casino. Our team is pleased with your words. It is nice to hear, that you are satisfied with the selection of games and other features presented in our casino. We will work hard in order to bring up to date our casino! Have a good one;) Kind regards, Bets.io team

user avatar

The thing I like the best would have to be how fast they process withdrawals. The support team is great they always answer right away. There is a ton of different games too choose from. This is definitely one of my favorites now.

Honestly I haven't had any kind of problems at all. The only kind of problem i had was it was a little slow but besides that everything has been perfect. I haven't had any kind of problems.

Dear Jasondeshazo, We are so grateful for this great 10-star review. We really appreciate you being our player and shared the word about us. Thank you for choosing Bets.io casino. We are doing our best to provide you with good service. Should you need any assistance in the future, please do not hesitate to contact us, we are available 24/7. Kind regards, Bets.io team

user avatar

Great casino with a lot of good games and nice site.
Customer service is really helpful and will help you where they can. Liked this place, they have wide range of games and comfortable interface so it's easy to navigate.
My game went smooth, the withdrawal is fast, within 24 hours.

Dear joseleon9393, Thank you for taking the time to write feedback about our casino! We are really happy to hear that you are satisfied with the efficiency of our 24/7 Support Team. We appreciate each and every customer on Bets.io casino, so it was a real pleasure to realize that you liked the process our withdrawal procedure. Have a good time and only winnings in our casino. May good luck and fortune always be on your side! Kind regards, Bets.io team

user avatar

Fast withdrawals, takes 1 hour maximum. This is clearly the best casino I visited and I am a very active player. The managers are nice. Good VIP and other stuff for active players like cashback, free rolls and loyalty bonuses. I never write down reviews for sites or casinos. But this site really deserves it! 10/10

Dear MMzro, Thank you for 10-stars review! We really appreciate the kind words about our casino and do our best to stay relevant and helpful in order to provide you with high-quality assistance. We will pass your kind words to your VIP manager, he will definitely be happy to hear them. Your feedback is enormously valuable to us so we greatly appreciate you taking the time to share your experience from our casino. Have a wonderful day. Kind regards, Bets.io team

user avatar

Great casino whit a lot of good games and nice site. Customer service is really helpful and will help you where they can.liked this place, they have wide range of games and comfortable interface so it's easy to navigate. My game went smooth, the withdrawal is fast, within 24 hours.

Dear SteWIn, We are happy to hear that you are satisfied while playing in our casino. Our team is pleased with your words. It is nice to hear that you are satisfied with the selection of games and other features presented in our casino. We will work hard to bring our casino up to date! Have a good one, SteWIn ;) Kind regards, Bets.io team

user avatar

Great casino with a huge range of slots and live games. Also quick deposits and widthdrawals without a hassle is a big plus.
Plenty of popular games and really good fun. Highly recommended.

Dear naserkiciu, Thank you so much for taking time to write this review. We are thrilled to hear that you appreciated huge range of slots and live games. Thank you for pointing out our fast withdrawals and deposits. We take customer reviews seriously in order to improve our service quality. If you still have questions regarding some matters, you are advised to contact our customer support team via email: [email protected] or online chat. We will respond as fast as we can, and all your issues will be fairly resolved. Kindest regards, Bets.io team

user avatar

Bets.io Casino News

Read all news about Bets.io Casino, check for updates and stay tuned for exclusive bonuses.

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Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS
Industry Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS

Bets.io Casino came out with exciting news for all sports lovers: following a partnership with SOFTSWISS Sportsbook, the online casino will soon introduce a sportsbook section on its website for the first time.By introducing a sports betting option to its existing lineup, the online casino aims to elevate the overall player experience while diversifying its offerings.Crypto Goes Sports: Bets.io Introduces SportsbookBets.io, founded by cryptocurrency enthusiasts, is known among casino enthusiasts as a gambling site with an extensive library of titles and innovative gameplay, with a heavy focus on cryptocurrencies.Operating under a Curaçao license, Bets.io caters to a niche audience that prefers cryptocurrencies over traditional fiat currencies.Following a seamless integration between the online casino and the gamified sports betting platform, SOFTSWISS Sportsbook, casino players now have access to an extensive array of over 200 sports, including esports. The betting odds are sourced from reputable providers such as Betradar and Oddin.gg. Additionally, sports enthusiasts can enhance their betting experience with a range of enticing bonuses, including Freebets and Comboboost.Bets.io will benefit from top-tier support and technical assistance from SOFTSWISS, including customising the platform to meet specific requirements and incorporating new functionalities as requested by the client.Business Enhancement Through Player Engamanet BoostCommenting on a newly forged partnership, Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, said that Bets.io is now poised to "enhance their business by increasing engagement and expanding their market reach. "Players will now have access to a wide range of sports, events, leagues, and tournaments," Kamenetskyi noted."We are excited about the opportunity to [...] offer our players something fresh and exciting," said a spokesperson for Bets.io.As part of the product ecosystem, the SOFTSWISS Sportsbook extends bonuses unique to the iGaming industry, along with the capability to launch jackpot campaigns centred around sporting events.

Join the "Non-Stop Drop 1kk" Tournament and Grab Your Prize!
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