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Bets.io Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 248 reviews
9.4/10
248 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor’s View

Bets.io Casino is a crypto-based casino that offers access to the world’s most popular video slots and table games. There’s also a live casino lobby with a variety of choices. You can buy crypto through their website if you’ve never used crypto. Everything you need is in the side menu, while players can also find helpful links in the footer.

What we like
  • Fast withdrawals
  • No payment fees
  • No verification checks
What we don’t like
  • Poor responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bets.io Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bets.io/
Established
2021
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, French, German, Spanish, Japanese, Arabic, Turkish, Russian, Hindi, Portuguese, Chinese
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information about Bets.io Casino

Bets.io Casino has been at AskGamblers for some time now and has a high casino rating. Not only is the online casino rated highly by AskGamblers, but by our players too. You can read lots of genuine player reviews who have already tried and tested the casino, and our expert casino review is below.

If you enjoy casinos that accept crypto, you’ll be pleased to know that Bets.io is a crypto-exclusive casino, as no fiat options are available. But we’ll speak more about that below.

The casino is owned and operated by Bets Entertainments N.V. They are fully licensed and regulated by the Government of the Autonomous Island of Anjouan.

As well as being reviewed and rated at AskGamblers, the casino has received several industry accreditations and certifications. You can find more information regarding these at the foot of the casino.

StallCation

Complaints

Read the complaints other players have left for Bets.io Casino. Learn more about complaints.

Show all complaints
Bets.io Casino - Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

staus Resolved
$10000
Bets.io Casino - Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,


I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.


After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.


Account Summary

Total Deposits: Over 8,500 USDT


Current Balance: 40,012 USDT

+

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)


Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.


2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.


3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.


Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.


Request for Resolution

I respectfully request the following:


Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.


Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.


Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.


Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.


Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.


I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.


Thank you for your attention and support.


I am happy to present any other documents if needed

staus Rejected
$17100
Bets.io Casino - Delay in Withdrawals Money Promised Instant Payouts
I don’t know what fast withdrawals people are talking about in the reviews below, but in my case, this crypto casino took exactly 12 hours to process my first withdrawal of $3800. They said it was because it was my first withdrawal, so I stayed calm, trusted them, and let it slide. However, after my second deposit of $1000 and winning $10,000, they haven’t been able to process the withdrawal for over 24 hours now. So, there’s absolutely no talk of fast withdrawals here.

I don’t see the point of playing in a casino like this when I can play on platforms like Stake or BC Game, which have instant withdrawals. After my first deposit of $500, they gave me some so-called "VIP role" with a VIP manager, but honestly, the manager is completely useless—just an empty title with no real help.


And so, my main complaint is that the withdrawal of my last winnings of $10,000 has already taken more than 24 hours, which is unacceptable for a crypto casino. Moreover, I do NOT use ANY bonuses—absolutely none. Yet, the withdrawal still hasn’t been processed.

Their statement, which they’ve now sent me for the second time, clearly proves to be a lie. The statement reads: "Why wait when you’ve won? Enjoy the freedom of instant withdrawals."

I also have a complaint about the so-called VIP status, where they promised assistance with withdrawals. There is absolutely no help—my manager simply says, "I’m waiting for updates from them along with you." How ridiculous does that sound? :)
staus Rejected
$10000
Bets.io Casino - I have the impression that they may be hoping I cancel my withdrawal
Dear AskGamblers,

I hope this message finds you well.

Over the past few days, I have experienced significant winnings at the casino Bets.io. According to their terms and conditions, they explicitly state that withdrawal requests are processed within 30 minutes. However, I have made multiple withdrawal requests, each taking at least 3 hours to complete, but I did eventually receive the funds.

However, as of yesterday, I won an amount of 0.2 BTC and 7.8 ETH. The BTC withdrawal has now been pending for almost 20 hours, while I decided to cancel the initial ETH withdrawal and re-request the funds in smaller amounts of 1.5 ETH each.

Every time I inquire about the status of the withdrawals, I am told that my request is "in the queue," but I cannot shake the feeling that the process is not being handled fairly. I have the impression that they may be hoping I cancel my withdrawal, which is causing me concern.

For the record, I have not used or accepted any bonuses during my time playing at Bets.io. I have always refused them, as I play exclusively on Evolution's roulette games, including Lightning Roulette and other roulette tables from the same provider.

I would greatly appreciate any assistance or guidance you can offer in this matter, as I am beginning to lose confidence in the platform’s commitment to its stated withdrawal processing times.

Thank you in advance for your attention to this issue. I look forward to your prompt response.

Best regards,
staus Resolved
€13800

Complaint Statistics

Resolved 18
Avg. Amount $ 10,332
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.4/10 248 reviews

Top reviews from our players

Very easy and fast registration process, clear and easy to use website where you can find many games from different providers including also the live games.

I have never played on a casino with cryptocurrency so I'm not sure if there is an option to withdraw standard currency like euro. It would be also nice to see the site in other languages.

Dear Dawidxx69, We are very glad that you enjoy playing at our online casino! Thank you so much for the recommendation! We wish you good luck and a great experience in the future ;) Best Regards, Bets.io Team

user avatar

Huge list of slots, reactive and helpful support, quick deposits, nice bonus
The navigation is smooth and you can easily filter your next favorite game with the search.

To be quite honest I think there's a poor loyalty system, you cannot earn and trade points for example. You will need to contact live support and wait until they review your account in case you want some loyalty bonus.

Dear Leponexx22, We appreciate you taking time and saying so many kind words about your experience at our online casino. Thank you for pointing out our range of games, fast payments and customer service. We hope you'll continue having the best experience with us, wish you the best of luck! Best Regards, Bets.io Team

user avatar

This Casino is most playful and has a lots of bonuses for feedback, you may grab Free spins completely for free, nice design and lots of games can you use it.

I don't like also is Fiat, bitcoin and more to play, not reliable conversion of winning cash to bitcoin and others, the site have load a little bit faster thanks.

Dear Marecki420, Thank you so much for your positive review! We are very happy to be able to give you the pleasure of playing in our online casino. We hope that you will be contented and continue to be our player for a long time. We wish you the best of luck and a lot of fun:) Best Regards, Bets.io Team

user avatar

nice crypto casino Very cool crypto casino, offers Super fast payouts and deposits in many easy ways. The casino gives great bonuses for deposits, additionally it has a decent graphic design of the site. I personally recommend this casino.

Dear Jonydahl, We are so delighted with such a sincere review of yours! Our team is glad that you appreciate our fast payouts and various deposit options, as well as our generous bonuses and attractive design. We work hard to make sure that playing at our casino is an enjoyable experience for all our customers. Our support team is available 24/7 and willing to offer assistance, so don't hesitate to reach out to them whenever you need help. Warm regards, Bets.io team

user avatar

I really like this casino, they find a solution for everything! High sports supply and opportunity! Payment is very fast. I heartily recommend it to everyone.

Dear Konopq, Thank you for taking the time to leave such positive feedback. We're very pleased to have earned your loyalty and your recommendation. Our team puts a lot of effort into providing the best experience possible, and we're glad to have your support. May your luck stars always shine on you! Warm regards, Bets.io team

user avatar

This Casino is most playful and has a lots of bonuses for feedback, you may grab Free spins completely for free, nice design and lots of games can you use it.

I don't like also is Fiat, bitcoin and more to play, not reliable conversion of winning cash to bitcoin and others, the site have load a little bit faster thanks.

Dear Grzechu1990, We are happy to hear that you had a positive experience with our online casino! Our team does their best to keep it thrilling for our players by adding new slots from premium providers, and make you satisfied with the customer service. We wish you the best of luck and lots of winnings ;) Best Regards, Bets.io Team

user avatar

I have been a user of this casino for a short time, but so far my impressions are really positive. There are a lot of nice bonuses, fast deposits/withdrawals. A big plus for the fact that there are no additional transaction fees. Slots offered by many providers. I will continue to play happily.

Dear Rudahdxlx, Thank you for taking the time to leave your feedback. We are pleased to know that you are happy with your experience at our casino and that you are taking advantage of our bonuses and transactions. Our team will continue working to improve our offerings and provide our users with the best gaming experience possible. Thanks again! Warm regards, Bets.io team

user avatar

I like the bets.io site because there are a large number of providers and slot machines, the support is responsive and very understanding, the withdrawals seem fast, the site seems reliable. The facade of the site is clean and attractive, the staff is pleasant, the site has all the qualities to give the player the desire to join their site.

I can't find any reason not to appreciate the bets.io site, apart from the fact that there is no deposit-free gesture in order to test the site, the site is perfect.

Dear Chloe2702, Thank you for sharing your experience with us, much appreciated! We appreciate your kind feedback about Bets.io and are delighted you find it to be eye-catching and dependable! If you'd like to take the site for a "test drive" before making any deposits, feel free to play the games in "Fun Play" mode. It's an exact replica of the full version. Thank you again for your compliments, and we look forward to offering you a superb gaming experience. Warm regards, Bets.io team

user avatar

A very nice cryptocurrency casino, has many different options for depositing via cryptocurrencies, there is an interesting loyalty program and there are frequent lottery organizations, the plus is also a 24-hour chat, all the time.

Dear Fullbam97, Thank you for taking the time to provide us with valuable feedback. Our team appreciates that you like our cryptocurrency casino and all of its features. We are constantly striving to improve our services and make sure our customers have the best experience possible. If you have any suggestions for us, please do not hesitate to reach out. Thank you again for your kind words! Warm regards, Bets.io team

user avatar

Good looking website, it's simple and very easy to use. Big amount of games you can play from different kinds of providers, including games not available in many other casinos. You can play here in any available currency I think.

Please consider adding some more languages in future. A part of that I don’t seem to miss any features. I’m looking forward to having fun playing in there:).

Dear silvia1996, Thank you so much for your positive feedback! We really appreciate it. We are glad you enjoy our website and the variety of games we offer! Our team will take your suggestion into account and consider adding more languages in the future. Thank you again for your valuable feedback. Best regards, Bets.io team

user avatar

Bets.io Casino News

Read all news about Bets.io Casino, check for updates and stay tuned for exclusive bonuses.

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Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS
Industry Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS

Bets.io Casino came out with exciting news for all sports lovers: following a partnership with SOFTSWISS Sportsbook, the online casino will soon introduce a sportsbook section on its website for the first time.By introducing a sports betting option to its existing lineup, the online casino aims to elevate the overall player experience while diversifying its offerings.Crypto Goes Sports: Bets.io Introduces SportsbookBets.io, founded by cryptocurrency enthusiasts, is known among casino enthusiasts as a gambling site with an extensive library of titles and innovative gameplay, with a heavy focus on cryptocurrencies.Operating under a Curaçao license, Bets.io caters to a niche audience that prefers cryptocurrencies over traditional fiat currencies.Following a seamless integration between the online casino and the gamified sports betting platform, SOFTSWISS Sportsbook, casino players now have access to an extensive array of over 200 sports, including esports. The betting odds are sourced from reputable providers such as Betradar and Oddin.gg. Additionally, sports enthusiasts can enhance their betting experience with a range of enticing bonuses, including Freebets and Comboboost.Bets.io will benefit from top-tier support and technical assistance from SOFTSWISS, including customising the platform to meet specific requirements and incorporating new functionalities as requested by the client.Business Enhancement Through Player Engamanet BoostCommenting on a newly forged partnership, Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, said that Bets.io is now poised to "enhance their business by increasing engagement and expanding their market reach. "Players will now have access to a wide range of sports, events, leagues, and tournaments," Kamenetskyi noted."We are excited about the opportunity to [...] offer our players something fresh and exciting," said a spokesperson for Bets.io.As part of the product ecosystem, the SOFTSWISS Sportsbook extends bonuses unique to the iGaming industry, along with the capability to launch jackpot campaigns centred around sporting events.

Join the "Non-Stop Drop 1kk" Tournament and Grab Your Prize!
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Bets.io Casino and Playson have hosted the "Non-Stop Drop 1kk" Tournament since December 2022. It has also been dropping prizes since December, with monthly prize pools of €150,000 to €200,000. It is one of the most massive tournaments from Playson so far, and there is still some time left for you to take part and try your luck.No Points or LeaderboardsThe prize pools for April and May are €150,000 each month, and wins happen randomly after each qualifying bet.Players can win up to €5,000 after any bet, and one player can win multiple Cash Blast prizes during the tournament.Since the wins are random and can happen after each bet, there are no points, rankings or leaderboards. Every player can win a prize, no matter how much they bet and how many times.Little Over a Month Left to ParticipateYou have a chance to win your share of the prize pool until 31 May. All you have to do to qualify for one of the prizes is head to Bets.io Casino and make bets of at least €0.20 in one (or more) of the 20 participating Playson slots.This promotion is available in real mode only, and you can spin the reels of your favourite slots among the 20, like Lion Gems: Hold and Win, Hit the Bank: Hold and Win or Luxor Gold: Hold and Win, to participate in the tournament.If you are a fan of Playson slots, this could be your chance to win some cool prizes while having fun. Good luck!

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