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BetOnRed Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 27 reviews
7.1/10
27 reviews
Complaint Response 28 complaints
2 days avg. 28 complaints

AskGamblers Quick Overview

Editor's View

BetOnRed Casino is every player's dream. With plenty of deposit options and thousands of games and sports events, the casino guarantees a full experience. While reviewing it, we were impressed with the loading speed, the availability of information, and the efficiency of customer support. BetOnRed ticked all our boxes and even went a step further.

What we like
  • Home to more than 70 gaming providers
  • Fast withdrawals
  • Low minimum deposit
What we don’t like
  • High minimum withdrawal
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BetOnRed Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://betonred.com/
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Italian, French, Spanish, Portuguese, Norwegian, Czech, Turkish, Polish, Slovenian, Slovak, Romanian, Danish, Greek, Hungarian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information About BetOnRed Casino

BetOnRed Casino is an online casino and sportsbook owned and operated by Uno Digital Media B.V. The casino is fully licensed and regulated by the Government of Curacao and uses SSL encryption methods to protect your personal information and financial data.

The casino supports multiple languages, which we have listed above. You can select your preferred choice when you visit the casino website. You can register an account directly through web browsers, or if you prefer mobile casinos, visit them on your smartphone and tablet.

Before you do that, check our online casino review below for all the essential information you need to give them a go.

StallCation

Complaints

Read the complaints other players have left for BetOnRed Casino. Learn more about complaints.

Show all complaints
BetOnRed Casino - They refuse to withdraw my money

Two weeks ago, I deposited 6,000 HUF into my casino account and activated a bonus. I fulfilled all the bonus requirements and kept playing until I accumulated 59,150 HUF (147 EUR), which was clearly in my "real money" balance. The next day, I initiated a withdrawal. I entered all the details correctly, and there should have been no obstacles. According to the policy, my withdrawal was supposed to arrive within 24 hours.

However, by the next day, the money had not arrived. I contacted customer support, who told me that there was some technical issue, that a specialist colleague would take over my case, and that they had informed the finance team. They assured me that the money would be in my account within a maximum of five business days.

After waiting for a week and a half, the system marked the transaction as successful, but the money was returned to my casino balance.

After proving that the money never arrived in my account, a casino representative asked me to restart the withdrawal process, assuring me that everything was now fine and that the money would arrive within 24 hours.

The next day, 24 hours had passed, and the transaction had not even reached the verification stage. I contacted customer support again, and they once more forwarded my case to a specialist who, according to them, would resolve it within an hour. They asked for one more hour of patience.

After 30 minutes, I received an email stating that my withdrawal had been canceled. I contacted customer support again, and they once again asked me to initiate the withdrawal process. They could not explain what the issue was or how long it would take to resolve it.

After another 24 hours, my withdrawal failed again. The Betonred support team then emailed me, asking me to use a different payment method.

The issue with this request is that their policy explicitly states that I must withdraw using the same method I used for my deposit. However, I still complied and attempted to withdraw via Skrill.

Meanwhile, two other support agents told me that this wouldn’t work because I didn’t deposit using Skrill. When I showed them the email from their own team, they started stammering and said the back-office team would notify me.

Of course, today I received yet another email stating that my fourth withdrawal attempt failed due to their policy.

This is my first withdrawal, and I have successfully completed all verification processes. It simply seems like they have no intention of paying out players' winnings.

staus Resolved
€147
BetOnRed Casino - Asking for a verification document that just does not exist

I have been trying to work with BetOnRed to verify my account.

They are requesting a proof of deposit document that has my name, transaction amount, the receiver's name, transaction ID, time, and date.

I deposited using Interac E-transfer from my bank account and it was paid to Gigadat. Unfortunately, there is no singular document from my bank that contains all of these details. I made it clear both via email response to their support email and via their live chat, that I would have to supply multiple documents to piece together all of this information. I have asked for support on why they are declining my documents specifically. The responses I have received are:

"Thank you for contacting us! Please be advised the proof of deposit has to contain your name, transaction amount, receiver’s name, transaction ID, time, or date.

If you have any additional questions, please do not hesitate to contact us!"

and

"Thank you for contacting us! Please be advised the missing information is included in the provided list.

If you have any additional questions, please do not hesitate to contact us!"

This deposit was made on March 5th, in my time zone, and I have been trying to get funds out since March 11th.

I did have what seemed like a productive conversation with a live chat about it and they seemed to agree that sending two documents would be fine. But support is not giving me anything to work with at all, it has become increasingly frustrating.

I am looking to withdraw the funds I have in my account, totaling $3,524.98 and step one is to get this account fully verified. I am happy to provide more documents, but I need to know why this is being held up.

staus Resolved
$3524.98

Complaint Statistics

Resolved 20
Avg. Amount $ 2,414
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Review this casino

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Player rating
7.1/10 27 reviews

Top reviews from our players

I am pretty high on BetOnRed and I hope that it continues to work out as one of the best new casinos out there. It's awesome for those who want to gamble responsibly with the options there and how you can cycle through different payment methods.

The casino is pretty fresh which means it has its flaws. The payment methods are all pretty solid but still limited. I hope that it can work out for the casino because I get some good experiences here but there are still bugs aplenty like sometimes it loads too long.

Hi, dear! Thank you for sharing your valuable feedback! We really appreciate you being a customer. We will be happy to see you on our platform again. Best regards, BetOnRed Team

user avatar

Good slot selection. Website looks clear and is working flawless. Good choice of deposit methods. Bonuses are parachute type of bonuses and come with good wager requirements. Verification and withdrawal within hours or even minutes. Nice casino to play at.

Not much to dislike. RTP of the slots is not the best version. Most are set to the 94% RTP. Considering the amount of bonuses that are available one can live with it I guess. Some slots provider like Hacksaw lag a little which is annoying if you are a friend of turbo spinning.
Overall still an above average online casino well recommendable.

Hi, dear! Thank you for sharing your valuable feedback! We really appreciate you being a customer. We will be happy to see you on our platform again. Best regards, BetOnRed Team

user avatar

The wide array of dependable casino games made a significant impact on me. Furthermore, the support team's quick responsiveness to messages is undeniably advantageous. What's even more impressive is their rapid payout system, guaranteeing that your winnings are in your hands within minutes of cashing out, regardless of the amount.

Hi, dear Adrian1988! Thank you for sharing your valuable feedback! We really appreciate you being a customer. We will be happy to see you on our platform again. Best regards, BetOnRed Team

user avatar

Went to this casino with thanks to Jeanke08 from Belgium, have an amazing review so I checked it out. Great lay-out, lots of games, it is true that several providers are missing but most of them, the largest, are there. Sad no ELK GAMING. Like their games a lot. Deposited with first deposit bonus 100%, instant ok, instant bonus credited.
Easy to filter on providers and games, very little gameplay flaws, in comparison with other sites a very big difference.
Played on MacBook and IPhone, both smooth…

So started playing on big bass splash, won a Nice amount. Went to other games… all good, more wins than losses. Deposited at the start 100€, playing with 200€. Went up to 1000, 1500, 2000, back to 1200… deposit plus bonus has to be played 7000€ ( 35x ) so kept playing. At night all games payed, couldn’t lose… strange. Went to power of thor and won 1430 with game of 1.60, never had so much ‘luck’ on several games in a row.
Make me suspicious off what is going on.
Have withdrawn this morning 2100€ ( still 230 on account ), so at this point I can’t say anything negative but very curious how long it will take to pay out and if they will pay out at all. But for now I have found my ‘best casino’.
Will let you guys know when the feeling changes. 😂

Hi, dear! Thank you for sharing your valuable feedback! We really appreciate you being a customer. We will be happy to see you on our platform again. Best regards, BetOnRed Team

user avatar

Been with this casino for awhile now and absolutely love it, games are fantastic, live chat is always very helpful and kind and my Vip manager has been the best and most prompt in replying to my emails with amazing loyalty offered every time. Honestly one of the best casinos I've signed up to and know I will stay.

Hi, dear! Thank you for sharing your valuable feedback! We really appreciate you being a customer. We will be happy to see you on our platform again. Best regards, BetOnRed Team

user avatar
Inactive user
8/10

Definitely the support team! (first time in ages I didn't stress out) kudos!
- Their system of missions which are differentiated enough to keep it a pleasant sensation when playing on BetOnRed; herefore you gain coins and gain levels.
- Their bonuses, bonus cash and free spins are sticky so you can just add and play them upon your deposit (deposit with or without a bonus of it's own).
- Nice selection of games, slots and sport betting together.

Some providers being absent will be a fact of registering or not for some people. (for me Push gaming, BTG, Hacksaw & ELK are the great absentees.
- The missions and rewards can be a bit confusing in the beginning and deserve an apart webpage explaining what and how..

Hi, dear! Thank you for sharing your valuable feedback! We really appreciate you being a customer. We will be happy to see you on our platform again. Best regards, BetOnRed Team

user avatar

Good casino. Honest payouts without any issues. No problem with deposits or support. A brand that can be trusted. Game selection caters to most players.

Hi, dear! Thank you for sharing your valuable feedback! We really appreciate you being a customer. We will be happy to see you on our platform again. Best regards, BetOnRed Team

user avatar

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