Asking for a verification document that just does not exist

I won with the telegram quiz last week and I wait now for my free spins. They told me that they would contact me yesterday until now I dont get response from live chat and not from telegram BetOnRed. Do they sleep or what? If we won they need to give those free spins. I sent everything to them for my free spins. Everytile its the same story: you need to wait, and when you send a message to the telegram account they didnt read it.

Dear AskGamblers Team,

I am filing a complaint against BetOnRed Casino regarding a refund of €4,550 that was promised to me more than 9 days ago but has not yet been processed.

The casino agreed to refund all my deposits and asked for my bank details to process part of the refund manually, due to one of my cards being terminated. However, they have not provided any list of which transactions will be refunded automatically and which ones require a manual refund. There is also no clear timeline.

I am currently choosing not to disclose the reason behind the refund, as I still hope to resolve this in a cooperative and respectful way, without harming the casino’s public reputation. But if the delays continue or if the casino does not act transparently, I may be forced to present the full context to support my claim.

I have paused my chargeback process in good faith, waiting for the casino to fulfill their promise, but the lack of communication and progress is concerning.

I kindly ask AskGamblers to assist in ensuring BetOnRed honors the refund as agreed and provides clarity on the pending transactions.

Thank you for your time and support.

Best regards,

Orgest

I have tried to get verified here for more than 1 week and I must say this site is a total joke. They are requesting documents after documents that don't exist.

First they did not approve my bank statement as proof of address It took them 4 days to understand I don't have any other documents so finally they approved it.

I made a crypto deposit to the site on 150€ and now when trying to make withdraw and verify account, they are asking me for a document that doesn't exist and I have told them that the document doesn't exist. They want a bank statement showing when I bought crypo. First of all I did not buy crypto I got it from a friend. So now they are asking for a bank statement from my friend showing when he bought crypto and here is the problem he has never bought crypto he is a miner. So the document they want don't exist.

Please help me they have offended and harassed me for 1 week. Here they don't understand what I'm telling them and keep on asking for things that don't exist.

Two weeks ago, I deposited 6,000 HUF into my casino account and activated a bonus. I fulfilled all the bonus requirements and kept playing until I accumulated 59,150 HUF (147 EUR), which was clearly in my "real money" balance. The next day, I initiated a withdrawal. I entered all the details correctly, and there should have been no obstacles. According to the policy, my withdrawal was supposed to arrive within 24 hours.

However, by the next day, the money had not arrived. I contacted customer support, who told me that there was some technical issue, that a specialist colleague would take over my case, and that they had informed the finance team. They assured me that the money would be in my account within a maximum of five business days.

After waiting for a week and a half, the system marked the transaction as successful, but the money was returned to my casino balance.

After proving that the money never arrived in my account, a casino representative asked me to restart the withdrawal process, assuring me that everything was now fine and that the money would arrive within 24 hours.

The next day, 24 hours had passed, and the transaction had not even reached the verification stage. I contacted customer support again, and they once more forwarded my case to a specialist who, according to them, would resolve it within an hour. They asked for one more hour of patience.

After 30 minutes, I received an email stating that my withdrawal had been canceled. I contacted customer support again, and they once again asked me to initiate the withdrawal process. They could not explain what the issue was or how long it would take to resolve it.

After another 24 hours, my withdrawal failed again. The Betonred support team then emailed me, asking me to use a different payment method.

The issue with this request is that their policy explicitly states that I must withdraw using the same method I used for my deposit. However, I still complied and attempted to withdraw via Skrill.

Meanwhile, two other support agents told me that this wouldn’t work because I didn’t deposit using Skrill. When I showed them the email from their own team, they started stammering and said the back-office team would notify me.

Of course, today I received yet another email stating that my fourth withdrawal attempt failed due to their policy.

This is my first withdrawal, and I have successfully completed all verification processes. It simply seems like they have no intention of paying out players' winnings.

Hi,

i have been trying to withdraw my funds for 2 weeks now.

I made 30 requests for withdrawal and nothing. Every time my requests are rejected.

I made bank transfers I put all my details and nothing.

I was contacted by BetOnRed in live chat, every time they say please try again, please try again.

It's not fair!

Hello, I have the worst experience with this casino. Verification process has been going since 20. january, I did all they said all I could was overpatient, in the end when I provided 3 prooves of address, 1st it was verified, but later they requested more lol, then kept opening new proofs, being so strict about exact 90 days bank statement, 1st they say yes your acc is verified later saying no, calm down you're not verified yet we're still looking to your acc when my acc is clearly verified, refusing to answer questions about payment, my withdrawals are pending since 30.1. Please help me withdraw my money. Verification documents submitted and verified - proof of address ( apartment government document, bank statement, electricity bills) proof of deposit (all screenshots from trust wallet depositing crypto) proof of source of funds ( 90 days payment bills from government) proof of funds (90 days bankstatement) proof of identity (robo kyc). I'm sending some screenshots from absurd chat and my verifies acc. I'm seriously done with them, opening another complaint with BDMBET where process is even worse and they requested proof of deposit from BDMBET to send in betonred, mixing up casinos, making up things everytime. And proof of adress I've sent 3 documents already for and was verified like a month ago before they asked for more and more and more.