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BETiBET Casino

Our Rating CasinoRank
5.9/10
CasinoRank
Player Rating 11 reviews
8.6/10
11 reviews
Complaint Response 7 complaints
1 day avg. 7 complaints
What we like
  • Excellent game selection
  • No payment fees
  • Live chat assistance
What we don’t like
  • Fewer withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BETiBET Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betibet.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Polish, Norwegian, Portuguese, Finnish, Italian, Japanese, Arabic, Slovenian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports, Download

General Information about BETiBET Casino

BETiBET Casino is an online casino and sports betting site owned and operated by Dama N.V. They are fully licensed and regulated by the Government of Curacao. 

The site is available on most devices. You can log in or register through your web browsers, or install the app on your desktop. BETiBET is available on most mobile platforms if you prefer mobile casinos, offering the same games and betting experience. 

Our online casino review will give you the essential information you need to get started. So, sit back and enjoy. 

StallCation
StallCation

Complaints

Read the complaints other players have left for BETiBET Casino. Learn more about complaints.

Show all complaints
BETiBET Casino - My selfies keep getting refused

To verify my account and withdraw my winnings, I have submitted valid documents from all three required categories on Betibets website, Proof of identity, address and payment method. Betibet has since requested that to further prove my identity, I need to upload a selfie - this is in addition to my uploaded driver's license which has already been approved. This complaint argues that the way the selfies are demanded are not fair.

First of all, Betibet's terms and conditions state nothing about selfies as KYC verification. Nevertheless I complied. I have since carefully taken and sent about 7 selfies, which have all been declined. The reasonings were many and shifting. Obviously a clear image was required with a visible face. But I also had to, in one hand, hold my driver's license and a written note, where the whole hand should be visible along with clear details of the documents. I tried my best, but if I got too far, supposedly, the details weren't clear enough, and if I got too close, I couldn't get my whole face and hand in the picture. I honestly don't believe it can be done much better than what I did.

This correspondence, which I document in this complaint with my attached screenshots, obviously has no relevance to KYC. Having me walk around inside and outside my apartment to take selfies with my valid documents, in various fashions, should be pretty convincing, regarding that I am who I say I am. Especially since the driver's license and my face match. It seems like a deliberate attempt to stall my withdrawal. I know this is not uncommon, and previously I have in similar situations with other bookmakers who kept trying until I finally got my uploaded selfie accepted. But this time it just seems impossible.

So please, AskGamblers, help me make Betibet come to their senses and verify me.

staus Resolved
€403.14

Complaint Statistics

Resolved 5
Avg. Amount $ 593
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

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Player rating
8.6/10 11 reviews

Top reviews from our players

I deposited €862 on my first deposit expecting to receive the advertised 100% Welcome Bonus up to €1,500 plus 10% Free Bet as clearly stated in their promotional materials and terms.

According to BetiBet's official terms, I should have received:

€862 Hunting Bonus (100% match, released as freebets in installments as I place qualifying bets at 1.3+ odds)

What I actually received: Only a €100 free bet.

BetiBet's response: They claimed the bonus is "random" and I need to place more bets to receive it. They also stated I must deposit another €100 minimum to use the free bet I already received.

Issues with this response:

"Random" bonuses are NOT mentioned anywhere in their terms - The welcome bonus clearly states 100% match up to €1,500 on first deposit over €20. There is no disclosure that bonuses are "random" or discretionary.

Hunting Bonus mechanism ignored - The terms state the bonus is released in installments as you bet. I placed qualifying bets at 1.3+ odds, but received no installment freebets despite settling wagers.

Additional deposit requirement contradicts terms - Their terms do NOT require a second deposit to activate the first deposit free bet. The 10% free bet is part of the FIRST deposit package.

Lack of transparency - If bonuses are "random" or discretionary, this should be clearly disclosed BEFORE deposit, not after.

Conclusion: BetiBet's actual bonus delivery does not match their advertised terms. The requirement to deposit more money to access an already-earned bonus, combined with unexplained "random" bonus allocation, feels deceptive. I expected a regulated Curaçao-licensed operator to honor their published terms.

Not recommended for players expecting transparent bonus terms.

One of the best Casinos, everything goes very smooth and nice, deposits are instant, withdrawals are legit, recommend 100% , One of the best Casinos, everything goes very smooth and nice, deposits are instant, withdrawals are legit, recommend 100%

I like that Jimmy the VIP manager really makes you feel special... he surprised me with some nice bonuses! I still like that the website is running fine and they have a lot of games and all of them are working fine. I won some nice money. This website and I reccomend!

I dislike that is taking too much for payment been done to my account , buy.. it's deserved! When you have to receive 3000 won with 150... it is deserved to wait 2 days for 1000

Dear Tudortimofte02, Thank you so much for your wonderful review! We’re thrilled to hear that our VIP manager, Jimmy, made your gaming experience even more special with some pleasant bonuses. Providing top-tier service to our valued players is always our priority, and it’s great to know that Jimmy’s efforts have left such a positive impression. We also truly appreciate your kind words about the stability of our platform and the variety of games available. Ensuring smooth gameplay without technical issues is something we constantly strive for, and we’re delighted that you’ve been able to enjoy a seamless experience – and even secure some great wins! Regarding the processing time for withdrawals, we completely understand your desire to receive your funds as quickly as possible. The time required for withdrawals can vary depending on the payment method and necessary verification procedures, especially for larger amounts. We always work to process withdrawal requests as efficiently as possible, and your feedback helps us continue to improve. If you have any questions about withdrawals, our support team is always available to assist you. Thank you for your trust and for recommending us! We wish you more exciting games, big wins, and unforgettable moments on our platform. Best regards, BetiBet Casino Team.

user avatar

I really love Betibet, really wide range of betting markets, I personally enjoy betting on chess, plus what makes me think Betibet is one of, if not the absolute best, is their exceptional vip service.I really love Betibet, really wide range of betting markets, I personally enjoy betting on chess, plus what makes me think Betibet is one of, if not the absolute best, is their exceptional vip service.

The bank transfer is too slow. There is no option to prevent the withdrawal from being cancelled.The bank transfer is too slow. There is no option to prevent the withdrawal from being cancelled.The bank transfer is too slow. There is no option to prevent the withdrawal from being cancelled.

Hello Adim2, Thank you so much for your feedback! We’re thrilled to hear you enjoy our wide range of betting markets, especially chess, and that you find our VIP service exceptional. It means a lot to us that you think so highly of Betibet! We’re sorry to hear about your experience with bank transfers being slow and the inability to prevent withdrawals from being canceled. Your feedback is incredibly valuable, and we’ll be looking into ways to improve this for you and other players. If you ever have any questions or need assistance, our support team is always here to help. Thanks again for being such an awesome part of our community! Best regards, BetiBet Casino Team.

user avatar

This casino is very amazing, my VIP manager Stephen has been the most helpful person ever any issues I run into he has them fixed almost instantly, incredible service 10/10 recommend.

Hello there! Thank you so much for taking the time to share your amazing experience with us! Your kind words truly mean a lot to our team. We’re thrilled to hear that you’re enjoying your time with our casino and that Stephen has been able to provide you with such exceptional service. We strive to ensure our players feel valued and supported, and Stephen takes great pride in delivering quick and effective solutions. Thank you once again for being such a wonderful part of our community. We look forward to continuing to exceed your expectations! Best regards, BetiBet Support Team

user avatar

Good casino. Fast withdrawal Good game choices. Manager Steven is very helpful. If there is any problem it gets resolved. Verification was fast and straight forward.

Some of new games from providers have not been added. Overall there is nothing to complain about. Games are running smoothly, customer service is good

Dear Kaspars1988, Thank you so much for your positive and detailed review! We’re thrilled you enjoyed our service, especially the quick withdrawals and diverse selection of games. Feedback like yours is invaluable to us as it helps us continually improve. It’s also wonderful to know that our manager, Steven, could assist you and resolve any questions. We take pride in our team, who are always ready to provide timely support and assistance. Additionally, we’re pleased that the verification process was smooth and efficient — we aim to make it as seamless as possible so our players can enjoy gaming without unnecessary delays. As for new games, we appreciate your feedback! We're constantly expanding our library with fresh releases from top providers, and we hope you'll soon find even more exciting games to explore at our casino. Thank you for choosing us and for your trust. Wishing you lots of fun and good luck in every game! Best regards, BetiBet Support Team.

user avatar

Fast good quality smooth comfortable service. Sally was the one who helped me. I felt respected, heard, and understood right away. I needed help to verify my account and Sally helped me 👍🙂

Dear Caesario, Thank you for taking the time to share your positive experience! We’re delighted to hear that you received fast, high-quality service that was smooth and comfortable. It’s wonderful to know that Sally was able to assist you with your account verification and that you felt respected, heard, and understood throughout the process. We strive to provide our players with the best possible support, and it’s great to see that Sally’s efforts made such a difference for you. We’ll make sure to pass on your kind words to her—it will certainly brighten her day! If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to help and ensure you continue to have a positive experience with us. Thank you for being a valued member of our community! Best regards, BetiBet Support Team.

user avatar

I really love Betibet, a really wide array of betting markets, I personally enjoy betting on chess, additionally what I think makes Betibet one of, if not, the absolute best, is their outstanding vip service, and when I say VIP service, I'm talking about Sofia, who is always super helpful, honestly if I was homeless she would probably give me a place to sleep, that's the kind of VIP operator she is.
All in all great website 10/10 recommend

Dear nykuux, Thank you for your great review of Betibet! We are very pleased to hear that you are enjoying our various betting markets, especially chess. We strive to provide the best possible experience for our players and your words confirm that we are on the right track. Thank you especially for your kind words about our VIP service and Sofia. She is truly a valued member of our team and we are glad that her help and support make your experience even more enjoyable. We are always here to help you and provide the highest level of service. If you have any additional questions or requests, please do not hesitate to contact us. With Love, BetiBet team.

user avatar

The mobile app is fantastic! I can enjoy my favorite games wherever I go, without compromising on quality and save my time. Believe me, for me, it is very important.

Dear Larsen994, Thank you for your feedback! We are very pleased to hear that you are enjoying our mobile app and that it allows you to play your favorite games anywhere, without compromising on quality. We always strive to provide the best possible gaming experience for our players and your satisfaction with the mobile app is our highest reward. We are glad that our app helps you save time and brings you pleasure in your gaming experience. If you have any suggestions or requests to improve the app or other aspects of our casino, please do not hesitate to contact us. We are always open to your ideas and suggestions. Thank you again for your feedback and your loyalty to our casino. We wish you many more successful games and enjoyable moments! Best wishes! BetiBet Casino.

user avatar

I tried Betibet as a new user, and everything was fine. Betibet has a great VIP-Service, Jessie helped me anytime so there were no problems to withdraw. Also there a great bonuses that were credited, so I have a very good experience with betibet.

Hello there, Kronenklaus! Thanks for sharing your experience, we appreciate it a lot. We are grateful to you for pointing out the level of our customer support, especially VIP team. Our representatives are professionals with passion to assist clients with all kinds of their request. We are glad to know that you have enjoyed your experience dealing with Jessie. We will do our best to keep it that way and provide only great assistance. By the way, stay turned on in order not to miss special offers from us :) Have a nice rest of the day, and good luck! With Love, BetiBet team.

user avatar

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