To verify my account and withdraw my winnings, I have submitted valid documents from all three required categories on Betibets website, Proof of identity, address and payment method. Betibet has since requested that to further prove my identity, I need to upload a selfie - this is in addition to my uploaded driver's license which has already been approved. This complaint argues that the way the selfies are demanded are not fair.
First of all, Betibet's terms and conditions state nothing about selfies as KYC verification. Nevertheless I complied. I have since carefully taken and sent about 7 selfies, which have all been declined. The reasonings were many and shifting. Obviously a clear image was required with a visible face. But I also had to, in one hand, hold my driver's license and a written note, where the whole hand should be visible along with clear details of the documents. I tried my best, but if I got too far, supposedly, the details weren't clear enough, and if I got too close, I couldn't get my whole face and hand in the picture. I honestly don't believe it can be done much better than what I did.
This correspondence, which I document in this complaint with my attached screenshots, obviously has no relevance to KYC. Having me walk around inside and outside my apartment to take selfies with my valid documents, in various fashions, should be pretty convincing, regarding that I am who I say I am. Especially since the driver's license and my face match. It seems like a deliberate attempt to stall my withdrawal. I know this is not uncommon, and previously I have in similar situations with other bookmakers who kept trying until I finally got my uploaded selfie accepted. But this time it just seems impossible.
So please, AskGamblers, help me make Betibet come to their senses and verify me.
