Complaint #13 BETiBET Casino

Pending withdrawal for 5 days straight

By mankhater

1 year ago

Hi community!

I just want to ask about some help. On the Friday the 13th so 5 days ago I made a withdrawal of 1000euros. To this day the withdrawal is PENDING. They said that the daily limit is 1000 euros. So next day and so on I have tried to withdraw another 1000 and I got messages that the daily limit is 1000 ( even though I haven't made any other withdrawals on 14th, 15th and so on. ) Then they told me that I could make another request once my PENDING withdrawal is accepted. Ok, I understood that. But it's taking 5 days! In the terms and Conditions, they should pay out in the maximum of 3 days.

I am fully verified. Had successful withdrawals in the past. But I have never won so much. It was always 600/800 euros. And now when I finally won BIG. I can't get my funds.

The VIP manager comes out with the same thing. Over and over again.

I'm starting to be worried. Because until now I was really happy with this casino!

Please help me!

Disputed Casino BETiBET Casino

Reason Delayed payment

Amount €10000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @mankhater,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BETiBET Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

BETiBET Casino

• Representative

1 year ago

Dear Mankhater,

Thank you for your message and for helping us to resolve this issue!

In order for us to review your situation in detail and provide effective assistance, we kindly ask you to provide additional information regarding your account, including the full name and surname registered in your account, the username used during registration, and any other details that may help identify your account.

This will allow us to quickly locate your account in the system and provide you with appropriate support. We strive to resolve your issue promptly and provide you with the best possible service.

Thank you for your cooperation!

Best regards,
BetiBet Team

mankhater

1 year ago

Hi BetiBet

Here you can find a screenshoot of my account. That's the only email my account is registered under on your website.

Greets

BETiBET Casino

• Representative

1 year ago

Dear Mankhater,

Thank you for contacting our casino. We appreciate your attention and interest, but unfortunately we were unable to find an account registered to this email address. You may have used a different email address during registration, or there may have been an accidental error in your data entry.

In order for us to help you, please specify which email address the player used during registration. If you are not sure, try to think of other possible email addresses that may have been associated with the account.

We strive to provide you with the best possible service and make your stay at our casino as comfortable as possible. Your account is important to us and we are ready to make every effort to get you back to enjoying the game.

We look forward to hearing from you and are available to assist you at any time.

Best regards,
BetiBet Team

BETiBET Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $593

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

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I try to pay-out on 19.03- 1000€ and today at 12.43 a clock I receive an e-mail that withdrawal was canceled. I try to write in chat and Amy, vip manager, says that is because of the daily limit was execeedet. But I didn’t make any pay out since 11.03 so what have to do with daily limit I don’t know…
I made a payout again today 1000€ and I have 847€ waiting to be payd out.but I don’t trust them, because can be in 2 days they will cancel it with no reason. I see that they lie to me and say that Withdrawal was canceled yesterday “due to the daily limit” but was canceled today at 12.43. Thank you very much and I apreciate your help!

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Attempting withdrawal multiple times, account is fully verified so i’ve done my part.
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First of all, Betibet's terms and conditions state nothing about selfies as KYC verification. Nevertheless I complied. I have since carefully taken and sent about 7 selfies, which have all been declined. The reasonings were many and shifting. Obviously a clear image was required with a visible face. But I also had to, in one hand, hold my driver's license and a written note, where the whole hand should be visible along with clear details of the documents. I tried my best, but if I got too far, supposedly, the details weren't clear enough, and if I got too close, I couldn't get my whole face and hand in the picture. I honestly don't believe it can be done much better than what I did.

This correspondence, which I document in this complaint with my attached screenshots, obviously has no relevance to KYC. Having me walk around inside and outside my apartment to take selfies with my valid documents, in various fashions, should be pretty convincing, regarding that I am who I say I am. Especially since the driver's license and my face match. It seems like a deliberate attempt to stall my withdrawal. I know this is not uncommon, and previously I have in similar situations with other bookmakers who kept trying until I finally got my uploaded selfie accepted. But this time it just seems impossible.

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18/6 800 Euro

19/6 1000 Euro

20/6 1000 Euro

21/6 2000 Euro

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