General Information about Betgrouse Casino
Betgrouse Casino is an online casino and sportsbook offering a wide range of games to play instantly from any web or mobile device. For the purpose of our expert casino reviews, we’ll look at the casino, but if you’re interested in sports, you can visit us in the sporting section of our forum.
The casino caters for multiple markets, including the United Kingdom. As well as being fully licensed and regulated, the casino is approved by iTech Labs
Payment Information and Options at Betgrouse Casino
The casino supports a wide range of payment options, including popular bank cards and web wallets, and the minimum deposit is £10.
The casino aims to process withdrawals as quickly as possible. You must verify your account with identification documents, and this could delay your withdrawal. More specific information regarding payments is available through the cashier when you register.
Customer Support at Betgrouse Casino
If you need help, you can contact the casino, but we could not locate a live chat feature. The best option we found to contact the casino was through email or the online contact form, which is available in their ‘Contact Us’ section. Support agents are available 7 days a week from 8am to 00:00 am CET. However, once you register you will be able to launch the live chat agents during these business hours.
The casino also has an FAQ section that covers various topics, including casino bonuses and verification.
Games at Betgrouse Casino
The casino is home to a wide range of games, including the latest online slots, and there are multiple gaming providers on board. If you like the thrill of progressive jackpot slots, you’ll also have a selection to choose from.
In the games lobby, you can easily see the new online slots, so you can try games as they are released. If you want to find games quicker you can use the search engine, which can find any game or provider almost instantly.
The casino also has a selection of table games, although there is no clear gaming section in the lobby for these. We were able to find blackjack and roulette variations using the search bar, and the same applies to their live casino games.
Betgrouse Casino’s Commitment to Responsible Gambling
The casino supports responsible gambling, and you can answer a series of questions regarding your gambling activity over the last 12 months. You’ll find this test in the casino's responsible gambling tab at the foot of the casino.
To prevent and manage compulsive gambling, the casino also has a trained support team and has implemented a self-exclusion program. You can also set a maximum deposit limit and access your depositing history when logged into your account. You can set deposits through the personal limits feature of your account and set reality checks and session reminders.
The promotion of sports betting was ok and worked fine. the sports section was varied but any good points have been let down by the fact my withdrawal hasn't come through.
I've not been paid my withdrawal for getting on for a month now. I've had a couple of emails in response just saying they're busy so expect delays. I've tried live chat but only had one answer which eventually logged me out as the time between responses was so slow. They've licensed in Cyprus not UK as it says here and I'm beginning to think the money lost. give this one a wide birth guys!