Page 8 – Player Reviews for Betchan Casino

The casino layout and speed of loading was nice...

The customer service level was absolutely terrible. There are no Native English speakers on their team. Their Banks Transfer Withdrawal form makes no sense. They ask for the BSB and Account Numbers to be put in a single line on a single field. Which just makes it an entire series of numbers and they assured me that it would not fail though I think it will.

I asked them how long it takes to process withdrawals. They said the status would be approved when the money reaches my account, which makes no sense. They still do not fully understand the question.

There is no way to escalate any complaints or questions. The general support staff know very little about the casino and its processes. It is impossible to contact the banking team. There is no telephone number. I highly doubt I am going to receive this withdrawal.

Terrible casino that's advertising false no deposit spins promotion. Customer support was lackluster, the "support" guy was rude and closed the chat while I was typing something, he could not have cared less. Certainly not a casino I can recommend to anybody.

As a popular and well established casino, my expectation from Betchan was high but sad to say my experience here is really negative, my best wishes for Betchan casino.

Welcome bonus offer is similar like other Direx N.V casinos. While depositing for the 1st time I used code berlin for 100% and 30 free spin, but after deposit the bonus didn't triggered so contacted live chat and they added the bonus manually. Lost the 1st deposit very quickly, that's ok.

After a week I decided to give another try, so for 50% and 30 free spin I used code Oslo, but like 1st time the bonus not triggered, so I knocked in live chat but they were busy I was put in waiting no 8 and the estimated waiting time was 15 min, its ok busy hours I can understand. I started playing without the deposit bonus and I lost within 11 min, totally ok. I knocked live chat this time I was in waiting serial no 3 and then suddenly my internet connection gone so I left and comeback at night logged in and knocked live chat and shared my situation and requested for 30 free spin, 1st he said I didn't put the code while depositing which not correct. Same thing happened on 1st deposit but he said for 2nd deposit I didn't used code and he can not allow me 30 free spins.

Ok! Long story! In short I want to say, I did used code oslo, may be I did mistake on the process, my miss, cool, I thought its ok live chat support will help me. Me not complaining at all, its not about 30 free spin, what I feel now is, if I play here and face any problem I will not get the help and support I expect.

All ok, my best wishes for Betchan Casino.

* great game selection
* fast verification
* amazingly fast withdrawals
* very helpful customer support

* I guess a few more slot operators could be added but really nothing at all to complain about

Many games to play from, very few games that do not work or have errors graphically the games are quite nice.

This casino continuous to be annoying, they suddenly dropped the trusly cashout option, they have very slow message/support department. Also the blackjack games are really strange and give multiple errors and winning outcome is very much in favor of the dealer. Also they promise specific bonusses and cash back but than you suddenly get much less than you should with some excuse and also the cash back has wagering requirements which is really strange.

I love to play the betchan casino loads of nice slots games and many live table games.

I have 250 euro in pending mode to cash out for the last 2 days. I try to contact support send few emails no response. I think I wont get this money

Id like to write a new full review about this casino.
Like i said before, the site offers alot of different slotgames and other games.
The layout looks good, and i found it easy to navigate!

As for the welcome bonus, i loved the fact that i got the bonus straight after i made my first deposit, no bonus code needed or anything.

As my own experience, i made a 25 euro deposit and managed to get 1100 euro on my account wich i could cashout.

The withdrawal process looked kinda shady at first.
Ive chosen to withdraw with direct bank transfer, but i had no idea wich details the casino was looking for, resulting in a rejected withdrawal for 6 times.

Now, within 5 days after playing ive received my 1100 euro!
Thanks Betchan en support!
Special thanks to Michael for helping me with my withdrawal.

This casino is worth playing!

I made my first deposit at this casino the 14th of may.
I enjoyed the great variety of slots betchan offers their customers.
Site works like a charm, and above all i found it easy to navigate.

I even managed to make 1100 euro from my first deposit bonus, now im just waiting for the casino to finally verify my account and payout.

After reading lots of complaints on the internet, i really wonder if this casino does pay out..
If it does, it will get a 10star rating and will become my new favourite casino!

Since playing with Betchan Casino they have been very responsive and helpful. I can get very forgetful in adding a bonus code before payment but everytime I have gone to their online help they have provided such great customer service. They automatically added to my account my 2nd and 3rd deposit bonuses without me asking, which is amazing because I remember one online casino refused to give me this bonus after I deposited over 5 or 6 times. I was lucky enough to win a small jackpot on one of their slot machines and the withdrawal process was such a smooth and fast process, even with it being my first withdrawal request, I received my money in 1 day frame time. I have had plenty of issues with trying to withdraw money with other casinos sometimes having to wait 2 weeks sometimes so I was extremely happy receiving my money so fast! It’s been a great experience with lots of games to choose from and appreciate the customer support I have received. Thumbs up 👍🏽

Haven’t experienced anything I could say I disliked but obviously like bonuses and more of these are always welcomed by me but such a small note. Really great experience!

- Logging out button.
- Nice lay-out
- Instant withdraw - even though they will do everything they can to not pay you

- Worst support out of all casino's I have ever been at
- BetChan hides their responsible gaming tools / only available by a hidden link
- Support doesn't reply to emails and their livechat support is so bad
- Terms and Conditions are very thin and not specific enough
- If you are a vulnerable player, don't play at this casino. They won't help you
- I opened a complaint, I get zero support nor did they reply to any of my emails.

I am playing this casino for about 6 months, I can't say that it is perfect but it has relatively many games of well-known brands, number of currencies that is usual now for online casinos, bonuses that are also now a new word in gambling, but still attractive.

It takes them very long time to withdraw if you win, it seems that they have lower payout than other casinos of that type. Recently I noticed that it takes the site longer time to load even the home page not saying about games. And one more thing that is probably common for these types of casinos - pretty rude online service, it seems that they just lack people and want to get rid of you quicker to get along to the next player.

- Fast mobile play
- Lot of games to choose
- Fast deposit
- Often free spins
As dutch player I really like this one! Can Not say anything about withdrawal yet, but hope it is fast. Then for me a perfect casino and gonna play more. Will update when I know more about withdrawal.

Maybe the bonus wager a little high but that is at Every casino almost. Can't think of anything else!

As us Australian players are now limited due to new gambling laws I was hapless in finding a casino after microgaming was disallowed until I found betchan. I like the variety of games offered especially mobile format and how easy the user interface is. Bonuses and promotions are great.

Customer service chat is always available. At first there was a issue with document types accepted for verification but now that I'm verified I am very happy.

Verification document types re scanned unallowed does not make sense.

Very fast verification and cash out. Personal VIP manager, selection of games, easy access to review lobby.

Support very nice and if they can always issue bonus or free spins. No deposit bonuses without maximum cash out... Games pay out good
Betchan is 10 star ⭐️like for me

I think is only I don’t like that Novomatic provider isn’t in this casino yet .

Fast Cashouts, a lot of games, good support agents.

Last 4 weeks i have played for 2500 every week, just this week i lost 2800 euro and got som Bonus but they say you Will get 3x wagering on cashback and bonuses, when you get them its 40x or more. Also I became VIP in August on the site, played so much for it, got a lot of points i could change for cash, but all of sudden they start from scratch with the site, deleted my vip level 5 and the points, had to start all over again to become vip, never got any information about this change or compensation either.

Hello. For me, a casino, one of the best. And what problems did not experience with this casino. I recommend it.

I have nothing to say about this. No negative emotions to this casino.

Not so much. Lay-out of site is okay though as well as the game selection.

Just nothing special. Did some deposits at this Curacao licensed casino and decided to spent my money elsewhere. Deleting my account turned out to be the biggest challenge here.. in the end I managed to let them close. Still get e-mails all the time though.

They have alot of games and fast cashout and thats what I like the most on a casino, so Betchan is my number 1 casino and they sometimes give awesome goodwills to.

Not inform me about building new vip program so still cant use my comp points, and never get any answer when can use again

I have played at BetChan Casino for some time now. They have a lot of Casino games, as well as super fast cashouts. Really like my personal bonuses and special casino promotions. Recommend this to everyone!

There are no telephone support. But chat and emails are 24/7 and they do speak Russian. So I am fine with this.

I started on this casino with a small deposit because I thought there is probably not a lot of games, but to my surprise they had over 13 game providers and I did hit the biggest win on this casino 1500x bet amount! My favorite thing about betchan is their withdrawal time. It's so fast your money will be in your e-wallet in less than 1hour from my own experience.

This is a very good and trusted casino and deserves to be on the toplist!
Edit

Sometimes I receive an error on same games but after you reload it everything its fine and it resumes where you left it!

I play on a lot of casino s... betchan is one of my favorites.. I lose a lot...I win also a lot... amatic games...magic forest..when u get the freespins....and you're in the "winning zone" you will get a lot of freespins..withdraws are so fast... no pending time...in one hour its on you're skrill account.

Cashback with minimum of wagering..

I cant find the cashback rules... you get every week? On mondays? I don't have complaints... I really do like this casino.

Nice bonus. Good games. Fast account verification and fast payouts! Just stick to the bonus T&C and you'll be fine.

I am registered in this casino on May 23, 2015, acquaintance in this casino began with a slot from the manufacturer of Netent in Starburst. This slot at the time so much that I only twisted it for days. I started playing in rubles from the beginning, I was not lucky, then I switched the denomination to Euro, I started to take it right away. Then gradually moved to play in Microgaming, at that time he was still. In Microgaming lucky in Immortal Romance, poured excellent. After disconnecting this manufacturer switched to the manufacturer Amatic and then skidded. This casino from Softswiss is the only casino where I'm in big plus. In other casinos I constantly get covered up, going to casino betchan immediately goes excuse. I want to say thank you to this casino, everything suits.

One minus of this casino for me is the lack of the manufacturer Microgaming. I did not find any other minuses in this casino.

This fairly new casino, Betchan, has been getting quite a lot of exposure from members here in Askgamblers. Although their offers weren't really exciting as at some other casinos, as far as I was concerned, but I finally decided to give them a try and claim the offered 33 no-deposit free spins upon registration. Motorhead was, at that time, a newly released game from NetEnt but I haven't played it as yet, so that 33 free spins was a good opportunity for me to try out both the casino and the game at one go.

I was already familiar with the name SoftSwiss, having played a few of their games at Jubise Casino since some time back, but Jubise Casino has since been closed down and my account transferred to TTR Casino instead. Betchan is similar to TTR casino in many ways, using SoftSwiss platform for one, and having similar games, for another. I like playing at TTR Casino, even though I couldn't make anything out of my deposits so far, so I was hoping that Betchan would and could provide me with a similar, if not better, experience.

Well, the 33 free spins on Motorhead ended badly, as expected, because I have already known about the very low paytable and the very low payouts from that game, so I wasn't surprised at all. Next, I made one deposit of 20 EUR and claimed the welcome bonus of 100% and 30 free spins on Starburst. I wished that 30 free spins on Starburst could be swapped for another game, but I never bothered to find out, nor asked for it. Sad to say, my deposit and the bonus money all went down the drain quite quickly, playing the game Book Of Ra Deluxe, without getting anything in return, and those free spins on Starburst ended badly as expected too.

Well, what more can I do. Betchan Casino couldn't and didn't provide me with what I had wanted or expected, so that deposit was the only one from me till this day. The 50x bonus wagering is also something that I don't like at all, being much too high when compared with other casino's offerings. I have no further interest in the other lower deposit bonus offers, and the free spins offers aren't that interesting to me either, because Fruit Shop is also not one of my favourite games. Rather than waste my money playing on games that I do not like much, I'd rather skip them totally and make my deposits elsewhere.

Honestly and at this point how I have been treated I can't find any positive sides, because I don't see this site fair.

I made one bigger win, but still less than 5 BTC. My account was closed and the winnings money confiscated. I didn't receive any kind of note from them that I had breached any terms and conditions even. Indeed, I didn't breach any rules and terms. This isn't how casinos normally behave.

Nothing! The most credit goes for running a such a well built scam, but this definitely isn't a real honest casino.

They did a very ruthless scam to me! I deposited and immediately account disabled. No explanation given no matter how I tried. Later on showing as if I never even had account. Chat support maintained the same - I supposedly never even had account. Money gone without even having a chance to play one single game. The most outrageous and unreal experience!

Lot of different games
They have got offers and bonuses often

They practice very unfair operating model.
Their rules look like simple and precise, but take this as a warning.

-Some of their rules are presented very imprecisely, and they can and will use it to arbitrarily take someones winnings.
-Also they seem to almost hide some of their rules to such places on the site, the normal players can not find them easily.

I cannot believe how much good reviews are there around the internet about this casino.

Before you consider playing here, I advice everyone to google around a bit, look at the forums and try to find the real experiences people have got about them.

They have got their license in Curacao, which means that the casino can do almost anything and the players have got very little or none influence if they are mistreated.

One of my favorite establishment. Big software list, fast withdrawals and generous bonuses.

Some troubles with the live chat but it is trifle I think.

Hi. I am beginner in gambling. I like the betchan casino. Slots are interesting and nice. I spent good time.

Cannot say bad words yet. I like all slots, their design

Nice one online casino with huge deposits list.Games list just enormous, NETENT, habanero, iSoftbet it is all I need for good rest.

It is no cons for me, no really I am satisfied of all.