bet365 Casino

Bet365 Casino - Rejected withdrawal with no explanation

£1000

Hello, I had long chat with support but got only automatic reply, as they ask me to create new bank, because current one witch I used for deposits to casino and daily uses some why are not alright for them. I asked about alternative withdrawal methods, but chat just keeping auto answer please get new bank wire transfer details, and its impossible to do for me. I'm using official bank to receive my salary and pay taxes, as both credit cards are added to that bank iban witch used for deposit, I want to attach screenshots from chat and get help.

Bet365 Casino - Bet365 refuses to payout to my bank account

I made a deposit on bet365.nl using Revolut. No bonus no wagering nothing active. The moment I tried to withdraw, they told me I cannot make a withdrawal to a Revolut bank account it has to be a Dutch bank account they said. How is that even possible? I made the deposit with that bank account I should be able to withdraw to it, makes no sense at all. It's still even an option in the available deposit options and withdrawals.

Anyway, I told them I don't have an active Dutch bank account at the moment and my Revolut account is the only bank account I have. They refuse to pay out to that account, although I showed them ownership of the account, bank statements, and basically everything they needed.

I've been going back and forth with them through email for like 12 days now every day. Each day some other employee replies and gives me different answers, like You can use Paypal to withdraw that should work, I try it and they block my account and tell me that is not an option. The next day another employee says you can withdraw to any European bank account, just show us you are the owner and bank statements. I have another bank account that isn't Dutch, I try to withdraw to that by giving them all the info they need, but after giving it to them they refuse and tell me only a Dutch bank is allowed to withdraw to. They keep referring to their T&C which says absolutely nothing about that.

This just keeps going back and forth and I am sick of it, how can a casino act like this? I just want my money which I won fair and square. The account is now blocked for further gaming or activity, I can only log in. They even removed the block once tempting me to play again and lose the balance which failed, after that they blocked it again.

They keep saying only withdrawal to a Dutch account is possible, well I don't have one, so now what? I've never ever had this problem with any casino or betting company.

Bet365 Casino - Enhanced verification issue and delay

I've been having to go through the Enhanced Verification Process with Bet365 for the past week or so now.
At first, they claimed to have called me when in fact, that they didn't. (Please see my other complaint)

After a few days, they finally asked me to provide documents, which I did on Feb 23rd.
In the same e-mail, I've attached the time I want to be contacted as well.
This morning, Feb 26th (3 days after), they sent me an email from the same address, but a different thread (convenient), claiming that they never got an email from me with regards to the time.

They keep delaying the Enhanced Verification on purpose to try and withhold my funds and/or playing on their site for some reason.
The worst part is the way that they lie when I have all the proof.

In their first email to me, they claimed to have "called me" but when I confronted them via live chat about never receiving a phone call, they admitted to never having called me.

And now, they're saying that a time has never been set up. I am TIRED of their lies, and they are probably doing this to multiple people.
They NEED to be held accountable.

Bet365 Casino - Withdrawal problems

I made a withdrawal request 07/07/2020 I am still waiting for funds 24/07/2020 I have contacted live chat and customer service daily each time I'm told that bet365 appreciate my frustration and they will email me if they have an update I have contacted customer service through Resolver .com as I was unable to get a reply from complaints dept. This reason Bet365 says I haven't received any of my withdrawal is because there was a digit wrong on my bank account which I have used to deposit on my bet365 account and they have confirmed my details are correct that was done 11/07/20 each.time I contact customer support its the same response they can't trace my withdrawal yet but they are working on it when they receive my withdrawal they will contact me it's been 18 days now with no idea if a timescale just basically wait for Bet365 .They know I haven't received any of the withdrawal I just want an end to all this I feel that I'm being a nuisance to them but I also feel if I wait for them to contact me it won't be resolved

Bet365 Casino - Unable to verify account

I had my account suspended on Bet365 and for it to be reactivated, they asked me to send a code that I would receive by letter at my address. But I never received this letter. I requested that it be sent again several times and the letter never arrives. I'm waiting for more than a year. I also asked them to send a registered letter so that they could prove that the letter was sent, but Bet365 refused to do so. Bet365 simply does not send any letter and does not allow me to cash out my $3025.00.

Bet365 Casino -Closed my account without any further information.

$3025

I was playing on bet365 casino since 2-3 years now. all was perfectly fine. recently i also deposited again around 2000 euro and lost them during the casino games. then 2 weeks ago when I tried to log in into my bet365 casino account, i got told that my account is under suspension and i should contact the support. I contacted the live support 3 times since 2 weeks and every time they said that i will recieve a call next day from the apartment that is responsible for this case. Now more than 2 weeks passed and I still didnt got any call or email. Please help me with this case because I am very dissapointed.

Bet365 Casino - Suspended my account without a reason

Hello! Bet365 are totally ignorant in this case. They have suspended my account with my 900 € on it and they want to have copies of ALL used Paysafecards on my account. I have provided them with around half of them and they want all the other ones. They claim vendors can give me duplicates. That is impossible. Paysafecard customer service have told me that Paysafecard voucher is anonymous prepaid card and they sell thousands of them daily so its impossible to make a duplicate. I won 1000 € last month and I've deposited around 800 € a week ago and was making a steady profit. All of a sudden they suspended my account without a reason. Agents close live chat almost immediately saying they need picture of all Paysafecard vouchers. Since my last deposit on bet365 I've made bets for around 1200 € and gambled a lot. Under their terms&conditions you cannot find a sentence that you need to keep a single Paysafecard voucher, and they want them all. This is a total robbery by them. Please help me in this matter, you are the only one here who can help me. Otherwise I can say goodbye to my cash. I have to tell this also they have suspended my account without making a withdrawal request. They suspended it without a reason and requested all Paysafecard vouchers.

Bet365 Casino - Verification Issues

€900

The evidence is damming please find attached the evidence of my mistreatment by casino bet365 The facts! Just to explain my situation. I am an australian who has just recently been transfered to the UK by the company i work for in Australia for 6 months. 1) On 24/03/2016 and 25/03/2016 i received emails stating that my account had been fully verified and there was nothing more that was needed in that regard. Please find a screen shot of the two emails as proof. 2) On 24/03/2016 i received an email from skrill advising me that funds were received in my moneybookers (Skrill Account) for 500 USD from bet365. So you processed my withdrawal to my skrill account. Please find this skrill email attached. 3) since the two emails on the 25th and 24th of April 2016 stating that my account was apparently fully verified and there is no further documents needed regarding verification with bet365 i have made ten deposits totalling $361.50 USD. The final transaction was a deposit of $35.00 USD on 1st April 2016 which is still sitting in my account right now. The reason for this is because when i went to log in the next day on the 2nd of April 2016 to play with those funds my login kept failing. I went straight to chat to see what was going on with my account and they told me that my account had restrictions on it and the opetator told me i would have received an email regarding this matter to which i never received the email. The chat operator continued to inform me that all of a sudden after the the two emails stating that my bet365 account had been fully verified and after bet365 had paid and processed a withdrawal of $500 USD plus ten further deposits via skrill totalling $361.50 including the $35.00 USD still sitting in my account that my account now was suspended pending a verification document that was all of a sudden needed. Bet365 required me to send in in a photo of another photographic ID other then the passport i had already sent in (to which i dont have and have never needed another) this time with me in the photo holding it up to prove that i am in fact the person who is sending in these docs. So i sent in a photo my passport with me in the photo holding it but that isnt good enough and im still unable to play my funds nor login to my account after emails informing bet365 that i dont have a second photographic ID. Now support is ignoring me and chat say they are not allowed to discuss this matter any further. So my $35.00 USD remains in my account im in UK and i cant get another photographic ID to satisfy Bet365s unreasonable demands until i go back to Australia. They are trully disgusting and unreasonable. When i asked them to just withdraw my $35 that is sitting in my account and close it down they told me that i can only withdraw the funds once a photo of a second form of photographic ID is sent to them with me in the photo holding the ID next to my face. When prompted regarding bet365 having processed a withdrawal just after my account had been fully verified although if im not verified now without this second form of ID then i mustnt have been verified when they processed my withdrawal. Then they stated that i had passed the necessary checks in regarding withdrawal. All of a sudden im not verified and i cannot make a withdrawal or access my funds yet nothing has changed on my part since the the two emails sent to me stating was fully verified and immediately following these emails had a withdrawal processed by bet365.

Bet365 Casino - Unreasonable Verification Requests!

$35

Hi my name is thomas **** and I am 73 years old in june of this year...I currently hold a balance of 78gbp in my bet365 account..my account has subsequently been closed for verification purposes and was asked to send in ID documents..I sent in my Passport and then was asked to send in a picture of me holding my passport against my face which again I adhered to. but now 365 require a driving licence or national ID card ???? why they need another form of photo ID is beyond me !!! I have told them I do not drive and never have done...but there response to this was that the only way we could move forward with the verification of the account is if I apply for a driving licence !!! I am 72 years of age and I do NOT intend on applying for a driving licence for the first time at this time in my life...I have never heard of anything so ludicrous in my life and if this is how 365 treat there customers then they can keep the money as I will not be doing this ! for a 78 gbp balance that sort of verification is outrageous and just cannot understand why an institution would need more than one item of photo ID even though I have sent that ID in a picture against my face as well...I am not playing there silly games. Ask Gamblers can you please have a word with them and agree this is an outrage Thomas ****.

£78

Complaint Statistics

Resolved 4

Avg. Amount $ 1,209

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

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Player rating

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Top reviews from our players

Ben365

3 years ago

7/10

Has an amazing steaming site where you can watch all games that you like.
The casino works and I never had a problem withdrawing and has a very nice live chat.

Not enough amount of slots, does have all the live games that I would need. There is no way to stream e-sports on the website eve if the games themselves are on twitch.

Flatzem

3 years ago

8/10

* slots run smoothly.
* live chat is available at most times or can send a message.
* there is no requirement to wager your deposit like on other sites where they won’t let you withdraw without staking at least 1x-3x so sometimes you make a deposit and win and can withdraw quickly without having to go through more wagering.
* has many slots, hundreds of them
* live casino has Playtech as its provider
* has all these good slot providers: red tiger, NetEnt, BTG, Microgaming, Thunderkick, QuickSpin, blueprint.
* verification was fast and hassle free.
* no deposit fees or withdrawal fees.
* withdrawals via bank transfer are fast (in under 2 hrs) and free.
* frequent promos on an almost daily basis really with both slot and table games and sometimes a mix with sports tied in with slot free spins.
* weekly free spins with no wagering on winnings.
* Slot RTP is at default setting which is something important these days as you want to be playing at the best RTP possible for the slots, many other sites have lowered their RTP so beware.

* can’t search by volatility of slots or provider or theme. (sometimes if you type in a provider name e.g Iron Dog, it will give you some results but not all)
* if you are in casino section and search for a slot it doesn’t give you the same results if you search in the games section but sometimes it will give you a casino section slot from a games section search, this needs to be sorted out.
* doesn’t have Evolution Gaming for Live Tables games/other Live games. Thus if you wish to play for example; Crazy Time , you won’t be able to here.
* free spin promos are usually given on the bet365 brand slots and these are not really capable of giving good big wins.
* weekly promo spins used to give me 20 per week then it lowered it 10 and hasn’t gone up since.
* some slots have their min bet set too high and thus above the default minimum sometimes even as high as 5 times the minimum that you find somewhere else!, sometimes it is double the minimum! There was no change done to fix this issue after I had informed the customer service about this. Maybe they don’t care about the low rollers playing some of their slots but I find this unacceptable and thus leaves me no choice but not play those particular slots with the higher than minimum bet.
* some playtech slots have low maximum bet setting sometimes as only 1.50 eur per spin e.g True Love. While Safari Heat and Thai Paradise also had that limitation before it was removed and now Safari Heat and Thai Paradise have max bet of 60 eur per spin.
* doesn't have these providers; Hacksaw Gaming, NoLimit City, Pragmatic Play.
* doesn’t have my old favorites anymore, Cinerama, Pink Panther, Wall St. Fever. All these were progressives jackpot slots but they are no longer available to me or maybe others too.

deejaz

7/10

I like the games and that I can play on this good site. I like fast live chat very much, and I like the immediate deposits and withdrawals. So I can recommend.

seda31bort

8/10

I like the games and that I can play on this good site. I like fast live chat very much.. and I like the immediate deposits and withdrawals. So I can recommend.

Gilver

9/10

I’ve been using this site for a while now and really enjoy it. Has some of my favourite games. I’ve won a lot on here with some good payouts. Instant withdrawal which is great.

Definitely one of the better sites I’ve played on. This week I won £1800 on there.

It would be great to see more promotional features for regular players. Also I find the games crash a fair bit using the app. Would be great to see some other games such as San Quentin, Jammin Jars and Iron Bank on there.

Andy4909

9/10

I played with a no deposit bonus and the winnings were nice. The casino is great and I think it’s worth my money. Payouts take no longer than 2 days. I am satisfied.

jojowhizz

3/10

Lots of sports games and bingo. Defo not a place to get bored the sports are very indept thos the game site rather dull but can be fixed. Better offers would help but its adequate overall

The treatment by the customer service. They constantly misinterpret what is said about anything and a simple procedure can turn into weeks of being messed around. The managers need to review the way staff act and asking for a manger should not lead to a ban

brielritchie

10/10

Signed up here not too long ago. I avoided this casino like the plague for a long time, for some reason I had it set in my head that it was one of those scam casino's and that the reviews were fake. I looked more into it and I quickly realized that I wanted to give it a shot, and that it was not a scam casino as I thought it was. I won $6,000 and got the funds with no problems. I continue to play here, and will for a long time!

Ahmad121212

10/10

Bet365 one of my favourite casino I've been playing now for years in this casino I never had one problem, well designed casino, may game providers to play, the Sports bet is very nice, customer services so professional and friendly.

Really I have nothing at all to dislike about this casino everything is great overall very good site I highly recommended to play. 10 stars deserved .

Star332