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777 Casino is closed, please try these instead:

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777 Casino

Player Rating 27 Reviews
4.4/10
27 Reviews
Complaint Response 26 Complaints
4 days avg. 26 Complaints
What we like
  • Well-rounded selection of slots
  • Includes a real live casino with 5 different games
  • Available to both desktop and mobile players
  • No download required
  • 24/7 toll-free phone support
  • Secure with SSL encryption
  • Proven fair by eCOGRA
What we don’t like
  • Unavailable to residents of several countries
  • Limited range of virtual table games
  • No video pokers or other casino specialties
  • No live chat support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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777 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.777.com
Established
2015
Licences
Gibraltar Regulatory Authority, UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

777 Casino is an instant-play online casino that provides a variety of slots and a few other games to desktop and mobile players around the world. The site features top slots and other casino favourites from NetEnt, Playtech, Random Logic, NextGen,  and IGT. It is also part of the longstanding 888 Group of casinos, which have been managed by Cassava Enterprises for more than a decade. 777 Casino is available in English, German, and Swedish, and holds licenses from Malta, Gibraltar and the United Kingdom.

Restricted Countries and Territories

At this time, 777 Casino does not accept residents of Israel, Turkey, and the United States. All others are welcome as long as online gambling is not prohibited by their local laws.

Mobile Gaming

777 Casino makes mobile players a priority. The majority of their games, including the live dealer lounge, are available to players on the go. The site is compatible with virtually all HTML5-compliant devices, including the iPhone, iPad, and most Android smartphones and tablets. No app download is needed.

Security and Fairness

777 Casino protects players with SSL encryption. This technology instantly turns all sensitive data, such as passwords and credit card numbers, into unreadable text. It’s the same protocol trusted by all top online merchants and banks.

All of the games at 777 Casino have been rigorously audited to meet the fairness requirements of the UKGC and GBGA. They do an excellent job of explaining the process behind the RNG testing procedures and feature a link to the latest eCOGRA certificate on their “Fair Play” page.

StallCation

Complaints

Read the complaints other players have left for 777 Casino. Learn more about complaints.

Show all complaints
777 Casino - Account and withdrawal issues

Hi, I am writing this complaint as I’m having continues problems with 777.com, I signed up on Tuesday 09/02/21 and everything was fine. My bonus worked fine and my account was all set up. That night I deposited £180 into that account and it accepted the deposit with no issues. I was playing for about 2 hours again with no issues and then wanted to with withdraw my funds of £297. Unfortunately as soon as I clicked withdraw funds it logged me out of my account and said my account was temporarily disabled. I then contacted customer support straight away as I was worried I would lose my money.

The man wasn’t very helpful on the phone, he just told me I had to email the operations team as they don’t have a contact number and they will get back to me within 72 hours. 48 hours after that I received an email from the operations team stating my account was suspended With more information or no reply to my original email. It has now been 6 days and I haven’t received any email or phone call or anything back. I was really worried about the situation and my funds I continually called customer support to chase up and they said I should not worry as I am 100% entitled to my money and the situation will be resolved. I’m not sure what else I can do other than submit this complaint as I have contact customer support numerous times and they have just said they will chase it for me then I hear nothing back. Hopefully this complaint helps me to receive either my funds I deposited into the account or the funds I am entitled to in the account.

I have screenshots of all emails sent and received but I’m not sure how to add this to the complaint file?

Thank you

staus Unresolved
£297
777 Casino - Funds Not Returned After Account Closure

On 5/12/20 I formally requested by email that 777 close my account with them. At the time I had an active cash balance of £1120 on the account.

On 8/12/20 I received a reply confirming that the account was now closed (attachment A). At this time they also requested I confirm some personal details to finalize the procedure (also on attachment A).

On 9/12/20 I replied to confirm the personal details as instructed. I also requested confirmation that the cash balance had been returned to my debit card / bank account (attachment B).

After this email I received no further correspondence whatsoever from 777 and the money never appeared in my bank. Over the next month I sent a total of a further 6 emails to pursue the matter (attachments C, D, E, F, G & H). I didn’t receive a single reply to any of them, I was completely ignored. The date of these emails ranged from 14/12/20 to 13/1/21 as you can see.

On 13/1/21 I tried to log into the account to see if I could speak to someone directly on their live chat facility. I was surprised that I was able to log in even though the account was supposed to be closed. Unfortunately their live chat wasn’t online, however it did give me an opportunity to take a screenshot to prove that the cash balance of £1120 was still active on the account and hadn’t been refunded to my bank as requested (attachment I).

On 15/1/21 I finally managed to speak to someone on live chat. They confirmed again that the account had indeed been closed, but that the funds were still in the bankroll as I hadn’t submitted a withdrawal request (even though I’d obviously requested this many times as you can see). I again asked them to send the money to my bank account, at which point they told me to log in to their web cashier through a direct external link provided that would enable me to make a withdrawal from a closed account. I have provided screenshots of the conversation (attachments K & L).

You can imagine my frustration at this point. If someone had actually bothered to reply to any of my emails and informed me I could make a withdrawal this way then I would have done so from the outset and avoided all of this unnecessary hassle and stress. However, I thought at least the matter would be finally sorted now so I left it at that and made the withdrawal as instructed (see attachment J). Please note the value of the withdrawal was now slightly higher as I had been credited some extra cash for the comp points I had accumulated through prior gameplay. The balance was now £1132 instead of £1120 as you can see.

However this unfortunately was not the end of the saga. The money still never appeared in my bank and I received no further contact from 777 until 3 weeks later on 6/2/21. This was in the form of an email to inform me that the funds had not in fact been sent to my bank as requested, but had actually been transferred back to my gaming account again! (Even though it was supposed to be closed!).

I’ve reached the end of my tether with this now. I’ve exhausted all avenues to try and get this resolved myself so I have no other option than to make this complaint. I can’t even log into my account anymore to speak to live chat again as I just get a message saying the account is disabled (attachment N) because obviously it’s closed. They are effectively refusing to give me my own money back which is quite frankly criminal and disgusting behaviour from what is supposed to be a reputable gaming company. Please help me, I don’t know what else to do and I need my money back, this has been going on for months now!

staus Unresolved
£1132

Complaint Statistics

Resolved 10
Avg. Amount $ 7,428
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Player rating
4.4/10 27 reviews

Top reviews from our players

I have sent a message to 777 on Monday. They say they reply within 48 hours. It's Friday now and I havent gotten any responses. I have send another message per mail on Wednesday and today, no respons.Also, I have called their support. The call goes silent after one peep. I've tried it twice, both times the same.

I hope they'll reply and get back to me asap, but as you most likely understand, I have my doubts about that.

Nothing. No live chat. Very very basic layout and seems very slow.

Just about everthing hence the 1 star, shocking layout of the casino you swipe down and it goes across, very slow withdrawal times. These quickly need to get up to speed with others before being left behind in that department. Ultimately i cant understand how it can take them 30 seconds to take the money but between 4-7 WORKING days to pay out.

Guess being able get a bonus and withdraw is ok but thats why you rarely ever get more than 10%

Not much here on 777 casino that u cant get elsewhere and there withdrawal times are ridiculous just gives them more time to play with your money on the stock exchange. But if u have restraint from reversing your withdrawal it wont be a problem. But my real issue was play their "exclusive" game JACK'S POT. I hit the scatters for free spin but never loaded up so I refreshed the page and logged back so I contacted support and and he said just play on a different platform in future. I will be with withdrawing my money and deleting my account. I will not be cheated like that. Disgusting.

Hi there, we appreciate the feedback. If you could send us a private message/ complaint with your email and username, we we be happy to look into your account history and resolve the problem as quickly as possible. Our players' experience is of supreme priority and so we will respond as quickly as possible. Regards, 777 team

user avatar

Design of the page is fantastic, one of the best designs I've seen. Future-Retro look all polished. Functionality is great and everything works great. 777 is sister casino of famous 888 and you can use the same account for both of them(shared account). It is pointless to talk about credibility as they are one of the industry leaders and even listed on London stock exchange.

I got free play with 30 wagering and I managed to win 5 $ with 15 free play, with that I won 170 on one round and then it was pretty easy to finish that 5*30 wagering and end up at 200wd. Withdrawal was approved and after submitting docs ONE TIME (as opposed to some casinos where you have to send it 5 times because it is always something missing supposedly or the files are too big with their whopping 165 kb), after that money was on my VISA account in few days, all together 3-4 days. Excellent.

They introduced live casino few days ago powered by Evolution that is very good.

Selection of slots is quite good with all my favourite NetEnt games available and some other jackpot slots from other providers.

Slooooow support. Email was responded asking about my withdrawal two days after I received the money. I guess they were extra busy, and I don't mind, it is better that money travels faster than emails. Also, they just shut down live chat for good few days ago???

Virtual table games selection is rather poor and they are my favourite type of casino games, especially blackjack selection is not vast enough.

Some of their bonuses sound like a joke. I got some offer to deposit 20 and get 10 extra with wagering of 40 times deposit plus bonus so I could withdraw max 40 and bonus is deducted or something. In the end practically I would have to go trough (20*10)*40 wagering to double my money, or I did not understood that bonus. Sounded complicated and I usually do not use matching bonuses so I just laughed.

There is a good selection of slots. E-mail transaction updates are instant.

RTP's hard to find. Limited Table Games, Very glitchy software logs you out a lot for no reason. There is a programming fault in the Multihand BJ which has two repeat patterns: They need to sort this out.

a. Player has 12, will draw a 10 very high percentage of the time
b. A BJ on one hand will condemn you to two losses on the other two hands

Withdrawals are slow compared to rivals.

Thank you for the feedback. We will be happy to look into the queries raised if you wish to private message us with your username or alternatively you can contact: [email protected] 777 team

user avatar

Games are ok and the selection is good. The layout is fine.

I just made my first deposit .I got the welcome bonus. In chat while doing this and before making my first deposit. In the chat the lady said that I would get free spins in promotion and that 100% plus she would add a additional $10 so I made my deposit. When I went to go play there was no added bonus or no $10 added. I seen a sign says I have freeplay so when I went to play the games shown and set my bet it would not let me play keeps saying "action failed" It did it on every game available on freeplay. Then I took my initial deposit with nothing added and tried to play another game it played fine and took my initial deposit. This has never happened to me and I feel really dooped and played here. Please be very careful people. I made many deposits but never had this happen. A day of good fun brought me here and I am not pleased at all. I really don`t understand how this place got good ratings.

Hi TROOPER55, We are very sorry to read this. Please provide us your 777 username and we will be happy to follow up on the matters you've raised. Many Thanks, 777 team

user avatar

Used their promo for 77 free spin and I got lucky won a grand! It was too good to be true! Took about a week for verification and wire transfer to be done, which was kind of long.

I try to use their chat to get more information but didn't get anywhere. I however got my winnings. Favorite casino site so far!

I liked their promo where you can receive up to 20 Euros back if your gameplay loses. I had a minor difficulty at first getting it back, but after I sent an email slightly upset and concerned they came through and refunded my bet. As a gesture of appreciation I decided to write a positive review for them! :)

Was concerned about if they honored their 20 EUR moneyback free bonus. They could add some more Betsoft games as well, for example After night falls :)

Best online casinos I recommend. Service good and super fast payout. Good Speed of Loading games.

Inactive user
9/10

From the beginning, 777 Casino is able to offer a number of games on multiple platforms, all thanks to 888, which is the owner of this site. The key thing is the presence of this great partners, which enabled the casino operation in many parts of the world, including Bosnia. Players from around the world can enjoy this varied casino, especially bearing in mind that the 888 equipped site software signed by Amaya, Barcrest, IGT, and NetEnt. Each of these manufacturers has given its contribution to a fantastic slot games that are reversed gambling industry. All players with mobile devices that support HTML5, including iPhone and iPad, with Android devices Sony, Samsung or HTC have access to this site. The design is based on a web browser also provides ready access to Windows and Mac users with their personal computer.

Players from my country here will find more than a good slot games, starting with the progressive slots, among which are the peak of achievement such as Adventures in Wonderland, Dawn of the Dinosaurs, Millionaire Genie, Once Upon a Dime, and Superman. 777 Casino offers more slots in the standard variants, of which Rainbow Riches, IGT, Ramesses Riches, Victorious, Doctor Love, The Ultimate Universe, Starburst, Hook's Heroes, Elvis, and South Park Reel Chaos among the most popular. Live casino option offers several table games, such as roulette, blackjack, 3-card poker, Casino Hold'em and baccarat. Each of these games is also available in a desktop format, for players who want to simplify the experience. In any case, all those who want extra excitement, now they have a real choice.

The fact that 777 Casino property 888, it brings a number of advantages when it comes to payment methods, because the players are able to use VISA, MasterCard, EntroPay, Skrill, iDebit, PayPal, or Neteller. An additional benefit is that all of these methods can be used to withdraw winnings. Neteller is my choice, when it comes to payment options at this casino. Due to problems with the payment of Skrill, I think that Neteller addition to credit cards, remain my first choice for many years. There is no reason to change this proven method, which works perfectly with an excellent 777 Casino. From me, all praise for their work, although like everyone else, and they can be much better if the effort a little more. I am satisfied with the speed of payments, which is realized within 48 hours. Recommendation to all players, register at 777 Casino.

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