General Information About 32Red Casino
32Red Casino has been available since 2002, and it’s one of the longest-running online casinos in the world. Throughout its existence, it has emerged as one of the most trusted casinos on the Internet.
The casino has won multiple industry awards, and it is licensed and regulated by the Gibraltar Regulatory Authority, the UK Gambling Commission, and the Malta Gaming Authority. Although the website may appear outdated compared to some of the new casinos you can explore, it’s straightforward and intuitive.
To learn more about 32Red Casino and what makes it special, you can read our online casino review, where we cover everything from payments to games and responsible gambling tools.
Payment Information and Options at 32Red Casino
32Red Casino offers multiple deposit and withdrawal options, all of which are listed in our Payments tab. Some of the methods include wire transfers, PayPal, Visa, MasterCard, Apple Pay and many others. The casino has a banking page on the website where you can find all the details related to payments.
The operator offers a level of protection to its clients through protocols such as 3D Secure for your transactions using Visa, Visa Debit, Electron, MasterCard, and Maestro. The minimum deposits and withdrawals are set at £10, except for bank transfers, where the minimum deposit is £100.
Withdrawals are processed Monday to Friday between 08:00 and 16:00 GMT, excluding holidays. The casino aims to process withdrawals within 24 hours, but card withdrawals may take up to 3 working days. On the other hand, e-wallet withdrawals are almost instant. The casino doesn’t state the maximum withdrawal amount or the maximum win amount.
Customer Support at 32Red Casino
Contacting support at 32Red Casino is quite easy. All you have to do is enter the Help Centre and you’ll find the contact form in the bottom right corner. Choose a subject and category, review resources, and proceed to contact options.
You will be displayed a live chat and phone number, or the option to send a message (for specific subjects). The live chat works 24/7, while the phone support is available from 8:00 to 12:00. There are three phone numbers: two for UK residents and one for people living outside the UK.
Games at 32Red Casino
At 32Red Casino, you can enjoy different types of online slots, including new slots, progressive jackpot games, megaways, etc. The casino does a good job of grouping games, while there’s also a search button that allows you to find your favourites instantly.
Speaking of slots, you can also play a demo version before you proceed to pay for real money. Roulette, online blackjack, and other table games are sorted into different categories, making it simpler for you.
If you want to have a real host, enter the live casino game lobby, where you can find over 70 games from several providers.
32Red Casino’s Commitment to Responsible Gambling
32Red Casino is packed with responsible gambling tools. Players can set deposit, loss and time limits to restrict their time at an online casino. You can also take the self-assessment test, and if you answer “Yes” to several questions, you can contact someone for advice. The casino offers links and phone numbers to a bunch of organisations.
Other tools include a reality check, a time-out tool, and self-exclusion. The casino has trained individuals who help players self-exclude from 32Red Casino, so don’t hesitate to contact the casino reps.
The website clearly displays all the information about responsible gambling, indicating that 32Red Casino is doing everything to assist players.
32Red is one of my favorite online casinos and for a very good reason. Not only do they have an excellent name in the industry, but they also make sure that reputation shows through their bonus offers, promotions, games, software and customer service.
I've joined 32Red 1,5 year ago and could count on a very lucrative welcome bonus. A 20 euro deposit was good for a welcome bonus of 32 euros. They have both - a download and flash casino with more than 400 games in total. Unfortunately the flash version has too many occasions where the connection just gets lost, I think they could do a better job there. The whole Microgaming suite is available through their download version. The games I play the most have been Immortal Romance, Playboy, The Dark Knight, The Finer Reels of Life, Throne of Egypt, Bust the Bank and Break da Bank Again.
These slots offered me countless big wins with only a small bet. Sometimes I've been lucky and foremost smart enough to cash out. 32Red used to process cash outs twice a day from Monday to Sunday 9AM and 4 AM. Unfortunately they changed this to skipping the weekend, so now it's only Monday to Friday.
They also have an excellent poker platform with a considerable amount of players, which is a shared MPN (Microgaming Poker Network) Skin with players from other sites. There they also have very decent bonus offers and leader-board promotions. I've played a lot of poker there and I think I'm a few hundred euros ahead overall.
Their live casino platform is one with games like baccarat, roulette and blackjack. Unfortunately I've seen better live casino platforms. The cards at blackjack for instance are ridiculous big and the experience could just be a little bit better. I would prefer the studio from Evolution Gaming instead.
If you like sports betting, then those available as well with basically one of the highest quotations in the industry. The betting options are limited though compared to other big sportsbooks like Bwin, William Hill and Unibet.
What makes 32Red stand out from the rest is their excellent customer service and their pro-player policy.
They have outstanding promotions on regular basis and award their players who play very frequently many times with free chip bonuses. The other good thing is that their wagering requirements are just 30x bonus, which is very feasible to have a nice win every now and then. I would recommend 32Red to everyone who is looking for a good casino. The final verdict: 8,5/10
Bonuses and promotions: 9/10
Software and games: 8/10
Deposits/withdrawals: 8,5/10