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21 Grand Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 17 reviews
4.1/10
17 reviews
Complaint Response 20 complaints
3 days avg. 20 complaints
What we like
  • Large selection of Rival slots
  • 24/7 chat capability, as well as e-mail or telephone number
  • 128-bit SSL encryption protection
What we don’t like
  • No third-party audit of the game software
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


21 Grand Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.21grandcasino.com
Established
2009
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Dutch, English, German, Italian, Portuguese, French
Casino Type
Download, Instant Play

21 Grand Casino is an online casino with a polished, royal finish. They are powered by popular gaming software company Rival. Currently, they hold a license from the gaming regulators in the jurisdiction of Curacao.

Security and Fairness

Being able to enjoy online casino games in safety should be the utmost concern for any online gambler. 21 Grand Casino does a good job at protecting their players with the industry standard of 128-bit SSL encryption. This mechanism makes it virtually impossible for anyone to see the information you provide to 21 Grand Casino.

Knowing that a casino is dealing a completely fair game should also be a priority. Since 21 Grand Casino uses the popular software solution Rival Gaming, there is little doubt that the games are fair. However, a third-party audit would have gone a long way in assuring all players.

StallCation

Complaints

Read the complaints other players have left for 21 Grand Casino. Learn more about complaints.

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Complaint Statistics

Resolved 16
Avg. Amount $ 266
Avg. Complaint Duration 20 days
Avg. Response Time 3 days

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Player rating
4.1/10 17 reviews

Top reviews from our players

This casino do not add here to any responsible gambling guidelines and do not take responsible gambling seriously.

A couple of weeks ago I submitted a self-exclusion request on live chat, via email and on the telephone to a senior call centre staff member and Sebastian, who said he was the owner of the casino.

They flat out rejected to close my account and prevent me from gambling every time! I then proceeded to lose some of the funds I had wanted to protect by self-excluded.

I cannot emphasize enough how much you should ignore this casino. They refuse to self-exclude accounts on request and do not take responsible gambling seriously.

Sometime in the past I became a member of 21 Grand Casino and thought I try their services out on the house as they offered such kind of bonus. I was just curious what they held fro me. Though I couldn't complete the mission then, I had fun time spent here and remember well I played mostly on their 20-payline Opera Night slot and was upset a little bit because one I had 4 Pavarotti symbols forming a winning line and won x 200 of line bet but a wild icon was also on a reel but just 1 position away that could have bumped up my bankroll with its x 2000 if it would have been on the right spot.

It really could've been a nice success or as we're all also known a Jackpot. Some months went by when this (almost) great memory came to my mind and decided to take a look, what's the situation with them on the promotion ground. They had a nice 300% match-bonus with x35 playthrough on deposit plus bonus criteria where the bonus amount was non-cashable. Despite, by then my not too great opinion about some Rival casinos consolidated (luckily enough, there are always exceptions and good, reliable casinos out there using this platform), so my sceptical thoughts were quickly gone away when I realized this is a place that owned and operated by CR Ltd. and I've had some pleasant adventure before at one of the sister casino in this same group (I mean I got paid). I didn't hesitate to claim their bonus.

As I haven't had money on my e-wallet accounts at that time (I happily noticed they offer again Skrill method) I wanted to transfer some money using my credit card, but on the 1st and 2nd attempts it was rejected and thought it must be some technical problem on their site. 2 days later, I wished to do it again but while logging in I got an error message that my 'country ip is blocked' and since then my account has been locked. I n a first surprise mood I wanted to ask for it but the live chat wasn't available at that time. I really don't know it's individually or country related decision, but I'm still able to log in at Play2Win casino.

I guess it is no big deal for both sides, as I never was a depositor here and anyway I like Play2Win better, but this process is strange as it is. The little devil in me is wondering what would be the situation if I had money left in my account!? Whether would they have paid it to me? Otherwise, I believe the fair procedure would have been to inform the customer before any action taken and lock the account.
It can be a separate case and as I said I had good experience at other property of CR Ltd. but it wasn't a player-friendly behaviour and for the future I guess it never hurts to be careful or cautious.

When I first play this casino I think this is the one of the list that don't appeal to me, but don't worry it has good reputation at all and they paid their players based on their customer feed back I don't why does this days this casino had a negative feedback that they're not been paid or there are problems regarding on their withdrawal or others but i am assure that they paid there players like me.

When I tried21 grand casino I deposited 30$ and they offered me a no deposit bonus that is 10$ I don't know the wagering requirements because I lost it fast and it's okay for me to lost that free money so I decided to make a deposit that is 30$ then I tried the bonus 300% times 35 + bonus so a total of 30 x 3 = 90 x 35= 3150+30 = 3180$ wagering requirements that your balance is 120$ so I push my luck and find the attractive video slot and I choose the lucky video slot called Opera nights. I choose it because of the bonus free spin when your lucky so I started to made a bet of 3.00 max line of 20 lines this is a 5 reel slot then I tried it and hoping to wager the requirements and after that I hit their mask face clown that triggered the free spin. I think it was 10 or 5 spin if iv'e not been mistaken sorry for that. That free spin gave me 97.20$ and I am very happy for the result thanks for the mask face clown or mime ? Don't know, I play the wagered requirements and it takes 1 day and 8 hours to complete I cash out 112.90$ and processed 3 days.

Also they had a I-Slots this are the newest thing in slot machine technology. I-Slots are the first interactive slot games and each tells its own story with its own characters and features different endings. All of our I-Slot games are chock-full of exciting bonus rounds and interactive mini-games as you spin your way through the plot lines. These slots are inspired by popular movies and video games and are set to truly revolutionize players online slot machine gaming experience. Other more like progressive slots jackpot, bonuses per week, exclusive promotion an many more.

I rated this casino 8/10 over all .

This is one big scam, they don't pay out!

Inactive user

In 21 revealed to year 2012 newly grand has casino this rakes himself established on the market fast.

The home page is knitted this himself every newcomer so very much openly and simply direct finds and can get cracking with playing. As in the case of almost every online casino one has her choice between the flash version this one play or regard as the download version made possible directly on the home page. One has for decided one and established an account himself it can start already soon. The download vrsion is also beautifully and simply arranged. Player can select a deposit bonus, new one there is an impact from 100% to 300% on her deposit at the moment. As possibilities of the deposit they have Moneybookers, Kredikarte, Netteller, Click2pay, ECO, ClickandBuy, Ukash. They are very hard to fulfill even if these high lure Bonuse. One makes up one's mind for one must the 300% bonus 35 x converts what depending on deposit height in my eyes as well as impossible this is. In case of questions and problems the player has the possibility by live of chat contacting the support directly or one calls a free hotline.

The casino lobby is decorated represented by a hall looking expensive with a red carpet. The choice is good to recognize the casino lobby on the left side where the this one further expands choice himself in tabular form. Separate games like rubbing lots also give Slots, I Slots, table games, video poker.

he choice of the games is on, classic table games like Blackjack, Craps, Baccarat, roulette and Three Card poker, 56 different Slots and I Slots the 21 reams greatly offers grand to them altogether 156 different games, then. Moreover, one may not forget the video poker machines which are liked by almost all players anyway.
One can special game department record jackpot Vegas-Keno as well as but also a normal version of Keno Aposts in this one. .

And the live chat about the games choice has more intensively me enlightened once again after I have I paid in come to the decision to start with good fortune with the I Slot Sherwood Forest with once. Not have the other Slots really appealed from the appearance that one of the perfects was machine for me to there me. I have adjusted the lines with a coining value of 0. 5 and a coin therefore altogether per spin 50 cents to 10 of max. 25 lines.

Mostly, I only play on 10 lines unless the machine only pictures brings in I see this one only brings about a profit to 20 lines with these. The fair maid takes the free games to the Game at Sherwood Slot. One can get a multiplier of 3 and up to 15 free games and which one looks like Robin Hood lets the picture unite into the bonus round reach. The game is extremely thrilling and brings about an effective entertainment value if one comes into one of the three bonus rounds. It an increase of the profits gives game played is also depending on that one of which bonus. If one robs the rich ones, then one can choose pieces of jewelry which ones profitable Coins offer or else one practices his aim safety for the bend shoot. Such is the absolutely profitable bonus round where one fights against the black knight, one can of up to 25 x of the trick value and even more get hold here.

My result: Grand the 21 is a top casino and can keep pace with the others very well and offers one to service . Was slap-uply me, however, disturbs the high sales condition of the bonus offers and the payment quota of the casino is good luck because to end the sales volume, one already needs. I have une a bonus us Sherwood Forrest played with 25 euros there of 50 euros . Insbesondere have I liked the I slots where I have incomprehensible 650 euros won on a use of 5 euros in a drefach prolongation of the free games.

I can hardly recommend normal Slots there there there defenitively lacks the the fun factor.

Best Regards Chris

21 Grand casino is powered by the Rival Software and is a sister casino to Supreme Play Casino. I am not a regular at the Rival Casinos but I do like to have a dabble with them every now and again. I will be honest and upfront with you when I say I have never made a deposit at any Rival Casinos I have only ever claimed free no deposit offers from them, when I find a casino powered by the Rival Software then I would have no hesitation making a deposit because I really enjoy the games and there are so many to choose from there is a good possibility you will meet your wagering and hopefully make a profit. Unfortunately from my experience playing here, although it wasn’t a terrible one it has just been added to me list of casinos that I wouldn’t deposit in.

Registration as always with the Rival software was quick and easy and what I do say that is positive it is probably one of the best downloaded versions that run on my Linux Operating system without any problems. I claimed a free £10 no deposit offer through the cashier and it clearly states that this comes with a wagering requirement of 50 times, which for Rival is pretty good normally its sky high like 99 times for their free money offers. Again a minimum deposit of £25 is required if you wish to make a withdrawal. Another good thing is this casino supported my local currency GBP although you can play in Euros too. There was a also a maximum cash out of £100 which is pretty standard.

I had a good start playing 'Secret Garden' which is one of my favourites at Rival, it is a 20 line slot with a minimum bet per line of 1p. It offers a bonus game and free spin although the free spins are more tricky to get than the bonus game, the bonus game is more consistent. This is a great slot to start off with if you have a low starting balance, my balance soon crept to over £30 and I decided to leave this slot and play 'Gushers Gold', this was where I made my mistake and before I knew it my balance was zero, I had no where near met my wagering either.

There was only three promotions on offer here at the time in the cashier which is unusual as Rival normally offers you loads of different deposit options. I enjoyed my time here so I tried to contact Live Help just to have a little chat with them about their promotions and deposit offers as so far I didn’t really have any reason not to trust the casino, I only lost my money because I chose the wrong slot! Anyway as I said I tried to contact Live Help, only 3 separate occasions over two days but no one ever came to me, the box just came up and that was it. That is what said 'Adiós' to this casino for me. Even though I was able to find a few positives about this casino I would never make a deposit here.

Players from Bulgaria can't get no deposit bonus

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