Page 17 – Player Reviews for 1xBet Casino
100% up to 30300 PHP + up to 150 Free Spins on Sweet Bonanza, 1st Deposit Bous
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Many players express frustration with the lengthy KYC verification process, which can delay withdrawals significantly. There are serious concerns regarding customer support, particularly with automated responses and lack of assistance during withdrawal issues.
Top Reviews From Our Players
Great web service with a smooth, user-friendly interface. Fast response times and reliable performance. Perfect for seamless online experiences. Highly recommended!
Hello! Thank you for your wonderful review! We're glad you enjoyed our web service and its user-friendly interface. Thank you for the recommendation, and we look forward to seeing you again!
Great service! Efficient, user-friendly, and reliable. Highly recommend for anyone looking for quality and consistency. Really satisfied with the experience!
Hello! Thank you for our feedback. If you have any question in the future, please contact us as we're always here to assist you with anything you may struggle with. We wish you good luck with the future bets!
Started off decent. But it only got worse with time. I had a few problems that were never resolved. I emailed 1xbet to try and resolve them, to no avail.
You will find many problems here, but they will never solve any of them. They will just say their Terms and Conditions allow them to do what they want. They will also never solve any of your complaints. I ended up stop playing here, because there is no Player protection. Play in a casino that ia safe and offers a good complaint system to solve problems, which is definitely not here
Dear Duarte11, Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and regret that the issues you encountered were not resolved to your satisfaction. We understand how important it is to feel supported and protected as a player, and your concerns about complaint resolution and player protection are taken seriously. Please know that we are always working to improve our services and ensure that every issue is addressed. Please send all the details of your situation to us by email [email protected]. If you'd be willing to give us another chance, we’d be happy to review your case in detail. Best regards, The 1xBet Team
This casino is a complete disappointment. Nothing they promised was delivered. Winning is practically impossible, and it constantly feels like everything is rigged against the player. The support team responds very slowly, and the bonuses are just bait with no real benefits.
I keep losing and feel like this is just a way to drain money from players. I feel cheated and won’t be returning. I absolutely do not recommend this casino.
Dear KakysN, Our team is committed to maintaining the highest standards of fairness in the gaming environment, and we greatly value both our customers and our reputation. Furthermore, we want to assure you that 1xbet.com is fully licensed and operates legally. It is managed by ACOM LATIN AMERICA N.V. and adheres to all the requirements of a "fair and safe casino." Our mission is to provide a transparent and equitable atmosphere for all our users. We only partner with reputable software providers in the gambling industry. Additionally, we work closely with gaming regulatory bodies and organizations that license online gambling to ensure compliance with the rules of the respective jurisdictions. If you need further information on this matter, we will be happy to provide it. Best regards, The 1xBet Team
Problems with cashback system
Ruby Status = 9%
I deposit: MYR 37,800
Total Rolling bet: MYR 220,000 up and down but lost all money
So my cash back calculation, how would it be counted as?
Ist MYR 220,000 * 9% = MYR 19,800 or ? but I only receive less than 300 on the cash back.
When I sent email to check, they were not responsive and no one was teaching how the calculations actually work. It is much a scandal as the one in casino/vipcashback page is totally different with the terms and conditions, which creates confusion's and fishy scams!
Hello, dear Askalan, At the Ruby level, VIP cashback is calculated as 9% of the amount lost on bets in proportion to your gaming history. Please note that cashback is not static or cumulative. The cashback amount varies from levels 1-7 according to your gaming activity. For levels 1 to 7, cashback is calculated as follows: (total stakes placed since cashback was last credited - total winnings received since cashback was last credited) x cashback %. However, the cashback amount cannot be negative. In other words, players who make a profit while playing at the casino will not be awarded cashback. Currently, no server errors or miscalculations have been detected, so the cashback should have been correctly awarded. However, to verify your specific situation, we need to identify you. Please contact our support team on the website for a more detailed review. Thank you very much for your feedback. We hope that the situation will be clarified and resolved as soon as possible. Best regards, The 1xBet Team
Slow deposit and withdraw process. Non cooperative customer support. I'm an old user of 1xbet but unfortunately its getting worsen gradually, Here's the latest incident. They give a timeline of 15 min to 3 hours but i have been waiting for 15 hours.
Contacted customer support more than 20 times, provided everything they asked but still nothing...
Dear Mob.zzZ, Thank you for the review, we always appreciate the constructive criticism very much. We understand how important fast and easy transactions are, so we strive to ensure a quick and automated deposit process within a few minutes. Unfortunately, sometimes due to payment system congestion, the transfer may take a bit longer. If the funds do not reach your gaming account within 24 hours, please contact our support team and provide a detailed screenshot of the deposit so we can resolve your issue. We count on your understanding and will continue to improve to eliminate such cases entirely in the future. Best regards, The 1xBet Team
1xBet has an extensive selection of casino games, including live dealer options. The site also offers virtual sports betting for those looking for something different. The bonuses and promotions are generous and help to enhance the overall gaming experience.
The layout of the website can be a bit overwhelming for new users. It may take some time to get used to navigating through all the different sections.
Thank you for your feedback! We're glad to hear that you appreciate our extensive selection of casino games, including live dealer options, as well as our virtual sports betting. We understand that the layout of our website can be overwhelming for new users. Due to the wide variety of services we offer, some players may find it overwhelming. Therefore, you can customize your account settings to remove certain sections. We also offer a very convenient app and a lite version of the website with a more minimalist design and functionality. You can access this by clicking the "new" button next to the main 1xBet banner. Feel free to choose whichever format is most comfortable for you. Thank you for choosing 1xBet, and we wish you continued enjoyment and success on our platform! Best regards, The 1xBet Team
Customer support is responsive but still couldn't help me in my issue. Website looks good and the interface looks good but it would be worth it when i would he able to play the game and get the deposit amount.
I created account on 1xbet and my first deposit is 10,000 PKR. Its been a whole but still i couldn't get the deposit amount in my game account. I contacted support multiple times. First they asked me to give bank Transaction slip but didn't add the amount. When i contacted support they asked me to give account statement. I provided that as well but no luck to get the deposit. Then again they couldn't verify the deposit and asked me to provide call recording with bank's helpline where on call i verify the transaction id, date, time, amount transferred, receivers account title. Even i provided them with the audio recording but still they said it's Sunday maybe amount is stuck or not reflected in receivers account due to holiday. I dont get it when i have provided all the proofs and still support is saying to wait another day so that amount is reflected in receivers account. When support has verified that amount is deducted from my bank account then it's not my headache if receiver has received the amount or not. It looks like a scam and i think i wouldn't get the amount in my game account.
Dear iamaneeque, Thank you for reaching out and sharing your experience. We appreciate your patience and the detailed information you have provided, including the bank transaction slip, account statement, and even the call recording. Our support team has been thoroughly investigating your case to ensure a resolution is reached. It appears that there may have been an issue with the bank's transaction process, which sometimes can result in delays, especially over weekends. However, we understand that this should not be your concern, and we are committed to resolving this for you as swiftly as possible. Please rest assured that your issue is our top priority. We are working closely with our payment processing team and the bank to trace the transaction and ensure that the deposit is credited to your game account without further delay. Thank you for your understanding and continued patience. We will keep you updated on the progress and notify you via email as soon as the deposit issue is resolved. Best regards, The 1xBet Team
there are so many refused withdrawals reported about this casino.
after several successful withdrawals, I was also suspended of my account suddenly and all my balance was locked. they requested documents one after another and didn’t accept some without appropriate reasons.
I think this casino should be avoided.
We're sorry for the inconvenience, but we need a little more detail to sort things out and help you resolve the issue. Can you tell us if you have contacted the support team about this issue? Please contact our specialists at [email protected] so that we can identify you and resolve the situation. Thank you in advance. Best regards, The 1xBet Team
The range of payment options available on 1XBET is diverse, catering to different preferences and needs. Users can choose from traditional methods like credit cards or e-wallets.
Many users have reported issues with depositing and withdrawing funds on 1XBET, including delays and high transaction fees. Improving the payment process is necessary for user satisfaction.
Hello! Thank you for taking the time to provide us with the feedback on the company! We strive to provide a wide range of possible payment methods so that every player can find the best one for easy and fast transfers. In case of any difficulties, our support team is always available and will do everything necessary to help you make a successful transfer, so do not hesitate to contact them with any questions. Best regards, The 1xBet Team
The security measures in place at 1XBET are robust, ensuring that user data is protected and transactions are secure. The platform is encrypted to prevent unauthorized access.
Users have raised concerns about the privacy policy of 1XBET, questioning how their personal information is used and shared. Transparency on this issue is important for building trust.
Thank you so much for your review. The 1xBet management team and its employees take the safety of your personal data and general confidentiality very seriously. We understand the importance of providing security and the methods needed to secure the confidentiality, integrity, and accessibility of information. We store all personal information we receive directly from you in an encrypted and password-protected database stored within our secure network behind active up-to-date firewall software. Our Services support SSL Version 3 with 128-bit encryption. Please feel free to reach out to us in case of any questions or if you need further information. We wish you luck and successful bets! Best regards, The 1xBet Team
My deposit amount not received for more than 4 days. No proper response. I'm from India, amount 10,000 rs. Why is your accounting teams worst, please tell me, I'm so frustrated. So please check and deposit or refund.
Hello! Thank you for our feedback. We would like to clarify the situation with transfers: we usually perform all necessary actions for crediting and withdrawal of funds within a couple of minutes to an hour. However, unfortunately, we cannot influence the regulations and speed of payment processing by the payment systems themselves. The most common reasons for the delay of transfer are erroneous data entered by customers when making an application or transfer, as well as the performance of the banks themselves. Therefore, we sincerely hope for your understanding. We will continue to try to minimize any difficulties in transfers to zero. Best regards, The 1xBet Team
The customer support team at 1XBET is knowledgeable and responsive, providing assistance in a timely manner. The live chat feature is convenient for getting instant help.
Some users have experienced challenges with the customer support team, including delays in response times and difficulty in resolving issues. I think these are isolated cases
Thank you so much for your review. We strive to maintain our high standards of service by providing customer support 24/7/365, addressing each issue in detail until it is fully resolved. Normally the first response should be within 5 minutes, but unfortunately there are force majeure circumstances when the workload is increased and our staff may need a little more time to respond to each incoming request on a first-come, first-served basis. We hope for our customers' understanding and patience. If you have any questions or suggestions, we are always happy to hear from you. Best regards, The 1xBet Team
A live betting plus here is exciting and allows users to place bets during a game or event. The odds are constantly updated, providing a thrilling experience for users.
The live betting interface can be overwhelming for new users, with multiple options and updates happening simultaneously. Some users have reported issues with placing bets quickly.
We are very glad to hear such words towards our support. We will continue to keep the level of our service high only by improving it. As the satisfaction of our customers is a priority and therefore we give every request our full attention. If you have any difficulties with understanding the functionality of the site, please do not hesitate to contact our support live chat, we are available around the clock to help you with any question. Best regards, The 1xBet Team
The variety of sports available for betting is impressive, with options ranging from popular sports like football and basketball to niche sports like table tennis and darts.
Some users have complained about the lack of betting options for certain sports events, especially for smaller leagues or tournaments. Overall, I don't see any negatives with this resource.
Thank you so much for choosing us. It is a pleasure that our customers remain impressed by the extensive range of betting options and enjoy the game. We are constantly updating and offering all kinds of events, from the most large-scale to regional, to suit the tastes of all players and will continue to follow all current events on a daily basis. We wish you success and new winnings. Best regards, The 1xBet Team
The welcome bonus offered by 1XBET is generous and provides a great incentive for new users to sign up. The promotional offers for existing customers are also attractive.
The terms and conditions for bonuses can be confusing and difficult to understand. Some users have reported not receiving their bonus funds as promised.
Thank you so much for your review. We are very happy that you like our bonus offers. We strive to provide a wide and interesting loyalty program for our players starting with welcome bonus, VIP cashback and tournaments from different providers. It is really important to follow the list of all terms and conditions of the promotion for an exciting and fair game for all players, so we strongly recommend you to familiarize yourself with the whole list of terms and conditions of the promotion on its page in the PROMO section and we assure you that the process will become clear and easy. Thank you for choosing us. Best regards, The 1xBet Team
1XBET offers a wide range of betting options, including sports, casino games, and live betting. The odds are competitive and the user interface is easy to navigate. Customer support is responsive and helpful.
The withdrawal process can be slow at times, and there are limited payment options available. Some users have reported issues with account verification.
Thank you so much for sharing your experience. We are pleased to hear that the interface of our platform is easy for you to navigate and that you are satisfied with our variety of offers. We understand the importance of quick and easy transactions, which is why we continuously put all our efforts to ensure a positive experience with every payment. This includes verification as part of ensuring safe and fair use of the platform. If you have any other feedback or suggestions, please feel free to share them with us. Best regards, The 1xBet Team
I can't see a positive point, due to the fact that they cheated on me, so far the interface is good, but it leaves something to be desired when it comes to payment, when you win 1xbet does everything it can to avoid paying you
I won a bet worth 4152 reais, the 1xbet casino denied me the payment, they asked me for a medical report and I sent it, but without success the casino did everything not to pay me, I just want to receive my money, as I have already sent all the requested documents, and it has been 6 months and the 1xbet casino does not want to pay me.
Dear Ivan, We are sorry to hear about this and would like to help you deal with the situation. Please contact us at [email protected] with your game account number so that we can check and clarify this case. We assure you that there is no intention to cheat customers and we strictly follow the rules of the company and regulatory bodies in all our actions. If there is an error on our part, we will definitely correct it, but for this we need details from you to check everything thoroughly. Thank you very much for your attention, we look forward to your letter. Best regards, The 1xBet Team
The betting scoreboard is easy to understand and use even for beginners. The transparency of the odds and potential winnings is commendable, as are the odds themselves, which are often very favourable.
The platform may lack detailed guides or handbooks for new bettors, which can be a barrier to understanding some complex betting options, but overall there is nothing complicated about it.
Hello, Thank you, we are pleased to know that you like our site and its functionality. We provide a lot of information freely available to all users in the "about us" section, such as instructions for beginners on "how to bet": https://1xbet.com/en/information/howbet. Also in the "TERMS AND CONDITIONS" section you can find explanations of all sports betting, promotions and any other offers like advance betting or what an accumulator bet is. And our support is always ready to help and provide information on any question you may have, don't hesitate to contact them. We are always happy to help. Best regards, The 1xBet Team
The platform provides an extensive range of live scores, game statistics, and expert analysis, enhancing the betting strategy. The user interface is intuitive and user-friendly.
Currency conversion fees can be high for international transactions, which can reduce the appeal for users betting in different currencies, but this is an issue for the banks, not the site.
Dear Jerron, Thank you for your feedback. We are glad that you like our betting options and website interface. In most cases the company itself does not charge commissions, they can be set by banks/payment systems according to their rules or the laws of the country, which unfortunately we can not influence. Therefore, we count on players' understanding in this situation. Thank you for staying with us. We really appreciate our customers. Best regards, The 1xBet Team
A wide array of casino games and virtual sports betting options are available, providing a diverse betting experience. The loyalty program is rewarding, offering regular incentives for active users.
At peak times, site performance can be poor, negatively impacting bid quality. But everyone understands that when the site is overloaded with users it can hang.
Dear Jarom, Thank you so much for sharing your opinion. We are glad that you liked our wide range of all kinds of games and bets, we assure you it will become more and more interesting. Unfortunately no one is immune to system failures when it is overloaded, but our specialists are improving our system every day to prevent any delays for an easy and comfortable play. Best regards, The 1xBet Team
The site offers detailed analytics and betting history, aiding users in making informed decisions. Regular updates and new features keep the platform fresh and engaging.
Some users may find promotional emails and messages excessive and potentially intrusive. But it is a normal practice to attract players to be informed about bonuses and promotions.
Dear Jennifer, We appreciate your feedback. Our teams work every day to improve the functionality of the site and we are pleased that you noticed this. In order for players not to miss the opportunity to take part in new promotions, we inform our players using the method they choose, but also if you do not want to receive the newsletter, you can always refuse it in your personal account settings for your convenience. Best regards, The 1xBet Team
I am deeply dissatisfied with 1xbet's service. Despite following advice to resolve a withdrawal problem, my bank highlighted flaws in your system. Providing necessary details yielded no results. The frustration is immense, and the lack of resolution has severely compromised my experience. Disappointed customer.
Dear user, We are very sorry to hear about this problem. Please clarify whether you applied for support along with the bank's proofs and what response you received from them? Since the situation is most likely special, I can't inform you about its reasons and help you until all the details of the transfer are known, so could you please contact the support team? so could you please contact our email [email protected] providing all the necessary information about the withdrawal request so that we can check and help you deal with it. Best regards, The 1xBet Team
The depth of betting markets, including niche sports, is impressive, offering unique betting opportunities. In-play betting is particularly well-executed, providing a thrilling betting experience.
The requirements to carry over bonuses can be strict and difficult to enforce, which may put some users off, but this is not a significant problem on the platform.
Dear jeffA, Thank you for your feedback. We are glad you enjoyed our large number of unique betting options. Indeed, each bonus has individual wagering conditions, which adds excitement and interest to fulfill them and win. We always recommend that before you start using a bonus, you carefully read all its terms and conditions on the promotion page, so that the game will be clear and will lead you to win the prize. Best regards, The 1xBet Team
Security is top notch, providing a safe betting environment. The platform offers a wide range of payment options designed for a wide audience. I am confident in the safety of my data.
The interface, although comprehensive, can feel cluttered and visually overwhelming, potentially deterring users who prefer a more minimalist approach.
Hello, Thank you for sharing your opinion. We really try to ensure maximum security of game accounts and transfers of all players, and take all possible measures for this, such as verification. For those who wish to use a more minimalistic and simple interface of the site we have developed a simplified lite version of the site, which we recommend you to familiarize yourself with by clicking on the new button in the upper left corner near the site banner. Best regards, The 1xBet Team
The mobile app is well-designed, offering a convenient and seamless betting experience on the go. Promotions and bonuses are generous, providing good value to users.
Withdrawal times can vary and some users may experience delays, which can cause frustration. But if you wait a little bit, all the money will come, I have always received everything.
Dear John, Thank you, we are very pleased that you mentioned our promotions, we have both regular promotions and try to provide new ones on the most current events in the world of sports and casino. Realizing the importance of fast transfers, we do our best to provide fast withdrawals. Sometimes delays may be due to congestion on the part of the issuing bank, but usually it does not take more than 24 hours. In case of longer delays, we recommend you to contact our technical support for qualified assistance. Best regards, The 1xBet Team
The live streaming feature is a significant advantage, providing an immersive betting experience. The customer support is responsive and helpful, addressing issues promptly.
The account verification process can be time-consuming and discourage new users who want to start betting. Although from personal experience I have not had such problems.
Dear Ravi, Thank you very much, we are trying to expand the number of live broadcasts to as many events as possible, for more comfort. We also realize that the verification process is unpleasant, but it is carried out in order to ensure the safety of the game account and your bank transfers, which increases the level of our service and preservation of your data and money. Best regards, The 1xBet Team
The variety of sports and betting options is phenomenal, catering to all sorts of bettors. The odds are competitive, enhancing the potential for profitable bets.
The site can be quite busy and sometimes overwhelming, especially for newcomers who find it difficult to navigate the multitude of options. But in general, there are no problems with it.
Dear Brian, Thanks for your feedback. We are glad that you are satisfied with our extensive betting options. Due to the extensive list of offers of both sports events and casino games, our site may seem confusing for beginners, but our support is always ready to help you understand and find everything you need. Do not hesitate to contact them. Best regards, The 1xBet team
1xbet exceeds expectations with its user-friendly design, rapid payouts, and a wide range of betting options. A big thank you for the adrenaline rush and consistently fair odds!
The only disadvantage I noticed is that sometimes the servers hang and the application hangs. But it's clear to everyone that this is due to load, so it's normal.
Hello Cole! Thank you for sharing your positive experience about our company! Your satisfaction and excitement are our top priorities. Rest assured, our technical team is continuously working to optimize our servers and improve the performance of our application to ensure a smoother experience for our users. Please feel free to reach out to us in case of any questions or if you need further information. We wish you luck and successful bets! Best regards, The 1xBet Team
I am delighted with my experience at 1xbet! The interface is easy to navigate, payouts are fast and the variety of events you can bet on is impressive. I recommend it to everyone!
I faced some issues with withdrawing funds, but the customer support responded swiftly and efficiently, resolving my problem promptly. As a result, the money was quickly credited to my account.
Hello, Aaron! Thank you for taking the time to provide feedback about our company! We always strive to provide our players with the best service and reliable conditions for betting. Please feel free to reach out to us in case of any questions or if you need further information. We wish you luck and successful bets! Best regards, The 1xBet Team
Compare 1xBet Casino to Other Casinos
Players appreciate the fast processing times for deposits and withdrawals, often receiving their funds within minutes. The variety of betting options and markets available, especially for sports like football and cricket, is also highly praised.