Page 17 – Player Reviews for 1xBet Casino
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Share your thoughts with other playersAI-Generated Summary of Our Player Reviews
Many users express frustration with the slow customer support and lengthy KYC verification processes, which can delay withdrawals. Additionally, there are serious concerns about the handling of funds, with some players reporting blocked withdrawals and lack of communication from the support team.
Top Reviews From Our Players
I love the promotional offers and bonuses available on 1Xbet! They frequently have special promotions that can significantly boost your bankroll, especially for new users. The mobile app is another highlight, allowing me to place bets conveniently from anywhere.
Thank you for your fantastic feedback! We’re delighted that you’re enjoying our promotional offers and bonuses — we work hard to keep things exciting for our users! It's great to hear the mobile app has been convenient for you, too. If you ever have any suggestions or need assistance, don’t hesitate to reach out. Happy betting, and thanks for choosing 1xBet!
1Xbet offers an incredibly vast selection of sports and betting options, including niche sports that are hard to find on other platforms. The user interface is sleek and easy to navigate, which enhances the overall betting experience. I appreciate their live betting feature, as it keeps me engaged with real-time updates and odds.
Thank you so much for your positive feedback! We’re thrilled to hear that you’re enjoying the wide range of sports and betting options, as well as our live betting feature. Our goal is to provide a seamless and engaging experience, and we’re delighted that the user interface and real-time updates have enhanced your betting experience. If there’s anything more we can do to improve, feel free to let us know! Best regards, 1xBet Support Team
1Xbet has great promotions for both new and experienced users. I regularly receive notifications about new products and special offers that make the game even more interesting.
Thank you so much for your kind feedback on our loyalty program! We will continue to delight you with new and exciting prizes and tournaments, so don't miss out on notifications with offers that may interest you, as well as updates on our social media pages. Wishing you many more wins!
I'm impressed with the number of payment methods available at 1Xbet. This makes it easy to deposit and withdraw money. The bonuses on the first deposit pleasantly surprised me, which is very motivating to play.
Thank you for your kind words! We're glad to hear that the variety of payment methods has made your experience more convenient, and that our first deposit bonus added extra motivation to play. We’re always working to make things smoother and more rewarding for our users. Wishing you continued success and enjoyment!
1Xbet provides excellent conditions for live betting. I can place bets during matches and enjoy the excitement. I also appreciate the fast and responsive support service.
Hello! Thank you for taking the time to provide us the feedback on the Company!
I am very happy with the 1Xbet mobile app. It is user-friendly and allows you to place bets anytime and anywhere. The platform also offers excellent odds and logical navigation.
Thank you so much for your wonderful feedback on our app! We will continue to follow the latest technologies to ensure a comfortable and easy user experience. Wishing you successful bets!
1Xbet offers a wide range of sporting events and slot machines. The website interface is intuitive, making the betting process easy and enjoyable. I am also impressed with their bonus programme and promotions, which are regularly updated.
Thanks for your feedback! We're thrilled you enjoy our wide range of sports events and slots. It's great to hear our bonus program and promotions are keeping you excited—stay tuned for even more updates! Happy betting!
Fantastic mobile app and sleek interface. Games run smoothly, and live casino is exciting. However, the bonuses have tough wagering rules. Reliable but could improve withdrawal speeds
Thanks for your feedback! We're glad you love the mobile app and smooth gameplay. We hear you on the wagering rules and withdrawal speeds—working to improve those. Stay tuned for more exciting updates!
Huge online game variety with exciting slots. The promotions are fair, but wagering requirements are steep. Fast deposits but could use quicker withdrawal times. Still enjoyable overall.
Thanks for your feedback! We're glad you’re enjoying the variety of games and fair promotions. It’s great to know you're still having a fun experience overall, and we hope to make it even better for you soon!
Amazing experience! Great selection of games, fast payouts, and fantastic bonuses. The interface is user-friendly, and customer support is always helpful. Highly recommend for online casino fans!
Thank you for your feedback! We're thrilled you enjoyed the game selection, fast payouts, and bonuses. We look forward to seeing you again!
Wide variety of games, user-friendly interface, and quick payouts. Reliable customer service makes this online casino a fantastic choice for both new and experienced players
Thanks for the awesome review! We're glad you enjoyed our game selection, smooth interface, and fast payouts. Hope to see you back soon!
Great casino with a fun atmosphere, diverse games, and excellent service. The staff is friendly, and the overall experience is enjoyable. Highly recommended!
Thank you for the fantastic feedback! Our team works hard to create an unforgettable experience for our guests, and it's great to know we hit the mark for you. We look forward to welcoming you back for more fun!
Great web service with a smooth, user-friendly interface. Fast response times and reliable performance. Perfect for seamless online experiences. Highly recommended!
Hello! Thank you for your wonderful review! We're glad you enjoyed our web service and its user-friendly interface. Thank you for the recommendation, and we look forward to seeing you again!
Great service! Efficient, user-friendly, and reliable. Highly recommend for anyone looking for quality and consistency. Really satisfied with the experience!
Hello! Thank you for our feedback. If you have any question in the future, please contact us as we're always here to assist you with anything you may struggle with. We wish you good luck with the future bets!
Started off decent. But it only got worse with time. I had a few problems that were never resolved. I emailed 1xbet to try and resolve them, to no avail.
You will find many problems here, but they will never solve any of them. They will just say their Terms and Conditions allow them to do what they want. They will also never solve any of your complaints. I ended up stop playing here, because there is no Player protection. Play in a casino that ia safe and offers a good complaint system to solve problems, which is definitely not here
Dear Duarte11, Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and regret that the issues you encountered were not resolved to your satisfaction. We understand how important it is to feel supported and protected as a player, and your concerns about complaint resolution and player protection are taken seriously. Please know that we are always working to improve our services and ensure that every issue is addressed. Please send all the details of your situation to us by email [email protected]. If you'd be willing to give us another chance, we’d be happy to review your case in detail. Best regards, The 1xBet Team
This casino is a complete disappointment. Nothing they promised was delivered. Winning is practically impossible, and it constantly feels like everything is rigged against the player. The support team responds very slowly, and the bonuses are just bait with no real benefits.
I keep losing and feel like this is just a way to drain money from players. I feel cheated and won’t be returning. I absolutely do not recommend this casino.
Dear KakysN, Our team is committed to maintaining the highest standards of fairness in the gaming environment, and we greatly value both our customers and our reputation. Furthermore, we want to assure you that 1xbet.com is fully licensed and operates legally. It is managed by ACOM LATIN AMERICA N.V. and adheres to all the requirements of a "fair and safe casino." Our mission is to provide a transparent and equitable atmosphere for all our users. We only partner with reputable software providers in the gambling industry. Additionally, we work closely with gaming regulatory bodies and organizations that license online gambling to ensure compliance with the rules of the respective jurisdictions. If you need further information on this matter, we will be happy to provide it. Best regards, The 1xBet Team
Problems with cashback system
Ruby Status = 9%
I deposit: MYR 37,800
Total Rolling bet: MYR 220,000 up and down but lost all money
So my cash back calculation, how would it be counted as?
Ist MYR 220,000 * 9% = MYR 19,800 or ? but I only receive less than 300 on the cash back.
When I sent email to check, they were not responsive and no one was teaching how the calculations actually work. It is much a scandal as the one in casino/vipcashback page is totally different with the terms and conditions, which creates confusion's and fishy scams!
Hello, dear Askalan, At the Ruby level, VIP cashback is calculated as 9% of the amount lost on bets in proportion to your gaming history. Please note that cashback is not static or cumulative. The cashback amount varies from levels 1-7 according to your gaming activity. For levels 1 to 7, cashback is calculated as follows: (total stakes placed since cashback was last credited - total winnings received since cashback was last credited) x cashback %. However, the cashback amount cannot be negative. In other words, players who make a profit while playing at the casino will not be awarded cashback. Currently, no server errors or miscalculations have been detected, so the cashback should have been correctly awarded. However, to verify your specific situation, we need to identify you. Please contact our support team on the website for a more detailed review. Thank you very much for your feedback. We hope that the situation will be clarified and resolved as soon as possible. Best regards, The 1xBet Team
Slow deposit and withdraw process. Non cooperative customer support. I'm an old user of 1xbet but unfortunately its getting worsen gradually, Here's the latest incident. They give a timeline of 15 min to 3 hours but i have been waiting for 15 hours.
Contacted customer support more than 20 times, provided everything they asked but still nothing...
Dear Mob.zzZ, Thank you for the review, we always appreciate the constructive criticism very much. We understand how important fast and easy transactions are, so we strive to ensure a quick and automated deposit process within a few minutes. Unfortunately, sometimes due to payment system congestion, the transfer may take a bit longer. If the funds do not reach your gaming account within 24 hours, please contact our support team and provide a detailed screenshot of the deposit so we can resolve your issue. We count on your understanding and will continue to improve to eliminate such cases entirely in the future. Best regards, The 1xBet Team
1xBet has an extensive selection of casino games, including live dealer options. The site also offers virtual sports betting for those looking for something different. The bonuses and promotions are generous and help to enhance the overall gaming experience.
The layout of the website can be a bit overwhelming for new users. It may take some time to get used to navigating through all the different sections.
Thank you for your feedback! We're glad to hear that you appreciate our extensive selection of casino games, including live dealer options, as well as our virtual sports betting. We understand that the layout of our website can be overwhelming for new users. Due to the wide variety of services we offer, some players may find it overwhelming. Therefore, you can customize your account settings to remove certain sections. We also offer a very convenient app and a lite version of the website with a more minimalist design and functionality. You can access this by clicking the "new" button next to the main 1xBet banner. Feel free to choose whichever format is most comfortable for you. Thank you for choosing 1xBet, and we wish you continued enjoyment and success on our platform! Best regards, The 1xBet Team
Customer support is responsive but still couldn't help me in my issue. Website looks good and the interface looks good but it would be worth it when i would he able to play the game and get the deposit amount.
I created account on 1xbet and my first deposit is 10,000 PKR. Its been a whole but still i couldn't get the deposit amount in my game account. I contacted support multiple times. First they asked me to give bank Transaction slip but didn't add the amount. When i contacted support they asked me to give account statement. I provided that as well but no luck to get the deposit. Then again they couldn't verify the deposit and asked me to provide call recording with bank's helpline where on call i verify the transaction id, date, time, amount transferred, receivers account title. Even i provided them with the audio recording but still they said it's Sunday maybe amount is stuck or not reflected in receivers account due to holiday. I dont get it when i have provided all the proofs and still support is saying to wait another day so that amount is reflected in receivers account. When support has verified that amount is deducted from my bank account then it's not my headache if receiver has received the amount or not. It looks like a scam and i think i wouldn't get the amount in my game account.
Dear iamaneeque, Thank you for reaching out and sharing your experience. We appreciate your patience and the detailed information you have provided, including the bank transaction slip, account statement, and even the call recording. Our support team has been thoroughly investigating your case to ensure a resolution is reached. It appears that there may have been an issue with the bank's transaction process, which sometimes can result in delays, especially over weekends. However, we understand that this should not be your concern, and we are committed to resolving this for you as swiftly as possible. Please rest assured that your issue is our top priority. We are working closely with our payment processing team and the bank to trace the transaction and ensure that the deposit is credited to your game account without further delay. Thank you for your understanding and continued patience. We will keep you updated on the progress and notify you via email as soon as the deposit issue is resolved. Best regards, The 1xBet Team
there are so many refused withdrawals reported about this casino.
after several successful withdrawals, I was also suspended of my account suddenly and all my balance was locked. they requested documents one after another and didn’t accept some without appropriate reasons.
I think this casino should be avoided.
We're sorry for the inconvenience, but we need a little more detail to sort things out and help you resolve the issue. Can you tell us if you have contacted the support team about this issue? Please contact our specialists at [email protected] so that we can identify you and resolve the situation. Thank you in advance. Best regards, The 1xBet Team
The range of payment options available on 1XBET is diverse, catering to different preferences and needs. Users can choose from traditional methods like credit cards or e-wallets.
Many users have reported issues with depositing and withdrawing funds on 1XBET, including delays and high transaction fees. Improving the payment process is necessary for user satisfaction.
Hello! Thank you for taking the time to provide us with the feedback on the company! We strive to provide a wide range of possible payment methods so that every player can find the best one for easy and fast transfers. In case of any difficulties, our support team is always available and will do everything necessary to help you make a successful transfer, so do not hesitate to contact them with any questions. Best regards, The 1xBet Team
The security measures in place at 1XBET are robust, ensuring that user data is protected and transactions are secure. The platform is encrypted to prevent unauthorized access.
Users have raised concerns about the privacy policy of 1XBET, questioning how their personal information is used and shared. Transparency on this issue is important for building trust.
Thank you so much for your review. The 1xBet management team and its employees take the safety of your personal data and general confidentiality very seriously. We understand the importance of providing security and the methods needed to secure the confidentiality, integrity, and accessibility of information. We store all personal information we receive directly from you in an encrypted and password-protected database stored within our secure network behind active up-to-date firewall software. Our Services support SSL Version 3 with 128-bit encryption. Please feel free to reach out to us in case of any questions or if you need further information. We wish you luck and successful bets! Best regards, The 1xBet Team
My deposit amount not received for more than 4 days. No proper response. I'm from India, amount 10,000 rs. Why is your accounting teams worst, please tell me, I'm so frustrated. So please check and deposit or refund.
Hello! Thank you for our feedback. We would like to clarify the situation with transfers: we usually perform all necessary actions for crediting and withdrawal of funds within a couple of minutes to an hour. However, unfortunately, we cannot influence the regulations and speed of payment processing by the payment systems themselves. The most common reasons for the delay of transfer are erroneous data entered by customers when making an application or transfer, as well as the performance of the banks themselves. Therefore, we sincerely hope for your understanding. We will continue to try to minimize any difficulties in transfers to zero. Best regards, The 1xBet Team
The customer support team at 1XBET is knowledgeable and responsive, providing assistance in a timely manner. The live chat feature is convenient for getting instant help.
Some users have experienced challenges with the customer support team, including delays in response times and difficulty in resolving issues. I think these are isolated cases
Thank you so much for your review. We strive to maintain our high standards of service by providing customer support 24/7/365, addressing each issue in detail until it is fully resolved. Normally the first response should be within 5 minutes, but unfortunately there are force majeure circumstances when the workload is increased and our staff may need a little more time to respond to each incoming request on a first-come, first-served basis. We hope for our customers' understanding and patience. If you have any questions or suggestions, we are always happy to hear from you. Best regards, The 1xBet Team
A live betting plus here is exciting and allows users to place bets during a game or event. The odds are constantly updated, providing a thrilling experience for users.
The live betting interface can be overwhelming for new users, with multiple options and updates happening simultaneously. Some users have reported issues with placing bets quickly.
We are very glad to hear such words towards our support. We will continue to keep the level of our service high only by improving it. As the satisfaction of our customers is a priority and therefore we give every request our full attention. If you have any difficulties with understanding the functionality of the site, please do not hesitate to contact our support live chat, we are available around the clock to help you with any question. Best regards, The 1xBet Team
The variety of sports available for betting is impressive, with options ranging from popular sports like football and basketball to niche sports like table tennis and darts.
Some users have complained about the lack of betting options for certain sports events, especially for smaller leagues or tournaments. Overall, I don't see any negatives with this resource.
Thank you so much for choosing us. It is a pleasure that our customers remain impressed by the extensive range of betting options and enjoy the game. We are constantly updating and offering all kinds of events, from the most large-scale to regional, to suit the tastes of all players and will continue to follow all current events on a daily basis. We wish you success and new winnings. Best regards, The 1xBet Team
The welcome bonus offered by 1XBET is generous and provides a great incentive for new users to sign up. The promotional offers for existing customers are also attractive.
The terms and conditions for bonuses can be confusing and difficult to understand. Some users have reported not receiving their bonus funds as promised.
Thank you so much for your review. We are very happy that you like our bonus offers. We strive to provide a wide and interesting loyalty program for our players starting with welcome bonus, VIP cashback and tournaments from different providers. It is really important to follow the list of all terms and conditions of the promotion for an exciting and fair game for all players, so we strongly recommend you to familiarize yourself with the whole list of terms and conditions of the promotion on its page in the PROMO section and we assure you that the process will become clear and easy. Thank you for choosing us. Best regards, The 1xBet Team
1XBET offers a wide range of betting options, including sports, casino games, and live betting. The odds are competitive and the user interface is easy to navigate. Customer support is responsive and helpful.
The withdrawal process can be slow at times, and there are limited payment options available. Some users have reported issues with account verification.
Thank you so much for sharing your experience. We are pleased to hear that the interface of our platform is easy for you to navigate and that you are satisfied with our variety of offers. We understand the importance of quick and easy transactions, which is why we continuously put all our efforts to ensure a positive experience with every payment. This includes verification as part of ensuring safe and fair use of the platform. If you have any other feedback or suggestions, please feel free to share them with us. Best regards, The 1xBet Team
I can't see a positive point, due to the fact that they cheated on me, so far the interface is good, but it leaves something to be desired when it comes to payment, when you win 1xbet does everything it can to avoid paying you
I won a bet worth 4152 reais, the 1xbet casino denied me the payment, they asked me for a medical report and I sent it, but without success the casino did everything not to pay me, I just want to receive my money, as I have already sent all the requested documents, and it has been 6 months and the 1xbet casino does not want to pay me.
Dear Ivan, We are sorry to hear about this and would like to help you deal with the situation. Please contact us at [email protected] with your game account number so that we can check and clarify this case. We assure you that there is no intention to cheat customers and we strictly follow the rules of the company and regulatory bodies in all our actions. If there is an error on our part, we will definitely correct it, but for this we need details from you to check everything thoroughly. Thank you very much for your attention, we look forward to your letter. Best regards, The 1xBet Team
Compare 1xBet Casino to Other Casinos
Players appreciate the wide range of betting options available, which allows for a diverse betting experience across various sports. Additionally, the platform's user-friendly interface and quick deposit and withdrawal processes contribute to a generally positive experience.