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1xBet Casino

Our Rating CasinoRank
2.4/10
CasinoRank
Player Rating 328 reviews
7.8/10
328 reviews
Complaint Response 439 complaints
2 days avg. 439 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino and were able to use their site seamlessly. There is a good mix of games, and the games lobby has plenty of options to allow you to find your favourite games. Live chat can be easily found, and we were impressed with how many other support options are available. 

What we like
  • No withdrawal limits
  • Excellent selection of payment methods
  • No payment fees
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


1xBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://1xbet.com/
Established
2007
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
Arabic, Azerbaijani, Bulgarian, Portuguese, Chinese, German, Danish, English, Spanish, Finnish, Estonian, French, Greek, Hebrew, Croatian, Hungarian, Georgian, Armenian, Indonesian, Italian, Japanese, Korean, Hindi, Lithuanian, Latvian, Macedonian, Norwegian, Filipino, Polish, Romanian, Serbian, Russian, Swedish, Slovenian, Slovak, Turkish, Ukrainian, Uzbek, Thai, Albanian, Icelandic, Kazakh, Malaysian, Vietnamese
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Mobile Apps
Android, IOS

General Information about 1xBet Casino

1xBet Casino is an online casino and sportsbook offering a variety of top games. For our online casino review, we’ll look at their casino section, but you can visit our sports section in the forum if you’re interested in sports. 

You can register directly through our website, and you can use any web or mobile device. The casino can be accessed on most mobile devices and is functional on Android, iOS and Windows devices, so you can easily spin the reels of mobile slots on the go.

StallCation

Complaints

Read the complaints other players have left for 1xBet Casino. Learn more about complaints.

Show all complaints
1xBet Casino - Deposit issues even for a 10 year casino Ruby VIP member

I have been a registered member of 1xBet for over 10 years and have been depositing funds regularly during this entire period. I am also a Casino Ruby VIP member, yet my long-term loyalty and VIP status have been completely ignored.

On 04 January 2026, I made a deposit to my 1xBet account. However, the amount was credited incompletely. Since then, I have been contacting customer support repeatedly, but for 11 days I have only been delayed, ignored, and treated in an unprofessional and dismissive manner. No clear explanation or resolution has been provided.

Despite this unresolved issue, on 13 January 2026, I made another deposit in good faith. This time, none of the funds were credited to my account at all, and the same so-called “investigation process” immediately started again, exactly like the previous case.

What is most concerning is that:

Customer support shows no seriousness or accountability

There is no transparency regarding the status of my funds

I am repeatedly told to “wait” without any concrete updates or timelines

My 10-year membership and Casino Ruby VIP status appear to have absolutely no value

It is unacceptable for a betting company of this scale to mishandle deposits and keep players’ funds in limbo for days while providing no meaningful support. At this point, my trust in 1xBet has been seriously damaged.

I am requesting:

Immediate crediting or refund of both deposits

A clear written explanation of what went wrong

Proper accountability from 1xBet regarding deposit handling

If this matter is not resolved urgently, I will proceed with further escalation on other complaint platforms and, if necessary, to the relevant licensing authorities.

cart-pointer
90h left
TL6500
1xBet Casino - 1xBet where my account has been blocked for 1Month

Dear AskGamblers Team,


I am submitting this complaint regarding 1xBet, where my account (1445678743) has been blocked and is currently under appeal.


Timeline of Events:

- My account was blocked by 1xBet citing alleged violations of their Terms and Conditions.

- I immediately filed an appeal and have fully cooperated with their security department, including providing my IP address when requested.

- It has now been over one month since the appeal process began, and I continue to receive only generic “under review” messages without resolution.

- My Account balance is no longer visible on the platform though I have a snap shot, and I am concerned about the prolonged delay and lack of transparency.


My Position:

- I have complied with all requests during the investigation.

- I believe my account should be reinstated or, at minimum, a clear resolution provided.

- I am submitting this complaint to demonstrate my seriousness and to ensure that 1xBet addresses my case fairly and promptly.

- The constant delay has brought me great discomfort to buy needs for my kids school as my funds are held in the account, and No I don't have a gambling problem.


Requested Resolution:

- A clear and timely decision on my appeal

- Assurance that my legitimate winnings will not be confiscated

- Withdrawal of both deposits and winnings if the account remains closed


Thank you for your assistance in ensuring fair treatment in this matter.


Sincerely,

< first name removed >

cart-pointer
90h left
$14692.37
1xBet Casino - Deposit not credited not refunded

Dear AskGamblers Team,

My gaming ID-728600317

On 5 November 2025, I transferred INR 5,000 via UPI. The amount was never credited to my gaming account.

When I contacted chat support, I was told the refund would be processed within 14 days.

Throughout my follow-ups, the platform has given multiple conflicting explanations, which raise serious concerns about their internal handling of transactions:

18 November: “Your deposit has been blocked by the bank. Please wait for 14 days.”

19 November: “Transaction on the part of the bank has been completed, and your request is being processed.”

After the promised 14 days had passed, I still had not received the refund. I submitted my bank statement and payment details through email and chat.

26 November: Support stated that the payment had been forwarded to the bank for final crediting.

28 November: They contradicted their earlier statement by saying, "According to the data provided, we could not find the corresponding transaction. Please attach the correct receipt and from the correct account.”

These contradictory statements—first confirming that the payment was forwarded to the bank, then denying they can even locate the transaction—demonstrate negligence, lack of transparency, and inconsistent communication by the platform.

I have submitted every piece of evidence requested, yet the platform keeps shifting its statements instead of resolving the issue.

Request for AskGamblers’ Assistance

staus Resolved
₹5000

Complaint Statistics

Resolved 336
Avg. Amount $ 2,392
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
7.9/10 328 reviews

Top reviews from our players

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Hello! Thank you for your feedback on the Company. We wish you good luck!

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Hello! Thank you for the review, we always appreciate the constructive criticism very much. Good luck in your future games!

user avatar

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We’re glad the platform and live features are working well for you. Thanks for being with us, and good luck with your bets!

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Thanks a lot for your feedback! We're glad to hear you're enjoying the variety, live betting, and fast payouts. We wish you good luck!

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Thank you for your kind feedback! We're happy to hear you're enjoying the promotions, customization options, and wide range of events. Your satisfaction means a lot to us.

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