Restricted: Magical Vegas Casino is restricted in your country, please try these instead:
Magical Vegas Casino
- Live Chat 24/7
- Mobile Casino
- Multi Software Providers
- Exclusive Games
- Numerous country restrictions
Magical Vegas Casino is an online casino powered by a multitude of software providers which include Microgaming, NetEnt, IGT, Play 'n Go, and Odobo among others. The casino provides a selection of games ranging from slots, roulette, scratchcard and table games which are all instantly accessible through a compatible flash browser. Players can also enjoy a selection of the casinos games via their mobile device, as the casino offers a fully optimized mobile casino. Magical Vegas is licensed and regulated to offer gambling services in Great Britain by the UK Gambling Commission, as well as the Gibraltar Regulatory Authority, to offer gambling facilities in jurisdictions outside Great Britain.
Restricted Countries and Territories
Players from the following countries are restricted from playing at Magical Vegas Casino: Belgium, Croatia, Denmark, France, Italy, Malaysia, Norway, Poland, Spain, United States.
For a full list of restricted countries please refer to the casinos terms and conditions.
Virtual Games
You will find a selection of classic and popular video slots and table games at Magical Vegas Casino. There are hundreds of games to choose from with new games being added all the time. Relax in the Magical Vegas Lounge where you can discover all things Vegas and gaing related. Some of the casinos most popular video slots include Mayan Riches slot, Pixies of the Forest slot, Black Widow slot and Cash Spin slot. You can also enjoy exclusive games to Magical Vegas such as the wildly engaging Greased Lightening.
There is a varied choice of table games to play all in an easy to use interface. Players can enjoy a selection of different roulette and card games like Blackjack European, Deuces Wild, Casino Hold 'Em and 3 Wheel Roulette.
If you are a fan of poker games sit down and relax with games like Joker Poker and Jackpot Poker.
The casino is also home to a massive selection of scratchcard card games like Monkey Thimble, Mystical Money, Voodoo Dolls and Super Stylist.
Live Dealer
Live dealers section is also available at Magical Vegas Casino, therefore players can access live casino games.
Mobile Gaming
Magical Vegas Casino offer a selection of their games to players who enjoy games on the go with their mobile casino which have been optimized to run on smartphone and tablet devices that run on the iOS software. Some of the casinos mobile games include Jazz Cat Slot, Cleopatra, Divinci Diamonds and Cash Wizard.
Support
The casinos support are available to contact 24 hours a day, 7 days a week. It is advisable to check the casinos FAQ first however other forms of support include live chat, e-mail and telephone.
Security and Fairness
The casino uses the best methods available today for the encryption of the username and password information, and any other sensitive information transferred to and from the client. All games are monitored using a random number generator to ensure fair results of all their games at all times.
Recommended by experts
Player Reviews
Good selection of games live chat feature, website easy to navigate through, lots of bonuses. The games are easy to navigate through and there are categories for the slots; such as free spins, jackpots so you can choose the machine features you enjoy.
Takes a while to get money,
Lack of bonuses the website should be easier to set deposit limits and so you cannot reverse withdrawals for people who are susceptible to gambling addiction. I’ve notified game care about the issues with withdrawal and not being able to set the deposit limits or cool down yourself on the account as this enables gamblers to respond their winnings.
Dear Member,
Thank you for taking the time to let us know how you feel in regards to our website and services we offer.
We can certainly understand your point regarding the withdrawal pending period. Rest assured that the withdrawal pending time systematically decreases as your player account climbs up the VIP ladder.
On the other hand, we also offer instant options such as “Take a Break”. You can use it to safeguard your winnings anytime by contacting us via Live Help Chat or Phone Call to set a deposit limit from your account.
And finally in regards to bonuses, accounts are reviewed by the loyalty team and whenever you are eligible for any free offers or any promotion, you are duly informed by email.
In addition to the above, we would be more than happy to discuss further with you. We therefore invite you to get in touch with us on our friendly live help team anytime.
Until that time, we wish you spend a good day.
Have a slow old lap top,lost a game, but JUNE from support was great. This lady needs award for help and PATIENCE GIVEN
All good. Will keep playing. Good support, good selection of games
Dear Member,
We thank you for taking time in writing to Magical Vegas.
Your feedbacks are highly appreciated and we are truly pleased to have been able to be of assistance.
We at the best of our ability strive hard to provide a pleasant and smooth gaming experience to our players, and reading your words, motivate us more.
We wish you all the best in the games and hope you keep having a great time with us.
Should you have any questions or require any assistance, please do not hesitate to contact our Friendly Customer Service Team who will be more than happy to assist you.
Our contact details can be found at https://www.magicalvegas.com/help/
Regards,
Magical Vegas Team
I started playing on Magical Vegas few years back, and the site only got better through the years. There are new games and new offers regularly and that's what keeps me going. I would also like to add that the Customer Service Team is great - they always help me the best way they can!
I don't really have any complaints about the site. But if I had to ask for more, I would love to see games from new game providers. It could be a nice experience!
Dear Member,
Thank you for taking the time to write these feedback to us.
It is a pleasure to know that our long time members like you are enjoying themselves on the website and please rest assured that there is a whole lot of new games/promotions coming up on the website very soon; so please keep an eye on your emails.
In case you have any issues, as always, please do not hesitate to contact our live help team who will be more than happy to assist you anytime.
Until that time, we wish you spend a wonderful evening ahead.
Been a member since ages now. Never had any issue with the site nor its games. My fav would be the slots. It’s always good to get a few free spins hehe. Not a big fan of table games but I do enjoy a few rounds on live casinos. The bonuses are good, I can always expect something for the weekend!
Would be nice if they add the pay by phone service.
Dear member,
Thank you very much for taking the time to write to us.
We are really happy to hear that you have had a great experience so far on Magical Vegas and we wish you keep enjoying your time with us.
In relation to your feedback regarding the pay by phone service, this has been passed on to the concerned department and should you have any further suggestions or require any assistance, please do not hesitate to contact our friendly live help team who remain at your disposal 24/7.
Until that time, we wish you good luck on the games 😊
The best part about Magical Vegas have to be the live games! It's great to have a site which finally offers the realistic experience of a casino, on so many different games!
Even though I did get my winnings, I would love to see a quicker withdrawal timeframe.
Dear Member,
Thank you so very much for taking the time to write us your precious words. Having you amongst us makes us as happy as reading your thoughts.
We have for a long time laid focus on the latest technologies, thus latest games available on the market, but customer demand is what we consider too and this is why your feedback is so important to us.
We have come to note that many of our players have a good liking for live games, so it’s been a mission for us to bring you all the best live games from the best providers around. And guess what! We have many more to come, so do send us your preferences.
We have passed on your feedback to the decision makers of the site and now that we do not have withdrawal limits at all on Magical Vegas, we are hoping to see the withdrawal time going down too.
We hope to speak to you soon.
Joined few days ago after a friend recommended me to magical vegas. It’s been a good experience so far good variety of games and their support team are very helpful. What I like most is the free spins I got when joining. Didn’t have to make a deposit too. Looking forward to more freebies every now and then.
As a fan of scratch cards would love to see more variety on the site.
Dear Member,
Thank you for your nice review !
We really appreciate you being a loyal customer and helping to share your positive experience with us.
We are glad to see that Magical Vegas has been meeting your expectations and we aim to excel in the same direction.
On a reassurance note, our Promotional Team is currently working on some new offers that will go live soon and amongst these; there will be freebies along with chances to win tangible prizes as well!
Any offers will be communicated either via email or texts; just make sure to have the updated contact details on the account so that you do not miss out on any exclusive offers!
Last but not least, we have recently launched a new game called the Gryphon's Gold Deluxe which we are sure you will find to your likings.
A truly special game to look forward to!
Your feedback and suggestions are welcomed at all times.
We seize this opportunity to wish you a nice time ahead!
Thank you.
Live support is quick as usual. I contacted them to cancel a bonus and it did not even take 5 minutes.
The promotions are always the same. I would welcome new ones.
Dear Valued member,
Thank you for taking the time to provide us with the below feedback.
We are happy to hear that our live help support has been up to your expectations.
On another note please rest assured that our promotional team regularly works on new promotions with the aim satisfying our players at all time.
Should you require any further assistance please do not hesitate to contact our friendly live help team through https://www.magicalvegas.com/help who will be more than happy to assist you anytime.
Magical Vegas has the best online games. I love all the slots games and enjoy them all. The theme games are great and very adventurous. The progressive slots games are my favorite and I am hoping to win one very soon as I missed one the last time.
Looking forward to winning the progressive jackpot on the slot games.
Dear Member,
Thank you for being with Magical Vegas.
Reading your words brings us as much joy as having you in our midst.
True, we have games for all tastes and preferences; food-themed, superheroes, pets, fashion, everything! And if you’ve not tried Lady Luck Deluxe, one of our Exclusive games, then there is a lot you have not discovered yet.
At Magical Vegas, the Service team is an amazingly trained army demonstrating a perfect balance between friendliness and the ability to deal with queries in the most proficient way. Plus the safety, security, and fair treatment of our players are fundamental to us, and we always encourage Responsible Gaming. Therefore, if you have any questions or concerns our dedicated Support team are available 24/7 – just drop us a line, or open a Live Chat.
Wishing you all the very best at Magical Vegas!
My wife introduced me to Magical Vegas LOL! She’s a stay at home mum, so she enjoyed playing the games. I never understood why until I started to play as well! The games are just top-notch and I love the casino games. I do enjoy joining a table game when I’m on the train haha as their site load on mobile phones as well!
I hope new offers for tables and cards games will be added any time soon!
Dear member,
Thank you very much for taking the time to write to us.
We are really happy to see that your experience so far on Magical Vegas has been a great one and we wish you lots of joyful moments ahead.
In relation to your feedback regarding promotions on the table and card games, this has been passed on to the concerned department and should you have any further suggestions, please do not hesitate to contact our friendly live help team anytime for further assistance.
Until that time, we wish you merry times at Magical Vegas.
Been a member at magical vegas for some time now and still enjoying the site! I’ve had some bad experience on other sites, but I must say this site is the best so far. The games are fair and the promotions are wicked! Wouldn’t mind a share of the 5k prize! I'm playing almost every day to collect as much points as I can. That would be such a nice prize for a hol. Fingers crossed xx.
Would love to get some freebies every now and then!
Dear member,
Thank you for taking the time to provide us with your honest feedback.
We are happy to hear that your first impression on the website has been up to your expectations.
Please rest assured that our promotional team is currently working on new promotions with the aim of making more and more customers happy.
Customer feedback is an important aspect of their reviewing process and we would really appreciate if you can send us any further suggestions as to how we might enhance your gaming experience by emailing us at [email protected] .
Additionally, should you require any further assistance, please do not hesitate to contact us anytime through our live chat portal and our friendly customer service team will be more than happy to help you.
Wishing you the best of luck on the promo competition you are currently participating and do also keep an eye on your emails for more exceptional offers coming your way.
Until we hear back from you we wish you spend more wonderful times here at www.magicalvegas.com
I would surely recommend Magical Vegas to my friends and colleagues. I’ve noticed that each month, the site comes up with new games and different themes. Being a casino player for 8 years, this is something great I would say. My husband has also just signed up an account. He likes it and spends a lot of time playing as well. Very good site!
Not trying to be bad but I think Magical Vegas needs to review its withdrawal process. It took me 4-5 days to receive my money. I am sure the site can improve on that.
Dear member,
Thank you for taking the time to provide us with your honest feedback.
We are honoured to have an experienced casino player like you as one of our valued customers and much happy to see that your experience on the website has been wonderful.
In relation to the withdrawals, kindly note that we process any payments within 72hrs (after the pending hours on working days) as from the time you request for the payment. However, it is your bank which takes between 2 -5 banking days to clear the transaction into your bank account. On the other hand, should you wish for a faster withdrawal facility, we will highly recommend you to use your PayPal on your play account given the funds take only up to 24hrs to clear into the respective PayPal account.
Customer feedback is an important aspect of their reviewing process. We would really appreciate if you could send us any further suggestions as to how we might enhance your gaming experience by emailing us at [email protected] or even email us so we could reward you further in relation to the friends you are referring to the website.
Additionally, should you require any further assistance, please do not hesitate to contact us anytime through our live chat portal and our friendly customer service team will be more than happy to help you.
Until we hear back from you we wish you spend a more wonderful times here at www.magicalvegas.com .
Good selection of games, no connection issues. Good bonus system and live chat.
Overall this seems a decent casino to play at but unfortunately we have the same issue here like we do at most lesser known casino's.
PENDING PERIOD - this is a tactic used by these casino's in the hope that the player will reverse the withdrawal. I signed up to 3 new casino's recently and all 3, including this one had a lengthy pending period up to 72 hours. There is no other use for pending period's over 12 hours other than the casino clinging onto hope that the player reverses. It is a very dirty tactic and it needs to stop. All the top casino's have pretty much got rid of pending period's.
This is the only downfall with this casino. I will update this review when my withdrawal finally gets approved and paid to me.
Dear valued member,
Thank you for taking the time to provide us with your honest feedback.
We certainly understand your concern regarding the 72 hours pending period but would also like to highlight and reassure you that the pending hours decrease as you climb up the VIP ladder.
In addition to that, we do also offer the option like “take a break” which allows you to stay away from your account for a minimum of 24hours up to 6 weeks, allowing enough time for your payment to be processed.
For any further feedback, please feel free to direct your emails to [email protected] and we will respond to your email the soonest possible.
On the other hand, should you wish to have more accurate updates regarding your withdrawal request or any other queries, please do not hesitate to contact our friendly live help team anytime through our contact portals.
Wishing you spend a wonderful day.
Brilliant site, I've had a few good wins easily withdrawn. Great variety of games, this is my favorite of all the sites I've played on over the years this is definately the best, plus no ridiculous wagering requirements and fair bonus policy, highly recommended x
Dear Member,
We highly appreciate your time taken in providing us with this feedback.
We at the best of our ability strive hard to provide a pleasant and smooth gaming experience to our players, and reading your words, motivate us more.
We take good note of your remarks and seize the opportunity to reassure you that we shall work tirelessly to make this an effortless experience to all our players.
Again, we thank you very much for your feedback and wish you a rocking Happy New Year.
Best Regards,
Magical Vegas Team
Got an email with Offers valid for selected funded players only from 10th to 23rd October 2017. Free bonus carries a 25x WR and can be used on all slots excluding progressives. Maximum withdrawable winnings from free bonus is £25.Won £120 and it then dropped to £20 after wagering requirements.Then got up to £130 which it then said £10 in bonus rest in bonus wins.contacted support and was told once I met the requirements I would get £5? What is wrong with this site. I got over £250 and even after meeting requirements would only get £5 if I was lucky to play through it again!
Dear Customer,
We thank you for providing your feedback regarding our bonus scheme.
Indeed, like all online gaming platform, we as well have specific schemes for our various bonuses.
To provide you with more insight on these, we advise you to contact our Support Team, available 24/7, in view of clearing out any confusion you might have had on our free bonus schemes and our wager requirements rules.
Thanking you, we look forward to hearing from you soon.
Nothing.
Awful, stingy site that gives you 10 no deposit free spins, has you wager the winnings 25 x then only lets you keep £5 after wagering. You really think you will encourage people to deposit into your site by being so stingy?
Dear Member,
Hope this finds you well.
Here at Magical Vegas, with our members’ precious feedback, we strive to provide the latest and best online gaming experience.
As a new member, you are eligible to receive 20 free spins to try out the games on the site.
However, all the Free offers are attached to Terms and Conditions which are advertised on the Promo Page.
For more information, you can always refer to the below link;
https://www.magicalvegas.com/promotions/20-free-spins/
Furthermore, should you have any question pertaining the above, please do not hesitate to contact our Friendly Customer Service Team who are available 24/7.
We hope to hear from you soon.
Same as user Suzy1122 - they give free spins which you can win from, then you have to wager those winnings 25x times but you can then only keep £5 as 'real money' and the excess is voided.
Ok fair enough, but it turns out if you play with those £5 and win, it doesn't matter as you can only withdraw £5 anyway, and if you make a bigger withdrawal they void the rest, even if you had to deposit to withdraw, leaving you out of pocket!!
In my case I won £80 from the £5 I was allowed to keep from free spins + wagering requirements, put in £20 to be allowed to withdraw to my new payment method, tried to withdraw £80 and only got £5 back and the rest voided! £15 out of pocket for no work on their part!
Dear Member,
First and foremost, we are sorry to hear about your discontent on our free spins offers.
Free spins win is indeed attached with terms and conditions such as the wagering requirements or a maximum convertible amount. Depending on the code that you claimed or the free spins that you opted in, the maximum winnings will vary.
Any bonus terms or free spins terms are specified on the promotion’s advert. Unless otherwise specified, the maximum withdrawable amount from any converted wins from Free Spins is £5.
Moreover, we would suggest you to contact our Support Desk to have more information about your withdrawal.
We are available 24/7.
Variety of games, ease of access. Very little else to say.
Very little offered for VIP Gold, Emerald or Ruby members, does not verify the different corresponding VIP levels. Very disappointed at how much this site rewards its higher lever VIP members.
Dear Member,
We are sorry to hear about your discontent on our VIP scheme. However, the higher you go up the VIP ladder, you will receive more benefits.
Weekly competitions and offers are available on our web site and we will gladly invite you to check our Promotions section on your next visit.
We will seize this opportunity to request you to contact our friendly Support Desk which is available 24/7 for us to provide you with more specific information.
Good reviews of slots, easy layout on website to find different slots and account details
Deposited my first deposit of £10 after receiving a text with an offer that I would get 200 free spins from this. Terms and conditions are misleading and need to be updated as unclear. I was aware there was a £5 maximum winnings from the free spins but wasn't aware that this was the maximum you could win and withdraw after wagering of 25X. The terms and conditions state £5 maximum win from free spins but then go and say the maximum winnings is £200 straight after this bit which is misleading! After spending an hour wagering £1.40 from spins (luckily won a bonus) seeing over £100 In my account to go back to being £5 is ludicrous and time wasting! I have not know a casino to give you free spins and have it capped at £5 winnings.
All the casinos free spin offers I've had which include William Hill, sky vegas, paddypower, coral, Betvictor etc have wagering on free spins but do not have a cap! Especially of £5. Ridiculous promotions. I will be closing my account once my deposit withdrawal has cleared.
Dear Suzy,
We are sorry to hear about your discontent pertaining to the offer you received.
This, we believe, is a mere confusion as all our offers have their specific terms and conditions.
For further clarification, our Support Team shall need to review your play account; As such, we kindly request you contact us via our portals in view of having this matter sorted.
You shall be able to reach us via the below:
https://www.magicalvegas.com/support/
We look forward to assisting you further.
Nothing really, site is a good lay out but other than that it's not that good.
Take take take kind of site, poor offers/bonuses. Hardly no play for your deposits. Wanted to close my account and practically had to beg them. Too many copy and paste replays from the live chat. AVOID AT ALL COSTS.
Hello Heidi,
Thank you for your feedback.
Heidi, first and foremost we are really sorry to hear about your disappointment regarding the site.
The basis of our success as a Company rests on the development of a Satisfied and Loyal client base, we endeavour to provide an up to the standard level of Customer Service and Gaming Experience.
As a Public Listed Company we are bound to provide a Fair Gaming environment as we are licensed and Regulated by the UK Gambling Commission which implies that all of our games are intensively tested and audited to ensure fairness for all our members on the site.
Should we not have offered a fair gaming environment, we would not have been able to continue as a Business.We would have loved that all of our Customers enjoy a positive gaming experience, however the outcome of the games are purely based on luck which is something beyond our control.Nevertheless, here at Magical Vegas we strive and constantly improve to provide our members with the latest gaming experience and popular games that can be found online.
In regards to your account closure request, such closure shall occur within 72 hours after receipt by us of your request should there be no activities in your account in those 72 hours. Players are required to re- confirm their intention to close their accounts if they access their accounts to play within the 72 hours to prevent any unwanted interruption in their game sessions as stated in our Terms and Conditions.
Here on Magical Vegas, one of our utmost priority is to provide the best Customer Service which can be found online.Therefore, we do not encourage copy and paste replies, on the contrary we try our best to personalise our Services.
Please do not hesitate to contact our Friendly Support Team should you require any assistance.
Everything's great, attractive site, polite customer services, loads of games, very happy
All great nothing to dislike, really like the site, verification is quite long but that's what I'll expect from a secure site
Dear Member,
Greetings from Magical Vegas.
We are really pleased to hear that you are enjoying your time on the site.
Here at Magical Vegas, we endeavour to constantly improve, to deliver our Members with the latest up to date Gaming Experience and popular games that can be found online.
We seize this opportunity to thank you for your nice comments. Should you require any assistance or should have any questions, please do not hesitate to contact our Friendly Customer Service Team who will be more than happy to assist you.
Vast Variety of games, fast easy to use layout... great experience from the start.
Very Bad playing Experience here, Live chat was by far the worst response and help I have ever got as a V.I.P Member.
Be sure to only deposit 20£/E/$ When playing here so they don't take a run for your money, very shady customer service reps, which 3 gave me different excuses which didn't add up....
NEVER take a bonus offer/free spins from them when you do the bonuses never expire and become expired and when they do you have to wager through dread bonuses once depositing as Cash without taking a bonus offer. Regardless of having 0£ bonus balance soon you hit spin it magically turns to Bonus funds and the bonus is reactive in your account so you have to play through x50 or x35 of playing... and then to have it all taken away what they call max cashout 5£ when you freshly deposited.
Stay clear of this casino and well clear of there sister casino spinandwin and bingo cafe.
Account is closed here!
Hi Mickeymick,
Greetings from Magical Vegas.
We are sorry to hear about your latest experience on our Live Help Service and in order to investigate this matter, we would appreciate if you could provide us with your play account details such as ‘’username’’.
Further to your correspondence, you mentioned that you never claimed any bonuses with us. Hence, we will seize this opportunity to inform you that our system is designed in a way whereby real money wager will credit any generated winnings into real cash. As such, based on the description of the event which took place on your account, we may believe that you were playing with bonus money. MagicalVegas.com promotes fair gaming and transparency on our offers and we do stipulate all the Terms and Conditions associated to all our offers. Thus, it is likely that you have completed the wagering requirement of the bonus offer with which you were playing and upon completion of the wagering requirement a maximum of £5 were credited into your cash balance.
It is a shame that you decided to cancel your membership with us, however if you do re-consider your decision, we will suggest you to opt out from bonuses which will allow you to play freely without any restrictions in the situation where winnings are generated.
We hope that the above has cleared out any misunderstanding.
Additionally, we will invite you to contact our Support Desk which is available 24/7 for further clarification.
Wishing you best of luck in your future endeavours.
Best regards,
Magical Vegas Team
Excellent site. Easy to navigate. Customer service can't fault. And very good promos.
Hi blurchip,
Thank you for the lovely feedback.
We are glad that you're enjoying every aspect of the site.
Good luck to you!
Good Selection of games, Good chat customer support, Nice FB page and staff.
VIP is a total scam. Worked up to Ruby and got less offers and promotions than I did when I was a basic player. To benefit from a bonus at Ruby you have to deposit £50 or more at a time.
VIP customer support is a joke. Takes days to get back to you with rushed basic responses avoiding giving proper answers.
Trip to Vegas draw was never announced on the site as it should have been.
VIP page got taken down so you don't know what you get for levels anymore, been saying they are changing it for 3 months now.
Deposited thousands and get treated like you are nothing (not by chat or FB just VIP support) Have to agree with some of the above, the £5 maximum winnings is a bit of a joke on the free spins, could be coincidence but deposits to play time was extremely low the slots seem to go 100 spins without features and very rare you get good wins. Matt seems to be OK and a little more understanding but I closed my account today because whoever it was, was just obnoxious and didn't want to do anything to help or rectify.
My honest review would be there are much better casinos out there to play at where you will get a lot more for your money and better VIP support.
Would not recommend based on the good selection of games as many others have the same. Disappointing.
Hi Steveor,
Our VIP offerings are designed to reward larger deposits sizes as we find that the majority of our VIP players deposit in these larger amounts. The trip to Vegas draw was won and the winner specified that she did not want her win advertised on the site, which of course we duly respected as player privacy is a priority for us at Magical Vegas.
Extra bonuses are based on a player’s account activity and so the more you play at Magical Vegas, the bonuses you can come to expect and enjoy. Rest assured that the new VIP page whilst under construction, is close to completion.
All of our games are fully regulated by the Gambling Commission, the details of which you can find here: https://www.gamblingcontrol.org/
Game choice. And easy access via mobile/iPad. Live chat facility which is great compared to other casinos.
Customer Service. I had an account with there sister site Spin and Win in 2012. Due to over gaming it became apparent to me to slow down and quit gambling for a while.
I stupidly decided to join Magical Vegas one night, at this point, once I entered my details ie. Same Name, same DOB same user name as I always use (martinb17) same email but I accidentally missed a letter out. There was no way I was trying to pretend to be someone else because I know how this works, everything is verified etc. But still i was aloud to open a new account. Surely this should be enough to stop the player from opening up the account and depositing £780 in 7 different transactions.
Now I know it is not all up to the casino and I am trying my best to stay on the straight and narrow, but please bear in mind we are talking 3 years later with the same details and they still opened up a new account for me.
When I went onto live chat to ask why it was not blocked they advised "it would of been found out eventually" and then advised I asked if I had withdrawal what would of happen and I was referred to the Claus stating any funds winnings and deposits will be forfeited. They are telling me I tried to be someone else but I 100% wasn't I am just a very stupid gambling addict.
I am under no illusion I am partly at fault but feel the casino (magical Vegas) are at a win win situation and have not got £780 of my money and I had a 0 % chance of winning on.
I would like to see if they are able to refund my deposit but they keep rejecting my complaints. Can anyone help at all? Thanks
Hi Martin,
As a responsible gaming company, we make it our duty to have measures in place so as to protect our players. Our Terms and Conditions as well as our Responsible Gaming page are available within a few clicks with a clear purpose of encouraging our players to be aware of the conditions attached to their registration as well as to gamble responsibly. In addition, we also support the work of Gamcare which is the national resource for gambling related problems.
The matter relating to your account has been previously dealt with the Alderney Gambling Control Commission (AGCC) and should you have questions or concerns, we would kindly refer you to contact AGCC directly by clicking this link: https://www.gamblingcontrol.org/.
Screenshot
Verify your identity
Enter your mobile phone number so that we can send you a confirmation code
-
+93
-
+355
-
+213
-
+376
-
+244
-
+1-264
-
+672
-
+1-268
-
+54
-
+374
-
+297
-
+43
-
+994
-
+1-242
-
+973
-
+880
-
+1-246
-
+375
-
+32
-
+501
-
+229
-
+1-441
-
+975
-
+591
-
+387
-
+267
-
+55
-
+246
-
+1-284
-
+673
-
+359
-
+226
-
+257
-
+855
-
+237
-
+1
-
+238
-
+599
-
+1-345
-
+236
-
+235
-
+56
-
+86
-
+61
-
+61
-
+57
-
+269
-
+242
-
+243
-
+682
-
+506
-
+385
-
+53
-
+357
-
+420
-
+225
-
+45
-
+253
-
+1-767
-
+1-809, 1-829, 1-849
-
+593
-
+20
-
+503
-
+240
-
+291
-
+372
-
+251
-
+500
-
+298
-
+679
-
+358
-
+33
-
+594
-
+689
-
+241
-
+220
-
+995
-
+233
-
+350
-
+30
-
+299
-
+1-473
-
+502
-
+44-1481
-
+224
-
+245
-
+592
-
+509
-
+504
-
+36
-
+354
-
+91
-
+62
-
+98
-
+964
-
+353
-
+44-1624
-
+972
-
+1-876
-
+81
-
+44-1534
-
+962
-
+7
-
+254
-
+686
-
+965
-
+996
-
+856
-
+371
-
+961
-
+266
-
+231
-
+218
-
+423
-
+370
-
+352
-
+853
-
+389
-
+261
-
+265
-
+60
-
+960
-
+223
-
+356
-
+692
-
+596
-
+222
-
+230
-
+262
-
+52
-
+691
-
+373
-
+377
-
+976
-
+382
-
+1-664
-
+212
-
+258
-
+95
-
+264
-
+674
-
+977
-
+599
-
+687
-
+64
-
+505
-
+227
-
+234
-
+683
-
+850
-
+47
-
+968
-
+92
-
+680
-
+970
-
+507
-
+675
-
+595
-
+51
-
+63
-
+64
-
+48
-
+351
-
+974
-
+40
-
+7
-
+250
-
+262
-
+590
-
+290
-
+1-869
-
+1-758
-
+590
-
+508
-
+1-784
-
+685
-
+378
-
+966
-
+221
-
+381
-
+248
-
+232
-
+65
-
+386
-
+677
-
+252
-
+27
-
+94
-
+211
-
+249
-
+597
-
+47
-
+268
-
+46
-
+41
-
+963
-
+239
-
+886
-
+992
-
+255
-
+66
-
+670
-
+228
-
+690
-
+676
-
+1-868
-
+216
-
+90
-
+993
-
+1-649
-
+688
-
+256
-
+380
-
+971
-
+44
-
+1
-
+598
-
+998
-
+678
-
+379
-
+58
-
+84
-
+681
-
+212
-
+967
-
+260
-
+263
-
+1-721
-
+383
-
+39
-
+242
-
+243
+93
+355
+213
+376
+244
+1-264
+672
+1-268
+54
+374
+297
+43
+994
+1-242
+973
+880
+1-246
+375
+32
+501
+229
+1-441
+975
+591
+387
+267
+55
+246
+1-284
+673
+359
+226
+257
+855
+237
+1
+238
+599
+1-345
+236
+235
+56
+86
+61
+61
+57
+269
+242
+243
+682
+506
+385
+53
+357
+420
+225
+45
+253
+1-767
+1-809, 1-829, 1-849
+593
+20
+503
+240
+291
+372
+251
+500
+298
+679
+358
+33
+594
+689
+241
+220
+995
+233
+350
+30
+299
+1-473
+502
+44-1481
+224
+245
+592
+509
+504
+36
+354
+91
+62
+98
+964
+353
+44-1624
+972
+1-876
+81
+44-1534
+962
+7
+254
+686
+965
+996
+856
+371
+961
+266
+231
+218
+423
+370
+352
+853
+389
+261
+265
+60
+960
+223
+356
+692
+596
+222
+230
+262
+52
+691
+373
+377
+976
+382
+1-664
+212
+258
+95
+264
+674
+977
+599
+687
+64
+505
+227
+234
+683
+850
+47
+968
+92
+680
+970
+507
+675
+595
+51
+63
+64
+48
+351
+974
+40
+7
+250
+262
+590
+290
+1-869
+1-758
+590
+508
+1-784
+685
+378
+966
+221
+381
+248
+232
+65
+386
+677
+252
+27
+94
+211
+249
+597
+47
+268
+46
+41
+963
+239
+886
+992
+255
+66
+670
+228
+690
+676
+1-868
+216
+90
+993
+1-649
+688
+256
+380
+971
+44
+1
+598
+998
+678
+379
+58
+84
+681
+212
+967
+260
+263
+1-721
+383
+39
Good selection of games to play with cash only. Because you cannot use your bonus money on any slots, just very few selected games for bonus play....
The first deposit money you can use only on 20 games they selected out of hundreds, I have played before on one of sister site and you can use your bonus money on many slots just few slots were excluded. They just change their terms that you can use bonus money only on selected games. So I joined this site without checking it and regret it after I made my deposit.
The games they selected for bonus money I would never play those If I had option, anyways you can't fulfill wagering requirement with those games so It's a total waste.
They offer a big deposit offer but you can't use it play your favorite games. just avoid this casino unless you like to play with cash only.