Ag Awards

BacanaPlay Casino

GREAT 8.88
Players from Virginia not accepted
Average Complaint Response Time: n/a
Players from Virginia not accepted
Average Complaint Response Time: n/a

BacanaPlay Casino Review

  • Home to leading software providers
  • They have a live chat facility
  • Mobile friendly design
  • They hold a UKGC Licence
  • Limited live chat hours 06:00 - 00:00
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General info & Latest Promos
Established 2019
Owner Skill On Net Ltd. Casinos
Casino Promotion BacanaPlay Casino: 100% up to €100 + 25 Bonus Spins

BacanaPlay Casino is an online casino which is operated by Skill on Net Ltd and is home to loads of the best software providers like Microgaming, NetEnt, Play’n GO, NextGen Gaming and Big Time Gaming. In fact, the variety is so vast there is something here to suit everyone. All the games can be played instantly through a web browser and most are also available through their mobile casino. BacanaPlay Casino is licensed and regulated by the UK Gambling Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories. 

Virtual Games

Players can enjoy loads of games here which happens to be from some of the most well known games in the industry. The lobby is very user friendly due to the number of filters players can use to find their favourite games. These include sorting games by their volatility levels, game provider, features, themes, number of paylines, reels and even minimum and maximum bet limits. There’s also a search engine which is a handy tool which can find any game, instantly. Players can enjoy games like the Cleopatra Slot, Wolf Gold Slot, Holmes and the Stolen Stones Slot, Reactoonz Slot and Gonzo’s Quest Slot

There’s lots of table games here too, particularly variations of blackjack and roulette. But, there are some poker games too. 

And, while we’re on the subject of card games players can also search for a number of video poker games as well. These include Joker Poker and Double Down Poker. 

Live Casino

There is a huge live casino here so if players are looking for even more entertainment they’ll certainly find it. Games are powered by the likes of Evolution Gaming and are all hosted by real life dealers both male and female. They are open to enjoy around the clock and includes games like Live Blackjack and Live Roulette. 

Mobile Gaming

The casino also has a mobile version of the site which means players can take their favourite games with them on the go. They don’t need to worry about storing an app because the casino will load through a compatible mobile browser any time, any where. The casino have included loads of their most popular games and features for a seamless experience on most mobile devices that support iOS and Android.


Anyone who needs help and assistance can contact the casinos customer support team. The easiest way to get help us by using the casinos live chat facility which is open between the hours of 06:00 - 00:00. However, players can also email the casino or phone them 24/7 should they need further assistance. 

Security and Fairness

When it comes to security the casino utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the Internet to the casinos secure server. This is further protected by the latest firewall security.

Their games are also guaranteed to produce fair and random results as the casino uses a random number generator


Casino details
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BacanaPlay Casino Reviews by Players


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lrmnt 12 reviews
United Kingdom
Reviewed on April 28, 2020


The site is easy to navigate and there is a good selection of Live Dealer Games which I play. Deposit/Withdrawal through PayPal is also great as too, as there are no fees and no fees at PayPal end.


They set a Deposit limit on my account but did not inform me of this, which I believe is not acceptable When I inquired why there was a limit on my account and I wanted to lift it, I was told there is a £500 limit due to Responsible Gambling Code, which I would accept but they let me Deposit £1500, so how is that Responsible Gambling?
Thank you for your review and feedback

Regarding the deposit limit , I cant really comment until i see the specific facts in your case and for that I would need to know your Bacanaplay username

Is it possible to PM it to me ?

The BacanaPlay Team
Reviewed on April 13, 2020


Game selection
Interac deposit Canadians
Étransfer withdrawal Canadians
24/7 chat (3/5 stars)
No lagging
Good bonuses(not terms)
Interphase excellent
100% trustworthy
Safe gaming. Honest


Forgive me Bacana but maybe this will help y’all.
Support is deplorable (copy and paste experts) unless you speak to a manager!
Account verification takes forever. Luckily Christopher did it for me.
Absolutely no response to emails
Withdrawal processing time took forever.
Like all skills on net casinos... every dollar wagered only counts 50% requirement.
The explanation about 10% max bet of bonus or $5 max is very confusing when you have two bonuses.
You can not forfeit a bonus.
I received 25 free spins and received .75 cents bonus. I had to wager $30 dollars 10 cents(minimum) until it filled and had the other $3000 requirement from the welcome bonus just before and had to be careful to stop Before it was completed not to net more than 10 cents when free spins bonus kicked in. So freaking annoying!!!
NETENT games sometimes disappear but they come back. Weird.
Thank you for your feedback and we apologize for any bad experience you have had playing at Bacana. Whilst we can't comment on the specific points you raise because we would need to have your player username to investigate, we can deal with one of the non personal things you have raised.

''Like all skills on net casinos... every dollar wagered only counts 50% requirement''.

This is incorrect. All slots count towards the wagering of your Bonus but for some games you cannot use your Bonus funds to wager with. If you check the information on the games you want to play in the lobby it will tell you whether the game can be used or not for wagering. But even with the ones you cant , if you use your own money the wagering towards the bonus still counts

The BacanaPlay Team
bas145 16 reviews
Reviewed on February 27, 2020


This casino is just great! I have played for over 10 years in online casino's and have seen most of them but this one really sticks out from the rest!

They have all the slots and live games from every provider. They have multiple jackpots, cash drops and a lot of daily deposit deals and bonuses. No predatory bonus terms or made up rules. Just the standard max bet and wagering requirements.

The casino has an excellent service and are fair! I encountered this myself on two different occasions! The staff is friendly and they go out of there way for a player.

I had two large payouts and they were very fast in my bank account. Upon verrification two days max!


I really do not have any dislikes! Maybe the only dislike is that I did not find this casino sooner! I hope the team can keep this up because for me this casino is a candidate for casino of the year!
Thank you for your review and great feedback
Really pleased you enjoyed your time at our new casino
Good luck and hope to see you back soon

The Bacana Team

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