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21.com Casino

GOOD 7.53
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

21.com Casino Review

  • Top-tier software providers
  • Live chat available 24/7
  • Mobile friendly design
  • Easy to use games lobby
  • A number of restricted countries
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General info & Latest Promos
Website https://www.21.com/en
Established 2018
Owner Betpoint Group Ltd. Casinos
Casino Promotion 21.com Casino: 100% up to €100

21.com Casino is an online casino where members can relax and enjoy games from numerous important providers like NetEnt, Microgaming, Quickspin, Elk Studios, Pragmatic Play, Push Gaming and Betsoft. The site boasts plenty of different games ranging from slots and table games to video pokers and players can also access the casino in several languages which includes English, Finnish and German. Members can log in and play instantly through a web browser or they can use the mobile casino. 21.com Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which includes but is not limited to residents from the United States of America. The casino will not accept players from jurisdictions where online gambling is illegal, and it is the players responsibility to check this before attempting to open an account. A list of restricted/allowed countries can be found under ‘more casino details’.

Virtual Games

Players looking to try some video slots can head to the games lobby where they’ll have access to a range of titles from the likes of NetEnt, Microgaming, Quickspin, Betsoft and other well-known providers. Each game can be easily identified by its provider but if players want to find their favourite games quicker they can take advantage of the in-built search engine. Titles here include the Starburst Slot, Immortal Romance Slot, Jade Butterfly Slot, Book of Dead SlotWild Toro Slot and Bridesmaids Slot.

Those who prefer placing their bets on some table games can also enjoy a small selection here. These include variants of blackjack and roulette which includes Atlantic City Blackjack, American Roulette and Multi-hand Blackjack. Other table games include Baccarat.

Multi-hand video pokers can also be found in the casino lobby where players can enjoy games like Jacks or Better, Bonus Deluxe Poker and Deuces Wild.

Live Casino

21.com Casino also features a live casino section where players can try various alternatives including Live Roulette and Live Blackjack.

Mobile Gaming

Those who prefer gaming on the go for even more convenience can still play at the casino using their smartphone and tablet devices. Games are optimized to use anytime, anywhere and can be reached through a compatible mobile browser.

Support

Anyone who needs help and assistance at the casino can speak to their friendly customer support agents. The fastest way to get answers is by using the casinos live chat facility which is open from 24/7. Players can also reach support for additional help through email or can use the casinos online contact form.

Security and Fairness

When it comes to security the casino uses a high level of secure connection which is verified by Comodo Limited. This ensure players personal and financial transactions are always kept secure and encrypted.

They also use a random number generator, so members can play with confidence knowing the games have fair and random outcomes.

Screenshot

Casino details
More Casino Details More details
  • Allowed Countries

    • Africa
    • Aland Islands
    • Andorra
    • Anguilla
    • Anonymous Proxy
    • Antarctica
    • Arab Jamahiriya
    • Armenia
    • Aruba
    • Asia
    • Asia/Pacific Region
    • Austria
    • Azerbaijan
    • Bahrain
    • Bangladesh
    • Belarus
    • Belize
    • Bermuda
    • Bhutan
    • Bonaire
    • Bosnia and Herzegovina
    • British Antarctic Territory
    • Brunei
    • Canada
    • Canton and Enderbury Islands
    • Cape Verde
    • Cayman Islands
    • Chile
    • Christmas Island
    • Cocos [Keeling] Islands
    • Colombia
    • Comoros
    • Congo
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Cook Islands
    • Costa Rica
    • Croatia
    • Curaçao
    • Côte d’Ivoire
    • Djibouti
    • Dominica
    • Dominican Republic
    • East Timor
    • El Salvador
    • Europe
    • Faroe Islands
    • Fiji
    • Finland
    • French Southern and Antarctic Territories
    • Gabon
    • Gaza Strip
    • Georgia
    • Grenada
    • Guatemala
    • Guyana
    • Heard Island and McDonald Islands
    • Honduras
    • Hungary
    • Iceland
    • Japan
    • Johnston Island
    • Jordan
    • Kiribati
    • Kosovo
    • Kuala Lumpur
    • Kyrgyzstan
    • Liechtenstein
    • Luxembourg
    • Macau
    • Macedonia
    • Malawi
    • Malaysia
    • Maldives
    • Malta
    • Mauritania
    • Mayotte
    • Metropolitan France
    • Mexico
    • Micronesia
    • Moldova
    • Monaco
    • Montenegro
    • Namibia
    • Nauru
    • Neutral Zone
    • New Caledonia
    • New Zealand
    • Niue
    • Norfolk Island
    • Norway
    • Oman
    • Pacific Islands Trust Territory
    • Palau
    • Papua New Guinea
    • People's Democratic Republic of Yemen
    • Peru
    • Pitcairn Islands
    • Qatar
    • Reunion
    • Rwanda
    • Réunion
    • Saba
    • Saint Helena
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Martin
    • Saint Pierre and Miquelon
    • Saint Vincent and the Grenadines
    • Saint-Barthélemy
    • Samoa
    • San Marino
    • Satellite Provider
    • Saudi Arabia
    • Seychelles
    • Sint Eustatius (Dutch Island)
    • Sint Maarten (Dutch part)
    • Solomon Islands
    • South Korea
    • South Sudan
    • Statia
    • Sudan
    • Suriname
    • Svalbard and Jan Mayen
    • Swaziland
    • São Tomé and Príncipe
    • Taiwan
    • Thailand
    • Timor-Leste
    • Togo
    • Tokelau
    • Tonga
    • Turkmenistan
    • Turks and Caicos Islands
    • Tuvalu
    • U.S. Miscellaneous Pacific Islands
    • Union of Soviet Socialist Republics
    • United Arab Emirates
    • Uzbekistan
    • Vatican City
    • Venezuela
    • Wake Island
    • Wallis and Futuna
    • Western Sahara
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

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21.com Casino Reviews by Players

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Write a review
Sand3r 1 review
Netherlands
Reviewed on November 26, 2020

LIKED

The layout of the site is very nice!!
You have video slots what I like to play to.
The money is on your account very fast so the deposit methods are good.

DISLIKED

I read comments from months ago. A lot of people complaining about the withdraw pending time from 72h. The casino reply that they are working on it to make it faster! How much time do they need to fix this?
They send me an email when I have to verrified my email adress in the email was written about fast withdraws fast is for me 1 - 2 hours and not up to 72 hours. This is misleading the costumer.
Also the responsible gaming area is bad.
You have much better casino's. This casino is a no go for me.
21.COM CASINO REPLIED ON NOVEMBER 27, 2020
Hi SAND3R,

Thank you for your feedback regarding 21.com!

First of all, we are sorry that you are dissatisfied. Please be assured that we treat all feedback with the utmost importance and constantly strive to optimize and provide the best service to all our customers.

Our time frames to handle the transactions are up to 72 hours, but we aim to process all the withdrawals as soon as possible. We apologize if the information regarding this has been misleading.

As for your query in regards to responsible gaming, you can set a different kind of responsible gaming limits to your account directly from our website.
Should you require further assistance in regards to the aforementioned, please feel free to ask assistance from our customer support, who are available through live chat 24/7.

We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.

Kind regards,
Alex
NinaF 5 reviews
Norway
Reviewed on October 26, 2020

LIKED

Design, games available, amacing bonuses, Fun games, fast deposit and pretty fast withdrawl. One of my favorites, but does have a little way to go with custem service

DISLIKED

Only thing I don't like is waiting time on service, and that the chat button is placed on a bad spot covering some games where you need to see screen.
They are also slower on withdrawel then sisterpage
21.COM CASINO REPLIED ON OCTOBER 27, 2020
Hello NINAF,

Thank you for sharing your feedback here at AskGamblers!

We are happy to hear that you are satisfied with our bonuses, game selection, and design!

We apologize for the experienced inconvenience regarding the waiting times when trying to reach our customer support. We aim to have our customer service fast and efficient and we work hard towards getting it to be the best one in the industry so that the player experience can be the best possible!

We are also aiming to process all the withdrawal requests as soon as possible, but time frames to handle the transactions can take up to 72 hours as long as all the needed documentation has been verified beforehand.

If you have any other feedback, don't hesitate to share it with us here, or through our customer service!

Best regards,
Alex
verginiaelshot 2 reviews
Netherlands
Message
Reviewed on October 23, 2020

LIKED

I like All the games. There are A lot of slot machines that I really like. Quick money on your account. Every day you get a message that there is a bonus available.

DISLIKED

Client support, they never help you. The only thing you hear is we'll get back with you or I wait for an answer I will send you an email and unfortunately they never do😏. The whitdrawal process is also disappointing I cashed out €1500, 4 days ago and the money is gone and nobody can tell me where is it but i still don’t have it on my bank account. I play a lot af casinos and I never experience this before. One thing I know, I will never play here again!!
21.COM CASINO REPLIED ON OCTOBER 26, 2020
Hi VERGINIAELSHOT,

Thank you for taking the time to review 21.com at AskGamblers!

We are grateful to hear that you are happy with our bonuses and game selection!

We would like to apologize for the experienced inconveniences regarding the waiting times when handling your withdrawal request. Our time frames to handle the transactions are up to 72 hours as long as all the needed documentation has been verified beforehand.

To be able to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your registered email address at 21.com.

In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at 21.com, we will investigate your case and provide you with further information.

Don't hesitate to contact us if you are experiencing any further issues.

Best regards,
Alex

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