Players from Virginia not accepted 
Average Complaint Response Time: 1 day
- Top-tier software providers
- Live chat available 24/7
- Mobile friendly design
- Easy to use games lobby
- A number of restricted countries
| Website | https://www.21.com/en |
|---|---|
| Established | 2018 |
| Owner | Betpoint Group Ltd. Casinos |
| Casino Promotion | 21.com Casino: 100% up to €100 |
21.com Casino is an online casino where members can relax and enjoy games from numerous important providers like NetEnt, Microgaming, Quickspin, Elk Studios, Pragmatic Play, Push Gaming and Betsoft. The site boasts plenty of different games ranging from slots and table games to video pokers and players can also access the casino in several languages which includes English, Finnish and German. Members can log in and play instantly through a web browser or they can use the mobile casino. 21.com Casino is licensed and regulated by the Malta Gaming Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which includes but is not limited to residents from the United States of America. The casino will not accept players from jurisdictions where online gambling is illegal, and it is the players responsibility to check this before attempting to open an account. A list of restricted/allowed countries can be found under ‘more casino details’.
Virtual Games
Players looking to try some video slots can head to the games lobby where they’ll have access to a range of titles from the likes of NetEnt, Microgaming, Quickspin, Betsoft and other well-known providers. Each game can be easily identified by its provider but if players want to find their favourite games quicker they can take advantage of the in-built search engine. Titles here include the Starburst Slot, Immortal Romance Slot, Jade Butterfly Slot, Book of Dead Slot, Wild Toro Slot and Bridesmaids Slot.
Those who prefer placing their bets on some table games can also enjoy a small selection here. These include variants of blackjack and roulette which includes Atlantic City Blackjack, American Roulette and Multi-hand Blackjack. Other table games include Baccarat.
Multi-hand video pokers can also be found in the casino lobby where players can enjoy games like Jacks or Better, Bonus Deluxe Poker and Deuces Wild.
Live Casino
21.com Casino also features a live casino section where players can try various alternatives including Live Roulette and Live Blackjack.
Mobile Gaming
Those who prefer gaming on the go for even more convenience can still play at the casino using their smartphone and tablet devices. Games are optimized to use anytime, anywhere and can be reached through a compatible mobile browser.
Support
Anyone who needs help and assistance at the casino can speak to their friendly customer support agents. The fastest way to get answers is by using the casinos live chat facility which is open from 24/7. Players can also reach support for additional help through email or can use the casinos online contact form.
Security and Fairness
When it comes to security the casino uses a high level of secure connection which is verified by Comodo Limited. This ensure players personal and financial transactions are always kept secure and encrypted.
They also use a random number generator, so members can play with confidence knowing the games have fair and random outcomes.
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Thank you for your feedback regarding 21.com!
First of all, we are sorry that you are dissatisfied. Please be assured that we treat all feedback with the utmost importance and constantly strive to optimize and provide the best service to all our customers.
Our time frames to handle the transactions are up to 72 hours, but we aim to process all the withdrawals as soon as possible. We apologize if the information regarding this has been misleading.
As for your query in regards to responsible gaming, you can set a different kind of responsible gaming limits to your account directly from our website.
Should you require further assistance in regards to the aforementioned, please feel free to ask assistance from our customer support, who are available through live chat 24/7.
We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.
Kind regards,
Alex