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21.com Casino

7.31
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Average Complaint Response Time: 1 day
Players from your country not accepted
Average Complaint Response Time: 1 day

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21.com Casino Review

  • Top-tier software providers
  • Live chat available 24/7
  • Mobile friendly design
  • Easy to use games lobby
  • A number of restricted countries
Suggest an edit
General info & Latest Promos
Website https://www.21.com/en
Established 2018
Owner BP Group Limited
Casino Promotion 21.com Casino: 100% up to €100 + 1000 Bonus Spins on Vampires vs Wolves Slot (100 Spins upon Registration + 100 each Day next 9 Days)

21.com Casino is an online casino where members can relax and enjoy games from numerous major providers like NetEnt, Microgaming, Quickspin, Elk Studios, Pragmatic Play, Push Gaming and Betsoft. The site boasts plenty of different games ranging from slots and table games to video pokers and players can also access the casino in several languages which includes English, Finnish and German. Members can log in and play instantly through a web browser or they can use the mobile casino. 21.com Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which includes but is not limited to residents from Australia, Argentina, Bosnia and Herzegovina, the Netherlands, Cuba, Denmark, Morocco and the United States of America. The full list of restricted countries can be found under the ‘More casino details’ tab.

Virtual Games

Players looking to try some video slots can head to the games lobby where they’ll have access to a range of titles from the likes of NetEnt, Microgaming, Quickspin, Betsoft and other well-known providers. Each game can be easily identified by its provider but if players want to find their favourite games quicker they can take advantage of the in-built search engine. Titles here include the Starburst Slot, Immortal Romance Slot, Jade Butterfly Slot, Book of Dead SlotWild Toro Slot and Bridesmaids Slot.

Those who prefer placing their bets on some table games can also enjoy a small selection here. These include variants of blackjack and roulette which includes Atlantic City Blackjack, American Roulette and Multi-hand Blackjack. Other table games include Baccarat.

Multi-hand video pokers can also be found in the casino lobby where players can enjoy games like Jacks or Better, Bonus Deluxe Poker and Deuces Wild.

Live Casino

21.com Casino also features a live casino section where players can try various alternatives including Live Roulette and Live Blackjack.

Mobile Gaming

Those who prefer gaming on the go for even more convenience can still play at the casino using their smartphone and tablet devices. Games are optimized to use anytime, anywhere and can be reached through a compatible mobile browser.

Support

Anyone who needs help and assistance at the casino can speak to their friendly customer support agents. The fastest way to get answers is by using the casinos live chat facility which is open from 24/7. Players can also reach support for additional help through email or can use the casinos online contact form.

Security and Fairness

When it comes to security the casino uses a high level of secure connection which is verified by Comodo Limited. This ensure players personal and financial transactions are always kept secure and encrypted.

They also use a random number generator, so members can play with confidence knowing the games have fair and random outcomes.

Screenshot

Casino details
More Casino Details More details
  • Website

    https://www.21.com/en
  • Software

    Microgaming, Betsoft, Play'n GO, Quickspin, Elk Studios, Pragmatic Play, 1x2Games, Booming Games, GreenTube, Nyx Interactive, Nolimit City, Push Gaming, Relax Gaming, Thunderkick, Red Tiger Gaming, NetEnt, Evolution Gaming, Just For The Win, Gamomat, Iron Dog Studios, Northern Lights Gaming, Foxium, Kalamba Games, Sthlm Gaming, Rabcat, iSoftBet, Pocket Games Soft, Lightning Box, Big Time Gaming, SG Gaming, Playson, Golden Hero Games, Fantasma Games, Hacksaw Gaming, Felt Gaming, Boomerang, 2 By 2 Gaming, Games Lab, Blueprint Gaming, ReelPlay, Leap, Yggdrasil Gaming, Snowborn Games, 4ThePlayer, Crazy Tooth Studio
  • Deposit Methods

    Bank Wire Transfer, MasterCard, Neteller, Visa, Trustly, Skrill, Zimpler, Sofortuberweisung, Rapid Transfer, EcoPayz, Venus Point, Interac, instaDebit
  • Withdrawal Methods

    Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill, Trustly, Zimpler, Sofortuberweisung, Rapid Transfer, EcoPayz, Venus Point, Interac, instaDebit
  • Withdrawal Times

    EWallets: 0-5 days

    Card Payments: 1-5 days

    Bank Transfers: 1-5 days

    Cheques: Not offered

    Pending Time: 0-72 hours

  • Withdrawal Limit

    EUR 5,000 per day
  • Affiliate Program

    21 Partners
  • Allowed Countries

    • Aland Islands
    • Andorra
    • Anguilla
    • Armenia
    • Austria
    • Azerbaijan
    • Bahrain
    • Bangladesh
    • Belarus
    • Belize
    • Bermuda
    • Bhutan
    • Brunei
    • Canada
    • Chile
    • Christmas Island
    • Cocos [Keeling] Islands
    • Colombia
    • Comoros
    • Congo
    • Cook Islands
    • Costa Rica
    • Croatia
    • Djibouti
    • Dominica
    • Dominican Republic
    • East Timor
    • El Salvador
    • Faroe Islands
    • Fiji
    • Finland
    • Gabon
    • Georgia
    • Grenada
    • Guatemala
    • Heard Island and McDonald Islands
    • Honduras
    • Hungary
    • Iceland
    • Japan
    • Jordan
    • Kiribati
    • Kosovo
    • Liechtenstein
    • Luxembourg
    • Macedonia
    • Malawi
    • Malaysia
    • Maldives
    • Malta
    • Mauritania
    • Mayotte
    • Mexico
    • Micronesia
    • Moldova
    • Monaco
    • Montenegro
    • Namibia
    • Nauru
    • New Caledonia
    • New Zealand
    • Niue
    • Norfolk Island
    • Norway
    • Oman
    • Palau
    • Papua New Guinea
    • Peru
    • Pitcairn Islands
    • Qatar
    • Rwanda
    • Réunion
    • Saint Helena
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Martin
    • Saint Pierre and Miquelon
    • Saint Vincent and the Grenadines
    • Saint-Barthélemy
    • Samoa
    • San Marino
    • Saudi Arabia
    • Seychelles
    • Solomon Islands
    • South Korea
    • South Sudan
    • Sudan
    • Suriname
    • Svalbard and Jan Mayen
    • Swaziland
    • São Tomé and Príncipe
    • Thailand
    • Togo
    • Tokelau
    • Tonga
    • Turkmenistan
    • Turks and Caicos Islands
    • Tuvalu
    • United Arab Emirates
    • Uzbekistan
    • Vatican City
    • Wake Island
    • Wallis and Futuna
    • Western Sahara
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Canadian dollars, Euros, Norwegian kroner, New Zealand dollars, US dollars
  • Languages

    English, Finnish, Norwegian, German, Japanese, French, Polish
  • Licences

    Malta Gaming Authority
  • Company

    BP Group Limited
  • Established

    2018
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

Suggest an edit

21.com Casino Reviews by Players

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Write a review
diloui 4 reviews
Message
Reviewed on March 3, 2021

LIKED

I love the games they have and you get emails everyday with a new promotion which I play often! If you deposit during the week you get 21 free spins on Saturday and 21 free spins on Sunday.

DISLIKED

I've played this site for a long time but about a week and a half ago I got a popup telling me I had to verify my account and offered me 100 free spins for doing it. Usually there's a popup offering 20 free spins for verification but for 100 free spins...sure I'll send in my info.

It says 72hrs max for verification, well I did it Feb 20th and it's Mar 2nd today. I've sent several messages through their site and have not heard back at all, not even a message saying they've received my message. I'm not even trying to withdrawal at the moment just trying to get the 100 free spins that was offered.
Like I said I love the promotions they offer, but the support they offer .....!
pjotr2015 1 review
Netherlands
Reviewed on February 11, 2021

LIKED

The design of the pages, images and layout is very nice. Good collection of games and providers. Deposit went very fast. Would love to play here more but if the transaction and verify process is so slow i don't want to deposit extra because i don't know i get verified eventually.

DISLIKED

Verification take ages still pending couple of days. You can register and deposit as much as you want, but withdraw no. They say verification can take up to a week, how hard is it to check a passport and energy bill?
Very slow withdrawals, also read that in other reviews. This is really bad.
21.COM CASINO REPLIED ON FEBRUARY 22, 2021
Hi PJOTR2015,

Thank you for sharing your feedback regarding 21.com!

We are pleased to hear that you have been happy with our game selection and the design!

We would like to apologize for the experienced inconvenience and that your document verification has been taking longer than usual.

Verification of your KYC documents is not usually taking longer than 48 hours if you have submitted your documents using the upload facility section of our website.

To be able to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your registered email address at 21.com.

In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at 21.com, we will investigate your case and provide you with further information.

Don't hesitate to contact us if you are experiencing any further issues.

Best regards,
Karoliina
Sand3r 1 review
Netherlands
Reviewed on November 26, 2020

LIKED

The layout of the site is very nice!!
You have video slots what I like to play to.
The money is on your account very fast so the deposit methods are good.

DISLIKED

I read comments from months ago. A lot of people complaining about the withdraw pending time from 72h. The casino reply that they are working on it to make it faster! How much time do they need to fix this?
They send me an email when I have to verrified my email adress in the email was written about fast withdraws fast is for me 1 - 2 hours and not up to 72 hours. This is misleading the costumer.
Also the responsible gaming area is bad.
You have much better casino's. This casino is a no go for me.
21.COM CASINO REPLIED ON NOVEMBER 27, 2020
Hi SAND3R,

Thank you for your feedback regarding 21.com!

First of all, we are sorry that you are dissatisfied. Please be assured that we treat all feedback with the utmost importance and constantly strive to optimize and provide the best service to all our customers.

Our time frames to handle the transactions are up to 72 hours, but we aim to process all the withdrawals as soon as possible. We apologize if the information regarding this has been misleading.

As for your query in regards to responsible gaming, you can set a different kind of responsible gaming limits to your account directly from our website.
Should you require further assistance in regards to the aforementioned, please feel free to ask assistance from our customer support, who are available through live chat 24/7.

We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.

Kind regards,
Alex

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