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21.com Casino

VERYGOOD 8.19
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

21.com Casino Review

  • Fast withdrawals within hours
  • Live chat available 24/7
  • Mobile friendly design
  • Easy to use games lobby
  • Slow pending times
General info & Latest Promos
Website https://www.21.com/en
Established 2018
Owner Betpoint Group Ltd. Casinos
Casino Promotion 21.com Casino: Deposit €50 and get €50 Bonus

21.com Casino is an online casino where members can relax and enjoy games from the likes of Microgaming, Quickspin, Elk Studios, Pragmatic Play and Betsoft. The site boasts plenty of different games ranging from slots and table games to video pokers and players can also access the casino in several languages which includes English, Finnish and Swedish. Members can log in and play instantly through a web browser or they can use the mobile casino. 21.com Casino is licensed and regulated by the Malta Gaming Authority and by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which includes but is not limited to residents from the United States of America. The casino will not accept players from jurisdictions where online gambling is illegal, and it is the players responsibility to check this before attempting to open an account. A list of restricted/allowed countries can be found under ‘more casino details’.

Virtual Games

Players looking to try some video slots can head to the games lobby where they’ll have access to a range of titles from the likes of Microgaming, Quickspin, Betsoft and other well-known providers. Each game can be easily identified by its provider but if players want to find their favourite games quicker they can take advantage of the in-built search engine. Titles here include the Immortal Romance Slot, Jade Butterfly Slot, Book of Dead SlotWild Toro Slot and Bridesmaids Slot.

Those who prefer placing their bets on some table games can also enjoy a small selection here. These include variants of blackjack and roulette which includes Atlantic City Blackjack, American Roulette and Multi-hand Blackjack. Other table games include Baccarat.

Multi-hand video pokers can also be found in the casino lobby where players can enjoy games like Jacks or Better, Bonus Deluxe Poker and Deuces Wild.

Live Casino

Unfortunately, there are currently no live dealer casino games available here.

Mobile Gaming

Players who prefer gaming on the go for even more convenience can still play at the casino using their smartphone and tablet devices. Games are optimized to use anytime, anywhere and can be reached through a compatible mobile browser.

Support

Anyone who needs help and assistance at the casino can speak to their friendly customer support agents. The fastest way to get answers is by using the casinos live chat facility which open 24 hours a day, 7 days a week. Players can also reach support for additional help through email or can use the casinos online contact form.

Security and Fairness

When it comes to security the casino uses a high level of secure connection which is verified by Comodo Limited. This ensure players personal and financial transactions are always kept secure and encrypted.

They also use a random number generator, so members can play with confidence knowing the games have fair and random outcomes.

Screenshot

Casino details
More Casino Details More details

21.com Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
Crowe22 2 reviews
Canada
Reviewed on April 12. 2019

LIKED

Great game selection. Fast deposits. Great promos.

DISLIKED

Been waiting over a week for a withdrawal. I have signed up at other casinos and verification and withdrawals are much faster than this. I do like the game selection and promos but I am missing promos waiting on this withdrawal. I have not give up on this casino yet but if I dont get my withdrawal soon I might have to.
21.COM CASINO REPLIED ON APRIL 12. 2019
Hi Crowe22,

Thank you for your review of our casino. I am pleased to see that you enjoy playing at 21.com.

I found your user and I can see that one reason why your withdrawal has not been processed is that you have entered your residential address in the field where your bank's address is supposed to be stated.

I have sent you a mail explaining what you need to do in order to have your withdrawal processed. Please follow the instructions and the withdrawal will be processed today.

Do not hesitate to write to me if you need any further assistance.

Kind regards,
Alexander
ZidaneIsGOD 1 review
France
Message
Reviewed on April 5. 2019

LIKED

Easy and quick withdrawals
Games work well
Nice support
Daily promotions

DISLIKED

Nothing warning you that you have free spins to play before limited date on welcome offer, but they contact you every days to propose you deposit offer
Not 24/7 live chat
21.COM CASINO REPLIED ON APRIL 5. 2019
Hi Zidaneisgod,

Thank you for reviewing our casino, and for the nice words you provided! I am really happy that you like the site and appreciate our support's service efforts.

The signup free spins are credited every day for the first 21 days, 10 per day. You need to log in, spin and wager the winnings on the same day as you receive them. This is stated on the page with information about the welcome offer: https://www.21.com/promotions/welcome-offer and also at the page with information about bonus rules: https://www.21.com/page/bonus-rules

If you wish to stop receiving newsletters, please go to https://www.21.com/myaccount and press "Communication preferences" and you will be able to tick off the box.

We are looking into offering support 24/7 in the future, so please stay tuned!

Kind regards,
Alexander
YF157 11 reviews
Netherlands
Message
Reviewed on March 23. 2019

LIKED

Superfast website, deposits are very fast, the RTP can be really good,nice promotions with lots of freespins that have a 20x wagering.

DISLIKED

No support, no live chat, no response to emails, no responsible gaming or cool off possibility, 1.99€ fee depositing with every deposit you make, I tried to close my account a gazilion times because I don't like the casino anymore, no response what so ever, even when verified, super slow withdrawals, this "alexander" only sends mail but doesn't answer to replies, poor navigation, no favorites, no search on providers, to be honest 21.com is a shame for the modern online gambling industry and should be withdrawn from their license.
21.COM CASINO REPLIED ON MARCH 25. 2019
Hi YF157,

Thank you for reviewing our casino. We are always happy to receive feedback so we can become better and offer a product that is as good as it can be.

I can see that we have not managed to meet your high expectations, and I will try to straighten out some question marks you have about 21.com.

Our support's opening hours are 09:00-01:00 CET every day of the week, the live chat is available during these hours too. They always reply to every inquiry.

You can set your own gambling limits in deposits, wagering and losses on this page: https://www.21.com/setlimits. You can manage the status of your account selecting either a cool off period or self-exclude yourself for a longer time here: https://www.21.com/accountstatus

These links can be found on our Responsible gaming page: https://www.21.com/page/responsible-gaming

Our transactional fees are imposed to relieve some of the fees which we pay in order to provide an extensive service and offer a multitude of payment providers.

We are implementing more filters for the slots, so stay tuned and you will see that searching on game providers and being able to mark slots to favourites will be there in the near future.

We take the claims that you have tried closing your account without getting a reply very seriously. I personally have not received any mail from you. I tried to find your account without success, so please contact our support (send a mail to support@21.com or open the live chat) and ask for my contact information and I will investigate your claims.

Kind regards,
Alexander

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21.com Casino Complaints

  • 2 of 2 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 145 USD avg amount

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