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21.com Casino

VERYGOOD 8.39
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

21.com Casino review

  • Fast withdrawals within hours
  • Live chat available 24/7
  • Mobile friendly design
  • Easy to use games lobby
  • Slow pending times
General info & Latest Promos
Website https://www.21.com/en
Established 2018
Owner Betpoint Group Ltd. Casinos
Casino Promotion 21.com Casino: 100% up to €50

21.com Casino is an online casino where members can relax and enjoy games from the likes of Microgaming, Quickspin, Elk Studios, Pragmatic Play and Betsoft. The site boasts plenty of different games ranging from slots and table games to video pokers and players can also access the casino in several languages which includes English, Finnish and Swedish. Members can log in and play instantly through a web browser or they can use the mobile casino. 21.com Casino is licensed and regulated by the Malta Gaming Authority and by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which includes but is not limited to residents from the United States of America. The casino will not accept players from jurisdictions where online gambling is illegal, and it is the players responsibility to check this before attempting to open an account. A list of restricted/allowed countries can be found under ‘more casino details’.

Virtual Games

Players looking to try some video slots can head to the games lobby where they’ll have access to a range of titles from the likes of Microgaming, Quickspin, Betsoft and other well-known providers. Each game can be easily identified by its provider but if players want to find their favourite games quicker they can take advantage of the in-built search engine. Titles here include the Immortal Romance Slot, Jade Butterfly Slot, Book of Dead SlotWild Toro Slot and Bridesmaids Slot.

Those who prefer placing their bets on some table games can also enjoy a small selection here. These include variants of blackjack and roulette which includes Atlantic City Blackjack, American Roulette and Multi-hand Blackjack. Other table games include Baccarat.

Multi-hand video pokers can also be found in the casino lobby where players can enjoy games like Jacks or Better, Bonus Deluxe Poker and Deuces Wild.

Live Casino

Unfortunately, there are currently no live dealer casino games available here.

Mobile Gaming

Players who prefer gaming on the go for even more convenience can still play at the casino using their smartphone and tablet devices. Games are optimized to use anytime, anywhere and can be reached through a compatible mobile browser.

Support

Anyone who needs help and assistance at the casino can speak to their friendly customer support agents. The fastest way to get answers is by using the casinos live chat facility which open 24 hours a day, 7 days a week. Players can also reach support for additional help through email or can use the casinos online contact form.

Security and Fairness

When it comes to security the casino uses a high level of secure connection which is verified by Comodo Limited. This ensure players personal and financial transactions are always kept secure and encrypted.

They also use a random number generator, so members can play with confidence knowing the games have fair and random outcomes.

Screenshot

Casino details
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21.com Casino Reviews by Players

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fabdeckie 1 review
New Zealand
Message

DISLIKED

Poor response from the Help section - I deposited to claim a bonus i was sent via email..... didnt get the bonus - STILL waiting for some customer support after sending three messages!
21.COM CASINO REPLIED ON DECEMBER 12. 2018
Hi Fabdeckie,

First of all, thank you for your feedback. We strive to create the best product possible for our players, hence why your input is important.

It seems like you contacted us outside of our customer support hours, this is the reason why you didn’t get an answer straight-away. Our current opening hours are 09:00 – 01:00 CET. We aim to extend these opening hours further in the nearby future.

As far as I understand, our customer support department has now solved your case and been in touch with you so hopefully you will have a good time on 21.com!
Cerberi 6 reviews
Finland
Message

LIKED

Nice clean site, good game selection and it's available in my native language. Easy to make deposits and enjoy games.

DISLIKED

- No NetEnt games.
- No online bank deposit option besides Trustly (can't use it).
- They charge 1€ for deposits and whopping 5€ for withdrawals.
- I made my first withdrawal request yesterday, my documents were approved but the withdrawal is still (full 24h after requesting) pending.
21.COM CASINO REPLIED ON NOVEMBER 15. 2018
Thank you for your review!

- We are always looking to expand our already big portfolio of games and game providers, keep a lookout in the near future and there will be more game providers from you to choose from.

- We are striving to offer as many deposit options possible for our players, there are more options to come!

- Our transactional fees are imposed to relieve some of the fees which we pay in order to provide an extensive service and offer a multitude of payment providers. For the time being, we do not have any fee for withdrawals. If we activate it in the future it will not be more than €3.

- Please provide your username and we will handle your withdrawal instantly.

Best regards
Alex
Inactive user

LIKED

I have the presentation of different slots, it's different from other casinos. There is a wide range of games that I enjoyed. There are 4 deposits available for the welcome bonus which are very interesting. Regarding the live chat, I had a question and was answered quickly and efficiently. (This is very popular, it is the weakness of several casinos.) Regarding the speed of checking documents and the speed of a withdrawal, it respects what I expect. In short, it is a casino that I advise you and I wish you as much pleasure as I had to play.

DISLIKED

I wish I could put the games in full screen on my computer.
21.COM CASINO REPLIED ON OCTOBER 15. 2018
Thank you for your kind words regarding the games and bonuses. We are also happy to hear that you are pleased with our support team's hard work and dedication, and we will continue striving to keep up the efficiency when assisting our players.

We have planned to release full-screen gameplay so please stay tuned!

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