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21.com Casino

VERYGOOD 8.44
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

21.com Casino review

  • Fast withdrawals within hours
  • Live chat available 24/7
  • Mobile friendly design
  • Easy to use games lobby
  • Slow pending times
General info & Latest Promos
Website https://www.21.com/en
Established 2018
Owner Betpoint Group Ltd. Casinos
Casino Promotion 21.com Casino: 100% up to €50

21.com Casino is an online casino where members can relax and enjoy games from the likes of Microgaming, Quickspin, Elk Studios, Pragmatic Play and Betsoft. The site boasts plenty of different games ranging from slots and table games to video pokers and players can also access the casino in several languages which includes English, Finnish and Swedish. Members can log in and play instantly through a web browser or they can use the mobile casino. 21.com Casino is licensed and regulated by the Malta Gaming Authority and by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which includes but is not limited to residents from the United States of America. The casino will not accept players from jurisdictions where online gambling is illegal, and it is the players responsibility to check this before attempting to open an account. A list of restricted/allowed countries can be found under ‘more casino details’.

Virtual Games

Players looking to try some video slots can head to the games lobby where they’ll have access to a range of titles from the likes of Microgaming, Quickspin, Betsoft and other well-known providers. Each game can be easily identified by its provider but if players want to find their favourite games quicker they can take advantage of the in-built search engine. Titles here include the Immortal Romance Slot, Jade Butterfly Slot, Book of Dead SlotWild Toro Slot and Bridesmaids Slot.

Those who prefer placing their bets on some table games can also enjoy a small selection here. These include variants of blackjack and roulette which includes Atlantic City Blackjack, American Roulette and Multi-hand Blackjack. Other table games include Baccarat.

Multi-hand video pokers can also be found in the casino lobby where players can enjoy games like Jacks or Better, Bonus Deluxe Poker and Deuces Wild.

Live Casino

Unfortunately, there are currently no live dealer casino games available here.

Mobile Gaming

Players who prefer gaming on the go for even more convenience can still play at the casino using their smartphone and tablet devices. Games are optimized to use anytime, anywhere and can be reached through a compatible mobile browser.

Support

Anyone who needs help and assistance at the casino can speak to their friendly customer support agents. The fastest way to get answers is by using the casinos live chat facility which open 24 hours a day, 7 days a week. Players can also reach support for additional help through email or can use the casinos online contact form.

Security and Fairness

When it comes to security the casino uses a high level of secure connection which is verified by Comodo Limited. This ensure players personal and financial transactions are always kept secure and encrypted.

They also use a random number generator, so members can play with confidence knowing the games have fair and random outcomes.

Screenshot

Casino details
More Casino Details More details

21.com Casino Reviews by Players

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Meatspin 16 reviews
Canada

LIKED

The games are fun and there's a vast selection. Win rates seem to be fair.

DISLIKED

Went through the longest and toughest time cashing out. I sent everything they asked for then they asked for a bank statement screenshot with my card number I provided on it which my particular bank does not display. So I never got my money and I just played it off assuming that they never intended on paying me. I have all emails archived and stored safely. Other casinos I play do not ask for this specific screenshot other than a picture of my card I used and a proof of purchase on my statement with the account number I'm intending on wiring my winnings to. I do recommend using this site if you expect to see any funds back relatively quick, as the ytried to find every reason not to give me mine.
21.COM CASINO REPLIED ON FEBRUARY 18. 2019
Hi Meatspin,

Thank you for giving your opinion on our casino. We are happy to receive all the feedback we can, good and bad, to help us become better.

I would like to apologise for the long waiting time that you experienced. I had a look at your account, and I could see that the reason our payments team requested a bank statement displaying your credit card number was that your credit card did not have any name on it - just the credit card number. We are following the rules and regulations for our licence, which means that we need to ensure that there is no third party funding involved for all transactions.

In case our support agents are uncertain, they are obligated to be cautious, which seems to have been the case here.

We will review our procedures to see how we can make them more convenient in the future.

Kind regards,
Alexander
matty250987 1 review
New Zealand

LIKED

Very clean layout and have most of my favourite games. Good player bonuses and promotions.

DISLIKED

My first withdrawal was a nightmare. Didn't end getting the funds as over the course of 3 days and multiple attempts it kept running into a "technical error" and the money returned to my account. I ended up playing it as I was too frustrated. I have requested another withdrawal and has been pending for 25 hours now. Hopefully this one doesn't take 3 days and run into any "technical errors".
21.COM CASINO REPLIED ON FEBRUARY 4. 2019
Hi Matty250987,

Thank you for your review, we are happy to see that our bonuses and promotions are appreciated.

We apologize for the inconvenience you have run into when withdrawing your funds. I found your user and I have sent you an email regarding the withdrawal - let us keep communicating there.

Kind regards,
Alexander
mdutchy 3 reviews
Netherlands

LIKED

Great casino, fast and easy to use layout and nice game offering from different slot providers.
I had some troubles with getting verified, support helped me out and fixed it in 20 minutes for me (very cool)
Easy to deposit and to withdraw. Overall a nice casino to play.

DISLIKED

Fees for deposits and withdrawal. Relatively small, but if you play low stake this will cost you.
Mixed signals about withdrawal times. Askgamblers state 0-48hour period, but they say it takes 72 hours. Hope to see my withdrawal be processed soon.
21.COM CASINO REPLIED ON FEBRUARY 4. 2019
Hi Mdutchy,

Thank you for your review and your kind words about our casino and our support's assistance with verifying your account.

Our transactional fees are imposed to relieve some of the fees which we pay in order to provide an extensive service and offer a multitude of payment providers. For the time being, we do not have any fee for withdrawals.

The withdrawal times differ depending on which payment provider you are using. We will always process withdrawals within 24 hours, and after this, it can take up to 72 hours depending on the payment provider before the withdrawal is sent from payments.

Please provide your username if you still need assistance with your withdrawal and I will help you out.

Kind regards,
Alexander

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