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21.com Casino

VERYGOOD 8
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

21.com Casino Review

  • Fast withdrawals within hours
  • Live chat available 24/7
  • Mobile friendly design
  • Easy to use games lobby
  • A number of restricted countries
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General info & Latest Promos
Website https://www.21.com/en
Established 2018
Owner Betpoint Group Ltd. Casinos
Casino Promotion 21.com Casino: 100% up to €100 + 1000 Bonus Spins on Vampires vs Wolves Slot (100 Spins upon Registration + 100 each Day next 9 Days)

21.com Casino is an online casino where members can relax and enjoy games from numerous important providers like NetEnt, Microgaming, Quickspin, Elk Studios, Pragmatic Play, Push Gaming and Betsoft. The site boasts plenty of different games ranging from slots and table games to video pokers and players can also access the casino in several languages which includes English, Finnish and German. Members can log in and play instantly through a web browser or they can use the mobile casino. 21.com Casino is licensed and regulated by the Malta Gaming Authority and by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which includes but is not limited to residents from the United States of America. The casino will not accept players from jurisdictions where online gambling is illegal, and it is the players responsibility to check this before attempting to open an account. A list of restricted/allowed countries can be found under ‘more casino details’.

Virtual Games

Players looking to try some video slots can head to the games lobby where they’ll have access to a range of titles from the likes of NetEnt, Microgaming, Quickspin, Betsoft and other well-known providers. Each game can be easily identified by its provider but if players want to find their favourite games quicker they can take advantage of the in-built search engine. Titles here include the Starburst Slot, Immortal Romance Slot, Jade Butterfly Slot, Book of Dead SlotWild Toro Slot and Bridesmaids Slot.

Those who prefer placing their bets on some table games can also enjoy a small selection here. These include variants of blackjack and roulette which includes Atlantic City Blackjack, American Roulette and Multi-hand Blackjack. Other table games include Baccarat.

Multi-hand video pokers can also be found in the casino lobby where players can enjoy games like Jacks or Better, Bonus Deluxe Poker and Deuces Wild.

Live Casino

21.com Casino also features a live casino section where players can try various alternatives including Live Roulette and Live Blackjack.

Mobile Gaming

Those who prefer gaming on the go for even more convenience can still play at the casino using their smartphone and tablet devices. Games are optimized to use anytime, anywhere and can be reached through a compatible mobile browser.

Support

Anyone who needs help and assistance at the casino can speak to their friendly customer support agents. The fastest way to get answers is by using the casinos live chat facility which is open from 24/7. Players can also reach support for additional help through email or can use the casinos online contact form.

Security and Fairness

When it comes to security the casino uses a high level of secure connection which is verified by Comodo Limited. This ensure players personal and financial transactions are always kept secure and encrypted.

They also use a random number generator, so members can play with confidence knowing the games have fair and random outcomes.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Algeria
    • Angola
    • Antigua and Barbuda
    • Argentina
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belgium
    • Bouvet Island
    • Brazil
    • British Indian Ocean Territory
    • British Virgin Islands
    • Bulgaria
    • Burkina Faso
    • Cambodia
    • Cameroon
    • Central African Republic
    • Chad
    • China
    • Cuba
    • Cyprus
    • Czech Republic
    • Democratic Republic of Congo
    • Denmark
    • Egypt
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • Falkland Islands
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Gibraltar
    • Greece
    • Greenland
    • Guernsey
    • Guinea
    • Guinea-Bissau
    • Haiti
    • Hong Kong
    • India
    • Indonesia
    • Iran
    • Iraq
    • Isle of Man
    • Israel
    • Italy
    • Jersey
    • Kazakhstan
    • Kuwait
    • Laos
    • Lebanon
    • Lesotho
    • Liberia
    • Libya
    • Lithuania
    • Madagascar
    • Mali
    • Marshall Islands
    • Martinique
    • Montserrat
    • Mozambique
    • Myanmar [Burma]
    • Nepal
    • Netherlands Antilles
    • Niger
    • Nigeria
    • North Korea
    • Pakistan
    • Palestinian Territories
    • Panama
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • Sierra Leone
    • Singapore
    • Slovakia
    • Slovenia
    • Somalia
    • South Africa
    • South Georgia and the South Sandwich Islands
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Tajikistan
    • Tanzania
    • Trinidad and Tobago
    • Tunisia
    • Turkey
    • U.S. Minor Outlying Islands
    • Uganda
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Uruguay
    • Vanuatu
    • Yemen
    • Zambia
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

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21.com Casino Reviews by Players

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RK078 2 reviews
Netherlands
Reviewed on May 13, 2020

LIKED

Design of the website 21.com is very good. Every game you can think of is offered to the player. The also offering Live casino options like blackjack, roulette etc. That's the future if you ask me.
Deposit options are good and very fast.
The live support get's a + as well. Sometimes you have to wait for 10+ minutes but they are really helpful and kind.

DISLIKED

The live blackjack tables can use an extension in numbers. Now they are offering 5 tables and that causes a lot of waiting time to get a place at the table and only 2 tables are for the low bidders (€10,- per round). I hope this will be more soon.
The withdrawal time is really slow (still waiting from a withdrawal from last week, 07-05) and not one e-mail from support that they need some documents to approve my withdrawal.
After some days I contacted support by myself and then I got the request that I need to upload some documents. That's not how it suppose to go. But that's mine opinion I guess.
21.COM CASINO REPLIED ON MAY 20, 2020
Hi RK078,

Thank you for sharing your feedback regarding 21.com on AskGamblers.

We are happy to read you enjoyed the offered games and services at 21.com!

We have forwarded your comments regarding both the waiting times and the setup of the blackjack tables, thank you for your feedback!

As of the waiting times and the flows related to the verification and withdrawals, we would like to apologize for the experienced inconveniences. We are in the process of expanding our Payment and Fraud teams, as well as our Support Department. Some new additions are on the pipeline, such as automated withdrawals so we are aiming for improvements in all possible areas.

We would like to take a further look into your case. Could you please provide us with your registered e-mail address in 21.com so we can give you further information and a solution?

Thank you for your collaboration and Best Regards,
Alex
Bcnewf 1 review
Canada
Reviewed on May 7, 2020

LIKED

I actually liked everything about this site. I have been playing online games for years now and to be honest, I have never ever come close to winning enough to even think about a withdrawal.
However I did win here enough to withdraw $400 dollars and this makes me very happy, especially with what's going on with this Pandemic and there being no work right now. That every extra dollar will help big time.

DISLIKED

I honestly can't say that I have any dislikes so I am a happy camper today. I have played many other online sites and this one for me had to be the best experience yet by far.
21.COM CASINO REPLIED ON MAY 11, 2020
Hi BCNEWF,

Thank you for taking the time to review 21.com in AskGamblers.

We are happy to read how you liked our site and that you enjoyed your playing experience on our site! And also, congratulations on your winnings!

Thank you again for your kind words, we will make sure to share your feedback with our whole team!

We hope to be able to continue offering the best possible playing experience at 21.com, as we are in a never-ending improvement process!

Wish you all the best and hope you are staying safe and healthy!

Kind Regards,
Alex
skoco 1 review
Reviewed on May 1, 2020

LIKED

User interface is great! It's fast and without any lags.
You have soo good choice of games, that is amazing.
Deposit is done within few minutes.
Very rich deposit methods.
And the welcome bonuses were great! And also they are always available bonuses to collect.

DISLIKED

Very long waiting time for live support. From 5-30 minutes.
Incredibly long withdraw time. Around 72h.
I have requested my withdrawal over Skrill about 48h ago and still waiting. I did ask live support if they need some ID documents to speed up process, but there wasn't any response needing ID verification.
You must fix those withdraw times!
21.COM CASINO REPLIED ON MAY 4, 2020
Hi SKOCO,

Thank you for leaving your feedback regarding 21.com.

We are happy to read how you like our site and how you enjoy it, thank you very much!

Regarding the waiting times you have experienced, we are doing our best to increase both our Support and Payments and Fraud teams quickly in order to offer a better experience to all our players.

We are also looking into new additions to our services such as automated withdrawals for some payment methods, so hopefully, we will be able to see shorter waiting times soon.

Again, thank you for your feedback and wish you a great week ahead.

Kind Regards,
Alex

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