12Bet Casino

Item: 12Bet Casino
Rating: 1
Author: Bojana O.

12Bet Casino

The casino is closed.

Player Rating 3 reviews

3/10

3 reviews

Complaint Response 1 complaints

6 days avg. 1 complaints

What we like

Available in English and several Southeast Asian languages
Can be accessed via download or instant-play
Mobile version available
Features one of the most diverse online casinos on the web
Offers leading Marvel Progressives and select other games from Playtech
24/7 live chat and email support
Secured with SSL encryption
Proven fair by TST audits

What we don’t like

Not available to residents of China, Hong Kong, Singapore, Taiwan, and some other countries
Does not feature the full line of Playtech games
No phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana O.

12Bet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.12betcasino.com

Established

2007

Licences

Isle of Man Gambling Supervision Commission, Cagayan Economic Zone Authority

Affiliate Program

Ace World Gaming

Languages

English

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Draft, Bank Wire Transfer, MasterCard, Neteller, Visa, Fast Bank Transfer, Online Bank Transfer, Skrill

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Chinese yuan, Euros, British pounds sterling, Indonesian rupiahs, Malaysian ringgits, Thai baht, US dollars, Vietnamese dong

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 12-24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playtech, Entwinetech, Opus Gaming, Gameplay Interactive

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

12Bet Casino is an Asian online casino focused on live dealer games. The site’s games are spread across the Emerald, Ruby, Diamond, and Pearl clubs, each of which have their own distinctive range of live table games from EntwineTech, Gameplay Interactive and Opus Gaming. The Playtech casino also features a curated selection of slots and casino games. 12Bet Casino is licensed under the jurisdictions of the Isle of Man and First Cagayan.

Restricted Countries and Territories

12Bet Casino does not offer games to players in Belarus, China, France, Hong Kong, the Philippines, Singapore, Switzerland, Taiwan, the United States and more.

Mobile Gaming

A selection of 12Bet Casino’s games are available for players on the go. This does not require an app download; players just have to open the casino’s website on their compatible smartphone or tablet. Most modern devices work without any problems.

Security and Fairness

12Bet Casino protects all players with the industry standard of SSL encryption. This technology prevents anyone from being able to read private information sent to the casino for any purposes, including registration and banking data.

We are impressed with the level of transparency at 12Bet Casino. Players can click on the TST seal on the footer of the website to pull up any month’s game audit. These show the actual payout percentages for each month, allowing players to get a good idea of what they can expect as they play.

Support

Players at 12Bet Casino can count on live chat assistance for any problem or question. Staff are available 24 hours a day, 7 days a week, so most inquiries can be resolved in a matter of minutes. Players also have the option of emailing the casino.

Virtual Games

Players at 12Bet Casino will find a limited selection of some of Playtech’s most popular games. Among them are slots such as Monty Python’s Spamalot slot, Funky Fruits Farm slot, and several Marvel Progressive slots like The Incredible Hulk slot, Iron Man 2 slot, and X Men slot. A few virtual table games and other specialties are also available.

Live Games

12Bet Casino is unique in that it is mainly focused on live dealer games. Each section of the casino has its own set of games with a different interface – some even feature erotic dancers as dealers. Nonetheless, all of them feature pretty much the same set of rules and pace of play. Throughout the casino, players will find Live Blackjack, Live Roulette, Live Baccarat, Live Dragon Tiger, Live Sic Bo, Live Texas Hold’em Bonus, and more.

Complaints

Read the complaints other players have left for 12Bet Casino. Learn more about complaints.

Show all complaints

Submit complaint

12betcasino cheated me RM33,000.00 (Rm33k)‏

Someone please help me with my Rm33k cheated by 12bet casino.

7-April-2013 (Sunday) is a good weekend and i take whole day to play with this casino.

From starting i play was everything look good and slowly become better and better, i really never think i can win this much at the end, With Rm33k.

In this casino i have deposit almost Rm10k above and i almost lose them all, but at 7-April-2013 (Sunday) i had won Rm33k above and time about 3-4am 8-april-2013, next day i wake up and go to work, after working hour i faster go in to withdraw my money.

Problem come out, my casino account show me with balance 0 (zero), i really say what is happening to my account, so i faster call the help with customer service of 12bet casino.

They trying to check and delay me with another 24hours, and ask me to send them a prove to prove them, i have won that much of money.

Ok here, normally we play with online casino will you really record everything or how you really get a prove that you have won money from online casino?.

Because i have this experience with this casino somewhere at march-2013, and at last they told me "Please take a screen Shot for your prove if you have any problem with our system."

i really shut up and do nothing for that, because i have nothing to prove them wrong and which i can't do anything that time.

but after all, i got won Rm5k and at the same day i withdraw it out, it take about 48hours to credit into my local bank account and which i happy with that.

so i have continue my game with this casino.

finally this is a problem to me and lucky i have screenshot to prove i really won Rm33k from this casino, and they say my screen shot is fake and don't want to credit back my Rm33k.

If someone can help me out , i really thank you so much.
as below is the only screen shot i have, please help me this.

this is my account in 12betcasino
[img]http://postimg.org/image/a5y4gpg1p/[/img]

Below is the screenshot when i got big win.
[img]http://postimg.org/image/wcyn775hj/[/img]
[img]http://postimg.org/image/8p4vr7nyh/[/img]
[img]http://postimg.org/image/4mnbar243/[/img]
[img]http://postimg.org/image/rqwh001zx/[/img]
[img]http://postimg.org/image/kle4spwcp/[/img]

Thank you so much.
Please e-mail at [email protected]

Unresolved

12Bet Casino Complaint Stats

Resolved 0 / 1

Avg. Amount N/A

Avg. Complaint Duration 16 days

Avg. Response Time 6 days

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Player Rating

3/10 ● 3 reviews

Top reviews from our players

Sam9921

2 years ago

1/10

How is casino showing as closed when they clearly have the operations going on, they are the most dangerous people, they don't care about the customers, so many times I have told them about my gambling problem. And I wanted to close the account permanently but all they do is acknowledge and no other actions are taken, they don't care and a horrible customer support.

Seosamk89

7 years ago

1/10

Absolutely horrific customer service representatives and managers on duty. Did nothing to help me and were slow,abrupt and wanted to get me off live chat as soon as possible. Only asked for a free bonus or something to play on with and felt as if I had done something wrong to them. They suspended my account after they misread my request. Had a horrible experience with them. Would 100% not recommend

Hi SEOSAMK89, I`m so sorry to hear about your unfortunate experience. That was truly not our attention. We really appreciate your feedback, and hope you give us the chance to make it right! I would also like to take this chance to comment on your points… 1. ¨ We did nothing to help me and were slow,abrupt and wanted to get me off live chat as soon as possible¨. For an quick response we recommend you send email to [email protected] summit your complaint. 2. ¨Only asked for a free bonus or something to play on with and felt as if I had done something wrong to them¨. Every case is different. Please use the email above to request an explanation why customer service has suspended your account I do hope you don`t judge the entire company by this one experience. We strive to do just one thing…to create a positive relation with our customers. Fell free to reach out to us if you ever have any questions or comments [email protected]

12Bet Casino 7 years ago

blondie

10 years ago

7/10

I became a member at 12bet casino earlier this month, when I saw it added on AskGamblers. I noticed that they are a sister site to Jenningsbet casino and few other sites I've played at, and because I had no negative experience, I trusted them.

They are powered by Nextgen, Microgaming and few other softwares and I noticed that the live casino there will be available soon too. They offer a welcome package of 100% match bonuses for first three deposits and each has lower wager than the previous one. But I didn’t like them because of the wagering requirements, as the first welcome bonus needed to be rollovered 30x deposit+bonus and I consider it to be a lot.

I registered and made a 30€ deposit with skrill. Then I went to play a couple of hands at the blackjack table with 1€ bets on two seats. I played for about 10 minutes, at first I managed to increase my balance for few euros and then it only went down and I lost 6 hands in a row. So with around 20 euros I went back to slots.

I chose to play a Immortal Romance, which is my favorite game at the moment. I started to play with 0.30€ bets and I had a couple of 20x bet winnings, but still my balance was slowly decreasing, I even had a Wild Desire feature but it paid 10x bet.

When my balance was less than 10€ I managed to trigger free spins and what was very fortunate was the fact I managed to retrigger them twice, that for me is really rare. But most of the spins paid small and I ended up with 90x bet. After that feature I decided to increase bets to 0.60€ to chase a big win. My balance was jumping up and down, I got a free spins round that paid 30x bet and then again I was losing until I got 5oak Amber win. I played for about an hour and unfortunately at the end I did lose.

Overall I had a pleasant time at 12bet casino and I recommend them. Game selection was decent, but could be improved as well as the bonus options. Other than that I had no technical problems and had no need to contact support. Decent casino in my humble opinion.