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12Bet Casino

Average Complaint Response Time: 5 days
Average Complaint Response Time: 5 days

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12Bet Casino Review

  • Available in English and several Southeast Asian languages
  • Can be accessed via download or instant-play
  • Mobile version available
  • Features one of the most diverse online casinos on the web
  • Offers leading Marvel Progressives and select other games from Playtech
  • 24/7 live chat and email support
  • Secured with SSL encryption
  • Proven fair by TST audits
  • Not available to residents of China, Hong Kong, Singapore, Taiwan, and some other countries
  • Does not feature the full line of Playtech games
  • No phone support
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General info & Latest Promos
Website http://www.12betcasino.com
Established 2007
Casino Promotion

12Bet Casino is an Asian online casino focused on live dealer games. The site’s games are spread across the Emerald, Ruby, Diamond, and Pearl clubs, each of which have their own distinctive range of live table games from EntwineTech, Gameplay Interactive and Opus Gaming. The Playtech casino also features a curated selection of slots and casino games. 12Bet Casino is licensed under the jurisdictions of the Isle of Man and First Cagayan.

Restricted Countries and Territories

12Bet Casino does not offer games to players in Belarus, China, France, Hong Kong, the Philippines, Singapore, Switzerland, Taiwan, the United States and more.

Virtual Games

Players at 12Bet Casino will find a limited selection of some of Playtech’s most popular games. Among them are slots such as Monty Python’s Spamalot slot, Funky Fruits Farm slot, and several Marvel Progressive slots like The Incredible Hulk slot, Iron Man 2 slot, and X Men slot. A few virtual table games and other specialties are also available.

Live Games

12Bet Casino is unique in that it is mainly focused on live dealer games. Each section of the casino has its own set of games with a different interface – some even feature erotic dancers as dealers. Nonetheless, all of them feature pretty much the same set of rules and pace of play. Throughout the casino, players will find Live Blackjack, Live Roulette, Live Baccarat, Live Dragon Tiger, Live Sic Bo, Live Texas Hold’em Bonus, and more.

Mobile Gaming

A selection of 12Bet Casino’s games are available for players on the go. This does not require an app download; players just have to open the casino’s website on their compatible smartphone or tablet. Most modern devices work without any problems.


Players at 12Bet Casino can count on live chat assistance for any problem or question. Staff are available 24 hours a day, 7 days a week, so most inquiries can be resolved in a matter of minutes. Players also have the option of emailing the casino.

Security and Fairness

12Bet Casino protects all players with the industry standard of SSL encryption. This technology prevents anyone from being able to read private information sent to the casino for any purposes, including registration and banking data.

We are impressed with the level of transparency at 12Bet Casino. Players can click on the TST seal on the footer of the website to pull up any month’s game audit. These show the actual payout percentages for each month, allowing players to get a good idea of what they can expect as they play.


Casino details
More Casino Details More details
  • Website

  • Software

    Playtech, Entwinetech, Opus Gaming, Gameplay Interactive
  • Deposit Methods

    Bank Draft, Bank Wire Transfer, MasterCard, Neteller, Visa, Fast Bank Transfer, Online Bank Transfer, Skrill, Local Bank-In, Online Banking
  • Withdrawal Methods

    Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill, Asia Local Bank
  • Withdrawal Times

    EWallets: 12-24 hours

    Card Payments: 3-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 24-48 hours

  • Withdrawal Limit

    Not Stated
  • Restricted Countries

    • Afghanistan
    • Albania
    • Angola
    • Armenia
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belarus
    • Belgium
    • Bosnia and Herzegovina
    • Bulgaria
    • Burundi
    • Cayman Islands
    • Central African Republic
    • Chad
    • China
    • Congo
    • Croatia
    • Cuba
    • Cyprus
    • Czech Republic
    • Côte d’Ivoire
    • Denmark
    • Egypt
    • Eritrea
    • Estonia
    • Ethiopia
    • France
    • Georgia
    • Greece
    • Guernsey
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Hong Kong
    • Hungary
    • Indonesia
    • Iran
    • Iraq
    • Ireland
    • Israel
    • Italy
    • Kosovo
    • Kyrgyzstan
    • Laos
    • Latvia
    • Lebanon
    • Lesotho
    • Liberia
    • Libya
    • Lithuania
    • Macau
    • Macedonia
    • Mali
    • Montenegro
    • Mozambique
    • Myanmar [Burma]
    • Nepal
    • Netherlands
    • Nigeria
    • North Korea
    • Palestinian Territories
    • Panama
    • Papua New Guinea
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • San Marino
    • Saudi Arabia
    • Sierra Leone
    • Singapore
    • Slovakia
    • Slovenia
    • Somalia
    • South Korea
    • South Sudan
    • Spain
    • Sudan
    • Swaziland
    • Sweden
    • Switzerland
    • Syria
    • São Tomé and Príncipe
    • Taiwan
    • Tajikistan
    • Togo
    • Tunisia
    • Turkey
    • Uganda
    • Ukraine
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Uruguay
    • Venezuela
    • Zimbabwe
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not publicly audited
  • Currencies

    Chinese yuan, Euros, British pounds sterling, Indonesian rupiahs, Malaysian ringgits, Thai baht, US dollars, Vietnamese dong
  • Languages

  • Licences

    Isle of Man Gambling Supervision Commission, Cagayan Economic Zone Authority
  • Company

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

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12Bet Casino Reviews by Players


Write a review
Seosamk89 1 review
Reviewed on October 8, 2018


Absolutely horrific customer service representatives and managers on duty. Did nothing to help me and were slow,abrupt and wanted to get me off live chat as soon as possible. Only asked for a free bonus or something to play on with and felt as if I had done something wrong to them. They suspended my account after they misread my request. Had a horrible experience with them. Would 100% not recommend
Hi SEOSAMK89, I`m so sorry to hear about your unfortunate experience. That was truly not our attention. We really appreciate your feedback, and hope you give us the chance to make it right! I would also like to take this chance to comment on your points…

1. ¨ We did nothing to help me and were slow,abrupt and wanted to get me off live chat as soon as possible¨.
For an quick response we recommend you send email to support.my@12CSD.com summit your complaint.

2. ¨Only asked for a free bonus or something to play on with and felt as if I had done something wrong to them¨. 
Every case is different. Please use the email above to request an explanation why customer service has suspended your account

I do hope you don`t judge the entire company by this one experience. We strive to do just one thing…to create a positive relation with our customers. Fell free to reach out to us if you ever have any questions or comments

blondie 1449 reviews
Reviewed on January 31, 2016


I became a member at 12bet casino earlier this month, when I saw it added on AskGamblers. I noticed that they are a sister site to Jenningsbet casino and few other sites I've played at, and because I had no negative experience, I trusted them.

They are powered by Nextgen, Microgaming and few other softwares and I noticed that the live casino there will be available soon too. They offer a welcome package of 100% match bonuses for first three deposits and each has lower wager than the previous one. But I didn’t like them because of the wagering requirements, as the first welcome bonus needed to be rollovered 30x deposit+bonus and I consider it to be a lot.

I registered and made a 30€ deposit with skrill. Then I went to play a couple of hands at the blackjack table with 1€ bets on two seats. I played for about 10 minutes, at first I managed to increase my balance for few euros and then it only went down and I lost 6 hands in a row. So with around 20 euros I went back to slots.

I chose to play a Immortal Romance, which is my favorite game at the moment. I started to play with 0.30€ bets and I had a couple of 20x bet winnings, but still my balance was slowly decreasing, I even had a Wild Desire feature but it paid 10x bet.

When my balance was less than 10€ I managed to trigger free spins and what was very fortunate was the fact I managed to retrigger them twice, that for me is really rare. But most of the spins paid small and I ended up with 90x bet. After that feature I decided to increase bets to 0.60€ to chase a big win. My balance was jumping up and down, I got a free spins round that paid 30x bet and then again I was losing until I got 5oak Amber win. I played for about an hour and unfortunately at the end I did lose.

Overall I had a pleasant time at 12bet casino and I recommend them. Game selection was decent, but could be improved as well as the bonus options. Other than that I had no technical problems and had no need to contact support. Decent casino in my humble opinion.

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