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Kerching Casino

Player Rating 10 Reviews
7.8/10
10 Reviews
Complaint Response 3 Complaints
3 days avg. 3 Complaints
What we like
  • Unique software
  • Download or instant play
  • Multiple software providers to choose from
What we don’t like
  • Live support not available 24/7
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Kerching Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.kerching.co.uk
Established
2000
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Kerching Casino is a download and instant play online casino, home to a catalogue of games that include hundreds of video slots, table and live casino games, powered by majors providers such as Blueprint Gaming, Microgaming and Pragmatic Play. The website is available in English and can be accessed instantly or on the go. Kerching Casino is regulated by the Gibraltar Regulatory Authority and is licensed by the UK Gambling Commission.

Restricted Countries

Unfortunately, due to legal regulations, the casino remains restricted for players in certain countries, including Estonia, the Netherlands, Puerto Rico, Romania, Denmark and Italy. For the full list of restricted countries, please refer to the 'more casino details' tab.

Virtual Games

With the complete gaming variety at Kerching Casino, there are games of all types. The categories include video slots and table games.

Video slots include some of the most popular titles such as John Hunter and the Tomb of the Scarab Queen Slot, Big Bass Bonanza Slot and Starburst Slot, to mention a few.

Fans of table games will have at their disposal games such as roulette and baccarat and multiple variations thereof.

Live Casino

Players who prefer a land-based type of casino entertainment will be happy to learn that the casino offers these games as well. From blackjack to baccarat, it's all there.

Mobile Gaming

The casino can be via virtually any mobile device. A compatible mobile browser or a simple download of the app is all it takes to enjoy this casino on the move.

Support

Kerching Casino allows players to get in touch for any questions or concerns they may have. Players can reach the support team 24/7 via email or via telephone and live help in the period between 08:00-00:00 GMT.

Security and Fairness

The casino uses SSL encryption technology, ensuring that all player data are stored and handled in a secure manner.

StallCation

Complaints

Read the complaints other players have left for Kerching Casino. Learn more about complaints.

Show all complaints
Kerching Casino - Non payment from withdrawal
Hi,

I made a withdrawal with Kerching casino on 24th November 2020 and was told this was processed on the 25th November and the money should be with me within 5 working days. I put my account with the casino in self exclusion after the withdrawal was processed and I informed the customer support when enquiring about this that I had done that, in case it made a difference to them looking into the matter.
I emailed on the 2nd December as I hadn’t received my money, I was told it was being handed over to the relevant team.
I emailed for an update on the 3rd December and was told it was handed to the payment team and I was asked to send screen shots of my bank account. Which I did.
I emailed again for an update on the 4th and again on the 6th December to be told the same thing, the payment team are looking into it.
I emailed on the 8th December and asked to speak to a senior manager. This was not done and again told the payment team are looking into it.
I emailed on the 9th December with a formal complaint about the whole situation and was told this matter had been handed to a manager and I would hear within one working day, nothing today.
I don’t know what else to do, I’m not getting a straight answer from anyone and I have tried and tried.
I have kept all emails and details between the customer support and myself

I am getting very concerned now as it’s been over 2 weeks and I haven’t been told any information

Please help

Thank you Andrea
staus Unresolved
£1200
Kerching Casino - Prolonged Delay Of Account Verification

Hello,

I made a withdrawal request on the 9th June 2019, it's now the 21st June 2019 (12 days so far).

I have sent so many private and confidential documents to the Kerching Verifcation department only to kept in the dark for days at end.

On the 12th June 2019 I had my first contact with Kerching Verification Dept. via email (yes, three days later to tell me they were not processing the withdrawl), to which I responded and sent required documents using their account upload documents system.

On the 15th June 2019 (another 3 days letter) I recived another email request for more documents which I obliged to complete the process again using the account upload documents system.

On the 18th June 2019 (another 3 days later) I rang your customer services department only to be told that they were not sure where the documents were (Possible Breach Of GDPR Act 2018) and to send them again via email this time. Reluctantly I did to help solve this ongoing problem. According to the customer service rep (all calls are recorded and it was approx 12pm when the telephone call took place) they cant speak to the Verifiaction Dept. directly because they dont have phones and no one in there organisation (UK Base) has access to the Verification Dept. contact details other that an email address (I am sorry but I do not believe that the Verifcation Dept. doesnt have a telephone or know one knows their telephone number).

It's now the 21st June 2019 today and another 3 days later and I have still not received a repsonse from the Kerching Verification Dept. I have just phoned Kerching customer services department (all calls recorded, phone call took place again at approx. 12pm) who again real iterated that the Verification Dept dont have phones and I will have to wait another 24hrs for a repsonse / update. I am not holding my breath.

I am sorry but this matter has gone to far, I feel I am being subject to undue stress and lied to in regards to communication between departments.

I am also very concerned that the documents I have provided to Kerching Casino are highly and strictly private and confidential and they have seemed to have lost them (at least once) in their account document upload system.

Regards,

Mr Douglas < surname removed >

staus Resolved

Complaint Statistics

Resolved 1
Avg. Amount $ 627
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Player rating
7.8/10 10 reviews

Top reviews from our players

Wide selection of games and at last, a site with no-nonsense payouts of winnings. Probably my favourite slot-site on the Internet. Great slots and when you win, no fuss, no fee, you withdraw whenever you're ready. Excellent.

The live-chat support does seem to be missing but I don't think that's an issue, the site is very straightforward and I can't imagine anyone needing any real support.

Great selection of games and one of best opening promotions.

No live chat which seems strange, when so many have the general chat now system. ''My account'' information could be better maybe showing how far along with promotions you are (many others now offer this). Although great money value with opening promo very difficult to understand as to me 40x75=£3000 before bonus is credited and the £200 cap on first withdraw.

After signing up yesterday I had won well after a good few hours I was up to around £500 (which in some ways upset about as understood and read the £200 withdrawal cap) then luck changed and went to around £200 and certainly played the £3000 for withdrawl but my balance said £135 cash and £65 bonus. Not happy as certainly had met the terms. Have tried to withdrawl £110 will see how that goes.

Although this seems like negative review with a livechat or showing how far along with bonus you were. If this withdrawl goes through then certainly will be back as excellent games.

Some of the games, for example, Pixies of the Forest, were the reason I joined this casino.

Spent over £100 on this site, not one bonus spin! Every time I logged into my account, the password was apparently wrong, so I had to email support, just to get back in again...This happens every time I log in. I also had to email them to receive my deposit bonus. Very tiring!

I have to say I love this site brill games quick payouts helpful customer support recommend to anyone well done.

Can honestly say I dont have anything I dislike got to be the best site for me.

Beware of the bonus on this casino, it dosent work like the other casinos i played at.
for example if you deposit 10 euro and have a 100% match bonus, you dont get 10 euro extra to play with. instead you have to wager those 10 euros you deposit 30x to be able to play with the 10 euros in bonus. in all casinos i have played, you can play with the bonus money right away and then have to wager it 30 times before withdrawal.

So if you want bonus you can actually play with right away then dont choice this casino. cant remember reading this in the terms, but its probably in the "fine" print.

I personally feel cheated by this casino and will never play here again.

This is the one of the best and the worst casino that i play on the world of online casino so why do i say so? I will tell you why it 's good when we play in casinos they offer promotion right obviously deposit bonus or no deposit bonus in their case they offer 100% deposit bonus in your first deposit but special their is their variety of promotion from monday to sunday that bonus is very amusing but you need to deposit in order to claim it but don' t worry they had giveaway and cash back bonus. I register first and deposit $40 to get their match bonus everything works and i have no problem regarding to their bonus. I play via instant game version and the slot games caught my attention like Golden goddess, Cleopatra, Da Vinci Diamond and many more featured slots there.

They have what they called prestige club that you can join for free and i am a bronze member there hereit is to welcome you to their exclusive VIP community they’ll automatically add a cash bonus to club members account. As players climb the VIP rankings they’ll drop you an increasing amount for each rank that successfully achieve! There are many feature when you join in their prestige club that benefit you a lot actually it's the player advantage to join in that club because of many bonuses. That's the good thing but the bad experienced their is when i lost my money because of lag i set the amount of bet and i am very disappointed why it's happen anyway i got that lost thank you to their bonus and promotion.

Software: (although i use instant play) 8/10
Support: 9/10
Promotion: 9/10
Withdrawal: 8/10 ( For the first time of withdrawal it takes 2 days and up)

Kerching Casino is the first and to this day still the only exclusively ITG powered casino I played at. I was just curious how look like and what offer an ITG platform. Of course their great 100% sign-up bonus (up to £150) was also a factor in my decision. According to the TOS of this bonus, it was opened for UK pound deposit but I wanted to create a Euro based account. I would have liked to clarify that I was still eligible for this offer. Unfortunately, their chat service wasn't available at that time (they have strange chat working hours) so I sent them an e-mail. Next day I got a response, informing me I could claim a very similar promotion (up to €100) and the only difference is the wagering requirement not x25 but x30.

It was OK for me, it didn't change my plan as I only wanted to deposit €55, anyway. So with bonus I could start my adventure with €110. I popped in many games, played from €0.33 total bet to €2 but it was a very bad sequence. There were some good games and some not so good but 3 games were really outstanding (unfortunately not financially). The 1024 multiway Pamplona, with its Spanish, tauromachy theme and soft, Latin melody, then Siberian Storm, a hexagonal shape, 720 ways to win slot which pays backward too (from right to left) and a 99-payline game named Pixies of the Forest with Tumbling Reels feature with very high quality and beautiful graphics. All of the 3 games have great bonus rounds but they were well hidden from me. Not much left on my balance and I was 1000 miles away to complete the bonus terms so I thought I was going to break the rule and play with table and card games. Roulett – I didn't like it but guys, they have a great blackjack game. I played a €1 based and it happened more than once than an already lost party turned into a winning one. Say, if I had a 7 and 9 cards and I chose to stand and the house had total 17, it pulled one more and passed 21. As I said it was multiplied times.

Despite I lost all my money I have a great time meet some new games and really had some fun (especially in the end with cards). Kerching Casino seems a decent place and ITG software was a pleasant surprise.

Kerching casino isn't one I would instantly think of if someone asked me to recommend a casino for them to play in...but on the flip side too it isn't one I would think of when naming casinos not to play in. It kind of falls in the middle of the list for me...and that's got to be a good place to start hasn't it? You don't see much advertising for this casino lately they seem to have fallen on the side lines when these bigger and better names like Microgaming have come on the scene but they do have some really good slots here and it's definitely worth giving them a go.

I signed up a while back now, quite a while. It was my partner who had told me about them and he told me they were offering £5 free no deposit bonus too. At the time I was big into Mr Green casino so it was a pleasure when I had a look here and seen a lot of the slots are very similar. There is not as many to choose from...but Mr Green is one of the best so that's a hard match to beat, nevertheless, there's an ample amount for anyone to play and be able to make a bit of money out of. I received my free bonus straight after registering and was going to just play one of their nine line slots called 'Jeopardy' which has a really good bonus round and you get some nice spins too if you manage to get the multiplier wilds. I thought by playing the nine line ones my fiver wild last longer but I played through £2 and nothing was happening it went in seconds, so I had to change my tactics if I wanted my last £3 to last a bit longer.

I decided I was just going to go for it and have 10 spins on 'Kitty Glitter', 10 spins at 30p a spin which is the minimum meant my £3 was being used up nicely. Well luckily for me on my fifth spin I landed the free spins and won £12! I must have been lucky though because I carried on playing for a while but just wasn't winning anymore. I managed to work my round a few of the slots I wanted to play but it was never going to last very long was it lol. On saying that, it gave me a good experience of their games and what they played like, and after all isn't that what no deposit bonuses are meant for?? Lol....no

I considered making a deposit here on several different occasions. They were offering me a deposit match bonus of 100%, the thing was at the time there were so many other casinos offering bonuses that were better than this so they took precedent over Kerching casino. I actually forgot about this casino for ages and it wasn't until I received an email from them saying I was entitled to some free money on their mobile casino that I revisited the site. I can't remember how much I received now to be honest it was only a few bob and I know it didn't last me very long but it did make me think about depositing here again. I still haven't, but I'm not saying I won't in the future. I'm enjoying playing at all these new mobile casinos at the moment on my iPad but I am slowly running out so I may return to Kerching and use just their mobile site. There isn't many slots on offer that's the problem...there are about 5 or 6 but you can use your existing login details to play on both the online casino and their mobile casino.

If your interested in using their mobile casino they are currently offering £5 free to newly registered customers so you may as well give it a go if it's free. If you do deposit come back and write your review so I can read please...may persuade me to deposit then lol.

Good luck.

Inactive user

I have mixed feelings about this casino, on the one hand they have a responsive player support - you generally get an answer within the hour, but on the other hand there is no live chat, which is really weird in the time we living. The Casino Name promises to win money but the bonuses are nothing special. Again on the other hand the software is unique and fun to play on. It's not bad but somehow seems to fall short of my favourites Games.

If you think "kerching" implies that me or you could winning here, it doesn't – its
exactly the opposite – its the casino raking in yours. I know there are RNG's and others but it just seems like I never win here, like i am winning in other online casinos. Not sure if I am just unlucky but it does make me a bit skeptical. I wont play here again casue the Slots are really mad and makes not really fun.The support is lame and tells wrong things or don't answer on your question and talking something other what you dont know want to know.The slots are not good animate and the payout is under 90 prozent would i say what is really ignorant to their Customers. I don't like it and i say that i dont will spend time here in any case again. I'm happy only a to deposited 10 euro in here , cause my money has cone faster then Woodie
woodpecker . Little joke on it.

When u want to play here you can do it but i don't would say that is profitable.
Some slots are really good designed and would make fun if there where not this bad
payouts from the slots. the only slot i had liked was Monopoly and The grand monarch.

Inactive user

The best casino ive played on in years. there software is fair and most importantly their payout (withdrawal) does not have a 'pending' period - once you press withdraw you're money is being processed and you cannot cancel the withdrawal. This is great for gamblers who almost always cancel their withdrawals. the actual process period is also very quick - on my account my winnings were in before my deposit even left!!!!

Compare this with scam merchants like eurogrand and europa (BEWARE!!) - here you're deposit is left pending for 4 working days and then it takes at least 14 further days to process your money. Further still, though they advertise a progressive jackpot of £6 million - if you won it you would be paid out over 50 YEARS!!!!!! The maximum payout is £10,000 per month, which includes progressive jackpot payments. These casino's are a disgrace to the industry and morally fraudulent.

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