Genting Casino

I am a 39-year-old man who lives in Nottingham. I have Cerebral Palsy, which severely affects my hand control, speech, walking and general movement.

My disability does not affect my intelligence. I am particularly good at math's and calculating risk and probability. I studied Virtual Engineering at Coventry University. I live independently with a team of Personal Assistants.

On 27th Dec 2020, I joined the bookmaker http://www.gentingbet.com and went through their verification process by emailing them documentation. However, they did not request evidence of wealth.

There were some initial difficulties because they wanted signed documents and I do not have hand control. Eventually, their manager accepted the unsigned documents.

Unfortunately, they then emailed me:

"Thank you for your email, and apologies for the delay getting back to you - given your situation I wanted to discuss your account with our safer gambling team before making a decision on it. Having done so, I'm afraid we've taken the decision to close your GentingBet account and refund your deposit (the refund will leave our account tonight, please allow 2-5 working days for your card issuer to process the funds.)

We apologize for any disappointment that this decision may cause, and fully appreciate your point about making our services accessible, but as a gambling operator we also have to consider our responsibility to protect potentially vulnerable players from being harmed by gambling, and are concerned that given your circumstances accepting play from you would be an irresponsible course of action."

I am disturbed and confused over GentingBet's refusal to allow me to use their website because I cannot use my hands. Pre-covid, I regularly went to Bingo without difficulty. I've also have been to physical casinos and I have accounts with other online bookmakers.

While I accept that GentingBet has to protect vulnerable players, they also have a duty to not do this in a non-discriminant manner. Refusing to offer services based on physical disability is discrimination and therefore unlawful.

Good interface plenty of games. The land based casino is far better than on line in every way , great staff keep it worthwhile. Slots have noticeably higher percentage pau out

In online casino
Percentage of wins are lower than land base. Payouts on slots quite poor if you do manage to land feature. More often wins on playing below a pound pay more than playing higher amount bets

Awful site. Bugs on login. Very slow and laggy. Multiple problems refreshing balance. Sports promotions are OK and horse place terms ok.
No welcome bonus for me also.

Any others experience this?

The site is easy to navigate and Registration is standard for Online Casinos. There is a good choice of Live Dealer Games to play, which is the only thing i use when Gambling online. There is a good selection of Payment Methods to choose from. I use Visa Debit Debit. The most resent withdrawal I made was on a Friday evening and by Sunday Midday the funds where in my account. My account is fully verified with all the necessary document they require. I recommend anybody who is going to Gamble online, before you deposit, send all the necessary document and get support to confirm your account is fully verified, That way there are no delays in getting your Money. Gentingbet also offer the facility to get instant withdrawals at there land basted Casinos, handy if you have one near you.

This casino lacks empathy, takes advantage and doesn’t follow a responsible gambling ethos and lacks good customer service skills. Their response time to deal with issues is days long. Would seriously advise to avoid this casino completely. There are many other decent casinos out there with a better range of games and fantastic customer service. Avoid! Avoid! Avoid!

Very quick payments to my card and lots of bonuses.

I cannot play most of the games in my country. So many providers represented but I cannot play them! Also I did not know this until AFTER I deposited.

So quick to respond no messing about when you've won, literally won £2000 12 hours ago, I responded with my id and verification and instantly got approved, and usually online sites take forvever with ID verification this was ridiculously quick, will be recommending to my gambling buddies!

Nothing, brilliant site haven't looked at online slots that's not my thing, but roulette is, so brilliant so far

I like Their method of withdrawal. If you live in London you can go directly to one of their casino branches and get your cash. Also, their general banking is very fast. I never use any electronic wallets as there is no necessity! If you request withdrawal this evening then tomorrow afternoon it will be on your bank account and there will be no any hold ups due to a large amount or something.

Could be added more slot machines from different software providers, otherwise, all is good!

What do I like? Well I liked that the website loaded. I could register and deposit my money. I liked that I was issued a 100% welcome bonus.

What do you dislike? Well I dislike that a lot of games are out of my jurisdiction and a lot of games won’t load so I’m simply left to play blue print gaming which in my opinion is a crappy provider. In reality I was looking forward to playing certain games and once I was up and running it was all a slap in the face. Obviously not a place for international players and it’s more for the UK punters. To be fair the whole set up is pretty B-Grade as well. Never mind I supported their cause and shut it down. NZ/AUS players I wouldn’t bother here.

Good selection of games that one would usually find in a bricks and mortar casino

Very, very buggy!I play at between £2 and £5 a spin, and thus the variance for features is very large. However, after a few hundred spins the game will crash and you will have to restart a new game, missing the opportunity for a feature in normal due-course of play. This meant that £2,600 had a total wagering of only circa £11,000 in the end! Very, very poor result.

Range of games. Not too many places where from UK I can play Novomatic games.
Smooth web interface and beautiful design what I can say about very few top casinos.
Mostly I play here Novomatic. Same as Novomatic is main reason for coming back again and again.
Feature to withdraw money in casino. No long waitings and wondering when the money will appear in account. Even I never used it but looks good feature to use in future.
Won 3 time and all 3 times money was in my bank account within 3 days.
Friendly and helpfull support chat.

Grosvenor still have better range of Novomatic games. Compared to Grosvenor as it looks to me like most similar casino.
Like any other casino they don`t have my very favorite Novomatic game - Book of Maya.
As I understood from chat, they process your withdrawals only after 24 hour period what is not as bad as Miami Dice(only one place where I had to wait longer) what is only place who keep your money 48 before checking, processing. On top of that usual time what money transfer takes. However allways got money within 3 days what is not bad.

Good selection of games and fast payouts; well arranged site.

Customer Service is absolutely hopeless and the site is glitchy to say the least. Blackjack is very suspicious indeed but of course it is unprovable. I would recommend going elsewhere overall, it doesn't feel right or behave right.

Yesterday I was in Genting casino - depositing £ 60.
I wanted to try again Playtech casino, again catastrophe, worked only two slot machine, but others did not work immediately announced problem.

I have not played Playtech two years, after a long time, I'll try again Playtech game really funny, just to spin with my money is not a chance to win----- return to NetEnt-----I am self exclusion for 5 years from this casino

Great until you have a problem, do not deposit, stay away. Many better sites than this! Will drag heels with payments like there doing you a favor attitude.
Poor, poor.

There online chat is really poor and repetitive, no common sense.

Another great casino with a good rank on AskGamblers casino list, plus it is powered by Playtech and lately I have been playing in the casinos powered by it. So this casino shall be no exception as well.

So I loaded their home page which was really nice, nothing struck me unordinary or anything.
So I saw that they have a downloadable software, so I downloaded it,it took some time while i signed in, made a deposit plus I collected their welcome bonus plus downloaded The incredible hulk slot which I decided to play.

Also I saw on their home page that they support mobile play, which is always nice considering that demand on mobile plays are expanding exponentially. So I played The incredible Hulk at 0.50$ bet per spin, at the beginning I had no major wins, but had quite few of the respins thanks to the Hulk that appeared on reel 2,3,4 with a nice win plus a respin.
So already 20 minutes in the game my balance was boosted by 10$, but still didn't manage to hit the scatter feature or smash bonus that appears on reel 1 and 5. But after another 20 minutes of playing I triggered the scatter feature that granted me 10FS with 3x multiplier which was pretty sweet.
After fs were done I was up another 12$ , so i continued playing but from there my luck changed for the worse, because I was on a losing streak, I was hardly getting any winning.

So at that point I decided to switch the slot to Captain America and see do I have any luck there. But unfortunately I guess I didn't have any luck left because after 30 minutes of play and more downs then ups I lost all my balance.

Overall I really liked this casino and will definitely come back despite the lost I had. Plus I really like their live chat which was their for me in a blink of an eye and also they were very kind and helpful.

Genting is one of the largest casinos in Uk and another parts of the world too.
Most of the promotions are not available to players in India but I could have availed anyone of them in Australia. Playtech is providing them with the games so I was very happy to know that because PT always gives us the best slot games and has an exceptionally good return to player.

If you accept the bonus through the AskGamblers affiliate then I think the wager is low and I think this is really cool of AskGamblers to do that .
Although I did not avail any bonuses from them and just chose to play with my deposit only. I deposited 40 from my E-wallet and got to the action. I start with rocky but very very slow start and I was not happy with it. Then I take some time off from the slots and go to table games and try multi hand black jack. Here I managed to recover the loss done by the rocky slot. And then won some profits too thankfully no sick variance here and I got lucky and good hands most of the times.The only slot that I loved here was the Golden Goddess and it had amazing return to the players.

I took out 120 from this casino and got the money after some days because they had some problem with my account and I still do not know what but they apologized and I got the money. I do not mind a little delay as long as i am updated about it and that is what the support staff did and i liked it . They have a huge collection of games and have almost every game that PT has to offer. They are lacking a little on slots because table games are way better than the slots.
I think this casino is a 8.5 for me and would also like some good promotions and bonuses.

This is a casino powered by Playtech, so it has quality slot games and usually a good payout rate!

Obviously, I found out about this casino on the AskGamblers site, I saw that they have anice welcome bonus and I decided to try it!
I created my account but I didn’t made a deposit because I wanted to see the terms & conditions of the welcome bonus, especially the minimum deposit amount and the wagering requirements!
The minimum deposit amount is just 10 euro, a good thing and also the wagering requirements are pretty acceptable, 40x bonus amount!
So I logged in to my Skrill account and I made a 10 euro deposit to receive another 10 euro bonus!
With 20 euro in my account, I took a look at their games to see what slot game to start and to try completing the requirements!

I played many times Gladiator slot and I decided that its time to try other Playtech slot and I opened Great Blue!
I like this slot because it has a nice free spins feature and interesting theme!
The game paid very well at the beginning but about 40 minutes later it stopped paying and instead of changing the game, I kept playing this one! It proved to be a bad choice because I lost the money and I have to recognize that I was a little bit upset!

Anyway, you cant win every timebut I was happy because it wasn't such a bad experience!
I will try to rate this casino now, from my own experience! I will give an 8 for the Playtech games because they cant be compared with Microgaming or NetEnt slots!
Regarding the payment methods I will give another 8 because I didn’t seen many options available there!
The welcome bonus will receive another 8 and that’s because the wagering requirements could be a little bit lower than 40X!

Genting Casino is a Playtech portal casino and i saw good ranking of this casino so decided to join them as they even had good reviews if players who has already played here. Got a sign up bonus on my deposit here and accepted I although i do that rarely but though of trying it here as you never know what might happen. I was done with the registration soon but then I had problems opening the account after registering then I spoke to the support and they told me to change he browser and not open enough things on internet while playing on a casino. And then I realised that it was my fault
only as I had opened Facebook an a lot of other things and was playing
simultaneously .

Started with the Gladiator which is one of their best games and love this game a lot.
I always play low because I am a very hesitant player and with 0.01 bet per line their was not a lot on stake. Then hit the actress thing soon where she speaks something from the movie. But these things were paying me around 0.20 to 0.50 only and once I go 1$ which was my biggest win here and it came from the gladiator skull combination .
The wager was only 20 times so I had a chance at it and I took the shot and went to table games as they pay good and quick money relatively.

Black jack and roulette got me around 30-40 and that added up to my wager but 20 times is also very hard and I had not realized this and was playing too aggressive and then came down a little. Then I was playing golden goddess and first I thought that it is the same Indian like slot game but it turned out to be something else and took the remaining money from my account. I am going to make another deposit soon and would try only table games this time.

Genting Casino is part of the big family of casinos run by Playtech software. After I had lots of success in several casinos run by this software I have decided to make an account in all casinos using this software and to try their welcome bonuses.

Off course I couldn't do that in some casinos as they don’t accept players from my country. When I came to Genting Casino I made a 10 euros deposit and took their welcome bonus of 100% on my deposit. Unfortunately I did that through another affiliate site where the wager was 40x deposit + bonus instead here at Ag where it is 20x bonus. I choose the download option and made an account in the casino. Before I did that I took a look at their front page. It looked very modern and elegant at the same time, just in my taste. I noticed that beside casino they offer poker and sport rooms. Finally I choose the first slot to play – Rocky and had to wait for some time to download the game. Ok that was a problem only with the first game the rest I downloaded while I played. After about ten minutes of play here with a min bet of 0.25 I was in a 12 euros plus after some great wins in the free spins bonus round. I then decided to go to another slot game called Gladiator. It’s a same 25 payline game like Rocky. When it comes to Gladiator game I had some of the biggest wins here. But not this time. Soon I lost over 20 euros here and hoped for a big win. I lost the money I had left trying other slot games.

For the end I would like to say that I contacted live chat after registration and their answer was immediate and the operator was very polite. I really appreciate it and it’s really important to me when I choose a casino to play in.

The thing is, I had a bit of a skip phase with this casino earlier, while I was browsing through #50, I skipped this casino because I'm not a very big fan of Playtech software, although there are some slot games which I like to play that is sponsored by this software.
But I had to give it a go. Why not!
While I was playing in Genting casino I didn't test the slots all too much. I focused more on the table games.


Registration didn't take long at all, and since it's flash supported I was just right off the bat ready to make my deposit and start trying the casino out.
As I've stated previously, I'm not a huge fan of Playtech software so instead of going for slots with my 20$ deposit, I went to the table games which I always found very neutral in feeling, and never seen any major differences between softwares and their table games mechanics.

My bets were somewhat high, at one point I was betting 15$ in a row and winning money, so my funds were at the highest peak of 170$. The money income I got was slowly increasing over time , especially since I decided to try my luck out so every now and then I'd bet twice the previous amount, and this, if you are lucky is very well worth the risk as I've gotten 3 x 20$ , and it was fun to be a little wild when playing table games, as opposed to slots which is careful planining and what not.

I didn't make a withdraw request as I found this casino fun and might choose to come back in the future and play with the money I've won. Sometimes I like to keep some spare so whenever I want to play some quick games I instantly remember in which casinos I have some money left over for playing.

If I have any problems regarding withdrawing I'll come back and report it. Good casino overall nice experience 7/10.

I am a huge fan of Playtech software so I'm always eager to try their casinos. I signed up at Genting casino about two weeks ago. I have to say that this is the first time I had so many difficulties with the sign up. I entered my address but somehow it couldn't be found and an "Error" popped out each time I pressed "register". I got annoyed and contacted their live support to ask what's wrong. The live chat was very nice and assisted me with the registering process, I sent them my address and they found how it should be written in the register.

After I finally got signed up, I made a 40€ deposit. This time I really wanted to have their bonus offer (a 100% matching bonus which seemed like a really good deal because it could be used in table games too) but unfortunately, my country was listed in their restricted countries list. I felt a little upset because that was the only bonus offer they had, so I just played with my own money.
I started with their table games- firstly I played multi hand blackjack.I got some good results, after twenty minutes of playing I got turned my balance into 70€.
I switched to Roulette when I started to lose. I put bets on colors, odd and even numbers and mostly 2nd section. I didn't put bets on hot numbers, because for me it mostly brings losses. I got lucky few times but since I put minimum bets the winnings were quiet small.

After that I went to slots. I played Golden Goddess, because once in another casino it brought me pretty good winnings. This time, after a few spins, I got many matching dove symbols and got 7 free spins, in which I won 40€! I think Golden Goddess is one of my favorite Playtech slots, it didn't let me down with its 40 pay lines, and the design is good too.
I also played Fantastic Four and Chimney stacks, 5 unfortunate spins on each lot and the I decided to quit. Since this session had brought me winnings, I wanted to withdraw. Everything went very smoothly and the next day I got my ~ 100 € winnings in my Skrill account.

I would say I recommend this casino. It is trusful and I didn't have any difficulties with withdrawing, which is important. I like the table games they have, I only missed that they don't have casino holdem (I am not a big fan of Texas holdem, Jacks and aces etc).
I give them an overall 8, but I think I will stich to other Playtech casinos where the variety of games is bigger.

The thing is, I had a bit of a skip phase with this casino earlier, while I was browsing through #50, I skipped this casino because I'm not a very huge fan of Playtech and that was a bit of a downer for me.

But I had to give it a go, why not.
Registration didn't take long at all, and since it's flash supported I was just right off the bat ready to make my deposit and start trying the casino out.
As I've stated previously, I'm not a huge fan of Playtech software so instead of going for slots with my 20$ deposit, I went to the table games which I always found very neutral in feeling, and never seen any major differences between softwares and their table games mechanics.

My bets were somewhat high, at one point I was betting 15$ in a row and winning money, so my funds were at the highest peak of 170$. The money income I got was slowly increasing over time , especially since I decided to try my luck out so every now and then I'd bet twice the previous amount, and this, if you are lucky is very well worth the risk as I've gotten 3 x 20$ , and it was fun to be a little wild when playing table games, as opposed to slots which is careful planining and what not.

I didn't make a withdraw request as I found this casino fun and might choose to come back in the future and play with the money I've won.
If I have any problems regarding withdrawing I'll come back and report it. Good casino overall nice experience 7/10.

I had joined this casino site only because of a friend of mine who I had met on Casino Luck and he asked me to join this casino and was all praise about this casino so after losing my deposit with the former casino I was registered with I decided to give this one a try since I trusted his words. There are very few Playtech casinos I play on and this is one of them and I have started to like this platform a lot as it has great slots specially the ones of Marvel.

When I had joined this casino they had an offer of no deposit bonus and do not know if they still have it. And I have to say this that Playtech has very nice slot games and my fav was Pink panther and I played it for hours and even won some serious money but the problem is that the games which are nice are too good and the ones which are not nice are just too bad like the slot of Fantastic four because of which I had lost almost all my money but their was my fault also because I had become greedy and started betting 1 euro per spin and stopped thinking about bank roll management which is very important.

My verification took 2 days and I do not understand why because I had sent them whatever they asked for but I was cool because the support was always helping in whatever I needed help with. I think they have a very nice support team and it is their biggest strength. I had lost the no deposit bonus but got a match up bonus as well . They must work on the processing and verification and I would rate them 7 out of 10. I am glad that my friend recommended me to join this casino.

It was established in 2010 and it is licensed by Alderney. it is powered by Playtech software which has a good name in online gaming all over the world.

I deposit the money from visa debit and the amount I deposited is 30 euro's. Its the best casino as it provides a package of bonuses to promote the casino. I was damn happy by seeing that my account was so full of money as I got 30 more as part of the welcome package. It provide other 9 bonuses when you signed up the casino. They provide 100% as welcome bonus and 50% as 2nd deposit bonus. I played here classic games. Some of them are roulette, blackjack, sic bo etc.
It has the best customer support as they provide the live chat video service for 4pm to 2am according to UK time. It gives the best technology feature to help the players that is they helped them through chats, quick mail reply and fax service.

They have my favorite game which is the thunder struck 2 and I always play this game because it is lucky for me. Support is fast but due to he time difference some times it takes a lot of time for them to reply back to us but I do not think that it is their fault as we cannot do anything about the time difference. Loved pixes of the forest as well and i must say that this games has amazing graphics and the games is too much fun to play.i played here various game.
I gave it a overall rating of 8/10 in terms of experience and in terms of software I gave it a rating of 8/10.
I love playing slot games with this casino

After all the hearing and reading about Playtech casinos are great specially about their games and Marvels games also recently I decided to play them more often and test them will they bring me luck. Not that I didn't play them at all, but always trying them with a small no deposit bonuses and I guess you cant see if any game is good or not with only 5 euro bonus.

Because I am a big fan of the Netent gaming I decide to gave a chance to Playtech slots and Microgaming also. So yes I did registered here and of course took the 5 euro no deposit bonus, well from that site I registered they were giving 5 euros, not like here 10 euros which is much better Askgamblers!

So the first slot I saw at this site was The Sopranos, although I like the serie a lot Soprano didn't gave me anything so I would play more. Well honestly the chances to win something big from 5 euros are pretty small, but you never know.
So the next step was to deposit which I did 25 euros, well that was the only amount I had at my Skrill account so took the bonus and started to play with 50 euros. 50 euros is not that much but its something to get started with.

Now this days I am trying this Playtech slots, so I liked Pink Panther slot and Pixies of the Forest and I can tell you so far they are my favorites. So playing Pink Panther I lost some, win some, so my account balance was at 58 euros and I was playing for 20 minutes, then I changed the slot and played The Pixies of the Forest.

The Pixies of the forest, which I think its great game. This game gave me 45 euros so I was playing with 100 euros and I thought maybe I will wager the bonus. No I didn't I raise the bet and lost it all. Although I lost all the money I will play this game again, well you never know. About this casino I only read good things so, even I didn't make a withdraw from them, yes I will be depositing here again, because they are good and trusted casino.
Good Luck!