A crypto player at Roobet Casino asked for a $190,000 withdrawal in ETH, but the money was stuck in processing for an unreasonable amount of time.
After submitting a complaint with our AGCCS, Roobet Casino released the funds and the case was successfully resolved.
Act on Your Stalled Payouts
Before submitting a complaint with AskGamblers, our user monmo1999 exhausted all options. They contacted chat support multiple times, only to receive that the withdrawal was under “routine verification”.
Roobet Casino didn’t ask for any additional documents or explained what routine verification involved. Keep in mind that our player already had successful withdrawals prior to this one and they had gone smoothly.
Roobet Casino pays out $190,000 to a player after they receive a casino complaint on payment delay.
He was given a green light to continue playing, while the casino would tend to the stalled payout.
Only when the user submitted an official complaint with our AGCCS team did the casino release the funds. He provided us with all the information and screenshots necessary, so we could act.
AGCCS Is Here for You
If your withdrawal isn’t going anywhere and the processing takes much longer than expected, you can always contact our AGCCS team.
Sometimes, opening a complaint speeds casinos up, as unresolved complaints may affect their credibility. And if not, our team will do anything in their power to assist you in your case.
Make sure to read our complaint guidelines before you proceed and our team will help you out.
