Just like every year, it is time for us to sum up and shed light on our record-breaking AskGamblers Casino Complaint Service 2019 numbers, stats and facts. The results are once again truly impressive, so if you’re curious to learn all about the 2019 accomplishments of our Casino Complaint Service team, stick around and read through this article, or, if you are more of a visual type, simply skip on down to our infographic, or even more conveniently, video. Whichever medium works best for you, we’ve got you covered.
AskGamblers Casino Complaint Service Breaks Records Once More
Last year our Complaint Service saw a new record for our yearly tally of recovered money - $6,757,547.31. This year the number is even higher - a staggering $8,795,250.89, or a 30% increase compared to 2018!
Much like the previous year, we managed to supersede the total number of all received and reviewed complaints in 2019, as well. While this number was almost 8,000 in 2018, in 2019 it reached an incredible 9,809 new cases. Speaking strictly in percentages, that’s a 24% increase in comparison to the previous year.
Additionally, the number of players who used the complaint service rose, as did the number of online casinos affected. More precisely, 6,804 players submitted complaints against 725 casinos. Out of all the cases filed, 2,650 were accepted and 2,257 complaints were resolved. The total complaint resolution success rate? An impressive 84%! To put things into perspective, 2018 saw an already amazing 72% success rate.
Accepted Complaints: Basic AGCCS Stats
The reasons for submitting a complaint can be filed under various different categories, from account closure and delayed payment to software glitches and verification issues.
Out of all the received and, subsequently, accepted complaints in 2019, the most common reasons for filing a complaint seemed to pertain to, in the broadest sense, payment issues, account handling, deposits, bonuses and software.
Rejected Complaints: Most Common Reasons
Unfortunately, complaints get rejected on various grounds all the time, which is why it’s vital for all complainants to be fully aware of the AskGamblers Casino Complaint submission guidelines.
The total number of rejected complaints reached 7,160 in 2019. Here are the most common reasons for their rejection:
- Insufficient information regarding the case in question
- Lack of evidence to support the claim
- Not adhering to a casino’s rules
- Complaints submitted more than once
- Complaints were not casino-related
Miscellaneous AGCCS Stats and Facts
While all numbers matter when it comes to our annual AGCCS report, there are some highlights that can be even construed as fun.
For example, did you know that the largest amount of money in a resolved case amounted to 330 BTC at CloudBet Casino? Everyone who keeps track of Bitcoin’s ever-changing value knows that this is an incredible feat.
The second place belongs to €122,038.00 (Dafabet Casino), while the third largest amount returned in 2019 equaled €116,888.15 at 1xBet Casino.
When talking case duration, here are some interesting stats:
- The total duration of all processed 2019 complaints amounted to 916,080 hours
- 14 calendar days, or 347 hours, is how long it took for the complaints to be resolved on average
- The shortest case in 2019 lasted only 21 minutes at King Billy Casino
- The longest case went on for over 257 days, but was, thankfully, ultimately resolved!
AskGamblers Casino Complaint Service in Other Languages
One of the biggest novelties of 2019 was surely the launch of the AskGamblers Casino Complaint Service for several different markets.
While up to that moment players were only able to submit their complaints in the English language, in the last few months of 2019 the AGCCS was open for the Italian, German, Spanish, Portuguese and Japanese languages, all on their respective versions of AskGamblers.
The last few months of 2019 saw the launch of AGCCS in Italian, German, Spanish, Portuguese and Japanese, all on their respective versions of AskGamblers.
Although the service is still pretty new for the aforementioned languages, over 100 cases were submitted just in 2019 - and the service is only expected to gather full speed in 2020.
Feedback from AGCCS Users in 2019
Before we wrap this up, let’s take a quick look at what some of the users of the AskGamblers Casino Complaint Service had to say about their experience with AGCCS during 2019.
In the words of one Casino Complaint Service user:
If it were not for this AskGamblers service, nothing would have ever happened regarding this situation. So, AskGamblers, thank you very much for hosting this dispute process.
Another grateful complainant said:
Thank you to AskGamblers for providing this mediation platform and your assistance. Everything seems to move and process quicker.
Similarly, another player stated:
Thank you AskGamblers.com for the support and the service in general. I believe it was key to getting the communication needed to finalise this situation.
And remember: the AskGamblers Casino Complaint Service is here for you, so whenever you feel like you are being wronged by an online casino, do not hesitate to submit a complaint of your own (in English or in your specific languages through our international complaint services for the Italian, German, Spanish, Portuguese and Japanese languages).
Just make sure to read the Terms and Conditions of the casino in question thoroughly, be aware of their specific rules, adhere to the guidelines set up by the AGCCS and the process may begin.
The Total Number of All Returned Money Continues to Grow
While it’s inevitable that the total number of all returned money through the AskGamblers Casino Complaint Service will only continue to grow, let’s take a second to take in the fact that that number has already reached a truly staggering $31,528,671!
We hope you’ve enjoyed our brief walkthrough of the top stats pertaining to the AskGamblers Casino Complaint Service in 2019. Now, we’ll let you click “play” and enjoy the video highlighting the most important AGCCS numbers and facts for 2019. Till next year!
