Another three months of 2025 flew by, but we can tell you our Casino Complaints Service team were busy as a bee in the meantime.
They just presented the AskGamblers Casino Complaints Report for the second quarter of 2025, and the figures are nothing short of impressive.
Breaking the Numbers Down
The report before you concerns the period from 1 April to 30 June 2025, covering all versions of the AskGamblers website, including the new section of sports betting complaints (launched in March of this year).
Without further ado, here are the main figures broken down by markets:
Complaints for Online Casinos Worldwide
- Recovered money ~ $2,275,240
- Received complaints: 3,609
- AGCCS users: 2,563
- Affected casinos: 722
Complaints in German
- Recovered money ~ $624,942.80
- Received complaints: 108
- AGCCS users: 89
- Affected casinos: 71
Complaints in Spanish (LATAM)
- Recovered money ~ $18,545.50
- Received complaints: 99
- AGCCS users: 69
- Affected casinos: 45
Complaints in Italian
- Recovered money ~ $3,892.18
- Received complaints - 15
- AGCCS users - 13
- Affected casinos - 7
A quick comparison with the first trimester of 2025 reveals a 14% increase in recovered money.
Our sub-affiliate partners were also a bit more active in the previous period, with affiliate program complaints numbers coming in at:
- Recovered money ~ $18,487.98
- Received complaints: 89
- AGCCS users: 36
- Affected affiliates: 56
Sport Betting Complaints on the Rise
The number of complaints filed against sportsbooks has grown exponentially in the second quarter. This is no wonder, given that the sports betting complaints were launched in March. However, judging from the second quarter figures, we are in for a dramatic growth in the months ahead:
- Recovered money ~ $88,953.19
- Received complaints - 503
- AGCCS users - 405
- Affected sportsbooks - 96
We started modestly, with only two complaints and $568 returned in March, only to receive over 500 submissions, totalling nearly $90,000, over the course of the next three months.
In total, we received 4,430 complaints, processed 1,593 of them, and successfully resolved 1,005 submissions from 3,182 AskGamblers users.
Revisit Some of the Biggest Complaints in the Second Quarter
In case you missed it, we had some pretty hefty complaints in our files this past quarter.
Hands down the biggest was an April complaint from a German player who turned to us for mediation and managed to recover no less than €515,400 from 22bet Casino.
Although this one was hard to beat, you can rest assured we approach them all, no matter how big or small, with the same care and attention.
If you’re interested in the workings of AGCCS, visit our complaints database and browse through every single complaint submitted to our support team.
